OWNER'S MANUAL

FRENCH DOOR
REFRIGERATOR
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.

ENGLISH

LFXS26973* / LFXC22526* / LFXS28968* / LMXS28626* / LMXS28636* /

LMRS28626* / LRMXS2806* / LRMXC2206* / LMXC22626* / LFXS26566* /
LFXS28566*

www.lg.com
MFL70761734
Rev.04_010721 Copyright © 2020-2021 LG Electronics Inc. All Rights Reserved.
2

TABLE OF CONTENTS
3 IMPORTANT SAFETY 63 LIMITED WARRANTY
INSTRUCTIONS
63 USA
3 READ ALL INSTRUCTIONS BEFORE USE 67 Canada
3 WARNING
6 CAUTION

7 PRODUCT OVERVIEW
7 Product Features

12 INSTALLATION
12 Before Installing
13 Choosing the Proper Location
15 Removing/Assembling Handles
16 Removing/Assembling Doors and Drawers
22 Connecting the Water Line
25 Leveling and Door Alignment
26 Turning on the Power

27 OPERATION
27 Before Use
28 Control Panel
30 Sabbath Mode
31 Ice and Water Dispenser
32 Ice Compartment
33 Automatic Icemaker
35 Storing Food
36 Humidity Controlled Crispers
37 Glide‘N’Serve
38 Refrigerator Shelves
39 Door-in-Door
39 Door Bins
40 Durabase

41 SMART FUNCTIONS
41 LG ThinQ Application
43 Smart Grid Function
44 Smart Diagnosis™ Feature

46 MAINTENANCE
46 Cleaning
46 Air Filter
47 Water Filter

52 TROUBLESHOOTING
52 FAQs
53 Before Calling for Service
 IMPORTANT SAFETY INSTRUCTIONS 3

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

ENGLISH
Safety Messages
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages
will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,
and tell you what may happen if the instructions are not followed.

WARNING
WARNING
• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this
product, follow basic precautions, including the following:

Installation
• To reduce the risk of injury to persons, adhere to all industry recommended safety procedures including
the use of long-sleeved gloves and safety glasses.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.
• Only connect this product to a dedicated grounded electrical outlet rated for use with this product (115
V, 60 Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard
3-prong wall outlet.
• Do not use an outlet that can be turned off with a switch. Do not use an extension cord.
• The appliance must be positioned for easy access to a power source.
• When moving the refrigerator, be careful not to roll over or damage the power cord.
• Contact an authorized service center when installing or relocating the refrigerator.
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.
• Do not install the refrigerator in a damp or dusty place where insulation on electrical parts may
deteriorate.
• Do not place the refrigerator in direct sunlight or expose it to the heat from heating appliances such as
stoves or heaters.
4 IMPORTANT SAFETY INSTRUCTIONS

• Do not bend or pinch the power cord excessively or place heavy objects on it.

Operation
• This appliance is intended to be used in household and similar applications such as:
- staff kitchen areas in shops, offices and other working environments;
- farm houses and by clients in hotels, motels and other residential type environments;
- bed and breakfast type environments;
- catering and similar non-retail applications.
• This product is not to be used for special purposes such as the storage of medicine or test materials or
for use on ships, etc.
• DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the
refrigerator. They could damage the refrigerator and seriously injure themselves.
• Do not allow children to climb into the refrigerator. They could be trapped and suffocated.
• Children should be supervised to ensure that they do not play with the refrigerator.
• Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small.
Be careful closing doors when children are nearby.
• Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing
so may cause frostbite.
• Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.
• Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.
• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly
qualified person in order to avoid a hazard.
• Do not operate the refrigerator or touch the power cord with wet hands.
• Do not modify or extend the power cord.
• Do not use an uncertified power outlet. Do not plug appliance into a damaged wall outlet.
• Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so could
result in personal injury or electric shock.
• In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an
authorized service center before resuming use. Do not touch the refrigerator or power cord of the
refrigerator.
• Disconnect the power cord immediately and contact an authorized service center if there is a strange
noise, odor, or smoke coming from the appliance.
• Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.
• Do not place or use an electrical appliance inside the refrigerator, unless it is of a type recommended by
the manufacturer.
• Do not put animals inside the appliance.
• Do not place heavy or fragile objects, liquid filled containers, combustible substances, or flammable
objects (such as candles and lamps) on the appliance.
• If connected to a circuit protected by fuses, use time delay fuse.
• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
• Do not use mechanical devices or other means to accelerate the defrosting process, other than those
recommended by the manufacturer.
• Do not use electrical appliances inside the food storage compartments of the appliance, unless they are
of the type recommended by the manufacturer.
• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
 IMPORTANT SAFETY INSTRUCTIONS 5

Maintenance
• Do not use a hair dryer to dry the inside of the refrigerator.
• Do not light a candle to remove odors in the refrigerator.

ENGLISH
• In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure the area is
adequately ventilated and contact an authorized service center.
• Keep flammable materials and vapors, such as gasoline, away from the refrigerator.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for their safety.
• Unplug the power plug before cleaning or repairing the refrigerator.
• The refrigerator and freezer compartment lights are interior LED lighting, and service should be
performed by a qualified technician.
• Unplug the power plug immediately in the event of a blackout or thunderstorm.
• Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.
• Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen,
break the container and cause injury.
• Do not store, disassemble or repair the appliance yourself or allow unqualified personnel to do so.

Disposal
• Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When
disposing of the refrigerator, remove the packing materials from the door or take off the doors but leave
the shelves in place so that children may not easily climb inside.
• If disposing of a refrigerator, make sure the refrigerant and insulation foam are removed for proper
disposal by a qualified servicer. If you release the refrigerant or throw away the insulation foam, you
may be fined or imprisoned in accordance with the relevant environmental law. Insulation foam contains
flammable blowing gas.
• When discarding the appliance, remove the door gasket while leaving the shelves and bins in place, and
keep children away from the appliance.

Grounding Instructions
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or service personnel if you are in doubt whether the appliance is properly
grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
• Have a certified electrician check the wall outlet and wiring for proper grounding.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight
out from the outlet. Failure to do so may damage the power cord, resulting in a risk of fire and electric
shock.
6 IMPORTANT SAFETY INSTRUCTIONS

Risk of Fire and Flammable Materials

This appliance contains a small amount of isobutane refrigerant (R600a), which is combustible.
When transporting and installing the appliance, care should be taken to ensure that no parts
of the refrigerating circuit are damaged. Refrigerant squirting out of the pipes could ignite or
cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of
ignition and air out the room in which the appliance is standing for several minutes.
In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating
circuit occurs, the size of the room in which the appliance may be sited depends on the
amount of refrigerant used. The room must be 10.8 square feet (1 square meter) in size for
every 8g of R600a refrigerant inside the appliance. The amount of refrigerant in your
particular appliance is shown on the identification plate inside the appliance. Never start up an
appliance showing any signs of damage. If in doubt, consult your dealer.

CAUTION
CAUTION
• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or
property when using this product, follow basic precautions, including the following:

Installation
• Do not install the refrigerator where there may be a danger of the unit falling.
• The refrigerator must be properly installed in accordance with the Installation Instructions.

Operation
• Do not use aerosols near the refrigerator.
• This appliance is intended to be used only in domestic and similar applications.
• Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are
cracked or broken.
• Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or
personal injury if items are removed with excessive force.
• Do not hang on to or place heavy objects on the refrigerator’s dispenser.

Maintenance
• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
• Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas. Do
not use a wet or damp cloth when cleaning the plug.
• Do not spray water directly on the inside or outside of the refrigerator.
• Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to
sudden temperature changes.

SAVE THESE INSTRUCTIONS

 PRODUCT OVERVIEW 7

PRODUCT OVERVIEW
Product Features

ENGLISH
The images in this guide may be different from the actual components and accessories, which are subject
to change by the manufacturer without prior notice for product improvement purposes.

Exterior
† This feature is only available on some models.

a Control Panel
Sets the refrigerator temperature and freezer temperature, the water filter condition and the dispenser
mode.

b Filtered Water and Ice Dispenser

Dispenses purified water and ice.

c EZ Handle
Easily opens the freezer door.

d Handle
Opens and closes the refrigerator door.

e Door Button†
Opens the Door-in-Door Compartment.

f Refrigerator
Fresh food compartment

g LED Light
Lights up when the freezer door is opened.

h Freezer
Frozen food compartment
8 PRODUCT OVERVIEW

Interior
Standard Door : LFXS26973* / LFXC22526* / LFXS28968*

Standard Door : LMXS28626* / LMXS28636* / LMRS28626* / LRMXS2806* / LRMXC2206* / LMXC22626*

 PRODUCT OVERVIEW 9

Door-in-Door : LFXS26566* / LFXS28566*

ENGLISH
a LED Interior Lighting
Lights up the inside of the refrigerator.

b Water filter
Purifies water. The filter should be replaced every 6 months.

c Air Filter
Reduces odors inside the refrigerator compartment.

d In-Door Icemaker (Refrigerator)

This is where ice is automatically produced and stored.

e Door Mullion
Prevents the cold air in the refrigerator from escaping when the doors are closed.

CAUTION
• To reduce the risk of scratching the door or breaking the center door mullion, make sure that the folding
door mullion is folded in before closing the left-hand door.
• The door alarm will sound every 30 seconds if the door remains open longer than one minute.

f Humidity Controlled Crisper

Helps vegetables and fruit to stay crisp and controls humidity.

g Fixed Door Bin

Stores chilled food or drinks.

h Auto-Closing Hinge†
The refrigerator doors and freezer drawers close automatically when pushed slightly. (The door only
closes automatically when it is open at an angle of less than 30°.)

i Ice Bin
Stores ice from the freezer icemaker.
10 PRODUCT OVERVIEW

NOTE
• Pad†
- The pad attached to the bottom of the ice bin is designed to reduce the sound of the ice dropping. Do
not remove the pad.

j Door-in-Door Case†
A convenient storage area for frequently-used items that require easy access.

k Adjustable Refrigerator Shelf

The refrigerator shelves are adjustable to meet individual storage needs.

l Cheese & Butter and Condiment Bins†

Cheese & Butter and Condiment bins are specially designed for these items, making spreading butter
and slicing cheese easier.

m Folding Shelf†
Store taller items, such as gallon containers or bottles, by pushing the front half of the shelf
underneath the back half of the shelf.

n Modular Door Bin†

Interchangeable bins can be arranged to suit storage needs.

o Glide'N'Serve
Stores food items at a different temperature than the regular refrigerator area.

p Automatic Icemaker (Freezer)†

Dispenses ice automatically.

q Pullout Drawer†
Provides extra storage within the freezer compartment.

r Durabase and Durabase Divider

Provides storage for large frozen food items.

† This feature is only available on some models.

Product Specifications
The appearance and specifications listed in this manual may vary due to constant product improvements.
Electrical requirements: 115 V, 60 Hz
Min. / Max. water pressure: 20 - 120 psi (138 - 827 kPa)

Model Description Net weight

LFXS28968* Standard-depth, French door refrigerator, bottom freezer 295 lb (134 kg)

LMXS28626* Standard-depth, French door refrigerator, bottom freezer 311 lb (141 kg)

LMXS28636* Standard-depth, French door refrigerator, bottom freezer 333 lb (151 kg)

LMRS28626* Standard-depth, French door refrigerator, bottom freezer, Sabbath 313 lb (142 kg)
Mode
 PRODUCT OVERVIEW 11

Model Description Net weight

LRMXS2806* Standard-depth, French door refrigerator, bottom freezer, Sabbath 313 lb (142 kg)
Mode

ENGLISH
LRMXC2206* Counter-depth, French door refrigerator, bottom freezer, Sabbath 278 lb (126 kg)
Mode

LMXC22626* Counter-depth, French door refrigerator, bottom freezer, Sabbath 276 lb (125 kg)
Mode

LFXS26973* Standard-depth, French door refrigerator, bottom freezer, Sabbath 291 lb (132 kg)
Mode

LFXC22526* Counter-depth, French door refrigerator, bottom freezer, Sabbath 271 lb (123 kg)
Mode

LFXS26566* Standard-depth, French door refrigerator, bottom freezer, Sabbath 302 lb (137 kg)
Mode

LFXS28566* Standard-depth, Door-in-Door French door refrigerator, bottom 313 lb (142 kg)
freezer
12 INSTALLATION

INSTALLATION
Before Installing
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting it to
another location.

a Unpacking the Refrigerator

b Choosing the Proper Location

c Disassembling/Assembling

d Connecting the Water Line

e Leveling and Door Alignment

WARNING
• Connect to potable water supply only.
 INSTALLATION 13

Unpacking the Refrigerator install a booster pump to compensate for the

low pressure.
WARNING
• Use two or more people to move and install the

ENGLISH
refrigerator. Failure to do so can result in back
Electricity
injury or other injury.
Use an individual, grounded outlet:115 Volts, 60
• The refrigerator is heavy. Protect the floor when
Hz, AC, 15 amps minimum.
moving the refrigerator for cleaning or service.
Always pull the refrigerator straight out when
moving it. Do not wiggle or walk the refrigerator WARNING
when trying to move it, as floor damage could • Do not overload house wiring and cause a fire
occur. hazard by plugging in multiple appliances in the
• Keep flammable materials and vapors, such as same outlet with the refrigerator.
gasoline, away from the refrigerator. Failure to • To reduce the risk of electric shock, do not install
do so can result in fire, explosion, or death. the refrigerator in a wet or damp area.

NOTE
• Remove tape and any temporary labels from Flooring
your refrigerator before using. Do not remove To avoid noise and vibration, the unit must be
any warning labels, the model and serial number installed and leveled on a solidly constructed floor.
label, or the Tech Sheet that is located under the If required, adjust the leveling legs to compensate
front of the refrigerator. for the unevenness of the floor.
• To remove any remaining tape or glue, rub the
area briskly with your thumb. Tape or glue NOTE
residue can also be easily removed by rubbing a
• Installing on carpeting, soft tile surfaces, a
small amount of liquid dish soap over the
platform or weakly supported structure is not
adhesive with your fingers. Wipe with warm
recommended.
water and dry.
• Do not use sharp instruments, rubbing alcohol,
flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of your refrigerator.
Ambient Temperature
Install this appliance in an area where the
• Reinstall or adjust shelves as needed.
temperature is between 55 °F (13 °C) and 110 °F
Refrigerator shelves are installed in the shipping
(43 °C).
position. Reinstall shelves according to your
individual storage needs. If the temperature around the appliance is too low
or high, cooling ability may be adversely affected.

Choosing the Proper

Location
Water
The refrigerator must be located where a water
supply can be connected for the automatic
icemaker.

NOTE
• The water pressure must be 20 - 120 psi or 138 -
827 kPa or 1.4 - 8.4 kgf/cm2. If the refrigerator is
installed in an area with low water pressure
(below 20 psi or 138 kPa or 1.4 kgf/cm2), you can
14 INSTALLATION

Dimensions and Clearances

• Check the dimensions of the appliance and the installation path to ensure there is sufficient room to
move the refrigerator through doors or narrow openings.
• If an opening is too narrow to fit the refrigerator through, remove the refrigerator doors. See Removing/
Assembling the Doors and Drawers in this manual.
• The installation location chosen for the refrigerator should allow space behind the unit for connections
and airflow and space in front to open the doors and drawers.
• Too small of a distance from adjacent items may result in lowered freezing capability and increased
electricity consumption charges. Allow at least 24 inches (610 mm) in front of the refrigerator to open the
doors, and at least 2 inches (50.8 mm) between the back of the refrigerator and the wall.
B

E
A

F G H I

C D

LFXS28566*
LFXS28968*
LFXC22526*
LMXS28626* LFXS26973*
- Dimension/Clearance LRMXC2206*
LMXS28636* LFXS26566*
LMXC22626*
LMRS28626*
LRMXS2806*

A Depth without Handle 33 3/4" (857 mm) 32 3/8" (822 mm) 28 3/4" (728 mm)

B Width 35 3/4" (908 mm) 35 3/4" (908 mm) 35 3/4'' (908 mm)

C Height to Top of Case 68 1/2" (1737 mm) 68 1/2" (1737 mm) 68 1/2" (1737 mm)

D Height to Top of Hinge 69 3/4" (1772 mm) 69 3/4" (1772 mm) 69 3/4" (1772 mm)

E Back Clearance 2" (50 mm) 2" (50 mm) 2" (50 mm)

F Depth without Door 29 7/8'' (759 mm) 28 1/2˝ (724 mm) 24 3/4" (628 mm)

G Depth with Handle 36 1/4" (921 mm) 34 7/8" (886 mm) 31 1/4" (792 mm)

H Depth (Total with Freezer 57 5/8'' (1461 mm) 56 1/4'' (1426 mm) 48 1/2'' (1232 mm)
Drawer Open)

I Depth (Total with Door Open 48 5/8'' (1234 mm) 47 1/4'' (1199 mm) 43 1/2” (1103 mm)
90°)
 INSTALLATION 15

Removing/Assembling Assembling Refrigerator Handles

Handles 1 If needed, reassemble the mounting
When moving the refrigerator through a narrow fasteners a on the door with a 1/4 in. Allen

ENGLISH
opening, removing the doors is preferred. If you wrench.
must remove the handles, be very careful not to
scratch the doors.
2 Place the handle on the door by fitting the
The appearance of the handles may vary from handle footprints over the mounting
what is shown. fasteners and tightening the set screws b
with a 3/32 in. Allen wrench.
CAUTION
• When assembling or disassembling the
refrigerator handles, grasp the handle firmly to
avoid dropping it.
• Do not swing the handle into nearby people or
animals.
• Make sure that the set screws are in place and
the handle footprints at the ends of the handles
are aligned correctly over the mounting
fasteners on the doors. The set screws should be Removing Freezer Drawer Handles
loose enough to allow the handle footprints to
slide down into place over the mounting 1 Loosen the set screws a located on the lower
fasteners on the door. side of the handle with a 1/8 in. Allen wrench
• Make sure that there is not a gap between the and remove the handle.
door and handle after assembling the handle.
2 Loosen the mounting fasteners b with a 1/4
• Tools Needed in. Allen wrench, and remove the mounting
- 3/32 in. Allen wrench fasteners.
- 1/8 in. Allen wrench
- 1/4 in. Allen wrench

Removing Refrigerator Handles

1 Loosen the set screws a with a 3/32 in. Allen
wrench and remove the handle.

2 If needed, loosen the mounting fasteners b

that connect the refrigerator door and handle
using a 1/4 in. Allen wrench, and remove the
mounting fasteners.
Assembling Freezer Drawer
Handles
1 Assemble the mounting fasteners a at both
ends of the handle with a 1/4 in. Allen wrench.

2 Place the handle on the door by fitting the

handle footprints over the mounting
16 INSTALLATION

fasteners and tightening the set screws b 1 The water supply is connected to the upper
with a 1/8 in. Allen wrench. right part of the rear surface of the
refrigerator. Remove the clip in the joint area.
Hold the water supply connection and gently
push the collet a to detach the water supply
line as shown.
• Connections may vary by model.

† This feature is only available on some

models.

Type A†

Removing/Assembling
Doors and Drawers
If the entrance door is too narrow for the
refrigerator to pass through, remove the Type B†
refrigerator doors and move the refrigerator
sideways through the doorway.

WARNING
• Use two or more people to remove and install
the refrigerator doors and freezer drawer.
• Disconnect the electrical supply to the Type C†
refrigerator before installing.
• Do not put hands, feet or other objects into the
air vents or bottom of the refrigerator.
• Be careful when handling the hinge and hinge
lever.
• Remove food and bins before detaching the
doors and drawer.
NOTE
• Do not hold the handle when removing or
• Disassembling/Assembling the Water Lines
replacing the doors and drawer as the handle
may come off.

Tools Needed
3/32 in. Allen wrench
1/8 in. Allen wrench
1/4 in. Allen wrench b Collet c Tube d Insert line e Clip

Removing the Left Refrigerator

Door 2 Remove the screw f from the hinge cover at
the top of the refrigerator. Lift the hook (not
NOTE visible), located at the bottom of the front side
of the cover g with a flat-head screwdriver.
• The number of wire harnesses may vary
depending on the model.
 INSTALLATION 17

ENGLISH
3 Remove the cover and pull out the tube h.
Disconnect all wire harnesses i. Unscrew the
ground wire j. Removing the Right Refrigerator
Door

NOTE
• The number of wire harnesses may vary
depending on the model.
• Ground wire is only present on some models.

1 Remove the top hinge cover screw a. Lift the

hook (not visible), located at the bottom of the
front side of the cover b, with a flat-head
4 Rotate the hinge lever k counterclockwise. screwdriver.
Lift the top hinge l free of the hinge lever
latch m.

CAUTION
• When lifting the hinge free of the latch, be
careful that the door does not fall forward.

2 Detach all the wire harnesses c. Unscrew the

ground wire d.

5 Lift the door from the middle hinge pin and

remove the door.

CAUTION
• Place the door, inside facing up, on a
nonscratching surface.
3 Rotate the hinge lever e clockwise. Lift the
top hinge f free of the hinge lever latch g.

CAUTION
• When lifting the hinge free of the latch, be
careful that the door does not fall forward.
18 INSTALLATION

4 Lift the door from the middle hinge pin and

remove the door.

CAUTION 3 Lift the front of the drawer up, then pull it

straight out.
• Place the door, inside facing up, on a
nonscratching surface.

4 Remove the Durabase basket from the rails.

Remove the screws from the rails at both
Removing the Freezer Drawer ends.

WARNING
• Use two or more people to remove and install
the refrigerator doors and freezer drawer.
• Be careful of sharp hinges on both sides of the
drawer.
• When you lay the drawer down, be careful not to
damage the floor.
• Do not sit or stand on the freezer drawer.
• To prevent accidents, keep children and pets
away from the drawer. Do not leave the drawer
open. If the Durabase® storage bin is removed 5 Grip both sides of the drawer and pull it up to
from the freezer drawer, there is sufficient space remove it from the rails.
for a small child or pet to crawl inside.
CAUTION
• Do not hold the handle when removing or
NOTE replacing the drawer. The handle may come off,
• For models with two freezer drawers, remove causing personal injury.
the second freezer drawer in the same way.

1 Pull the drawer open to full extension.

2 Gently lift and pull out the ice bin.

 INSTALLATION 19

ENGLISH
6 Hold both rails and push them in
simultaneously.
3 Lower the door into its final position and
insert the screws in the rails on both sides.

Assembling the Freezer Drawer

NOTE 4 Insert the drawer into the frame, and push

• For models with two freezer drawers, assemble the drawer back until it clicks into place.
the second freezer drawer in the same way.

1 Pull out both rails simultaneously, until they

are fully extended.

5 Replace the ice bin in the drawer. Insert the

Durabase basket in the rail assembly.

2 Grasp the drawer on each side and hook the

drawer supports into the rail tabs located on
both sides.

CAUTION
• Do not hold the handle when removing or
replacing the drawer. The handle may come off,
causing personal injury.
20 INSTALLATION

4 Set the hinge cover d in place. Insert and

tighten the cover screw e.
Assembling the Right Refrigerator
Door

CAUTION
• Install the right-side door first.

NOTE
• The number of wire harnesses may vary
depending on the model.
• Ground wire is only present on some models.
Assembling the Left Refrigerator
Door
1 Make sure that the plastic sleeve is inserted in
the bottom of the door. Lower the door onto CAUTION
the middle hinge pin as shown in the figure.
• Install the left refrigerator door after the right
door is installed.

NOTE
• The number of wire harnesses may vary
depending on the model.

1 Make sure that the plastic sleeve is inserted in

the bottom of the door. Install the refrigerator
door onto the middle hinge.

2 Fit the hinge a over the hinge lever latch b

and slot it into place. Rotate the lever c
counterclockwise to secure the hinge.

3 Connect all the wire harnesses and the

2 Fit the hinge a over the hinge lever latch b
and slot it into place. Rotate the lever c
ground screw.
clockwise and fasten the hinge.
 INSTALLATION 21

Type B†

ENGLISH
Type C†
3 Connect all the wire harnesses and the
ground screw.

NOTE
• Disassembling/Assembling the Water Lines

4 Push the water supply tube into the hole on

the top case and pull it through the backplate.
e Collet f Tube g Insert line h Clip
• Gently press the collet and insert the tube until
only one line shows on the tube.

5 Hold the water supply connection and gently

push in the collet d to connect the water 6 Set the cover i in place. Insert and tighten
supply line as shown. Insert the tube at least the cover screw j.
5/8 inch (15 mm) into the connector. Insert
the clip on the joint to fasten the tube in place.
• Connections may vary by model.

† This feature is only available on some

models.

Type A†
22 INSTALLATION

Connecting the Water Line • If the water pressure remains low, call a
licensed, qualified plumber.
• All installations must be in accordance with local
Before Beginning
plumbing code requirements.
This water line installation is not covered by the
refrigerator warranty. Follow these instructions
carefully to minimize the risk of expensive water
Supplies Needed
damage.
• Copper or PEX Tubing, ¼ in. outer diameter, to
If necessary, call a qualified plumber to correct
connect the refrigerator to the water supply. Be
water hammer before installing the water supply
sure both ends of the tubing are cut square. To
line to the refrigerator. Water banging in the pipes
determine how much tubing you need, measure
(water hammer) in residential plumbing can cause
the distance from the water valve on the back of
damage to refrigerator parts and lead to water
the refrigerator to the water supply pipe. Then,
leakage or flooding.
add 8 feet (2.4 m). Be sure there is sufficient
• Turn the icemaker OFF if the refrigerator will be extra tubing (about 8 feet [2.4 m] coiled into 3
used before the water line is connected. turns of about 10 in. [25 cm] diameter) to allow
• Do not install the icemaker tubing in areas the refrigerator to move out from the wall after
where the ambient temperatures fall below installation.
freezing. • Power drill.
• ½ in. or adjustable wrench.
WARNING
• Flat-blade and Phillips screwdrivers.
• Connect to potable water supply only.
• Two ¼ in. outer diameter compression nuts
and 2 ferrules (sleeves) to connect the copper
tubing to the shutoff valve and the refrigerator
CAUTION
water valve.
• To prevent burns and product damage, only
connect the refrigerator water line to a cold
water supply.
• Wear eye protection during installation to
prevent injury.

Water Pressure
You will need a cold water supply. • If your existing copper water line has a flared
fitting at the end, purchase an adapter (available
Water Pressure at plumbing supply stores) to connect the water
line to the refrigerator OR cut off the flared
• Models with water filter:
fitting with a tube cutter and use a compression
- 20 - 120 psi (138 - 827 kPa) fitting.
• Where reverse osmosis water filtration
system is connected to a cold water supply:
- 40 - 60 psi minimum to reverse osmosis
system (2.8 kgf/cm2 - 4.2 kgf/cm2, or less than
2 - 3 seconds to fill a cup of 7 oz capacity) • Shutoff valve to connect to the cold water line.
If the water pressure from the reverse osmosis The shutoff valve should have a water inlet with
a minimum inside diameter of 5/32 in. at the
system is less than 20 psi or 138 kPa or 1.4 kgf/cm2
point of connection to the COLD WATER LINE.
(takes more than 4 seconds to fill a cup of 7 oz or
Saddle-type shutoff valves are included in many
198 cc capacity):
water supply kits. Before purchasing, make sure
• Check to see if the sediment filter in the reverse
osmosis system is blocked. Replace the filter if
necessary.
• Allow the storage tank on the reverse osmosis
system to refill after heavy usage.
 INSTALLATION 23

a saddle-type valve complies with your local

plumbing codes. NOTE
• The hookup line cannot be white, plastic tubing.
Licensed plumbers must use only copper tubing

ENGLISH
(NDA tubing #49595 or #49599) or Cross Link
Polyethylene (PEX) tubing.

NOTE
• A self-piercing saddle type water valve should
not be used.

Water Line Installation Instructions

4 Fasten the shutoff valve.
Install the shutoff valve on the nearest frequently
• Fasten the shutoff valve to the cold water
used drinking water line.
pipe with the pipe clamp.

WARNING
NOTE
• When using any electrical device (such as a
• Commonwealth of Massachusetts Plumbing
power drill) during installation, be sure the
Codes 248CMR shall be adhered to. Saddle
device is battery-powered, double-insulated or
valves are illegal and use is not permitted in
grounded in a manner that will prevent the
Massachusetts. Consult with your licensed
hazard of electric shock.
plumber.

1 Shut off the main water supply.

• Turn on the nearest faucet to relieve the
pressure on the line.

2 Choose the valve location.

• Choose a location for the valve that is easily
accessible. It is best to connect into the side
of a vertical water pipe. When it is necessary
to connect into a horizontal water pipe,
make the connection to the top or side, a Pipe Clamp
rather than at the bottom, to avoid drawing
off any sediment from the water pipe. b Saddle-Type Shutoff Valve

c Vertical Cold Water Pipe

5 Tighten the pipe clamp.

• Tighten the clamp screws until the sealing
washer begins to swell.

3 Drill the hole for the valve.

NOTE
• Drill a ¼ in. hole in the water pipe using a • Do not over tighten the clamp or you may crush
sharp bit. Remove any burrs resulting from the tubing.
drilling the hole in the pipe. Be careful not
to allow water to drain into the drill. Failure
to drill a ¼ in. hole may result in reduced ice
production or smaller cubes.
24 INSTALLATION

d Outlet Valve

e Ferrule (sleeve)

8 Flush out the tubing.

• Turn the main water supply on and flush
out the tubing until the water is clear. Shut
the water off at the water valve after about
one quart of water has been flushed
through the tubing.
a Pipe Clamp

b Inlet End

c Clamp Screw

d Washer

9 Connect the tubing to the refrigerator.

6 Route the tubing.
• Route the tubing between the cold water NOTE
line and the refrigerator. Route the tubing
• Before making the connection to the
through a hole drilled in the wall or floor
refrigerator, be sure that the refrigerator power
(behind the refrigerator or adjacent base
cord is not plugged into the wall outlet.
cabinet) as close to the wall as possible.
• Remove the flexible plastic cap from the water
NOTE valve.

• Be sure there is sufficient extra tubing (about 8 • Place the compression nut and ferrule (sleeve)
ft. coiled into three turns of about 10 in. onto the end of the tubing as shown.
diameter) to allow the refrigerator to move out • Insert the end of the copper tubing into the
from the wall after installation. connection as far as possible. While holding the
tubing, tighten the fitting.

7 Connect the tubing to the valve.

• Place the compression nut and ferrule
(sleeve) for copper tubing onto the end of
the tubing and connect it to the shutoff
valve. Make sure the tubing is fully inserted
into the valve. Tighten the compression nut
securely.

a Tubing Clamp

b ¼ in. Tubing

c ¼ in. Compression Nut

d Ferrule (sleeve)

e Refrigerator Connection

a Saddle-Type Shutoff Valve

b Compression Nut 10 Turn the water on at the shutoff valve.

• Tighten any connections that leak.
c Packing Nut
 INSTALLATION 25

Door Alignment (Standard Door

CAUTION
Model)
• Check to see if leaks occur at the water line
connections. Both the left and right refrigerator doors have an
adjustable nut, located on the bottom hinge, to

ENGLISH
raise and lower them to align properly.
If the space between the doors is uneven even
after the door bins are filled, follow the
instructions below to align the doors evenly:
Use the wrench (included with the owner's
manual) to turn the nut in the door hinge to adjust
the height. Turn the nut to the right to raise the
door or to the left to lower it.

Leveling and Door

Alignment
Leveling
The refrigerator has two front leveling legs. Adjust
the legs to alter the tilt from front-to-back or side-
to side. If the refrigerator seems unsteady, or the
doors do not close easily, adjust the refrigerator’s
tilt using the instructions below: Door Alignment (Door-in-Door
Model)
1 Turn the leveling leg to the left to raise that
side of the refrigerator or to the right to lower
it. It may take several turns of the leveling leg Left Refrigerator Door
to adjust the tilt of the refrigerator. The left refrigerator door has an adjustable nut,
located on the bottom hinge, to raise and lower
NOTE the door for proper alignment.
• A flare nut wrench works best, but an open-end If the space between the doors is uneven, follow
wrench will suffice. Do not over-tighten. the instructions below to align the left door:
Use the wrench (included with the owner's
manual) to turn the nut in the door hinge to adjust
the height. Turn the nut to the right to raise the
door or to the left to lower it.

2 Open both doors and check to make sure that

they close easily. If the doors do not close
easily, tilt the refrigerator slightly more to the
rear by turning both leveling legs to the left. It
may take several more turns, and be sure to Right Refrigerator Door
turn both leveling legs the same amount.
The right refrigerator door does not have an
adjustable nut.
26 INSTALLATION

If the space between the doors is uneven, follow °C) or below. It will then begin operation
the instructions below to align the right door: automatically if the icemaker power switch is in
the ON (I) position.
1 With one hand, lift up both the inner and
outer door sections of the right door to raise
them at the middle hinge. (It may be easier to
lift it with the doors open.)

2 With the other hand, use pliers to insert the

snap ring on the middle hinge of the inner
door section as shown. Do not insert the ring
on the hinge of the outer door section.

3 Insert additional snap rings until the right

door is aligned. (Two snap rings are provided
with the unit.)

Turning on the Power

• After installing, plug the refrigerator’s power
cord into a 3-prong grounded outlet and push
the refrigerator into the final position.

CAUTION
• Connect to a rated power outlet.
• Have a certified electrician check the wall outlet
and wiring for proper grounding.
• Do not damage or cut off the ground terminal of
the power plug.

Position the Refrigerator

• Arrange the coil of tubing so that it does not
vibrate against the back of the refrigerator or
against the wall. Push the refrigerator back to
the wall.

Start the Icemaker

• If the water line is connected, set the icemaker
power switch to the ON position.
• The icemaker will not begin to operate until it
reaches its operating temperature of 15 °F (–9
 OPERATION 27

OPERATION
Before Use

ENGLISH
Checklist
Clean the refrigerator.
Clean the refrigerator thoroughly and wipe off all dust that accumulated
during shipping.

CAUTION
• Do not scratch the refrigerator with a sharp object or use a detergent that
contains alcohol, a flammable liquid or an abrasive when removing any
tape or adhesive from the refrigerator. Remove adhesive residue by wiping
it off with your thumb or dish detergent.
• Do not peel off the model or serial number label or the technical
information on the rear surface of the refrigerator.

Open refrigerator doors and freezer drawers to ventilate the

interior.
The inside of the refrigerator may smell like plastic at first. Remove any
adhesive tape from inside the refrigerator and open the refrigerator doors
and the freezer drawers for ventilation.

Connect the power supply.

Check if the power supply is connected before use.

Turn off the icemaker.

Turn off the icemaker if the refrigerator is not yet connected to the water
supply.

NOTE
• The icemaker water valve may buzz if the icemaker is turned on while the
refrigerator is not connected to the water supply.

Wait for the refrigerator to cool.

Allow the refrigerator to run for at least two to three hours before putting
food in it. Check the flow of cold air in the freezer compartment to ensure
proper cooling.

CAUTION
• Putting food in the refrigerator before it has cooled could cause the food to
spoil, or a bad odor to remain inside the refrigerator.

The refrigerator makes a loud noise after initial operation.

This is normal. The volume will decrease as the temperature decreases.
28 OPERATION

Control Panel
Depending on the model, some of the following functions may not be available.
The actual control panel may differ from model to model.

Control Panel Features

a Ice Plus
This function increases both ice making and freezing capabilities.
Press the Ice Plus button to illuminate the icon and activate the function for 24 hours. The function
automatically shuts off after 24 hours. Stop the function manually by pressing the button once more.

b Smart Grid
Press the Smart Grid button to turn the function On/Off. When the function is on, the icon illuminates.
The function automatically turns on when the refrigerator is connected to the Wi-Fi network.
When the refrigerator is responding to a Demand Response (DR) message from the electric company,
the Grid text illuminates.

c Freezer
Indicates the set temperature of the freezer compartment in Celsius (°C) or Fahrenheit (°F). The default
freezer temperature is 0°F (-18 °C).
• Type A
- Press the Freezer button repeatedly to select a new set temperature from -6 °F to 8 °F (-21 °C to -13
°C).
• Type B
- Press the Freezer button repeatedly to select a new set temperature from -7 °F to 5 °F (-23 °C to -15
°C).

d Refrigerator
Indicates the set temperature of the refrigerator compartment in Celsius (°C) or Fahrenheit (°F). The
default refrigerator temperature is 37 °F (3 °C).
• Type A
- Press the Refrigerator button repeatedly to select a new set temperature from 33 °F to 46 °F (1 °C
to 8 °C).
• Type B
- Press the Refrigerator button repeatedly to select a new set temperature from 33 °F to 43 °F (1 °C
to 7 °C).

NOTE
• To change the temperature mode from °F to °C (or vice versa) press and hold the Refrigerator and
Freezer buttons simultaneously for approximately five seconds. The temperature indicator on the
display window switches between Celsius and Fahrenheit.
 OPERATION 29

• The displayed temperature is the target temperature, and not the actual temperature of the refrigerator.
The actual refrigerator temperature depends on the food inside the refrigerator.

e Fresh Air Filter

ENGLISH
The Fresh Air Filter helps remove odors from the refrigerator. The Fresh Air Filter has two settings, Auto
and Power. In Auto mode, the Fresh Air Filter cycles on and off in increments of ten minutes on and 110
minutes off. If set to the Power mode, the Fresh Air Filter stays on continuously for four hours, cycling
on and off in increments of ten minutes on and five minutes off. After four hours, the Fresh Air Filter
switches back to Auto mode.
• Press the Fresh Air Filter button repeatedly to toggle between Power mode and Auto mode.

NOTE
• Replace the air filter when the g icon turns on. After replacing the air filter, press and hold the Fresh Air
Filter button for three seconds to turn the icon light off. Replace the air filter approximately every six
months.
• Refer to the Replacing the Fresh Air Filter section for details.

f Lock
The lock function disables every other button on the display.
• When power is initially connected to the refrigerator, the lock function is off.
• To lock the control panel buttons, press and hold the Lock button until the k icon appears in the
display and the function is activated.
• To disable the function, press and hold the Lock button for approximately three seconds.

g Water Filter
Replace the water filter when the h icon turns on. After replacing the water filter, press and hold the
Water Filter button for three seconds to turn the icon light off. Replace the water filter approximately
every six months.

h Wi-Fi
The Wi-Fi button, when used with the LG ThinQ app, allows the refrigerator to connect to a home Wi-Fi
network. Refer to Smart Functions for information on the initial setup of the application.
The f icon shows the status of the refrigerator's network connection. The icon illuminates when the
refrigerator is connected to the Wi-Fi network.
Press and hold the Wi-Fi button for 3 seconds to connect to the network. The icon blinks while the
connection is being made, then turns on once the connection is successfully made.

i Water & Ice Type

Select the desired dispenser mode from the buttons on the dispenser control panel. Press the
dispenser switch with a glass or other container to dispense cubed ice, water or crushed ice.

Changing the Craft Ice Mode

NOTE
• This feature is only available on some models.
• The Freezer button can also be used to set the Craft Ice mode to either 3 ICE or 6 ICE.

1 Touch any button on the control panel to activate it.

2 Press and hold the Freezer button for 3 seconds until the control panel beeps and the current ice
mode appears.
30 OPERATION

3 Press the Freezer button repeatedly to toggle between the 3 ICE and 6 ICE modes. After 5 seconds of
idle time, the last mode set will be saved, and the display will return to normal.

NOTE
• For more ice, select the 6 ICE mode. For clearer ice, select the 3 ICE mode.

NOTE
• When the refrigerator is in the Power Saving Mode, the display remains off until a door is opened or a
button is pressed. Once on, the display remains on for 20 seconds.

NOTE
Display Mode (For Store Use Only)
• The Display Mode disables all cooling in the refrigerator and freezer sections to conserve energy while
on display in a retail store. When activated, OFF is displayed on the control panel and the display remains
on for 20 seconds.
• To deactivate / activate:
- With either refrigerator door opened, press and hold the Refrigerator and Ice Plus buttons at the
same time for 5 seconds. The control panel beeps and the temperature settings display to confirm that
Display Mode is deactivated. Use the same procedure to activate Display Mode.

Sabbath Mode NOTE

This feature is only available on some models. • Sabbath mode automatically turns off after 96
hours.
Using the Sabbath Mode • Once turned on, Sabbath mode is maintained
Sabbath mode is used on the Jewish Sabbath and even after a power outage.
holidays. • Selecting Sabbath mode automatically turns off
• To turn Sabbath mode on, touch the display to the alarm functions.
activate it, then press and hold the Freezer and • The dispenser and InstaView are disabled in
Wi-Fi buttons for 3 seconds until sb appears in Sabbath mode, on applicable models.
the display.
• To turn Sabbath mode off manually, press and
hold the Freezer and Wi-Fi buttons for 3
seconds.
 OPERATION 31

Ice and Water Dispenser Using the Ice and Water Dispenser

Before Using the Ice and Water

1 Press the button for the desired dispenser
mode on the dispenser control panel. The LED
Dispenser

ENGLISH
lights up when the mode is selected.

CAUTION
2 Press the dispenser paddle a with a glass or
• Keep children away from the dispenser. Children other container to dispense cubed ice, water
may play with or damage the controls. or crushed ice.
• Throw away the first bin full of ice (about 140-
160 cubes) after installation. The first ice and
water dispensed may include particles or odor
from the water supply line or the water tank.
This is also necessary if the refrigerator has not
been used for a long time.
• Dispense and throw away 2.5 gallons of water
(flush for approximately 5 minutes) after
installation. Do not dispense the entire 2.5 gallon
amount continuously. Press and release the
dispenser pad for cycles of 30 seconds ON and Locking the Ice and Water
60 seconds OFF. This is also necessary if the
refrigerator has not been used for a long time.
Dispenser
• If ice or water dispenses unexpectedly, turn off Press and hold the Lock button for three seconds
the water supply and contact an LG Electronics to lock the dispenser and all the control panel
Customer Information Center. functions. Follow the same instructions to unlock.

• Never use a glass that is exceptionally narrow or

deep. Ice may jam in the ice passage and
refrigerator performance may be affected. Cleaning the Dispenser
• When dispensing ice from the dispenser, do not
use a fragile container. Cleaning the Ice and Water Outlet
Wipe the water outlet a or ice outlet b frequently
with a clean, lint free cloth as it may get dirty
NOTE easily.
• The dispenser will not operate when either of
the refrigerator doors is open.
• If discolored ice is dispensed, check the water
filter and water supply. If the problem continues,
contact an LG Electronics Customer Information
Center. Do not use the water or ice until the
problem is corrected.
• Dispense ice into a glass before filling it with
water or other beverages. Splashing may occur if
ice is dispensed into a glass that already NOTE
contains liquid. • Lint from a cloth may adhere to the outlets.
• Some dripping may occur after dispensing. Hold
the cup beneath the dispenser for a few seconds
after dispensing to catch all of the drops.
• Keep containers at an appropriate distance from
the dispensers. Tall, narrow glasses should be
held far enough from the ice outlet to prevent
ice from jamming in the ice chute. A container
with a very small opening should be held as
close to the dispenser as possible to avoid
spilling.
32 OPERATION

Cleaning the Dispenser Tray The ice passage may become blocked with frost if
Wipe the entire area with a damp cloth. The only crushed ice is used. Remove the frost that
dispenser tray may become wet easily due to accumulates by removing the ice bin and clearing
spilled ice or water. the passage with a rubber spatula. Dispensing
cubed ice can also help prevent frost buildup.

Detaching the In-Door Ice Bin

CAUTION
• Only qualified service personnel from an LG
Electronics service center should disassemble or
repair the icemaker.

Ice Compartment
1 Gently pull the handle to open the ice
compartment.
CAUTION
• Keep hands and tools out of the ice
compartment door and dispenser chute. Failure
to do so may result in damage or personal
injury.

Keep the ice compartment door closed tightly. If

the ice compartment door is not closed tightly, the
cold air in the ice bin will freeze food in the
refrigerator compartment. This could also cause
the icemaker to stop producing ice.

In-Door Ice Bin 2 To remove the in-door ice bin, grip the front
handle, slightly lift the bottom, and slowly pull
The icemaker stops producing ice when the indoor out the bin as shown.
ice bin is full. To make room for additional ice,
empty the ice bin into an extra ice bin in the
freezer compartment. During use, the ice may
stack unevenly in the bin, causing the icemaker to
misread the number of ice cubes and stop
producing ice. Shaking the ice bin to level the ice
within it can reduce this problem.

CAUTION
• When handling the ice bin, keep hands away Assembling the In-Door Ice Bin
from the icemaker tray area to avoid personal
injury.
CAUTION
• Storing cans or other items in the ice bin will
damage the icemaker. • When handling the ice bin, keep hands away
from the icemaker tray area to avoid personal
• Never use thin crystal glasses or containers to injury.
collect ice. Such containers may chip or break
resulting in glass fragments in the ice. • Avoid touching the auto shutoff (feeler arm)
when replacing the ice bin. See the label on the
ice compartment door for details.
If the icemaker is turned OFF for an extended
period of time, the ice compartment will gradually
warm up to the temperature of the refrigerator
compartment. To prevent ice cubes from melting
and leaking from the dispenser, ALWAYS empty
the ice bin when the icemaker is turned OFF for
more than a few hours.
 OPERATION 33

1 Carefully insert the in-door ice bin, slanting

the top slightly to fit it under the icemaker. Type A†

ENGLISH
2 Gently push the handle to close the ice Type B†
compartment.

Automatic Icemaker
WARNING
• DO NOT place fingers in the automatic icemaker a Icemaker
when the refrigerator is plugged in.
b Power Switch
• Avoid contact with any moving parts of the
ejector mechanism or with the heater that c Ice-detecting Sensor
releases the ice cubes.
d Auto Shutoff (feeler arm)

Before Using the In-Door Icemaker

Before Using the Freezer Icemaker
NOTE This feature is only available on some models.
• Ice is made in the automatic in-door icemaker
The feature may vary depending on model
and sent to the dispenser. The icemaker
purchased.
produces 70 - 182 cubes in a 24-hour period,
depending on freezer compartment
temperature, room temperature, number of NOTE
door openings and other operating conditions. • Throw away the first bin full of ice after
• It takes about 12 to 24 hours for a newly installation. This is also necessary if the
installed refrigerator to begin making ice. refrigerator has not been used for a long time.

• Ice-making stops when the in-door ice bin is full. • The icemaker begins producing ice
When full, the in-door ice bin holds approximately 48 hours after the appliance is
approximately 6 to 8 (12-16 oz.) glasses of ice. initially installed.

• Foreign substances or frost on the ice-detecting • The sound of ice dropping into the ice bin is
sensor can interrupt ice production. Make sure normal.
the sensor area is clean at all times for proper • If the ice bin is completely filled with ice, ice
operation. production will stop.
• To increase ice production, use the Ice Plus • The amount and shape of ice may vary according
function. The function increases both ice making to the environment (ambient temperature
and freezing capabilities. around the appliance, frequency of the door
being opened, amount of food stored in the
appliance, water pressure, etc.).
• In the event of a power outage, throw away the
In-Door Icemaker ice stored in the ice bin.

† This feature is only available on some models.

34 OPERATION

Freezer Icemaker (Cubed Ice) • Following installation or water filter

replacement, the first few batches of ice may be
This feature is only available on some models. semicircular or contain air bubbles.
• If the water pressure is less than 20 psi (138 kPa)
or a reverse osmosis system is used, the shape
of the ice may vary.
• The ice may look cloudy depending on the water
quality in the installation location and the
operating conditions.
a Feeler Arm • Throw away any shards of ice you may find in the
ice bin, as they may stick to the ice stored in the
b Power Switch ice bin.
• After a short term power outage, it will take
NOTE
longer to make the first batch of ice, and the ice
• This automatic freezer icemaker produces 12 may not be round. If the power will be out for a
cubes at a time, 50-110 pieces within a 24 hour longer period, throw away the ice stored in the
period if conditions are favorable. This amount ice bin.
may vary according to the environment (ambient
• The Craft Ice icemaker produces 1 batch of
temperature around the appliance, frequency of
round ice (3 pieces) at a time.
the door being opened, amount of food stored
in the appliance, etc.). • In 3 ICE mode, the Craft Ice icemaker produces
1 batch of round ice (3 pieces) about every 24
• Ice cubes which are stored in the ice bin for a
hours. In 6 ICE mode, the Craft Ice icemaker
long time may clump together and be difficult to
produces 2 batches of round ice (6 pieces total)
separate. If this happens, empty the ice bin
in the same period.
completely and clean it before reinstalling it.
• For more ice, select the 6 ICE mode. For clearer
ice, select the 3 ICE mode.
• The time needed to make ice may vary according
Freezer Icemaker (Craft IceTM) to operating conditions.

This feature is only available on some models. • The ice bin stores 20 - 30 pieces of round ice.

Turning the Icemaker On/Off

To turn the automatic icemaker On/Off, press the
power switch on the icemaker to the ON ( | ) or
OFF (O) position.

Normal Sounds You May Hear

a Feeler Arm
• Keeping the power turned on to the icemaker
b Power Switch before the water line is connected can damage
the icemaker.
CAUTION • The icemaker water valve buzzes as the
icemaker fills with water. If the icemaker power
• Do not insert round ice into the in-door ice bin,
button is in the ON position, it will buzz even if it
as it can damage the ice and water dispenser.
has not yet been hooked up to water. To stop the
buzzing, press the icemaker power button to
turn it off.
NOTE
• You will hear the sound of ice dropping into the
• The icemaker begins producing ice bin and water running in the pipes as the
approximately 48 hours after the appliance is icemaker refills.
initially installed. The first batches of ice may not
be round and clear.
 OPERATION 35

Preparing for Vacation • Fruit

Set the icemaker power button to OFF and shut off - Do not wash or hull fruit until it is ready to be
the water supply to the refrigerator. used. Sort and keep fruit in original container
in a crisper, or store in completely closed

ENGLISH
paper bag on refrigerator shelf.
NOTE
• Leafy Vegetables
• The ice bin should be emptied any time the
icemaker power button is turned to the OFF - Remove store wrapping, trim or tear off
position. bruised and discolored areas, wash in cold
water, and drain. Place in plastic bag or plastic
If the ambient temperature will drop below container and store in crisper.
freezing, have a qualified technician drain the • Vegetables with skins (carrots, peppers)
water supply system to prevent serious property
- Place in plastic bags or plastic container and
damage due to flooding caused by ruptured water
store in crisper.
lines or connections.
• Fish
- Freeze fresh fish and shellfish if they are not
Storing Food being eaten the same day purchased. Eating
fresh fish and shellfish the same day
purchased is recommended.
Food Storage Tips • Leftovers
Wrap or store food in the refrigerator in airtight
- Cover leftovers with plastic wrap or aluminum
and moisture-proof material unless otherwise
foil, or store in plastic containers with tight
noted. This prevents food odor and taste transfer
lids.
throughout the refrigerator. For dated products,
check date code to ensure freshness.

CAUTION
Storing Frozen Food
• Do not overfill or pack items too tightly into door Check a freezer guide or a reliable cookbook for
bins. Doing so may cause damage to the bin or further information about preparing food for
personal injury if items are removed with freezing or food storage times.
excessive force.
• Do not store glass containers in the freezer. Freezing
Contents may expand when frozen, break the Your freezer will not quick-freeze a large quantity
container and cause injury. of food. Do not put more unfrozen food into the
freezer than will freeze within 24 hours (no more
than 2 to 3 pounds of food per cubic foot of freezer
How to Store Food space). Leave enough space in the freezer for air to
circulate around packages. Be careful to leave
• Butter or Margarine enough room at the front so the door can close
- Keep opened butter in covered dish or closed tightly.
compartment. When storing an extra supply, Storage times will vary according to the quality
wrap in freezer packaging and freeze. and type of food, the type of packaging or wrap
• Cheese used (how airtight and moisture-proof) and the
storage temperature. Ice crystals inside a sealed
- Store in original wrapping until used. Once
package are normal. This simply means that
opened, rewrap tightly in plastic wrap or
moisture in the food and air inside the package
aluminum foil.
have condensed, creating ice crystals.
• Milk
- Wipe milk cartons. For coldest milk, place NOTE
containers on an interior shelf. • Allow hot foods to cool at room temperature for
• Eggs 30 minutes, and then package and freeze.
- Store in original carton on interior shelf, not on Cooling hot foods before freezing saves energy.
door shelf.
36 OPERATION

Packaging Humidity Controlled

Successful freezing depends on correct packaging.
When you close and seal the package, it must not
Crispers
allow air or moisture in or out. If it does, you could
have food odor and taste transfer throughout the Using the Humidity Controlled
refrigerator and could also dry out frozen food. Crispers
Packaging recommendations This feature is only available on some models.
• Rigid plastic containers with tight-fitting lids The crispers provide fresher tasting fruit and
• Straight-sided canning/freezing jars vegetables by letting you easily control humidity
• Heavy-duty aluminum foil inside the drawer.

• Plastic-coated paper You can control the amount of humidity in the

moisture-sealed crispers by adjusting the control
• Non-permeable plastic wraps to any setting between Vegetables and Fruit.
• Specified freezer-grade self-sealing plastic bags • Vegetables keeps moist air in the crisper for
Follow package or container instructions for best storage of fresh, leafy vegetables.
proper freezing methods. • Fruit lets moist air out of the crisper for best
Do not use storage of fruit.
• Bread wrappers
• Non-polyethylene plastic containers
• Containers without tight lids
• Wax paper or wax-coated freezer wrap
• Thin, semi-permeable wrap

NOTE
• If you are leaving home for a short period, like a Removing/Assembling the
short vacation, the refrigerator should be left on. Humidity Controlled Crispers
Refrigerated foods that are able to be frozen will
stay preserved longer if stored in the freezer. 1 Open the doors completely and remove the
• If you are leaving the refrigerator turned off for contents of the Door-in-Door case. Lift up and
an extended period, remove all food and unplug pull out the Door-in-Door case.
the power cord. Clean the interior, and leave the
door open to prevent fungi from growing in the NOTE
refrigerator.
• The Door-in-Door feature is only available on
• Do not store food with high moisture content some models.
towards the top of the refrigerator. The moisture
could come into direct contact with the cold air
and freeze.
• Wash food before storing it in the refrigerator.
Vegetables should be washed, and food
packaging should be wiped down to prevent
adjacent foods from being contaminated.
• If the refrigerator is kept in a hot and humid
place, frequent opening of the door or storing a
lot of vegetables in the refrigerator may cause
condensation to form. Wipe off the
condensation with a clean cloth or a paper towel.
• If doors are opened or closed too often, warm
air may penetrate the refrigerator and raise its
temperature. This can increase the running costs 2 Pull out the crisper to full extension, lift the
of the unit. front up, and pull straight out.
 OPERATION 37

ENGLISH
3 Lift the front of the cover up with both hands
until it detaches from the back wall of the
cabinet, then pull it out.

Glide‘N’Serve
Using the Glide‘N’Serve
This drawer can be used for large party trays, deli
items and beverages. This drawer should not be
4 To reassemble, insert the cover into the used to store vegetables that require high
refrigerator with both hands and lower it onto humidity.
the guides.
CAUTION
• Do not place any items on the Glide‘N’Serve
cover.

5 Slightly tilt up the front, insert the crisper into

the frame and push it back into place.

Using the Variable Temperature

Control
This feature is only available on some models.
This feature provides storage space with a variable
temperature control that can keep the
6 Line up the tabs on the Door-in-Door case compartment at a slightly different temperature
with the slots on the door and push down than the refrigerator section.
until it snaps into place.
Press the Select button to choose between
Produce (Cold), Deli (Colder) and Meat (Coldest).
NOTE
• The Door-in-Door feature is only available on
some models.
38 OPERATION

Detaching/Assembling the • Do not clean glass shelves with warm water

while they are cold. Shelves may break if
Glide‘N’Serve
exposed to sudden temperature changes or
impact.
1 To remove the Glide'N'Serve, pull out the
drawer until it stops, lift the front up, and pull
straight out.

Detaching/Assembling the Shelf

CAUTION
• Do not clean glass shelves with warm water
while they are cold. Shelves may break if
exposed to sudden temperature changes or
impact.
2 To assemble, slightly tilt up the front, insert
the drawer into the frame and push it back
into place.
1 To detach, tilt up the front of the shelf and lift
the shelf straight up.

2 Pull the shelf out.

Refrigerator Shelves
The shelves in the refrigerator are adjustable to
meet individual storage needs.
Adjusting the shelves to fit items of different
heights will make finding the exact item you want
easier. 3 To assemble, tilt the front of the shelf up and
guide the shelf hooks into the slots at a
Using the Folding Shelf desired height.

This feature is only available on some models.

Store taller items, such as a gallon container or
4 Lower the front of the shelf so that the hooks
bottles, by pushing the front half of the shelf drop into the slots.
underneath the back half of the shelf. Pull the
front of the shelf forward to return to a full shelf. CAUTION
• Make sure that shelves are level from one side to
the other. Failure to do so may result in the shelf
falling or spilled food.

CAUTION
• Glass shelves are heavy. Use special care when
removing them.
 OPERATION 39

Door-in-Door Door-in-Door Case

This feature is only available on some models. To open the Door-in-Door case, press on the area
marked Pull to open. The case is removable for
The Door-in-Door compartment allows for easy easy cleaning and adjustment.

ENGLISH
access to commonly used food items.

Door-in-Door Compartment
To access the Door-in-Door compartment, lightly
press the button on the right refrigerator door
handle.

1 To remove the case, lift up and pull out.

Door-in-Door Bin
The Door-in-Door inner and outer door bins are
removable for easy cleaning.

1 To remove the door bins, lift up and pull out.

2 To replace the case, line up the tabs on the

case with the slots on the door and push
down until it snaps into place.

2 To replace the door bins, slide the door bin in

above the desired support and push down
until it snaps into place.

Door Bins
Detaching/Assembling the Door Bin
The door bins are removable for easy cleaning and
adjustment.
40 OPERATION

1 To remove the bin, simply lift the bin up and

pull straight out.

2 To assemble the bin, slide it in above the

desired support and push down until it snaps
into place.

CAUTION
• Regularly detach and wash the storage bins and
shelves; they can become easily contaminated
by food.
• Do not apply excessive force while detaching or
assembling the storage bins.
• Do not use the dishwasher to clean the storage
bins and shelves.

Durabase
Using the Durabase
The Durabase divider allows you to organize the
Durabase area into 2 sections. It can be adjusted
from side to side to accommodate items of
different sizes.

WARNING
• If the Durabase divider is removed, there is
enough open space for children or pets to crawl
inside. To prevent accidental child and pet
entrapment or suffocation risk, DO NOT allow
children or pets to touch or go near the drawer.
 SMART FUNCTIONS 41

SMART FUNCTIONS
LG ThinQ Application Before Using LG ThinQ Application

ENGLISH
This feature is only available on models with Wi-Fi.
1 Use a smartphone to check the strength of
The LG ThinQ application allows you to the wireless router (Wi-Fi network) near the
communicate with the appliance using a appliance.
smartphone.
• If the distance between the appliance and
the wireless router is too far, the signal
LG ThinQ Application Features becomes weak. It may take a long time to
• Smart Learner† register or fail to install the application.

- Provides a more personalized experience

based on an analysis of your usage patterns. 2 Turn off the Mobile data or Cellular Data on
† your smartphone.
• Smart Sabbath
- Activates or deactivates the Sabbath mode and
sets the schedule for the mode activation.
• Energy Monitoring†
- This feature keeps track of the refrigerator’s
power consumption and the number of door
openings. 3 Connect your smartphone to the wireless
• Remote Control router.
- Controls the Refrigerator Temperature, Fresh
Air Filter and Ice Plus from the smartphone
app.
• Push Messages
- If the door remains open for more than ten
minutes, you will receive a push message.
When Ice Plus is finished, you will receive a NOTE
push message. • To verify the Wi-Fi connection, check that f icon
• Smart Diagnosis™ on the control panel is lit.
- This function provides useful information for • The appliance supports 2.4 GHz Wi-Fi networks
diagnosing and solving issues with the only. To check your network frequency, contact
appliance based on the pattern of use. your Internet service provider or refer to your
• Settings wireless router manual.

- Allows you to set various options on the • LG ThinQ is not responsible for any network
refrigerator and in the application. connection problems or any faults, malfunctions,
or errors caused by network connection.
† This feature is only available on some models. • The surrounding wireless environment can
make the wireless network service run slowly.
NOTE • If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
• If you change your wireless router, Internet
router. Purchase a Wi-Fi repeater (range
service provider, or password, delete the
extender) to improve the Wi-Fi signal strength.
registered appliance from the LG ThinQ
application and register it again. • The network connection may not work properly
depending on the Internet service provider.
• This information is current at the time of
publication. The application is subject to change • The Wi-Fi may not connect or the connection
for product improvement purposes without may be interrupted because of the home
notice to users. network environment.
42 SMART FUNCTIONS

Wireless LAN Module Specifications

NOTE
• If the appliance cannot be registered due to Frequency 2412 - 2462 MHz
problems with the wireless signal transmission, Range
unplug the appliance and wait about a minute
Output Power < 30 dBm
before trying again.
(Max)
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a FCC Notice
combination of English letters and numbers. (Do
not use special characters.) The following notice covers the transmitter
module contained in this product.
• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS) This equipment has been tested and found to
and the manufacturer. comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
• If the security protocol of the router is set to
are designed to provide reasonable protection
WEP, network setup may fail. Change the
against harmful interference in a residential
security protocol (WPA2 is recommended), and
installation. This equipment generates, uses, and
register the product again.
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
Installing the LG ThinQ Application guarantee that interference will not occur in a
Search for the LG ThinQ application from the particular installation. If this equipment does
Google Play Store or Apple App Store on a cause harmful interference to radio or television
smartphone. Follow instructions to download and reception, which can be determined by turning the
install the application. equipment off and on, the user is encouraged to
try to correct the interference by one or more of
the following measures:
Connecting to Wi-Fi • Reorient or relocate the receiving antenna.

The Wi-Fi button, when used with the LG ThinQ • Increase the separation between the equipment
application, allows the appliance to connect to a and the receiver.
home Wi-Fi network. The f icon shows the status • Connect the equipment into an outlet on a
of the appliance’s network connection. The icon circuit different from that to which the receiver is
illuminates when the appliance is connected to the connected.
Wi-Fi network. • Consult the dealer or an experienced radio/TV
• Initial Appliance Registration technician for help.
Run the LG ThinQ application and follow the This device complies with part 15 of the FCC Rules.
instructions in the application to register the Operation is subject to the following two
appliance. conditions:
• Re-registering the Appliance or Registering (1) This device may not cause harmful interference
Another User and
Press and hold the Wi-Fi button for 3 seconds to (2) This device must accept any interference
temporarily turn it off. Run the LG ThinQ received, including interference that may cause
application and follow the instructions in the undesired operation.
application to register the appliance. Any changes or modifications in construction of
this device which are not expressly approved by
NOTE the party responsible for compliance could void
• To disable the Wi-Fi function, press and hold the the user’s authority to operate the equipment.
Wi-Fi button for 3 seconds. The f icon will be
turned off.
 SMART FUNCTIONS 43

FCC RF Radiation Exposure LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
Statement
of performing such distribution (such as the cost of
This equipment complies with FCC radiation media, shipping, and handling) upon email
exposure limits set forth for an uncontrolled request to opensource@lge.com. This offer is valid

ENGLISH
environment. This transmitter must not be co- for a period of three years after our last shipment
located or operating in conjunction with any other of this product. This offer is valid to anyone in
antenna or transmitter. receipt of this information.
This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body. Users must Smart Grid Function
follow the specific operating instructions for
satisfying RF exposure compliance. When the refrigerator operates in Smart Grid
mode, the Smart Refrigerator function can control
energy usage or delay the operation of some
functions to save energy during peak usage
Industry Canada Statement periods.
This device contains licence-exempt transmitter(s)/ • You can override the Smart Grid function any
receiver(s) that comply with Innovation, Science time (using the Smart Grid button or
and Economic Development Canada’s licence- application).
exempt RSS(s). Operation is subject to the
following two conditions: • To use the Smart Grid function, you need to
register your application with your electric utility
(1) This device may not cause interference. company, provided that your electric utility
(2) This device must accept any interference, company supports the function. In other words,
including interference that may cause undesired the Smart Grid function will not be available if
operation of the device. your electric utility company does not support
the function or does not have the capability to
support the function.
IC Radiation Exposure Statement
Smart Grid Application Features
This equipment complies with IC radiation
exposure limits set forth for an uncontrolled • Smart Saving_Demand Response
environment. - You can lower energy usage based on Demand
This equipment should be installed and operated Response (DR) signals from the utility
with a minimum distance of 20 cm (7.8 inches) company. If the refrigerator is operating in
between the antenna and your body. Smart Saving mode according to the DR signal,
you can see a pop up.
NOTE • Seasonal Energy Savings
• THE MANUFACTURER IS NOT RESPONSIBLE FOR - Lower energy usage based on time period.
ANY RADIO OR TV INTERFERENCE CAUSED BY
UNAUTHORIZED MODIFICATIONS TO THIS
EQUIPMENT. SUCH MODIFICATIONS COULD Using the Smart Grid Function
VOID THE USER’S AUTHORITY TO OPERATE THE
EQUIPMENT. This feature responds to notification events from
your utility company to run high energy
consuming tasks during off-peak periods when
demand is lower. These notification events are
known as Demand Response signals.
Open Source Software Notice
Information If the refrigerator receives a Demand Response
signal from the utility company, the refrigerator
To obtain the source code under GPL, LGPL, MPL, will turn on the Grid LED on the refrigerator
and other open source licenses, that is contained display and control its power consumption
in this product, please visit http:// according to the signal. The refrigerator will
opensource.lge.com. In addition to the source respond to the signals received from the utility
code, all referred license terms, warranty company as long as product performance is
disclaimers and copyright notices are available for maintained.
download.
44 SMART FUNCTIONS

If the refrigerator receives a Demand Response Please check the detailed specifications on the
signal, the refrigerator will operate in Delay notice page on us.smartthinq.com.
Appliance Load (DAL) or Temporary Appliance
Load Reduction (TALR) mode. API List
• Demand Response
Delay Appliance Load (DAL)
- Send demand response signal
The refrigerator responds to a DAL signal by
providing a moderate load reduction for the • Power Saving
duration of the delay period. - Set saving mode
This mode controls functions that consume a lot of - Get schedule of DR/Delay Defrost
energy such as adjusting the cooling system,
running the defrost cycle, and making ice. • Energy Monitoring

• When the refrigerator operates in DAL mode, - Get door open event
the Grid LED is illuminated on the refrigerator - Get energy consumption
display. • Delay Defrost Capability
• DAL mode is automatically deactivated after the - Insert a delay defrost schedule event
period stipulated by the DAL signal (max. 4
hours) or when you override the Smart Grid - Update a delay defrost schedule event
function. - Delete a delay defrost schedule event
- Get the delay defrost schedule
Temporary Appliance Load Reduction
(TALR)
The refrigerator responds to a TALR signal by Smart Diagnosis™ Feature
aggressively reducing the load for a short time
period, typically 10 minutes. This mode reduces This feature is only available on models with the c
energy consumption by stopping the compressor or d logo.
and controlling the functions that consume a lot of
Use this feature to help you diagnose and solve
energy such as the defrost cycle and fan.
problems with your appliance.
• When the refrigerator operates in TALR mode,
the Grid LED is illuminated on the refrigerator
NOTE
display.
• For reasons not attributable to LGE’s negligence,
• TALR mode is automatically deactivated after the the service may not operate due to external
received duration (max. 10 minutes), or when factors such as, but not limited to, Wi-Fi
you override the Smart Grid function. The mode unavailability, Wi-Fi disconnection, local app
is immediately deactivated and the refrigerator store policy, or app unavailability.
returns to its normal state when the door is
opened or closed, or the dispenser is used. • The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Override Smart Grid Mode
To ignore the Demand Response signal from the
utility company and override the Smart Grid Using LG ThinQ to Diagnose Issues
function, push the Smart Grid button while the
refrigerator is in Smart Grid mode. If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
When you override the Smart Grid function, the
troubleshooting data to a smartphone using the
refrigerator ignores the Demand Response signal LG ThinQ application.
and is no longer controlled by the utility company
until the next Demand Response signal is sent. You • Launch the LG ThinQ application and select the
can also override the Smart Grid function using the Smart Diagnosis feature in the menu. Follow
smart phone app. the instructions provided in the LG ThinQ
application.
LG Open API
You can manage Smart Grid features for the LG
Smart Refrigerator.
 SMART FUNCTIONS 45

Using Audible Diagnosis to

Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.

ENGLISH
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided
in the LG ThinQ application.

1 Hold the Lock button for three seconds.

• If the display has been locked for over five
minutes, you must deactivate the lock and
then reactivate it.

2 Open the right refrigerator door.

3 Hold the mouthpiece of your phone in front of

the speaker that is located on the right hinge
of the refrigerator door.

4 Press and hold the Freezer button for three

seconds while continuing to hold your phone
to the speaker.

5 After you hear three beeps, release the

Freezer button.

6 Keep the phone in place until the tone

transmission has finished. The display will
count down the time. Once the countdown is
over and the tones have stopped, the
diagnosis will be displayed in the application.

NOTE
• For best results, do not move the phone while
the tones are being transmitted.
46 MAINTENANCE

MAINTENANCE
Cleaning To help remove odors, wash the inside of the
refrigerator with a mixture of baking soda and
warm water. Mix 2 tablespoons of baking soda to 1
WARNING quart of water (26 g soda to 1 liter water.) Be sure
• Use non-flammable cleaner. Failure to do so can the baking soda is completely dissolved so it does
result in fire, explosion, or death. not scratch the surfaces of the refrigerator.

CAUTION Door Liners and Gaskets

• Do not use an abrasive cloth or sponge when Use a clean sponge or soft cloth and a mild
cleaning the interior and exterior of the detergent in warm water. Do not use cleaning
refrigerator. waxes, concentrated detergents, bleaches, or
• Do not place your hand on the bottom surface of cleaners containing petroleum on plastic
the refrigerator when opening and closing the refrigerator parts.
doors.

Plastic Parts (Covers and Panels)

General Cleaning Tips Use a clean sponge or soft cloth and a mild
• Both the refrigerator and freezer sections detergent in warm water. Do not use glass
defrost automatically; however, clean both cleaners, abrasive cleansers, or flammable fluids.
sections once a month to prevent odors. These can scratch or damage the material.
• Wipe up spills immediately.
• Unplug the refrigerator or disconnect power
before cleaning. Condenser Coils
• Remove all removable parts, such as shelves. Use a vacuum cleaner with a brush or crevice
attachment to clean the condenser cover and
• Use a clean sponge or soft cloth and a mild
vents. Do not remove the panel covering the
detergent in warm water. Do not use abrasive or
condenser coil area.
harsh cleaners.
• Hand wash, rinse and dry all surfaces
thoroughly.

Exterior
For products with black stainless steel exterior,
spray glass cleaner on a clean microfiber cloth and
rub in direction of grain. Do not spray glass
cleaner directly at the display panel. Do not use
harsh or abrasive cleaners.
For products with a standard stainless steel
exterior, use a damp microfiber cloth and rub in Air Filter
the direction of the grain. Dry with a paper towel
to avoid streaks. For stubborn stains and Replacing the Fresh Air Filter
fingerprints, use a few drops of liquid dish soap in
Replace the Fresh Air Filter:
water, and rinse with hot water before drying. Do
not use abrasive or harsh cleaners. • Approximately every six months.
• When the Replace Filter g icon turns on.
• Use replacement air filter: LT120F
Inside Walls
• Allow freezer to warm up so the cloth will not 1 Rotate the filter cover counterclockwise to
stick. release the tabs, and remove the cover.
 MAINTENANCE 47

ENGLISH
Water Filter

2 Remove the filter from the inside of the cover Before Replacing the Water Filter
by pressing the side of the filter in and pulling
the center out. WARNING
• To reduce the risk associated with choking, do
not allow children under 3 years of age to have
access to small parts during the installation of
this product.
• To reduce the risk associated with the ingestion
of contaminants, do not use with water that is
microbiologically unsafe or of unknown quality
3 Place the new filter inside of the cover with without adequate disinfection before or after the
the side that says FRONT facing outward. system. Systems certified for cyst reduction may
be used on disinfected water that may contain
filterable cysts.
• Use of unauthorized water filters may result in
product malfunction, water leakage or water
quality issues, which will not be covered under
the product warranty.

4 Align tabs a on the filter cover with hooks b

on the refrigerator wall. CAUTION
• Read and follow Use Instructions before
installation and use of this system.
• Installation and use MUST comply with all state
and local plumbing codes.
• Do not install if water pressure exceeds 120 psi
(827 kPa). If your water pressure exceeds 80 psi,
you must install a pressure limiting valve.
Contact a plumber if uncertain how to check
your water pressure.
• Do not install where water hammer conditions
5 Rotate the air filter cover clockwise until the may occur. If water hammer conditions exist you
hooks engage and the cover locks in place. must install a water hammer arrester. Contact a
plumbing professional if you are uncertain how
to check for this condition.
• Do not install on hot water supply lines. The
maximum operating water temperature of this
filter system is 100 °F (37.8 °C).
• Protect filter from freezing. Drain filter when
temperatures drop below 40 °F (4.4 °C).
6 Press and hold the Fresh Air Filter button on • The disposable filter cartridge MUST be replaced
the control panel for 3 seconds to reset the every 6 months, at the rated capacity or if a
filter sensor. noticeable reduction in flow rate occurs.
• To protect it from freezing, remove filter
cartridge when temperatures are expected to
drop below 33° F.
48 MAINTENANCE

3 Pull the water filter downward and turn it

CAUTION counterclockwise before pulling it out.
• Do not install systems in areas where ambient • Make sure to rotate the filter down
temperatures may go above 110° F (43.3° C). completely before pulling it out of the
• Where a backflow prevention device is installed manifold hole.
on a water system, a device for controlling
pressure due to thermal expansion must be NOTE
installed. • Replacing the water filter causes a small amount
• Ensure all tubing and fittings are secure and free of water (around 1 oz. or 25 cc) to drain.
from leaks. • Wrap a cloth around the front end of the water
filter cover to collect any leaking water. Hold the
water filter upright, once it is removed, to
prevent any remaining water from spilling out of
Replacing the Water Filter the water filter.
• Replace the water filter:
- Approximately every six months.
- When the Replace Filter h icon turns on.
- When the water dispenser output decreases.
• To purchase a replacement water filter:
- Visit your local dealer or distributor
- Search using "water filter" on lg.com
- Use replacement cartridge: LT1000P,
LT1000PC, LT1000PCS or ADQ747935** 4 Replace with a new water filter.
• Take the new water filter out of its packing
1 If the top shelf, located below the water filter, and remove the protective cover from the o-
is in the highest position, it will need to be rings. With the water filter tabs in the
removed prior to replacing the water filter. horizontal position, push the new water
• To remove any shelf, tilt up the front of the filter into the manifold hole and turn it
shelf and lift it. Pull the shelf out. clockwise until it stops.

5 Close the water filter cover. The cover will click

when closed correctly.
2 Pinch the sides to open the water filter cover.

6 After the water filter is replaced, dispense 2.5

gallons of water (flush for approximately 5
minutes) to remove trapped air and
contaminants from the system.
 MAINTENANCE 49

NOTE
• Do not dispense the entire 2.5 gallon amount
continuously. Press and release the dispenser

ENGLISH
pad for cycles of 30 seconds ON and 60 seconds
OFF.

7 After changing the filter, press and hold the

Water Filter button for three seconds to reset
the indicator light.

CAUTION
• LG strongly recommends that you use LG-
authorized water filters to prevent water quality
issues, water leakage and appliance
malfunction.

• For further assistance, call:

- 1-800-243-0000 (USA)
- 1-888-542-2623 (Canada)
50 MAINTENANCE

Performance Data Sheet

Model: LT1000P, LT1000PC, LT1000PCS
NSF System Trade Name Code: MDJ64844601
The concentration of the indicated substances in water entering the system was reduced to a
concentration less than or equal to the permissible limit for water leaving the system as specified in NSF/
ANSI Standard 42, Standard 53 and Standard 401.

System tested and certified by NSF International against NSF/ANSI Standard 42, Standard 53 and
Standard 401 for the reduction of substances listed below.

Max
Average
Average Permissible NSF
NSF Specified Avg % Product
Substance Influent Product Reduction
Challenge Reductio Water
Reduction Challeng Water Requireme
Concentration n Concentrati
e Concentrati nts
on
on

Chlorine Taste 2.0 μg/L 2.0 μg/L± 10% >97.5% 0.050 μg/L N/A 2 50.00%
and Odor

Nominal 12,000,00 At least 10,000 99.80% 24,000 pts/ N/A 2 85.00%

Particulate Class 0 pts/mL particles/mL ml
I, , 2 0.5 to < 1.0
μm

Asbestos 180 MFL 107 to 108 MFL; >99.00% < 1 MFL N/A 2 99.00%
fibers greater
than 10 μg/Lin
length

Atrazine 8.5 μg/L 9.0 μg/L ± 10% >94.10% 0.500 μg/L 3.0 μg/L NA

Benzene 15.0 μg/L 15.0 μg/L ± 10% >96.60% 0.510 μg/L 5.0 μg/L NA

Carbofuran 74.0 μg/L 80.0 μg/L ± 10% 98.30% 1.258 μg/L 40 μg/L NA

Lindane 1.9 μg/L 2.0 μg/L ± 10% >99.00% 0.019 μg/L 0.2 μg/L NA

P- 230.0 μg/ 225.0 μg/L ± >99.80% 0.460 μg/L 75.0 μg/L NA

Dichlorobenzen L 10%
e

2,4-D 210.0 μg/ 210.0 μg/L ± >99.90% 0.210 μg/L 70.0 μg/L NA
L 10%

Lead pH @6.5 140.0 μg/ 150.0 μg/L ± 99.60% 0.560 μg/L 10.0 μg/L NA
L 10%

Lead pH @8.5 150.0 μg/ 150.0 μg/L ± >99.70% <0.500 μg/L 10.0 μg/L NA
L 10%

Mercury @ 5.9 μg/L 6.0 μg/L ± 10% 91.00% 0.531 μg/L 2.0 μg/L NA
pH6.5

Mercury @ 5.6 μg/L 6.0 μg/L ± 10% 92.5% 0.420 μg/L 2.0 μg/L NA
pH8.5

Cyst* 100,000 Minimum >99.99% 10 cysts/L N/A 2 99.95%

cysts/L 50,000 cysts/L

Atenolol 240 ng/L 200 ± 40% ng/L > 95.50% 10.80 ng/L 30 ng/L NA
 MAINTENANCE 51

Max
Average
Average Permissible NSF
NSF Specified Avg % Product
Substance Influent Product Reduction
Challenge Reductio Water
Reduction Challeng Water Requireme
Concentration n Concentrati

ENGLISH
e Concentrati nts
on
on

Carbamazepine 1600 ng/L 1400 ± 40% ng/L 98.40% 25.60 ng/L 200 ng/L NA

DEET 1600 ng/L 1400 ± 40% ng/L 97.10% 46.40 ng/L 200 ng/L NA

Trimethoprim 170 ng/L 140 ± 40% ng/L >96.80% 5.44 ng/L 20 ng/L NA

Linuron 160 ng/L 140 ± 40% ng/L >96.60% 5.44 ng/L 20 ng/L NA

Phenytoin 200 ng/L 200 ± 40% ng/L >94.80% 10.40 ng/L 30 ng/L NA

Ibuprofen 400 ng/L 400 ± 40% ng/L >94.50% 22.00 ng/L 60 ng/L NA

Naproxen 140 ng/L 140 ± 40% ng/L >96.10% 5.46 ng/L 20 ng/L NA

Estrone 120 ng/L 140 ± 40% ng/L >96.10% 4.68 ng/L 20 ng/L NA

Bisphenol A 2000 ng/L 2000 ± 40% ng/L >98.90% 22.00 ng/L 300 ng/L NA

Nonyl Phenol 1600 ng/L 1400 ± 40% ng/L >97.10% 46.40 ng/L 200 ng/L NA

* Based on the use of Cryptosporidium parvum oocysts.

Guidelines for Application / Water Supply Parameters

Service Flow 0.5 gpm (1.9 lpm)

Water Supply Community or Private Well - Potable Water

Water Pressure 20 – 120 psi (138 – 827 kPa)

Water Temperature 33 °F – 100 °F (0.6 °C – 37.8°C)

Capacity 200 gallons (757 liters)

It is essential that the manufacturer’s recommended installation, maintenance and filter replacement
requirements be carried out for the product to perform as advertised.

NOTE
• While the testing was performed under standard laboratory conditions, actual performance may vary.

For replacement filters, visit your local dealer or distributor or search under "water filters" on the lg.com
website.
For further assistance, contact the LG Electronics Customer Information Center.
USA: 1-800-243-0000
Canada: 1-888-542-2623

Replacement Cartridge: LT1000P, LT1000PC, LT1000PCS or ADQ747935**

LG is a trademark of LG Corp.
NSF is a trademark of NSF International.
Manufactured by LG Electronics, INC:
170, Sungsanpaechoungro, Seongsan-gu, Gyeongsangnam-do, THE REPUBLIC OF KOREA
52 TROUBLESHOOTING

TROUBLESHOOTING
FAQs
Frequently Asked Questions
Q: What are the best temperature settings for my refrigerator and freezer?

A: The default setting for the refrigerator is 37° Fahrenheit (3° Celsius). The default setting for the
freezer is 0° Fahrenheit (-18° Celsius). Adjust these settings as necessary to keep food at desired
temperatures. Milk should be cold when stored on the inner shelf of the refrigerator. Ice cream
should be firm and ice cubes should not melt in the freezer. To switch the display from Fahrenheit to
Celsius, press and hold the Freezer and Refrigerator buttons until you hear a beep and the settings
in the display change.

Q: How do I set the refrigerator and freezer temperatures?

A: Continually press the Refrigerator or Freezer button on the control panel until the desired
temperature appears. The numbers will cycle from highest to lowest and then return to the highest
again with continuous pressing.

Q: Why do I hear a buzzing noise from my refrigerator periodically?

A: This may happen if you do not have a water source attached to your refrigerator and the icemaker is
turned on. If you do not have a water source attached to the back of the refrigerator you should turn
the icemaker off.

Q: Why does the icemaker tray look crooked?

A: This is a normal part of the icemaker cycle. The icemaker tray may appear level or with a slight tilt.
The change in position is to assist in the freezing process.

Q: My refrigerator is powered on and the controls are working, but it’s not cooling and the display
shows “OFF” (see below). What is wrong?

A: The refrigerator is in Display Mode. The Display Mode disables all cooling in the refrigerator and
freezer sections to conserve energy while on display in a retail store. When activated, OFF is displayed
on the control panel and the display remains on for 20 seconds. With either refrigerator door opened,
press and hold the Refrigerator and Ice Plus buttons at the same time for 5 seconds. The control
panel beeps and the temperature settings display to confirm that Display Mode is deactivated. Use
the same procedure to activate Display Mode.
 TROUBLESHOOTING 53

Before Calling for Service

Review this section before calling for service; doing so will save you both time and money.

Cooling

ENGLISH
Problem Possible Cause & Solution

Refrigerator is not A fuse in your home may be blown or the circuit breaker tripped. Or the appliance is
cooling or has no connected to a GFCI (Ground Fault Circuit Interrupter) outlet, and the outlet's circuit
power. breaker has tripped.
• Check the main electrical box and replace the fuse or reset the circuit breaker. Do not
increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified
electrician.
• Reset the circuit breaker on the GFCI. If the problem persists, contact an electrician.

The refrigerator control is set to OFF (some models).

• Turn the control ON. Refer to the Setting the Controls section for proper temperature
settings.

Refrigerator is set to Demo Mode.

• Demo Mode allows the lights and control display to work normally while disabling cooling,
to save energy while the refrigerator is on the showroom floor. See the FAQs section of
this manual for instructions on how to disable Demo Mode.

Refrigerator is in the defrost cycle.

• During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30
minutes and confirm the proper temperature has been restored once the defrost cycle has
completed.

Refrigerator was recently installed.

• It may take up to 24 hours for each compartment to reach the desired temperature.

Refrigerator was recently relocated.

• If the refrigerator was stored for a long period of time or moved on its side, it is necessary
for the refrigerator to stand upright for 24 hours before connecting it to power.
54 TROUBLESHOOTING

Problem Possible Cause & Solution

Cooling system runs Refrigerator is replacing an older model.

too much.
• Modern refrigerators require more operating time but use less energy due to more
efficient technology.

Refrigerator was recently plugged in or power restored.

• The refrigerator will take up to 24 hours to cool completely.

The door is opened often or a large amount of food / hot food was added.
• Adding food and opening the door warms the refrigerator, requiring the compressor to
run longer in order to cool the refrigerator back down. In order to conserve energy, try to
get everything you need out of the refrigerator at once, keep food organized so it is easy
to find, and close the door as soon as the food is removed. (Refer to the Food Storage
Guide.)

Doors are not closed completely.

• Firmly push the doors shut. If they will not shut all the way, the "Doors will not close
correctly or pop open" section in Troubleshooting.

Refrigerator is installed in a hot location.

• The compressor will run longer under warm conditions. At normal room temperatures (70
°F or 21 °C) expect your compressor to run about 40 % to 80 % of the time. Under warmer
conditions, expect it to run even more often. The refrigerator should not be operated
above 110 °F (43 °C).

Condenser / back cover is clogged.

• Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not
remove the panel covering the condenser coil area.

Interior moisture Doors are opened often or for long periods of time.
buildup.
• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment. To
lessen the effect, reduce the frequency and duration of door openings.

Doors are not closed correctly.

• See the "Doors will not close correctly or pop open" section.

Weather is humid.
• Humid weather allows additional moisture to enter the compartments when the doors are
opened leading to condensation or frost. Maintaining a reasonable level of humidity in the
home will help to control the amount of moisture that can enter the compartments.

Defrost cycle recently completed.

• During the defrost cycle, the temperature of each compartment may rise slightly and
condensation may form on the back wall. Wait 30 minutes and confirm that the proper
temperature has been restored once the defrost cycle has completed.

Food is not packaged correctly.

• Food stored uncovered or unwrapped, and damp containers can lead to moisture
accumulation within each compartment. Wipe all containers dry and store food in sealed
packaging to prevent condensation and frost.

Food is freezing in Food with high water content was placed near an air vent.
the refrigerator
• Rearrange items with high water content away from air vents.
compartment.
Refrigerator temperature control is set incorrectly.
• If the temperature is too cold, adjust the control one increment at a time and wait for the
temperature to stabilize. Refer to the Control Panel section for more information.

Refrigerator is installed in a cold location.

• When the refrigerator is operated in temperature below 41 °F (5 °C), food can freeze in the
refrigerator compartment. The refrigerator should not be operated in temperature below
55 °F (13 °C).
 TROUBLESHOOTING 55

Problem Possible Cause & Solution

Refrigerator or Incorrect temperature control settings.

Freezer section is too
• If the temperature is too cold, adjust the control one increment at a time and wait for the
cold.
temperature to stabilize. Refer to the Control Panel for more information.

ENGLISH
Frost or ice crystals Condensation from food with a high water content has frozen inside of the food
form on frozen food package.
(inside of sealed
• This is normal for food items with a high water content.
package).
Food has been left in the freezer for a long period of time.
• Do not store food items with high water content in the freezer for a long period of time.

Frost or ice crystals Door is opened frequently or for long periods of time.
form on frozen food
• When the doors are opened often or for long periods of time, warm, humid air enters the
(outside of package).
compartment. This raises the temperature and moisture level within the compartment.
Increased moisture will lead to frost and condensation. To lessen the effect, reduce the
frequency and duration of door openings.

Door is not closing properly.

• Refer to the "Doors will not close correctly or pop open" section in the Troubleshooting.
Refrigerator or Refrigerator was recently installed.
Freezer section is too
• It may take up to 24 hours for each compartment to reach the desired temperature.
warm.
The air vents are blocked. Cold air circulates from the freezer to the fresh food section
and back again through air vents in the wall dividing the two sections.
• Locate air vents by using your hand to sense airflow and move all packages that block
vents and restrict airflow. Rearrange items to allow air to flow throughout the
compartment.

Doors are opened often or for long periods of time.

• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment. To
lessen the effect, reduce the frequency and duration of door openings.
Unit is installed in a hot location.
• The refrigerator should not be operated in temperatures above 110 °F (43 °C).

A large amount of food or hot food was added to either compartment.

• Adding food warms the compartment requiring the cooling system to run. Allowing hot
food to cool to room temperature before putting it in the refrigerator will reduce this
effect.

Doors are not closed correctly.

• See the "Doors will not close correctly or pop open" section in the Troubleshooting.
Temperature control is not set correctly.
• If the temperature is too warm, adjust the control one increment at a time and wait for the
temperature to stabilize.

Defrost cycle has recently completed.

• During the defrost cycle, the temperature of each compartment may rise slightly and
condensation may form on the back wall. Wait 30 minutes and confirm the proper
temperature has been restored once the defrost cycle has completed.
56 TROUBLESHOOTING

Ice
Problem Possible Cause & Solution

Icemaker is not Demand exceeds ice production capacity.

making enough ice.
• Refer to the Automatic Icemaker section for ice production capacity to check the amount
of ice produced in a 24 hour period.

House water supply is not connected, valve is not turned on fully, or valve is clogged.
• Connect the refrigerator to a cold water supply with adequate pressure and turn the water
shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber.
Water filter has been exhausted.
• Replacing the water filter is recommended:
- Approximately every six months.
- When the water filter indicator turns on.
- When the water dispenser output decreases.
- When the ice cubes are smaller than normal.

Low house water supply pressure.

• The water pressure must be between 20 and 120 psi (138 and 827 kPa) on models without
a water filter and between 40 and 120 psi (276 and 827 kPa) on models with a water filter.
If the problem persists, it may be necessary to contact a plumber.

Reverse osmosis filtration system is used.

• Reverse osmosis filtration systems can reduce the water pressure below the minimum
amount and result in icemaker issues. (Refer to the Connecting the Water Line section.)

Tubing connecting refrigerator to house supply valve is kinked.

• The tubing can kink when the refrigerator is moved during installation or cleaning
resulting in reduced water flow. Straighten or repair the water supply line and arrange it to
prevent future kinks.

Doors are opened often or for long periods of time.

• If the doors of the unit are opened often, ambient air will warm the refrigerator which will
prevent the unit from maintaining the set temperature. Lowering the refrigerator
temperature can help, as well as not opening the doors as frequently.
Doors are not closed completely.
• If the doors are not properly closed, ice production will be affected. See the "Doors will not
close correctly or pop open" section in Parts & Features Troubleshooting for more
information.

The temperature setting for the freezer is too warm.

• The recommended temperature for the freezer compartment for normal ice production is
0 °F (-18 °C). If the freezer temperature is warmer, ice production will be affected.
 TROUBLESHOOTING 57

Problem Possible Cause & Solution

Icemaker is not Refrigerator was recently installed or icemaker recently connected.

making ice
• It may take up to 24 hours for each compartment to reach the desired temperature and
for the icemaker to begin making ice.

ENGLISH
Icemaker is not turned on.
• Locate the icemaker ON/OFF and confirm that it is turned on.

The ice detecting sensor is obstructed.

• Foreign substances or frost on the ice-detecting sensor can interrupt ice production. Make
sure that the sensor area is clean at all times for proper operation.

The refrigerator is not connected to a water supply or the supply shutoff valve is not
turned on.
• Connect the refrigerator to the water supply and turn the water shutoff valve fully open.

Icemaker shutoff (arm or sensor) obstructed.

• If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely.
If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is
a clear path between the two sensors.
Reverse osmosis water filtration system is connected to your cold water supply.
• Reverse osmosis filtration systems can reduce the water pressure below the minimum
amount and result in icemaker issues. (Refer to the Connecting the Water Line section.)

Ice has bad taste or Water supply contains minerals such as sulfur.
odor.
• A water filter may need to be installed to eliminate taste and odor problems. NOTE: In
some cases, a filter may not help. It may not be possible to remove all minerals/odor/taste
in all water supplies.

Icemaker was recently installed.

• Ice that has been stored for too long will shrink, become cloudy, and may develop a stale
taste. Throw away old ice and make a new supply.

The food has not been stored properly in either compartment.

• Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.

The interior of the refrigerator needs to be cleaned.

• See the Maintenance section for more information.

The ice storage bin needs to be cleaned.

• Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry
before reinstalling it.

Icemaker is making Icemaker shutoff (arm/ sensor) is obstructed.

too much ice.
• Empty the ice bin. If your icemaker is equipped with an ice shutoff arm, make sure that the
arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor,
make sure that there is a clear path between the two sensors. Reinstall the ice bin and wait
24 hours to confirm proper operation.
58 TROUBLESHOOTING

Problem Possible Cause & Solution

Ice is not dispensing. Unable to hear the sound of ice coming out?
• In the control panel, select the modes for cubed ice and crushed ice alternately to dispense
the ice.

Doors are not closed completely.

• Ice will not dispense if any of the refrigerator doors are left open.

Infrequent use of the dispenser.

• Infrequent use of the ice dispenser will cause the cubes to stick together over time, which
will prevent them from properly dispensing. Check the ice bin for ice cubes clumping/
sticking together. If they are, break up the ice cubes to allow for proper operation.
The delivery chute is clogged with frost or ice fragments.
• Eliminate the frost or ice fragments by removing the ice bin and clearing the chute with a
plastic utensil. Dispensing cubed ice can also help prevent frost or ice fragment buildup.
The dispenser display is locked.
• Press and hold the Lock button for three seconds to unlock the control panel and
dispenser.
Ice bin is empty.
• It may take up to 24 hours for each compartment to reach the desired temperature and
for the icemaker to begin making ice. Make sure that the shutoff (arm/sensor) is not
obstructed. Once the ice supply in the bin has been completely exhausted, it may take up
to 90 minutes before additional ice is available, and approximately 24 hours to completely
refill the bin.

Craft Ice
Problem Possible Cause & Solution

Icemaker is not Refrigerator was recently installed or icemaker recently connected.

making ice.
• The icemaker begins producing ice approximately 48 hours after the appliance is initially
installed. The first batches of ice may not be round and clear.
Icemaker is not In 3 ICE mode, the Craft Ice icemaker produces 1 batch of round ice about every 24
making enough ice. hours.
• For more ice, select the 6 ICE mode.
 TROUBLESHOOTING 59

Water
Problem Possible Cause & Solution

Water is dispensing Water filter has been exhausted.

ENGLISH
slowly.
• Replacing the water filter is recommended:
- Approximately every six months.
- When the water filter indicator turns on.
- When the water dispenser output decreases.
- When the ice cubes are smaller than normal.

Reverse osmosis filtration system is used.

• Reverse osmosis filtration systems can reduce the water pressure below the minimum
amount and result in icemaker issues. If the problem persists, it may be necessary to
contact a plumber.

Low house water supply pressure.

• The water pressure must be between 20 and 120 psi on models without a water filter and
between 40 and 120 psi on models with a water filter. If the problem persists, it may be
necessary to contact a plumber.

Water is not New installation or water line recently connected.

dispensing.
• Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air
and contaminants from the system. Do not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
The dispenser panel is locked.
• Press and hold the Lock button for three seconds to unlock the control panel and
dispenser.
The dispenser is not set for water dispensing.
• The dispenser can be set for ice or water. Make certain that the control panel is set for the
proper operation. Press the Water button on the control panel to dispense water.

Refrigerator or freezer doors are not closed properly.

• Water will not dispense if any of the refrigerator doors are left open.
Water filter has been recently removed or replaced.
• After the water filter is replaced, dispense 2.5 gallons of water (flush for approximately five
minutes) to remove trapped air and contaminants from the system. Do not dispense the
entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of
30 seconds ON and 60 seconds OFF.

Tubing connecting refrigerator to house supply valve is kinked.

• The tubing can kink when the refrigerator is moved during installation or cleaning.
Resulting in reduced water flow. Straighten or repair the water supply line and arrange it
to prevent future kinks.

The house water supply is not connected, the valve is not turned on fully, or the valve is
clogged.
• Connect the refrigerator to the water supply and turn the water shutoff valve fully open. If
the problem persists, it may be necessary to contact a plumber.
60 TROUBLESHOOTING

Problem Possible Cause & Solution

Dispensing warm Refrigerator was recently installed.

water.
• Allow 24 hours after installation for the water storage tank to cool completely.

The water dispenser has been used recently and the storage tank was exhausted.
• Depending on your specific model, the water storage capacity will range from
approximately 20 to 30 oz.

Dispenser has not been used for several hours.

• If the dispenser has not been used for several hours, the first glass dispensed may be
warm. Discard the first 10oz.

Refrigerator is connected to the hot water supply.

• Make sure that the refrigerator is connected to a cold water pipe.
WARNING: Connecting the refrigerator to a hot water line may damage the
icemaker.
Water has bad taste Water supply contains minerals such as sulfur.
or odor.
• A water filter may need to be installed to eliminate taste and odor problems.

Water filter has been exhausted.

• Replacing the water filter is recommended:
- Approximately every six months.
- When the water filter indicator turns on.
- When the water dispenser output decreases.
- When the ice cubes are smaller than normal.
Refrigerator was recently installed.
• Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air
and contaminants from the system. Do not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.

Parts & Features

Problem Possible Cause & Solution

Doors will not close Food packages are blocking the door open.
correctly or pop
• Rearrange food containers to clear the door and door shelves.
open.
Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of position.
• Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct
positions. See the Operation section for more information.

The doors were removed during product installation and not properly replaced.
• Remove and replace the doors according to the Removing and Replacing Refrigerator
Handles and Doors section.

Refrigerator is not leveled properly.

• See Door Alignment in the Refrigeration Installation section to level refrigerator.

Doors are difficult to The gaskets are dirty or sticky.

open.
• Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or
kitchen wax on the gaskets after cleaning.

Door was recently closed.

• When you open the door, warmer air enters the refrigerator. As the warm air cools, it can
create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to
equalize, then see if it opens more easily.
 TROUBLESHOOTING 61

Problem Possible Cause & Solution

Refrigerator wobbles Leveling legs are not adjusted properly.

or seems unstable
• Refer to the Leveling and Door Alignment section.

ENGLISH
Floor is not level.
• It may be necessary to add shims under the leveling legs or rollers to complete installation.
Lights do not work. LED interior lighting failure.
• The refrigerator compartment lamp is LED interior lighting, and service should be
performed by a qualified technician.

Refrigerator has an The Air Filter may need to be set to the MAX setting or replaced.
unusual odor.
• Set the Air Filter to the MAX setting. If the odor does not go away within 24 hours, the filter
may need to be replaced. See the Replacing the Air Filter section for replacement
instructions.

The interior of the The refrigerator is located near a fire source, such as a fireplace, chimney, or candle.
refrigerator is
• Make sure that the refrigerator is not located near a fire source, such as a fireplace,
covered with dust or
chimney or candle.
soot.

Noises
Problem Possible Cause & Solution

Clicking The defrost control will click when the automatic defrost cycle begins and ends. The
thermostat control (or refrigerator control on some models) will also click when cycling
on and off.
• Normal Operation

Rattling Rattling noises may come from the flow of refrigerant, the water line on the back of
the unit, or items stored on top of or around the refrigerator.
• Normal Operation
Refrigerator is not resting solidly on the floor.
• Floor is weak or uneven or leveling legs need to be adjusted. See the Leveling and Door
Alignment section.

Refrigerator with linear compressor was jarred while running.

• Normal Operation

Whooshing Evaporator fan motor is circulating air through the refrigerator and freezer
compartments.
• Normal Operation
Air is being forced over the condenser by the condenser fan.
• Normal Operation
Gurgling Refrigerant flowing through the cooling system.
• Normal Operation

Popping Contraction and expansion of the inside walls due to changes in temperature.
• Normal Operation

Sizzling Water dripping on the defrost heater during a defrost cycle.

• Normal Operation

Vibrating If the side or back of the refrigerator is touching a cabinet or wall, some of the normal
vibrations may make an audible sound.
• To eliminate the noise, make sure that the sides and back cannot vibrate against any wall
or cabinet.
62 TROUBLESHOOTING

Problem Possible Cause & Solution

Dripping Water running into the drain pan during the defrost cycle.
• Normal Operation

Pulsating or high- Your refrigerator is designed to run more efficiently to keep your food items at the
pitched sound desired temperature. The high efficiency compressor may cause your new refrigerator
to run longer than your old one, but it is still more energy efficient than previous
models. While the refrigerator is running, it is normal to hear a pulsating or high-
pitched sound.
• Normal Operation

Wi-Fi
Problem Possible Cause & Solution
Trouble connecting The password for the Wi-Fi network was entered incorrectly.
appliance and
• Delete your home Wi-Fi network and begin the registration process again.
smartphone to Wi- Fi
network Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before registering the appliance.

The wireless network name (SSID) is set incorrectly.

• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)

The router frequency is not 2.4 GHz.

• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
The distance between the appliance and the router is too far.
• If the appliance is too far from the router, the signal may be weak and the connection may
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
 LIMITED WARRANTY 63

LIMITED WARRANTY
USA

ENGLISH
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION
INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING
DISPUTES” BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under
normal and proper use, during the warranty period set forth below, LG will, at its option, repair or
replace the Product. This limited warranty is valid only to the original retail purchaser of the
Product (“You”) and applies only when purchased lawfully and used within the United States
including U.S. Territories.

WARRANTY PERIOD

Sealed System
(Condenser, Dryer,
Refrigerator/Freezer Compressor
Connecting Tube and
Evaporator)

One (1) year from the Five (5) years from the Five (5) years from the Linear / Inverter
date of original retail date of original retail date of original retail Compressor Only : Parts
purchase purchase purchase Only for years 6-10 from
the date of original retail
Parts and Labor (internal/ Parts and Labor Parts and Labor purchase (Consumer will
functional parts only) be charged for labor)

• Replacement Products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured.
• Replaced Product or part(s) will be the property of LG.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.
• Warranty start date will be ninety (90) days from manufacture date absent valid proof of purchase.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF
REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
64 LIMITED WARRANTY

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct
unauthorized repairs.
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service.
• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted
drain lines, inadequate or interrupted water supply or inadequate supply of air.
• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or
contrary to the Product owner’s manual.
• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of nature, or any other causes beyond the control of LG.
• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is
used for other than the intended purpose, or any water leakage where the Product was not properly
installed.
• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure of the Product caused by transportation, storage, and/or handling, including
scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is
reported within one (1) week of delivery.
• Damage or missing items to any display, open box, or discounted Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Products used for other than normal and proper household use (e.g., commercial or industrial use,
offices, and recreational facilities or vehicles) or contrary to the Product owner’s manual.
• Costs associated with removal and reinstallation of the Product for repairs.
• Replacement of light bulbs, filters, or any consumable parts.
• The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed
in accordance with the Product owner’s manual.
• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or
maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or
maintenance includes installation or maintenance contrary to the Product owner’s manual.
• Damage or failure of the Product caused by the use of parts, components, accessories (e.g., water filters,
etc.), consumable cleaning products, any other products, or services that are not authorized by LG.
• Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered under
this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by You.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC

PROCEDURE FOR RESOLVING DISPUTES:

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND
NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH
WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
 LIMITED WARRANTY 65

Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or

ENGLISH
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
notice must provide your name, address, and telephone number; identify the product that is the subject of
the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to
resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims court, but that small claims court
action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the
procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,
USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a
conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will
govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on
the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,
except that issues relating to the scope and enforceability of the arbitration provision and to the
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this
provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any
disputes between us except to the extent that such law is preempted by or inconsistent with applicable
federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000
in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as
otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails
in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a
66 LIMITED WARRANTY

location within the federal judicial district in which you reside unless we both agree to another location or
we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either: (i) sending an e-mail to optout@lge.com, with the subject line: “Arbitration Opt Out” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial
Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
 LIMITED WARRANTY 67

Canada
TERMS AND CONDITIONS

ENGLISH
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”
BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will, at its
option, repair or replace the Product upon receipt of proof of the original retail purchase. This limited
warranty is valid only to the original retail purchaser of the Product and applies only to a Product
distributed, purchased and used within Canada, as determined at the sole discretion of LGECI.

WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will
begin sixty (60) days from the date of manufacture)

Sealed System (Condenser, Dryer, Connecting Linear / Inverter

Refrigerator
Tube and Evaporator) Compressor

One (1) year from the One (1) year from the Seven (7) years from the Ten (10) years from the
date of original retail date of original retail date of original retail date of original retail
purchase purchase purchase purchase

Parts and Labor (internal/ Parts and Labor Parts only (Consumer will Part only (Consumer will
functional parts only) be charged for labor) be charged for labor)

• Replacement products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured, all at the sole discretion of LGECI.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS
EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES
AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT
AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR
LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR
CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER
NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE
LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR
EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS
OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING
DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR
OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT
EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from
province to province depending on applicable provincial laws. Any term of this Limited Warranty that
negates or varies any implied condition or warranty under provincial law is severable where it conflicts
with such provincial law without affecting the remainder of this warranty’s terms.
68 LIMITED WARRANTY

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or
plumbing; or iii) correct unauthorized repairs or installations of the Product;
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service;
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air;
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the
instructions outlined in the Product’s owner’s manual;
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of God, or any other causes beyond the control of LGECI or the manufacturer;
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the
Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper
installation or maintenance includes installation or maintenance contrary to the Product’s owner’s
manual;.
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other
than the intended household purpose/use of the Product, or damage or failure resulting from any water
leakage due to improper installation of the Product;
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
• Damage or failure caused by use that is other than normal household use, including, without limitation,
commercial or industrial use, including use in commercial offices or recreational facilities, or as
otherwise outlined in the Product’s owner’s manual;
• Damage or failure caused by the use of any accessories, components or cleaning products, including,
without limitation, water filters, that are not approved/authorized by LGECI;
• Replacement of the water filter cartridge due to water pressure that is outside the specified operating
range or due to excessive sediment in the water supply;
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other
damage to the finish of the Product, unless such damage results from defects in materials or
workmanship and is reported to LGECI within one (1) week of delivery of the Products;
• Damage or missing items to any display, open box, refurbished or discounted Product;
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
• Products with original serial numbers that have been removed, altered or cannot be readily determined
at the discretion of LGECI;
• Increases in utility costs and additional utility expenses in any way associated with the Product;
• Any noises associated with normal operation of the Product;
• Replacement of light bulbs, filters, fuses or any other consumable parts;
• Replacement of any part that was not originally included with the Product;
• Costs associated with removal and/or reinstallation of the Product for repairs; and
• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts
covered under this Limited Warranty.
• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150
km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product
is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility
to bring the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the heading,
This Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu,
or visit our website at http://www.lg.com
 LIMITED WARRANTY 69

PROCEDURE FOR RESOLVING DISPUTES:

EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING
IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH
BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED

ENGLISH
AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING
OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal
Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG
agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must
provide your name, address, and telephone number; identify the product that is the subject of the claim;
and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the
dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding
arbitration in accordance with the procedure set out herein. You and LG both agree that, during the
arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG
will not be disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims
between you and LG only by binding arbitration on an individual basis, unless you opt out as provided
below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the
claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the
arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be
combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at
law, any dispute between you and LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or representative basis except to
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to
the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and
expedited basis before a single arbitrator chosen by the parties under the provincial or territorial
commercial arbitration law and rules of the province or territory of your residence. You must also send a
copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20
Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable
provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s
award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues
relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute
are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty
and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,
action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the
courts of the province or territory of your purchase for the resolution of the claim, action, dispute or
controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the applicable arbitration rules.
Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any
arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you
prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by
70 LIMITED WARRANTY

considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding
the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an
arbitrator can award them to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose
(as measured by the applicable laws), then the payment of all arbitration fees will be governed by the
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-
person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)
is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent
permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived
any provision or part of this Limited Warranty.
Opt Out.You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either (i) sending an e-mail to optout@lge.com, with the subject line: “Arbitration Opt Out;” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/ca_en/support/repair-service/schedule- repair and clicking on “Find My Model & Serial
Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this
Limited Warranty and any disputes between you and LG except to the extent that such law is preempted
by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted
for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the
exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the
claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty
and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited
Warranty shall control and govern the rights and obligations of the parties and shall take precedence over
the EULA.
Memo 71
72 Memo
Memo 73
74 Memo
Memo 75
LG Customer Information Center

For inquiries or comments,

visit www.lg.com or call:
1-800-243-0000 U.S.A.

1-888-542-2623 CANADA

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www.lg.com