i

IBM SPSS Data Collection Server 6.0.1 Installation Guide

Note: Before using this information and the product it supports, read the general information under Notices on p. 164. This edition applies to IBM SPSS Data Collection Server 6.0.1 and to all subsequent releases and modications until otherwise indicated in new editions. Adobe product screenshot(s) reprinted with permission from Adobe Systems Incorporated. Microsoft product screenshot(s) reprinted with permission from Microsoft Corporation. Licensed Materials - Property of IBM
Licensed Materials - Property of IBM Copyright IBM Corporation 2000, 2011 Licensed Materials - Property of IBM Copyright IBM Corporation 2000, 2011

U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Preface
Welcome to the IBM SPSS Data Collection Server 6.0.1 Installation Guide. This guide provides information on installing IBM SPSS Data Collection Server 6.0.1 products (x86 32-bit and x64 64-bit editions). For information about using the products, refer to the appropriate application user guide. Adobe Portable Document Format (.pdf) versions of the guides are available on the IBM SPSS Data Collection Server 6.0.1 DVD-ROM. Viewing and printing the documents requires Adobe Reader. If necessary, you can download it at no cost from www.adobe.com. Use the Adobe Reader online Help for answers to your questions regarding viewing and navigating the documents. Notice: IBM SPSS Data Collection offers many powerful functions and features for use in the business of our customers. IBM is not responsible for determining the requirements of laws applicable to any licensees business, including those relating to Data Collection Program, nor that IBMs provision of (or any licensees receipt of) the Program meets the requirements of such laws. All licensees shall comply with all laws applicable to use and access of the Program, whether such use or access is standalone or in conjunction with any third party product or service.

About IBM Business Analytics

IBM Business Analytics software delivers complete, consistent and accurate information that decision-makers trust to improve business performance. A comprehensive portfolio of business intelligence, predictive analytics, nancial performance and strategy management, and analytic applications provides clear, immediate and actionable insights into current performance and the ability to predict future outcomes. Combined with rich industry solutions, proven practices and professional services, organizations of every size can drive the highest productivity, condently automate decisions and deliver better results. As part of this portfolio, IBM SPSS Predictive Analytics software helps organizations predict future events and proactively act upon that insight to drive better business outcomes. Commercial, government and academic customers worldwide rely on IBM SPSS technology as a competitive advantage in attracting, retaining and growing customers, while reducing fraud and mitigating risk. By incorporating IBM SPSS software into their daily operations, organizations become predictive enterprises able to direct and automate decisions to meet business goals and achieve measurable competitive advantage. For further information or to reach a representative visit http://www.ibm.com/spss.

Technical support
Technical support is available to maintenance customers. Customers may contact Technical Support for assistance in using IBM Corp. products or for installation help for one of the supported hardware environments. To reach Technical Support, see the IBM Corp. web site at http://www.ibm.com/support. Be prepared to identify yourself, your organization, and your support agreement when requesting assistance.

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Contents
1 IBM SPSS Data Collection Server 6.0.1 Installation Instructions 1

IBM SPSS Data Collection Server 6.0.1 Installation Instructions and configuration notes . . . . . . . 1 Before you start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What you need to run the IBM SPSS Data Collection Server 6.0.1 applications. . . . . . . . . . . . 2

Installing required software

Installing Microsoft .NET Framework 3.5 SP1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing Microsoft Data Access Components 2.8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing Microsoft Internet Explorer 8 or above or Firefox 3.x or above . . . . . . . . . . . . . . . . . Installing Internet Information Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing Microsoft SQL Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing Microsoft Office Web Components (OWC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit or x64 64-bit) . . . . . .

8
9 10 10 11 13 14 15

Required software checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

IBM SPSS Data Collection Interviewer Server installation information

16

Installation checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 IBM SPSS Data Collection Interviewer Server system configurations . . . . . . . . . . . . . . . . . . . . . . 19 Installations using disk imaging or terminal services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Installations onto a domain controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Installing from a downloaded file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Supported virtualization environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Supported upgrade paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Dialer certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Pre-installation checklist for the IBM SPSS Data Collection Interviewer Server installation procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Checking that Microsoft Internet Explorer 8 or above or Firefox 3.x or above is installed . Checking that machines in a cluster can communicate with each other . . . . . . . . . . . . . . Checking that DCOM is enabled. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking that SQL Server is running correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking that IIS is running correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creating the installing and running users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creating the anonymous access user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ... ... ... ... ... ... ... 24 25 25 25 26 26 29

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Creating the IBM SPSS Data Collection user group . . . . . . . . . . . . . . . . . . . . . . . . . . Giving everyone full permissions on \InetPub\wwwroot . . . . . . . . . . . . . . . . . . . . . . . Preparing to run IBM SPSS Data Collection Interviewer Server through a firewall . . . Backing up your system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

... ... ... ... ...

... ... ... ... ...

30 31 31 33 33

Installation flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Single machine installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Cluster installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Creating the site preparation file and folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the IBM SPSS Data Collection Interviewer Server services on each machine named in the site preparation file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cluster installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Virtual directory, session engine, and Web service registration . . . . . . . . . . . . . . . . . . . . . . . Post-installation checklist for IBM SPSS Data Collection Interviewer Server installation. . . . . . . . Adding DCOM permissions for scriptwriters to LogBckO2 . . . . . . . . . Enabling charts in the Phone Reports activity. . . . . . . . . . . . . . . . . . . Enabling pop-ups and file downloads. . . . . . . . . . . . . . . . . . . . . . . . . Things you must do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Things you must do if they are not done automatically . . . . . . . . . . . . Optional tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Things you must do on local machines . . . . . . . . . . . . . . . . . . . . . . . . Installing IBM SPSS Data Collection Interviewer Server for off-line use . . ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... 56 63 55 69 71 73 73 74 75 83 85 95 98

Improving stability when running IBM SPSS Data Collection Interviewer Server Administration off-line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information 101
IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation overview . . . . . 101 Checklist for IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation scenarios . Installations onto a domain controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Silent installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creating the users and the user group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ports for running IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition through a firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

102 103 104 104 109

113

Installing IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition . . . . . . . . . . . . 114 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition post-installation tasks 119

Maintenance tasks

131
131 131 133 135 136 136 137 138

Maintenance checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Restarting all machines in a cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding a new interviewing server to an existing cluster. . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding session engines to an IBM SPSS Data Collection Interviewer Server . . . . . . . . . . . . Updating passwords for IBM SPSS Data Collection Interviewer Server components and services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deleting or truncating SQL log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the Web site port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing interviewing URLs and registration passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . Recycling application pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Updating the password for IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Running the variable edits migration tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

139 140

Modification, repair, and removal

143

Modifying, repairing, or removing your installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Modifying an installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Repairing an installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Removing IBM SPSS Data Collection Server applications . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Troubleshooting

146
146 146 146 147 147

Troubleshooting and FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 How do I change the options in a site preparation file? . . . . . . . . . . . . . . . . . . . . . . . . . . . . The folder in which I created the site preparation file is not visible from the machines named in the site preparation file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The installation program fails when I select a non-default web site installation location on a 64-bit system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The installation program fails with the message Error 1608: Unable to create InstallDriver instance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How do I create an installation log file? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Ive installed a new application version and get errors when I try to select things from the menus in IBM SPSS Data Collection Interviewer Server Administration . . . . . . . . . . . . . . . . I can log in to IBM SPSS Data Collection Interviewer Server Administration if I enter the URL as //localhost/... but not if I enter the servers name instead of localhost . . . . . . . . . . . . How do I simultaneously login to separate IBM SPSS Data Collection Interviewer Server Administration or IBM SPSS Data Collection Interviewer Server sessions as different users in Internet Explorer? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Machines in the cluster can ping one another successfully but cannot see FMRoot. . . . . . . Errors when attempting to ping machines in a cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I want to check that SQL Server is running on the Database server but I cannot see the server name in the list of servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The location of the Web Site folder containing SPSSMR has changed since IBM SPSS Data Collection Server applications were installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . My site uses Microsoft ISA. Are there any changes I need to make in order to run IBM SPSS Data Collection Interviewer Server Administration? . . . . . . . . . . . . . . . . . . . . . . . . . . Im installing onto Windows XP, and the installation fails when I click Next on the mrInterviewData IBM SPSS Data Collection Interviewer Server Administration Database Setup page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The installer says it cant find SQL server running on the machine specified. . . . . . . . . . . . . Checking that machines in a cluster can communicate with each other . . . . . . . . . . . . . . . . After upgrading to a IBM SPSS Data Collection Server 6.0.1 cluster, custom instances that were created for the purpose of load balancing are no longer present on the servers. . . . . . Installing the export components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enabling security access for Microsoft Excel, Word, and PowerPoint exports . . . . . . . . . . . Im having problems running IBM SPSS Data Collection applications remotely on Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Im having problems logging into IBM SPSS Data Collection Interviewer Server Administration or installing/running IBM SPSS Data Collection Survey Reporter Server Edition or IBM SPSS Data Collection Author Server Edition . . . . . . . . . . . . . . . . . . . . . . . . . Users who log in with Windows user names cannot activate projects . . . . . . . . . . . . . . . . . My site blocks access to URLs that reference .dll files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IBM SPSS Data Collection Server applications are not running properly in Internet Explorer 8.x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I receive the error message Failed to load MDM Document: The network location cannot be reached . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I receive a Maximum Length Exceeded error when populating numerous tables in IBM SPSS Data Collection Survey Tabulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The IBM SPSS Data Collection Interviewer Server Administration User Administration activity does not work in a FIPS 140-2 enabled, Windows Server 2008 environment . . . . . . . Im unable to activate a project in a Windows Server 2008 cluster . . . . . . . . . . . . . . . . . . . . I receive an error when attempting to activate a project that contains certain non-English characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ive successfully licensed IBM SPSS Data Collection Dialer but cannot work with CATI projects in the Phone Participants activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How do I view logs files from a previous IBM SPSS Data Collection Server installation? . . . After installing the IBM SPSS Data Collection Developer Library, topics are missing from the help system? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

147 148

148 148 148 149 149 151

151 152 152 153 153 154 155

156 156 156 158 158 158 158 159 159 159 159 160

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Ive uninstalled IBM SPSS Data Collection Interviewer Server but IBM SPSS Data Collection Interviewer Server Administration is still there . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Ive uninstalled IBM SPSS Data Collection Interviewer Server but cant reinstall it. . . . . . . . 160

Appendix A Notices Index 164 167

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Chapter

IBM SPSS Data Collection Server 6.0.1 Installation Instructions

IBM SPSS Data Collection Server 6.0.1 Installation Instructions and configuration notes
These instructions are for installing IBM SPSS Data Collection Server 6.0.1(x86 32-bit and x64 64-bit editions), which includes the following products: IBM SPSS Data Collection Interviewer Server Administration IBM SPSS Data Collection Interviewer Server, including the Accessories, Interview, and Web services and the IBM SPSS Data Collection Load Tool. Note: The mrDtsRun accessory is only available in x86 32-bit installations. x64 64-bit DTS packages can only run in x86 32-bit mode. IBM SPSS Data Collection Phone Interviews IBM SPSS Data Collection Remote Administration IBM SPSS Data Collection Survey Tabulation IBM SPSS Data Collection Author Server Edition and IBM SPSS Data Collection Survey Reporter Server Edition (x86 32-bit only) IBM SPSS Data Collection Survey Reporter Developer Kit

Before you start

Before you attempt to install IBM SPSS Data Collection Server 6.0.1, take the time to read and understand these notes. If you are upgrading from a previous version of Interviewer Server\mrInterview, Web Reports for Surveys\mrTables, or Reports for Surveys\Reporter, refer to Required software checklist, What you need to run the IBM SPSS Data Collection Server 6.0.1 applications, and Supported upgrade paths before you install the new version. This ensures that your system satises the requirements for version 6.0.1.
Notes

If you are currently using a version of Interviewer Server\mrInterview, Web Reports for Surveys\mrTables, or Reports for Surveys\Reporter prior to version 5.5, the IBM SPSS Data Collection Server 6.0.1 installation procedure will prompt you to uninstall the earlier versions

Licensed Materials - Property of IBM Copyright IBM Corporation 2000, 2011

2 Chapter 1

before installing IBM SPSS Data Collection Server 6.0.1. For more information, see the topic Supported upgrade paths in Chapter 3 on p. 21. You cannot upgrade the x86 32-bit editions of the IBM SPSS Data Collection Server applications to the x64 64-bit edition of the IBM SPSS Data Collection Server applications. If you are currently using 32-bit IBM SPSS Data Collection Server applications, you must uninstall these applications prior to installing the 64-bit IBM SPSS Data Collection Server applications.

What you need to run the IBM SPSS Data Collection Server 6.0.1 applications
The minimum hardware and software requirements for IBM SPSS Data Collection Server 6.0.1 applications are as follows:
IBM SPSS Data Collection Interviewer Server Web Service

Microsoft Windows Server 2003 R2 Business or Enterprise Edition (x86 32-bit or x64 64-bit edition) or Microsoft Windows Server 2008 (standard and R2) Business or Enterprise Edition (x86 32-bit or x64 64-bit edition). Note that Microsoft Windows Server 2003 R2 is only supported when upgrading from a previous IBM SPSS Data Collection version.. Pentium-class processor operating at 1GHz or faster. 2GHz recommended. 512MB RAM, more recommended. A hard disk with at least 100MB of available disk space. A 1024 x 768 or higher resolution graphics adaptor that supports at least 16-bit color. A DVD-ROM drive. Microsoft Internet Explorer 8 or above. Internet Information Server (IIS) 7.0 or above.
Interview Service

Microsoft Windows Server 2003 R2 Business or Enterprise Edition (x86 32-bit or x64 64-bit edition) or Microsoft Windows Server 2008 (standard and R2) Business or Enterprise Edition (x86 32-bit or x64 64-bit edition). Note that Microsoft Windows Server 2003 R2 is only supported when upgrading from a previous IBM SPSS Data Collection version.. Pentium-class processor operating at 1GHz or faster. 2GHz recommended. 512MB RAM, more recommended. A hard disk with at least 200MB of available disk space (space depends on the number of projects on the server). A 1024 x 768 or higher resolution graphics adaptor that supports at least 16-bit color. A DVD-ROM drive. Microsoft Internet Explorer 8 or above. Microsoft Data Access Components (MDAC) 2.8 or later (supplied). Microsoft .NET Framework 3.5 SP1.

3 IBM SPSS Data Collection Server 6.0.1 Installation Instructions

Internet Information Server (IIS) 7.0 or above. IBM SPSS Data Collection Developer Library (recommended) .
Accessories Service

As Interview Service. Microsoft Ofce Web Components (OWC) version 10 or later (for the charting feature of the Phone Reports activity only).
Database Service

Microsoft Windows Server 2003 R2 Business or Enterprise Edition (x86 32-bit or x64 64-bit edition) or Microsoft Windows Server 2008 (standard and R2) Business or Enterprise Edition (x86 32-bit or x64 64-bit edition). Note that Microsoft Windows Server 2003 R2 is only supported when upgrading from a previous IBM SPSS Data Collection version.. Microsoft SQL Server (on at least one machine).
Scriptwriter Service

Microsoft Windows XP Professional (x86 32-bit edition) with Service Pack 3, Microsoft Windows Vista Business or Enterprise Edition with Service Pack 2 (x86 32-bit or x64 64-bit edition), or Microsoft Windows 7 Business or Enterprise Edition with Service Pack 1 (x86 32-bit or x64 64-bit edition). Pentium-class processor running at 500MHz or faster. 256MB or more of random-access memory (RAM). A hard disk with at least 150MB of available disk space. A 1024 x 768 or higher resolution graphics adaptor that supports at least 16-bit color. A DVD-ROM drive. For XP Professional Microsoft Internet Explorer 8 or above. Microsoft Data Access Components (MDAC) 2.8 or later (supplied). For XP Professional, Microsoft .NET Framework 3.5 SP1. For Vista and 7 Microsoft Internet Explorer 8 or above. Microsoft .NET Framework 3.5 SP1.
Telephone Interviewing Supervisor Stations

Microsoft Windows XP Professional (x86 32-bit edition) with Service Pack 3, Microsoft Windows Vista Business or Enterprise Edition with Service Pack 2 (x86 32-bit or x64 64-bit edition), or Microsoft Windows 7 Business or Enterprise Edition with Service Pack 1 (x86 32-bit or x64 64-bit edition) Pentium-class processor running at 500MHz or faster. 256MB or more of random-access memory (RAM). A hard disk with at least 100MB of available disk space.

4 Chapter 1

A 1024 x 768 or higher resolution graphics adaptor that supports at least 16-bit color. A DVD-ROM drive. For XP Professional, Vista, and 7 Microsoft Internet Explorer 8 or above.
Telephone Interviewing Interviewer Stations

Either: Microsoft Windows XP Professional (x86 32-bit edition) with Service Pack 3, Microsoft Windows Vista Business or Enterprise Edition with Service Pack 2 (x86 32-bit or x64 64-bit edition), or Microsoft Windows 7 Business or Enterprise Edition with Service Pack 1 (x86 32-bit or x64 64-bit edition) Or: Wyse terminals running Linux V6 and Firefox 3.x or above. For Windows: Pentium-class processor operating at 1GHz or faster. 2GHz recommended; For Wyse: 486-type processor operating at 66MHz or faster; Intel Pentium III or later recommended. For Windows: 512MB RAM; For Wyse: 32MB of random-access memory (RAM); 128MB recommended. A hard disk with at least 200MB of available disk space. A 1024 x 768 or higher resolution graphics adaptor that supports at least 16-bit color. A DVD-ROM drive. For XP Professional, Vista, and 7 Microsoft Internet Explorer 8 or above. For Linux Firefox 3.x or above. Note: Modem dialing is not supported on Wyse Winterms: a PC running Microsoft Windows, as previously specied, is required.
IBM SPSS Data Collection Remote Administration

As Interview Service
IBM SPSS Data Collection Survey Tabulation Operating systems

Microsoft Windows Server 2003 R2 Business or Enterprise Edition (x86 32-bit or x64 64-bit edition) or Microsoft Windows Server 2008 (standard and R2) Business or Enterprise Edition (x86 32-bit or x64 64-bit edition). Note that Microsoft Windows Server 2003 R2 is only supported when upgrading from a previous IBM SPSS Data Collection version..

5 IBM SPSS Data Collection Server 6.0.1 Installation Instructions

Important: Installing IBM SPSS Data Collection Survey Tabulation on Microsoft Windows XP is not supported. Instructions relating to XP are provided solely to enable demonstration and evaluation copies of the software to be installed. Hardware

Pentium-class processor operating at 1GHz or faster. 2GHz recommended. 512MB RAM (2 GB recommended). A hard disk with at least 200MB of available disk space. DVD-ROM drive required for installation.
Software

Microsoft .NET Framework 3.5 SP1. Microsoft Data Access Components (MDAC) 2.8 or later (supplied). Microsoft Internet Explorer 8 or above. For more information, see the topic Installing Microsoft Internet Explorer 8 or above or Firefox 3.x or above in Chapter 2 on p. 10. Firefox 3.x or above Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit or x64 64-bit). Microsoft Internet Information Server (IIS) 7.0 or above, with ASP.NET option. Microsoft SQL Server (on at least one machine). For running the charting feature, Microsoft Ofce Web Components (OWC) version 10 or later must be installed. For more information about the required software, see the Required Software Checklist.
IBM SPSS Data Collection Survey Reporter Server Edition and IBM SPSS Data Collection Author Server Edition Operating systems

Server: Microsoft Windows Server 2003 R2 Business or Enterprise Edition (x86 32-bit or x64 64-bit edition) or Microsoft Windows Server 2008 (standard and R2) Business or Enterprise Edition (x86 32-bit or x64 64-bit edition). Note that Microsoft Windows Server 2003 R2 is only supported when upgrading from a previous IBM SPSS Data Collection version.. Client: Microsoft Windows XP Professional (x86 32-bit edition) with Service Pack 3, Microsoft Windows Vista Business or Enterprise Edition with Service Pack 2 (x86 32-bit or x64 64-bit edition), or Microsoft Windows 7 Business or Enterprise Edition with Service Pack 1 (x86 32-bit or x64 64-bit edition)
Hardware

Pentium-class processor operating at 1GHz or faster. 2GHz recommended. 512MB RAM, more recommended.

6 Chapter 1

A hard disk with at least 200MB of available disk space (space depends on the number of projects on the server). A graphics adapter with 1024 x 768 resolution or higher and a minimum 16-bit color quality setting. DVD-ROM drive required for installation.
Software

For Windows XP systems: Microsoft .NET Framework 3.5 SP1. Microsoft Internet Explorer 8 or above. For more information, see the topic Installing Microsoft Internet Explorer 8 or above or Firefox 3.x or above in Chapter 2 on p. 10. Firefox 3.x or above, with the Microsoft .NET Framework Assistant add-on, is supported in the web-deployed versions of IBM SPSS Data Collection Author and IBM SPSS Data Collection Survey Reporter. You must manually install the Microsoft .NET Framework Assistant Add-on. For more information, see the topic Installing Microsoft Internet Explorer 8 or above or Firefox 3.x or above in Chapter 2 on p. 10. Note: For best results, use Microsoft Internet Explorer 8 or above. Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit). Microsoft Ofce 2007 or 2010 (x86 32-bit or x64 64-bit) (required for exporting to Microsoft Word, Excel or PowerPoint, or to HTML). Note that the IBM SPSS Data Collection 32-bit applications will only function properly with the 32-bit version of Microsoft Ofce; the IBM SPSS Data Collection 64-bit applications will only function properly with the 64-bit version of Microsoft Ofce. For viewing charts, Microsoft Ofce Web Components (OWC) license (version 10 or later). Note that charts are not currently available when using the x64 64-bit IBM SPSS Data Collection applications. For Windows Vista or 7 systems: Microsoft .NET Framework 3.5 SP1 Microsoft Internet Explorer 8 or above. For more information, see the topic Installing Microsoft Internet Explorer 8 or above or Firefox 3.x or above in Chapter 2 on p. 10. Firefox 3.x or above, with the Microsoft .NET Framework Assistant add-on, is supported in the web-deployed versions of Author and Survey Reporter. You must manually install the Microsoft .NET Framework Assistant Add-on. For more information, see the topic Installing Microsoft Internet Explorer 8 or above or Firefox 3.x or above in Chapter 2 on p. 10. Microsoft Ofce 2007 or 2010 (x86 32-bit or x64 64-bit) (required for exporting to Microsoft Word, Excel or PowerPoint, or to HTML). Note that the IBM SPSS Data Collection 32-bit applications will only function properly with the 32-bit version of Microsoft Ofce; the IBM SPSS Data Collection 64-bit applications will only function properly with the 64-bit version of Microsoft Ofce. For viewing charts, Microsoft Ofce Web Components (OWC) license (version 10 or later).

7 IBM SPSS Data Collection Server 6.0.1 Installation Instructions

Additional IBM SPSS Data Collection Survey Reporter Server Edition and IBM SPSS Data Collection Author Server Edition considerations

The Internet Explorer security settings can adversely affect access to Survey Reporter Server Edition and Author Server Edition. It is recommended that you congure Internet Explorer for Medium security (Tools Internet Options Security tab Security level for this zone). A security setting of High will prevent all users from logging into IBM SPSS Data Collection Interviewer Server Administration, thus preventing access to Survey Reporter Server Edition and Author Server Edition. A security setting of Medium -high will allow users to login to Interviewer Server Administration, but will prevent most users from launching Survey Reporter Server Edition and Author Server Edition from their respective links. Users who only belong to the Windows Guests account are not able to install or run Survey Reporter Server Edition and Author Server Edition. Survey Reporter Server Edition and Author Server Edition are only available in x86 32-bit format.

Chapter

Installing required software

Required software checklist

Before you install any of the IBM SPSS Data Collection Server 6.0.1 applications you should verify that any required software is installed and running. If the IBM SPSS Data Collection Server 6.0.1 installation procedure is unable to nd an application, or that application is not running correctly, the installation procedure will fail. IBM SPSS Data Collection Server 6.0.1 applications requires the following software.
IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition

Microsoft .NET Framework 3.5 SP1 Microsoft Data Access Components (MDAC) 2.8 Microsoft Internet Explorer 8 or above or Firefox 3.x or above Microsoft Internet Information Services (IIS) 7.0 or above with the ASP.NET option Microsoft SQL Server 2005 or 2008 Microsoft Ofce Web Components (OWC) (required to display charts in IBM SPSS Data Collection Survey Tabulation) Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit or x64 64-bit)
IBM SPSS Data Collection Interviewer Server Available on the IBM SPSS Data Collection Interviewer Server installation CD

The following software is required and can be installed manually from the IBM SPSS Data Collection Server 6.0.1 installation CD.
Software Web Servers Interviewing Servers Yes Accessories Servers Yes Database Servers No Scriptwriters machines Yes

Yes Microsoft Data Access Components 2.8 IBM SPSS No Data Collection Developer Library

No

No

No

Optional

Purchase and install separately

Licensed Materials - Property of IBM Copyright IBM Corporation 2000, 2011 8

9 Installing required software

The following required software must be purchased and installed separately before Interviewer Server can be installed.
Software Microsoft Internet Information Services 7.0 or above with the ASP.NET option Microsoft SQL Server 2005 or 2008 (Interviewer Server Professional only) Web Servers Yes Interviewing Servers Yes Accessories Servers Yes Database Servers No Scriptwriters machines No

No

No

No

Yes

No

Download and install separately

The following required software must be downloaded (for free) and installed separately.
Software Microsoft .NET Framework 3.5 SP1 Microsoft Internet Explorer 8 or above or Firefox 3.x or above Microsoft Ofce Web Components 10.0 or above Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit or x64 64-bit) Web Servers Yes Yes Interviewing Servers Yes Yes Accessories Servers Yes Yes Database Servers No No Scriptwriters machines Yes Yes

No

No

Yes

No

No

No

No

Yes

No

Yes

Note: For best results, use Microsoft Internet Explorer 8 or above.

Installing Microsoft .NET Framework 3.5 SP1

Before you can run any of the IBM SPSS Data Collection Server applications, you need to install Microsoft .NET Framework 3.5 SP1 on your computer, and on machines that will run the Accessories, Interview, or Scriptwriter services. If you attempt to install any of the IBM SPSS

10 Chapter 2

Data Collection Server applications when Microsoft .NET Framework 3.5 SP1 is not installed, the installation program will display a message explaining that you need to install it in order for the applications to run. Note: Installing Microsoft .NET Framework 3.5 SP1 upgrades a number of Windows components.
Installing Microsoft .NET Framework 3.5 SP1
E Download and install Microsoft .NET Framework 3.5 SP1 from the Microsoft download site E Follow the instructions on the screen. E Restart your computer. This is recommended even if the installation program does not request it. E From Control Panel select Administrative Tools > Internet Information Services E In the left-hand frame, right-click Web Sites and choose Properties.

(http://www.microsoft.com/downloads/details.aspx?familyid=ab99342f-5d1a-413d-8319-81da479ab0d7&displaylan

This opens the Web Sites Properties dialog box.

E On the Documents tab click Add.

This opens the Add Default Document dialog box.

E Type Default.aspx and click OK. E Close IIS.

Installing Microsoft Data Access Components 2.8

You need to install Microsoft Data Access Components (MDAC) 2.8 on your computer before you can install any of the IBM SPSS Data Collection Server applications. If MDAC 2.8 (in any language) is not already installed, the IBM SPSS Data Collection Server installation program will install the English language version for you. If you you want to use a non-English version of MDAC, you must manually install the appropriate language version of MDAC 2.8. You can do this by selecting Install Microsoft Data Access Components (MDAC) 2.8 from the autoplay menu (MDAC can also be found in the MDAC folder on the installation DVD-ROM, or you can download it from http://www.microsoft.com/Windows/downloads/default.mspx)

Installing Microsoft Internet Explorer 8 or above or Firefox 3.x or above

Microsoft Internet Explorer 8 or above must be installed before you can install any of the IBM SPSS Data Collection Server 6.0.1 applications. If you do not have a suitable version of Internet Explorer installed, the IBM SPSS Data Collection Server 6.0.1 installation program will not run. Firefox 3.x or above, with the Microsoft .NET Framework Assistant add-on, is supported in the web-deployed versions of IBM SPSS Data Collection Author and IBM SPSS Data Collection Survey Reporter. You must manually install the Microsoft .NET Framework Assistant

11 Installing required software

Add-on. For more information, see the topic Installing Microsoft Internet Explorer 8 or above or Firefox 3.x or above on p. 10.
Installing Microsoft Internet Explorer 8 or above
E Go to http://www.microsoft.com/windows/ie/downloads/default.mspx

(http://www.microsoft.com/windows/ie/downloads/default.mspx) and from there navigate to the page that provides downloads in the language of your choice.
E Follow the provided instructions to download Internet Explorer.

Note: If you are using Microsoft Internet Explorer 8 or above, you may experience various issues when using the IBM SPSS Data Collection Server applications. You can avoid these issues by adding the appropriate IBM SPSS Data Collection Server application URLs to the Internet Explorer Compatibility View list. Refer to the Compatibility View topic on the Microsoft Internet Explorer 8: Features website (http://www.microsoft.com/windows/internet-explorer/features/easier.aspx) for more information.
Installing Firefox 3.x or above
E Go to http://www.mozilla.com (http://www.mozilla.com) and from there navigate to the page that

provides downloads in the language of your choice.

E Follow the provided instructions to download Firefox.

Installing the Microsoft .NET Framework Assistant add-on

If you want to run IBM SPSS Data Collection Survey Reporter Server Edition or IBM SPSS Data Collection Author Server Edition via the Firefox browser, you must install the Microsoft .NET Framework Assistant add-on before running the applications.
E Go to https://addons.mozilla.org/en-US/refox/addon/microsoft-net-framework-assist/

(https://addons.mozilla.org/en-US/refox/addon/microsoft-net-framework-assist/).
E Select Continue to Download, Accept and Install, then click Install Now. E Restart your Firefox browser after the installation is complete.

Installing Internet Information Services

With some operating systems, Internet Information Services (IIS) is installed as part of the operating system. This is not the case with Windows 2003/2008 Server, where you must manually install IIS 7 or above before installing any of the IBM SPSS Data Collection Server 6.0.1 applications. Important: IIS must be properly congured in order to ensure sensitive information is not exposed in response headers. For more information, see the topic Conguring Internet Information Services to avoid the detection of hidden directories on p. 13.

12 Chapter 2

Refer to the Microsoft support article Internet Information Server returns IP address in HTTP header (Content-Location) (http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q218180) for more information. You must install the ASP.NET and ISAPI extensions in addition to the default installation features.
IBM SPSS Data Collection Interviewer Server

In IBM SPSS Data Collection Interviewer Server, IIS is used by the Accessories, Interviewing, and Web services. If any of these machines is running Windows Server 2003 or 2008 you must install IIS before installing Interviewer Server.
Installing IIS on machines running Windows 2003 Server
E Install IIS, including the ASP.NET option on Windows 2003 Server, using the installation

instructions provided with the software.

Installing IIS on machines running Windows 2008 Server
E Install IIS, including the ASP.NET option on Windows 2008 Server, using the installation

instructions provided with the software.

Installing ASP.NET manually

Use the following steps if you need to install ASP.NET manually on a 64-bit system.
E Open a command prompt and navigate to

C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50.727.
E Type aspnet_regiis.exe /i and press Enter.

Note: ASP.NET v3.5 is for 64-bit systems only, and ASP.NET v3.5 (32-bit) is for 32-bit systems.
Notes on WebDAV

Web-based Distributed Authoring and Versioning (WebDAV) is a collection of extensions that allow users to edit and manage les on remote servers. If you do not need WebDAV enabled on your server, ensure that you either disable it, or disallow unneeded HTTP methods (verbs) (due to potential security issues). WebDAV can be disabled via the Internet Information Services (IIS) Manager. By default, the WebDAV service is disabled on the version of IIS deployed with IBM SPSS Data Collection products. If WebDAV is required on your server, use a tool UrlScan security tool to disallow the unneeded HTTP methods (verbs). Refer the Microsoft TechNet article UrlScan Security Tool (http://technet.microsoft.com/en-us/security/cc242650.aspx) for more information.

13 Installing required software

Configuring Internet Information Services to avoid the detection of hidden directories

Web-based applications will sometimes inadvertently expose a sites directory structure. Although the exposed directories do not list their contents, the exposed directory information is detrimental to the sites overall security. By knowing a directories name, a potential hacker can guess its content and possible le names that reside within. Sensitive content can pose a severe security threat when directory names are exposed. To avoid this potential security risk, you can issue 404 - Not Found response status codes instead of 403 - Forbidden response status codes. This change will obfuscate the presence of directories on the site, and will prevent the site structure from being exposed. You must be a member of the Administrators group on the local computer to perform the following procedure, or you must be delegated the appropriate authority. As a security best practice, logon to your computer using an account that is not in the Administrators group, and then use the Windows Run as command to run the Internet Information Services Manager as an administrator.
E Open a Windows Command Prompt and enter the following: runas /user:<administrative_accountname> "mmc %systemroot%\system32\inetsrv\iis.msc"

Where <administrative_accountname> is the account name for someone with administrative authority to the workstation.
E In Internet Information Services Manager, expand the local computer, expand Web Sites, right-click Default Web Site, and then select Properties. E Click the Custom Errors tab. E In the Error Messages for HTTP Errors list, select the HTTP error 403;14, and click Edit Properties. E Select URL from the Message Type list box. E Enter the following in the URL eld:/spssmr/shared/404-custom.asp. E Click OK, and then click OK again. E Exit the Internet Information Services Manager. E Launch the Windows Registry Editor (type regedit in a Windows Command Prompt). E Navigate to the following location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3SVC\Parameters

Create a new DWORD value named IgnoreAppPoolForCustomErrors and give it a value of 1.

E Open a Windows Command Prompt and enter iisreset.

Installing Microsoft SQL Server

You must have SQL Server installed on at least one machine.
E To install SQL Server, follow the instructions that come with the application.

14 Chapter 2 E If you have installed SQL 2005 Developer Edition, enable remote connections as follows:

From the Start menu choose

Programs > Microsoft SQL Server 2005 > Conguration Tools > SQL Server Surface Area Conguration

This opens the SQL Server 2005 Surface Area Conguration dialog box. Click Surface Area Conguration for Services and Connections In the left-hand frame of the next screen, select the View by Instance tab. Expand the node for the SQL instance that you are using and click Remote Connections. In the right-hand frame, select Local and remote connections and then Using both TCP/IP and Named Pipes. Click OK to save your changes and then close the program. Stop and restart SQL Server to implement the change.

Installing SQL Server on machines running the database service

You must have SQL Server, including the latest service packs, installed on all machines that will run the Database Service. If you are going to have more than one machine running the Database Service they must operate in ActivePassive mode rather than ActiveActive mode. Refer to your SQL documentation for further information about operation modes. Note: SQL Server 2005 comes in a number of different editions. Since it is only the feature set that differs across editions, you should be able to use IBM SPSS Data Collection Interviewer Server with any edition, but note that there are limitations on the maximum number of CPUs supported and on memory. For more information, see the topic Installing Microsoft SQL Server on p. 13.

Installing Microsoft Office Web Components (OWC)

If you will be using the charting feature, Microsoft Ofce Web Components (OWC) version 10 or later must be installed on your server. To view charts in IBM SPSS Data Collection Survey Tabulation or IBM SPSS Data Collection Survey Reporter, you must also have a license for Microsoft OWC on each client machine. Before enabling this feature for any user, you must verify that the user is appropriately licensed for Microsoft OWC. Check your Microsoft OWC license agreement or EULA.
On machines running the accessories service

Microsoft Ofce Web Components (OWC) version 10 or later is required for the charting feature of the Phone Reports activity. Note: The charting facility is normally disabled in Phone Reports. Before enabling it for a user, you must verify that the user is appropriately licensed for MS OWC. Check your MS OWC license agreement or EULA.

15 Installing required software

Microsoft OWC can be downloaded directly from Microsoft. It is important to install version 10 or higher. You can install Microsoft OWC from the Microsoft Download Center. Microsoft OWC is not supplied with Microsoft Ofce 2007 or above. For information on the options available for installing Microsoft OWC version 11 for use with Microsoft Ofce 2007, see http://technet2.microsoft.com/Ofce/en-us/library/0dee24b3-09af-485b-b5ed-d4b879dcc8f61033.mspx?mfr=true.

Installing Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit or x64 64-bit)

You must have Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit or x64 64-bit) installed on all machines running IBM SPSS Data Collection Survey Reporter Server Edition or IBM SPSS Data Collection Author Server Edition. You can download the Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit or x64 64-bit) directly from the Microsoft download Web site (http://www.microsoft.com/downloads/details.aspx?familyid=9b2da534-3e03-4391-8a4d-074b9f2bc1bf&displaylang

Chapter

IBM SPSS Data Collection Interviewer Server installation information

The IBM SPSS Data Collection Server installation procedure installs IBM SPSS Data Collection Interviewer Server, optionally with IBM SPSS Data Collection Web Interviews, onto a single machine or onto a cluster of machines. The installation procedure for single machines and clusters is completely congurable at all stages. Work systematically through the topics in the following sections to install Interviewer Server. Depending on how your system is set up, you may nd that some topics are not relevant to you and can be skipped. Pre-installation checklist for the IBM SPSS Data Collection Interviewer Server installation procedure Installation procedures Post-installation checklist for IBM SPSS Data Collection Interviewer Server installation
Installation checklist

Click here to display an installation checklist showing all the pre-installation, installation, and post-installation tasks that you may need to carry out. This topic is a simple task list designed for printing, and does not provide links to the topics in this document.
Upgrade notes

IBM SPSS Data Collection Interviewer Server 6.0.1 is not compatible with earlier versions of Interviewer Server\mrInterview, so it is essential that you upgrade all machines that are running any of the Interviewer Server services, including all machines running the Scriptwriter Service. If you have machines running Professional\mrStudio with the Interview Scripting option you should also upgrade those machines to use IBM SPSS Data Collection Base Professional 6.0.1 to ensure that your interview scripts are compatible with the version of Interviewer Server you are running. If you want to use projects from a prior release, you must either enter the project path that was dened for the prior release during installation (default is C:\Program Files\SPSS Dimensions\mrInterview\Projects), or manually copy the existing project les to the new installation location.

Installation checklist
Install Required Software

Microsoft Data Access Components 2.8 (only on machines running the Interview, Accessories and/or Scriptwriter Services).
Licensed Materials - Property of IBM Copyright IBM Corporation 2000, 2011 16

17 IBM SPSS Data Collection Interviewer Server installation information

Microsoft Internet Explorer 8 or above or Firefox 3.x or above (on all machines except those running the Database Service only). Internet Information Services with the ASP.NET option (only on machines running the Web, Interview, and/or Accessories Services). SQL Server (only on machines running the Database Service). Microsoft Ofce Web Components (only on machines running the Accessories Service). Microsoft .NET Framework 3.5 SP1 (only on machines running IBM SPSS Data Collection Survey Reporter Server Edition or IBM SPSS Data Collection Author Server Edition). Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit or x64 64-bit) (only on machines running Survey Reporter Server Edition or Author Server Edition).
Pre-Installation Tasks

Microsoft Internet Explorer 8 or above or Firefox 3.x or above (except those machines running the Database Service only). Each machine in a cluster can communicate with all other machines in the cluster. DCOM is enabled on all machines. SQL Server is running correctly on all machines that will host the Database Service. IIS is running correctly on all machines that will host the Web, Interview, and/or Accessories Services. Create the Installing User on all machines (remember that this user requires Log on as a service and Log on as a batch job security settings). Create the Running User on all machines. Optional. Create the Anonymous Access User on all machines. Create the Data Collection User Group on all machines. If any machines are behind a rewall, open ports on the rewall. Make a back-up or image of all machines on which you will be installing IBM SPSS Data Collection Interviewer Server software.
Installation

Log in as the Installing User and install Interviewer Server. For cluster installations, install Interviewer Server on all machines named in the site preparation le. Install the Scriptwriter Service on any scriptwriter machines that do not have browser access to IBM SPSS Data Collection Interviewer Server Administration.
Post-Installation

On all machines running the Web Service, if the image cache is installed on a machine with only the Web Service installed and that machine is outside the rewall, congure the image cache as remote. Set up users and roles in Interviewer Server Administration and assign roles to Interviewer Server Administration applications. On all machines running the Accessories Service, if a machine is running Windows XP Service Pack 3, add the ASPNET account to the Launch permissions on LogBck02. If you have installed onto a machine on which IBM SPSS Data Collection Base Professional is installed, add Base Professional users to the IBM SPSS Data Collection group on that machine so that they have access to the log le folder.

18 Chapter 3

On all machines running the Web Service, if that machine has multiple IP addresses and web sites congured for each IP address, replace the Web Service machine names with IP addresses in DPM and reregister the Interview Service machines. If machines running the Web Service will be accessed through the internet, replace the machine names in the DimensionsInterviewURL and FileManagerWebserviceURL properties with fully qualied machine names. On all machines running the Interviewing Service, if your site uses SSL, cancel the requirement for mrIEngWS to use a secure channel. On all machines running the Interviewing Service, start mrUserAdminServer and mrDPMServer3 if they are not already running. Check that access control permissions have been set correctly for FMRoot and all its subfolders. If using an IBM SPSS Data Collection Dialer, license the Dialer via the License Authorization Wizard. Run the License Authorization Wizard from Start > All Programs > IBM SPSS Data Collection 6.0.1 > License Authorization Wizard. Note: When licensing Dialer in a Windows Server 2003 R2 or 2008 (x64 64-bit edition) environment, you must locally login to the server before attempting to license Dialer. If you attempt to login to a domain and then license Dialer, you will not be able to work with CATI projects in the Phone Participants activity. Modify the TCP/IP registry settings on all machines running the Interview and Web Services.
Post-Installation on Local Machines

Enable pop-ups and le downloads in your Web browser. Set up automatic NT login for Interviewer Server Administration users who use the Firefox browser. For users who will run Interviewer Server Administration using the Firefox browser on the WYSE 5150SE, increase the default font size in Firefox. Install the Microsoft .NET Framework Assistant for user who use the Firefox browser to run Survey Reporter Server Edition or Author Server Edition.
Optional Post-Installation

If you are upgrading from an earlier version of Interviewer Server\mrInterview, delete the Signal call outcome code from DPM. On machines running the Database Service, add indexes to any existing sample tables to improve performance If your site uses telephone interviewing (CATI), increase the size of the appRequestQueueLimit setting for the .NET Framework on all machines running the Web Service. If your site uses telephone interviewing, change the conguration settings for the interviewing engine and the .NET Framework on all machines running the Interview Service to avoid requests being queued due to blocked thread pools. Install the IBM SPSS Data Collection Load Tool on a machine of your choice, preferably one outside the Interviewer Server cluster. Congure the Interviewer Server Administration Email activity if not already done during installation. On machines running the Interviewing or Accessories Services, increase the number and/or size of the log les. If necessary, create a hosts le linking machine names to IP addresses (may be needed for some rewalls). Set up your Web site to use SSL. On machines running the Accessories Service, set up Interviewer Server Administration load balancing to specify the machines on which Interviewer Server and its applications will run.

19 IBM SPSS Data Collection Interviewer Server installation information

Congure Interviewer Server Administration load balancing to use an SSL accelerator. On all machines running the Interviewing Service, change the Interview Engine load balancing algorithm used to distribute interviews to those machines. If you are using SQL Server 2005 and a named instance, edit SampleMgtGUI.Cong.xml to control the servers available to the Participants and Activate activities. If you are upgrading from a previous version of IBM SPSS Data Collection Server, and you want to query your old log les (from the Manage Logs activity for example), copy the old logs from the previous versions log directory to the new IBM SPSS Data Collection Server 6.0.1 log location (by default, [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server Administration\Logs). If using one of the supported third party dialers (PRO-T-S or Sytel), refer to Dialer certication for information regarding dialer certication status. Install the IBM SPSS Data Collection Developer Library on the appropriate machines.

IBM SPSS Data Collection Interviewer Server system configurations

IBM SPSS Data Collection Interviewer Server has the following services:
Web Service. Interacts with respondents through their browsers. Interview Service. Runs the majority of the interviewing and Project Management software,

including the IBM SPSS Data Collection Data Model. If you install this service on a number of machines in a cluster, the installation procedure makes the rst machine hosting the service the Primary Interviewer Server and the second machine the Secondary Interviewer Server.
Accessories Service. Hosts Internet Information Server (IIS) and stores IBM SPSS Data

Collection Interviewer Server Administration and all Interviewer Server Administration and Interviewer Server activities.
Database Service. Runs SQL Server and stores the response data. May also store the sample

and quota databases. The Interviewer Server installation procedure does not install anything on machines running just this service.
Scriptwriter Service. Installed on a client machine. Includes the Data Model and Activate

components. The Scriptwriter Service is typically used by scriptwriters who do not have access to Interviewer Server Administration via their browsers. Depending on the size of your installation, you may install several services all on one machine, or install each service on a different machine, or install the same service on a number of machines. Note: If you install onto more than one machine (known as a cluster installation) you must install onto machines running the Accessories Service rst. Follow this with machines running the Interview and Web Services in that order. Finally, install the Scriptwriter Service where necessary. Very small sites may use a single machine for all functions, and you will install the Scriptwriter Service, Web Service, Interview Service, Accessories Service, and Microsoft SQL Server all on that machine. Larger sites may wish to use this type of set-up for testing purposes, while setting up their main system using several machines. If this is the type of installation that you require, you may prefer to use the Standard installation procedure.

20 Chapter 3

Larger sites may have a database machine running SQL Server, and a Web and interview machine running IIS, the Web Service, Interview Service, and Accessories Service. Very large sites will probably have separate machines for each service except the Accessories Service. This will be installed on the machine running the Interview Service. Generally, scriptwriters access the activities they require by connecting to Interviewer Server Administration via their browsers. If your site has scriptwriters who work off-line and do not always have access to Interviewer Server Administration, you can install the Scriptwriter Service on those machines, and the scriptwriters will be able to create, compile, and activate questionnaires using desktop activities. Interviewer Server is exible with regard to how the various machines are set up. It allows all machines to be in the same domain or workgroup, or you can have the database server in one domain with the machines running the other services in another domain. Note: If you use more than one domain, the domains must trust one another. It is important that you consider carefully how your site will be congured before starting to install Interviewer Server, so that you install the correct services on each machine.

Installations using disk imaging or terminal services

With the exception of the Operating System and Microsoft subcomponents, disk imaging installation techniques (such as those accomplished with Symantecs Ghost or PowerQuests Drive Image) cannot be used for IBM SPSS Data Collection Interviewer Server servers. Interviewer Server has distinct conguration information on a per server basis, so imaging a server after installing Interviewer Server is not a viable option for multiple-server installations. Interviewer Server cannot be installed using terminal services such as Citrix remote administration because, unless XP terminal services are used, the user that is logged on does not have rights to launch services as the interactive user. Interviewer Server can, however, be installed remotely using a program such as Remote Desktop.

Installations onto a domain controller

Installing IBM SPSS Data Collection Interviewer Server onto a domain controller is not recommended. There are known issues with .NET running on domain controllers and there may be an additional security risk if IIS runs on a domain controller that is accessible from the internet. If there is no choice but to install onto a domain controller, you must take the following steps.
E If you are installing onto a domain controller, and the scriptwriters who will be using the client

installation are located in another domain, refer to Installation procedures for further information.

Installing from a downloaded file

You must run the installer as administrator:
E Using Windows Explorer, browse to folder where you downloaded the le.

21 IBM SPSS Data Collection Interviewer Server installation information E Right-click the downloaded le and choose Run as Administrator. E Follow the instructions that appear on the screen. See Post-installation checklist for IBM SPSS

Data Collection Interviewer Server installation for any special instructions.

Supported virtualization environments

Following is a list of supported virtualization environments.
Product Microsoft Windows Terminal Services Citrix XenApp Citrix Presentation Server VMWare vSphere VMWare ESX Server Version Windows 2008 R2 Server Windows 2008 Server 6 4.5 4.1 3.5

Supported upgrade paths

You can install IBM SPSS Data Collection 6.0.1 applications on machines where the following Dimensions/Data Collection applications are installed, effectively upgrading your current installation: SPSS Dimensions 5.5 PASW Data Collection and Survey Visualization 5.6 IBM SPSS Data Collection 6 If you are using a version of Dimensions prior to release 5.5, you must rst uninstall the older version before installing Data Collection 6.0.1 applications. The 6.0.1 installer does not support upgrading from Dimensions applications prior to version 5.5.

Notes

You cannot upgrade 32-bit applications to 64-bit applications. If you want to install Data Collection 6.0.1 64-bit edition applications, you must rst uninstall any 32-bit Data Collection applications you currently have installed. When upgrading 32-bit applications on a 64-bit system, you must launch the installation setup executable (setup.exe) from the installation medias win32 directory (for example, DVD-ROM\autoplay\win32\setup.exe). You cannot perform a full installation of Data Collection 6.0.1 applications on a machine running Windows Server 2003 R2 (x86 32-bit or x64 64-bit). You can only perform an upgrade installation. Data Collection 6 must already be installed on the Windows Server 2003 R2 (x86 32-bit or x64 64-bit) system prior to installing 6.0.1.

22 Chapter 3

Dialer certification
Marketing Systems Group Pro-T-S dialer
Table 3-1 Marketing Systems Group Pro-T-S dialer certification

Feature Power Dialing Group Dialing Dialer Administration PhoneInterviewing Login Call Outcomes Dialer Settings Interviewer Qualication Review Audio Answering Machine Detection VoIP Phone Reports Remote Mode Fail-Over Load Test Benchmark

Status Passed Passed Passed Passed Passed Passed Passed Passed Passed Passed Passed Passed Passed Passed N/A

Comments

50 concurrent interviews

The Marketing Systems Group Pro-T-S dialer group dialing load test, with 50 concurrent interviews, details are provided below:
Server version:IBM SPSS Data Collection Server 6 Patch 1 Marketing Systems Group Pro-T-S installation kit: Beta version 3 Concurrent interviews: 50 Loading mode: 1 interview per 5 seconds Duration: 120 minutes Project: Multimode Dialing mode: Marketing Systems Group Pro-T-S group dialing Dialer status: Marketing Systems Group Pro-T-S demo dialer (50 local extensions and 10

remote extensions)
Table 3-2 Timing results

Timing Time to login to IBM SPSS Data Collection Interviewer Server Administration Time to start Phone Participants Wait time Time to start interview

Max 1.065672 2.019375 22.7458 6.714832

Average 0.8497719 1.716981 3.140847 0.2868351

23 IBM SPSS Data Collection Interviewer Server installation information

Sytel dialer
Table 3-3 Sytel dialer certification

Feature Power Dialing Group Dialing Dialer Administration PhoneInterviewing Login Call Outcomes Dialer Settings Interviewer Qualication Review Audio Answering Machine Detection VoIP Phone Reports Remote Mode Fail-Over Load Test Benchmark

Status Passed Passed Passed Passed Passed Passed Passed Passed Passed Passed Passed Passed Passed Passed N/A

Comments

50 concurrent interviews

The Sytel dialer group dialing load test, with 50 concurrent interviews, details are provided below:
Hardware environment: Single machine - Intel Core 1.86Ghz, 4GB RAM Software environment: Microsoft Windows Server 2003, Microsoft SQL Server 2005 Server version:IBM SPSS Data Collection Server 6 Patch 1 Sytel dialer version: 1.0.9 Concurrent interviews: 50 Loading mode: 1 interview per 2 seconds Duration: 120 minutes Project: Multimode Dialing mode: Sytel group dialing
Table 3-4 Timing results

Timing Time to login to Interviewer Server Administration Time to start Phone Participants Wait time Time to start interview

Min 0.82 1.46 0.23 0.22

Max 1.45 2.22 4.15 2.05

Average 0.97 1.73 0.40 0.26

Std Dev 0.98 1.74 0.43 0.27

24 Chapter 3

Pre-installation checklist for the IBM SPSS Data Collection Interviewer Server installation procedure
Before you install IBM SPSS Data Collection Interviewer Server you should check that any software required by Interviewer Server is installed and running. If the Interviewer Server installation procedure is unable to nd an application, or that application is not running correctly, the Interviewer Server installation procedure will fail. Check that Internet Explorer 8.0 or above or Firefox 3.x or above is installed on all machines. Check that each machine in a cluster can communicate with all other machines in the cluster. Check that DCOM is enabled on all machines. Check that SQL Server is running correctly on all machines that will host the Database Service. Check that IIS is running correctly on all machines that will host the Web, Interview, and/or the Accessories Service. Create a user for installing Interviewer Server. This user will be referred to as the Installing User in the rest of this document. Optionally, create a user for running the Interviewer Server services. This user will be referred to as the Running User in the rest of this document. You can use the Installing User as the Running User if you wish. Create a user that can be used for anonymous IIS access to Interviewer Server applications. This user will be referred to as the Anonymous Access User in the rest of this document. Create a group for Interviewer Server users. This group will be referred to as the IBM SPSS Data Collection Group in the rest of this document. Check that Everyone has full permissions to the \InetPub\wwwroot folder. If any machines that will be running Interviewer Server services are behind a rewall, you may need to open ports on the rewall so that Interviewer Server can function correctly. Note: When implementing a cluster in a Windows Server 2008 environment, you must ensure that TCP port 65100 is open via the Windows rewall. Refer to you Windows Server 2008 documentation for information on opening ports. Make an image or back-up of all machines on which Interviewer Server software will be installed before you run the installation program.

Checking that Microsoft Internet Explorer 8 or above or Firefox 3.x or above is installed
IBM SPSS Data Collection Interviewer Server cannot be installed unless the machine(s) on which it is being installed are running Microsoft Internet Explorer 8 or above or Firefox 3.x or above. To check which version of Internet Explorer or Firefox is installed, simply start the application. The splash screen reports the version number.

25 IBM SPSS Data Collection Interviewer Server installation information

Checking that machines in a cluster can communicate with each other

Each machine in a cluster must be able to communicate with all the other machines in the same cluster. The easiest way to verify this is to use ping. This program sends a short stream of data from one machine to another and waits for the receiving machine to return the data.
E On each machine in turn, open a DOS window and type ping machine_name where machine_name

is the name of one of the machines in the cluster. If the machines can communicate, you will see several lines starting Reply from appear on your screen as the pinged machine returns the signal. If the machines cannot communicate you will see the message Request timed out.
E Repeat this step for each other machine in the cluster.

Checking that DCOM is enabled

Carry out the following steps to check that DCOM is enabled.
E From the Windows Start menu, choose Run. E Type dcomcnfg in the text box and click OK.

This opens the Component Services window.

E In the left-hand frame, expand Component Services and then Computers. E Right-click My Computer and choose Properties.

This opens the My Computer Properties dialog box.

E On the Default Properties tab, check that Enable Distributed COM on this computer is selected. E Click OK.

Checking that SQL Server is running correctly

The machines running the Interview Service need to be able to connect to the Database server. You can test that these connections work by creating a test DSN on each of the Interviewing machines in turn.

26 Chapter 3 E Open Control Panel and choose: Administrative Tools > Data Sources (ODBC)

This opens the ODBC Data Source Administrator dialog box.

E On the System DSN tab, click Add.

This opens the Create New Data Source dialog box.

E Choose SQL Server and then click Finish.

This opens the Create a New Data Source to SQL Server dialog box.
E In Name, type a name for the test DSN. E In Server, select the name of the IBM SPSS Data Collection Interviewer Server database server. E Click Next. E On the next two screens, just click Next. E On the following screen, click Finish.

This opens the ODBC Microsoft Server Setup dialog box.

E Click Test Data Source.

The system checks that it can access the database using the DSN you have just created, and displays the results of the test. Normally the test will be successful, so click OK. If the test is not successful, you should make a note of any messages the system has displayed and then try to resolve the problem before trying to create a test DSN again.
E Return to the ODBC Data Source Administrator dialog box. Select the test DSN you have just

created and click Remove. Conrm your request when prompted to do so.

Checking that IIS is running correctly

Note: This is required on all machines that will host the Web, Interview, and/or the Accessories Service. IIS is not required on machines running just the Interview Service.
E In Internet Explorer, type http://machine_name, where machine_name is the name of your local

machine. As long as your browser does not issue the message Cannot nd server or DNS Error then IIS is running.

Creating the installing and running users

IBM SPSS Data Collection Interviewer Server must be installed by a user with local administrative rights. This user must have SQL DB Creator permission on the Database server while the installation is running, in order to create or update the main Interviewer Server databases. Once the installation is nished you may remove this right.

27 IBM SPSS Data Collection Interviewer Server installation information

The Interviewer Server servers and services must be run by a user with the same rights as the Installing User, but this user must also have the Log on as a service and Log on as a batch job options set. This user does not require SQL DB Creator rights. Although you can use the same user account for both the Installing and the Running User, we recommend creating a new user account on each server that is used specically for running Interviewer Server. This maintains any existing security that you have in place and ensures that there will be no problems if the local administrator password is changed. If you are installing on machines within a workgroup, you must create the Installing and Running Users on all machines in the workgroup that will run Interviewer Server services. The user and group names should match exactly across all machines as some operating systems can be case sensitive. If you are installing Interviewer Server on machines within a domain, you should create the accounts for the Installing and Running Users as domain accounts and then give those accounts the appropriate local access on each of the servers on which Interviewer Server will be installed. Note: If you are using machines in different domains, the Installing and Running Users must be visible and trusted in all those domains. Both Users must also have permission to create databases on the machine hosting the Database Service.
Creating the installing and running users and set the log on options (single machine installations)
E Open Control Panel and choose: Administrative Tools > Computer Management

This opens the Computer Management window.

E Expand Local Users and Groups, right-click Users and choose New User.

This opens the New User dialog box.

E Enter the details for the Installing User and click Create and then Close.

Note: Do not give the user a password that contains single or double quotation marks or a backslash as this will cause the application installation to fail.
E In the Tree frame, click Groups. E In the right-hand frame, right-click Administrators and choose Add to Group.

This opens the Administrator Properties dialog box.

E Click Add.

This opens the Users or Groups dialog box.

E In the list of names, choose the user name you have just created and click Add. E Click OK to close the Users or Groups dialog box. E Close the Computer Management window. E Open Control Panel and choose: Administrative Tools > Local Security Policy

28 Chapter 3

This opens the Local Security Settings window.

E In the Tree frame, expand Local Policies and click User Rights Assignment. E In the right-hand frame, double-click Log on as a service. This allows the user to run services.

This opens the Log on as a service Properties dialog box.

E Click Add. E In the list of names, choose the user name you created earlier and then click Add. E Click OK to close the Select Users or Groups dialog box. E Click OK again to return to the Local Security Settings window. E In the right-hand frame, double-click Log on as a batch job. This allows the user to run a service

that itself starts another application or service. This opens the Log on as a batch job Properties dialog box.
E Click Add. E In the list of names, choose the user name you created earlier and then click Add. E Click OK to close the Select Users or Groups dialog box. E Click OK again to return to the Local Security Settings window. E Close the Local Security Settings window. E Open your SQL administration program and grant the Installing UserSYSADMIN authority. For

example, if you have SQL Enterprise Manager, or SQL Server Management Studio, the steps will be as follows: From the Windows Start menu choose:
Programs > Microsoft SQL Server > Enterprise Manager or SQL Server Management Studio

Expand the tree in the left-hand frame until the contents of the Security node are visible for the Interviewer Server Database server, and select Server Roles. In the right-hand frame, double-click System Administrators or sysadmin. This opens the Server Role Properties dialog box. Click Add. In the list of names, choose the user name you created earlier and then click OK. Click OK to close the Server Role Properties dialog box and then close Enterprise Manager/SQL Server Management Studio.
E Repeat these steps, except the one to add SYSADMIN authority in SQL, to create the Running

User account.

29 IBM SPSS Data Collection Interviewer Server installation information

Creating the installing and running users (domain installations)

E Create new domain accounts for the Installing and Running Users.

Note: If the domain uses case sensitive SQL, you must create the Running User with the Full name and Logon name in the same case.
E Add the domain accounts for the Installing and Running Users to the local Administrator group on

each machine that will be running the Web, Interviewing, or Accessories Services. This is not necessary on machines that will be running only the Database Service.
E Follow the procedure documented for single machine installations to set the local security policy

for these users.

Creating the anonymous access user

Many of the IBM SPSS Data Collection Interviewer Server applications must be run using the Anonymous IIS User account rather than the account of the user who started the application. The Anonymous User account is also required for accessing the Interviewer Server databases on the database server. We recommend that you create a new user specically for this purpose. The Anonymous Access User must be a member of the group that you create for IBM SPSS Data Collection users. It must also have the same privileges as the local ASPNet account. If you are installing Interviewer Server on machines within a domain, you should create the account for the Anonymous Access User as a domain account and then give that account the appropriate local access on each of the servers on which Interviewer Server will be installed The steps below explain how to set up an anonymous access user account. There is no need to make the suggested changes to the machine.cong le.
Notes

When installing in a Windows Server 2003 environment, refer to http://msdn2.microsoft.com/en-us/library/Aa302396 (http://msdn2.microsoft.com/en-us/library/Aa302396) for information on setting up the account with the necessary privileges. When installing in a Windows Server 2008 environment, use the following steps for setting up the account with the necessary privileges: 1. Open Computer Management from the Windows Control Panel (Start > Control Panel > Administrative Tools > Computer Management) and navigate to Local Users and Groups > Groups. 2. Add the account specied for the application pool identity to the IIS_IUSRS group. 3. Close the Computer Management dialog.
Creating the anonymous access user For single machine and workgroup installations:
E Open Control Panel and choose: Administrative Tools > Computer Management

30 Chapter 3

This opens the Computer Management window.

E Expand Local Users and Groups, right-click Users and choose New User.

This opens the New User dialog box.

E Enter the users details and click Create and then Close.

For domain installations:

E Create a new domain account for the Anonymous User.

Note: If the domain uses case sensitive SQL, you must create the Anonymous Access User with the Full name and Logon name in the same case.

Creating the IBM SPSS Data Collection user group

The Installing User, the Anonymous Access User and all scriptwriters must belong to a single group. This ensures that these users will have access to the IBM SPSS Data Collection Interviewer Server components and that Interviewer Server will function correctly. If you do not have a suitable group already set up, you must create a new group before you install Interviewer Server. The notes that follow describe the process for single machine installations. The procedure for workgroup and domain installations is similar. If you are installing Interviewer Server on machines within a workgroup, you must create the IBM SPSS Data Collection user group on all machines in the workgroup that will run Data Collection applications. If you are installing Interviewer Server on machines within a domain, you should create the Data Collection user group as a domain global group, unless you have two domains in your conguration, in which case you should create the group as a domain local group. (Note that domain local groups are supported in native-mode domains only, not in mixed-mode domains.)
Creating a new group (single machine installations)
E Open Control Panel and choose: Administrative Tools > Computer Management

This opens the Computer Management window.

E Expand Local Users and Groups, right-click Group and choose New Group.

This opens the New group dialog box.

E Enter a name and description for the group and click Add.

This opens the Select Users or Groups dialog box.

31 IBM SPSS Data Collection Interviewer Server installation information E Choose the users who will be part of the group and click Add.

Note: You must add the Installing User, the Running User and the Anonymous Access User to this group.
E Click OK to close the Select Users or Groups dialog box. E Click Create and then Close.

Giving everyone full permissions on \InetPub\wwwroot

The installation program requires that Everyone has full permissions on the \InetPub\wwwroot folder, and will fail if incorrect permissions are set. If necessary, set the appropriate permissions before installing IBM SPSS Data Collection Interviewer Server and then change them back again once the installation is complete.
E Navigate to \InetPub, right-click wwwroot and select Properties. E On the wwwroot Properties dialog box, select the Security tab. E In Group or user names select Everyone and ensure that Full control is allowed in the Permissions

frame. If Everyone does not appear in the list, add it and set the appropriate permission.

Preparing to run IBM SPSS Data Collection Interviewer Server through a firewall
If you will be running IBM SPSS Data Collection Interviewer Server through a rewall certain ports on the rewall must be open.
Firewall between the Internet and the web server

All communication between the browser and the Interviewer Server Web Server (mrIWeb) and between the browser and the Accessories server defaults to using HTTP on port 80. If your web site runs SSL or uses a different port number, you can specify this on the Internet Information Services (IIS) Conguration page during the installation procedure.
Firewall between the web server and the accessories server

When the Web Server needs to communicate with the Accessories server in order to access the image cache, and there is a rewall between the two machines, communication normally takes place using HTTP over port 80. The rewall must allow trafc in both directions on this port. If your web site runs SSL or uses a different port number, you can specify this on the Internet Information Services (IIS) Conguration page during the installation procedure.
Firewall between the web server and the interviewing server

Communication between the Web Server (mrIWeb) and the Interviewer Server (mrIEng) usually takes place using SOAP over port 80. If your web site runs SSL or uses a different port number, you can specify this on the Internet Information Services (IIS) Conguration page during the installation procedure.

32 Chapter 3

Firewall between the IBM SPSS Data Collection Interviewer Server/Accessories server and the data server

Communication between the Interviewer Server/Accessories server and the data server takes place using TCP on port 1433. This port must be opened before the installation begins, as the installation process writes to the data server. If you have SQL running on a named instance, then the port number is dynamically assigned and could be something other than 1433. If you know which port number is being used, you should open this port rather than port 1433. If you do not know which port is being used (and for more information about named SQL instances in general) refer to http://groups.google.nl/groups?q=connecting+to+second+SQL+instance+through+rewall&hl=nl&lr=&selm=uGvO (http://groups.google.nl/groups?q=connecting+to+second+SQL+instance+through+rewall&hl=nl&lr=&selm=u
Firewall between the DPM servers in the cluster

Communication between DPM servers in a cluster takes place using TCP on port 65100. Note: When implementing a cluster in a Windows Server 2008 environment, you must ensure that TCP port 65100 is open via the Windows rewall. Refer to you Windows Server 2008 documentation for information on opening ports.

Ports used by IBM SPSS Data Collection products

Default TCP/UDP Ports 80 (HTTP) 443 (HTTPS) 1433 5080 7000 65100 Product\Service All Web Services (Interviewer Server Web Server, Accessories Server) SQL Server (Data Server) IBM SPSS Data Collection Base Professional(for debugging survey scripts) IBM SPSS Data Collection Dialer .NET Remoting for Scriptwriter Services/DPM Servers Notes If your web site runs SSL or uses a different port number, you can specify this on the Internet Information Services (IIS) Conguration page during the installation procedure. If you have SQL running on a named instance, then the port number is dynamically assigned and could be something other than 1433.

Refer to your Dialer documentation for instructions on changing the default port. If you want to use a different port, you may set it in the registry key HKEY_LOCAL_MACHINE\SOFTWARE\SPSS \MRPropertyManagement\2.0\ Remoting\PortNo. Note: When implementing a cluster in a Windows Server 2008 environment, you must ensure that TCP port 65100 is open via the Windows rewall. Refer to you Windows Server 2008 documentation for information on opening ports.

33 IBM SPSS Data Collection Interviewer Server installation information

Ports needed for domains

The following ports must be open in order to establish a domain trust or secure channel across a rewall. If there are hosts that have both client and server roles on both sides of the rewall, you may need to mirror these rules. Note: These lists were obtained from the Microsoft document How to Congure a Firewall for Domains and Trusts (Q179442) and have not been tested. On Windows, the following ports must be open.
Client Port(s) 1024-65535/TCP Server Port 135/TCP Service RPC. Note: There are specic requirements for RPC communications beyond what is listed in the table. For additional information about conguring RPC communication for a rewall, refer to the Microsoft article Conguring RPC Dynamic Port Allocation to Work With a Firewall. NetBIOS Name NetBIOS Netlogon and Browsing NetBIOS Session WINS Replication

137/UDP 138/UDP 1024-65535/TCP 1024-65535/TCP

137/UDP 138/UDP 139/TCP 42/TCP

Backing up your system

It is recommended that you back up or make images of all machines on which you will be installing IBM SPSS Data Collection Interviewer Server software before you run the installation program. This ensures that you will be able to go back to your current setup should anything go wrong. It also means that it will be easier to add extra machines into the cluster at a later date.

Installation procedures
The installation procedure varies depending on whether you are installing IBM SPSS Data Collection Interviewer Server on a single machine or on more than one machine.
Single machine installation. When you want to install all of the services onto a single machine, you

install from the DVD-ROM. Note that the Database Service can be located either on the same machine as Interviewer Server or on a central server.
Multiple machine installation. A typical installation consists of the following steps:

First, you log in on the Primary DPM server and run the installation from the DVD-ROM to create a site preparation le that names the machines on which the various services will be installed, and to set up a central installation folder on the server that can be used by other machines in the cluster. When the installation program nishes, you need to share this folder manually.

34 Chapter 3

Then, for each of the machines named in the site preparation le, you run the installation from the central installation directory. During these installations, most of the dialog boxes are completed automatically using the information in the site preparation le. Finally, you use the client installation on the DVD-ROM to install the Scriptwriter Service onto machines that are not named in the site preparation le. The installation procedure supports the following congurations:
All servers and scriptwriter machines in one domain

The installation procedure uses Domain\Running User, Domain\Anonymous User, and Domain\IBM SPSS Data Collection Group to set up the Interviewer Server services and the database access group. Note: The domain group cannot be a Local domain group. Domain groups must be created as Global, otherwise the DPM Server will not start after installation.
All servers and scriptwriter machines in one workgroup

The Running and Anonymous Access users and the Data Collection group that you choose during the installation must exist on all servers (including the database server) and scriptwriter machines in the workgroup. The installation procedure uses LocalMachineName\Running User, LocalMachineName\Anonymous User, and LocalMachineName\Data Collection Group to set up the Interviewer Server services, and DBMachineName\Data Collection Group to set up the database access group.
All servers except the database server in one domain and the database server in another domain

Domains must trust one another (that is, be bidirectional), so the users and group that you choose during the installation will be visible in both domains. The installation procedure uses Domain\Running User, Domain\Anonymous User, and Domain\Data Collection Group to set up the Interviewer Server services. Note: The domain group cannot be a Local domain group. Domain groups must be created as Global, otherwise the DPM Server will not start after installation.
All servers in one domain and all scriptwriter machines in another domain, or domain controller installations with two domains

The domains must have a two-way trust or the server domain must trust the scriptwriter domain. The group that you choose during the installation procedure must exist on the servers domain, and must be created as a domain local group, not as the default global security group. The users from both domains must be added as members of this domain local group. Domain local groups are supported in a native-mode domain only, not in a mixed-mode domain. The installation procedure treats this type of installation like one or other of the previous domain-based installations.
All servers in a workgroup and scriptwriter machines in a domain

The Running and Anonymous Users and Data Collection Group must exist on all servers in the workgroup, and the scriptwriter domain user must be synchronized as a local user on the workgroup servers. The scriptwriter user must be added to the Data Collection Group on the servers. The installation procedure uses LocalMachineName\Running User and LocalMachineName\Data Collection Group to set up the Interviewer Server services, and DBMachineName\Data Collection Group to set up the database access group.

35 IBM SPSS Data Collection Interviewer Server installation information

Installation flowchart
This owchart provides an overview of the questions you will be asked during the installation. Each box in the owchart corresponds to a dialog box that is displayed by the installation program.

36 Chapter 3 Figure 3-1 Installation Flowchart

37 IBM SPSS Data Collection Interviewer Server installation information

Single machine installation

E Log on as the Installing User. E Insert the DVD-ROM into the DVD-ROM drive.

Depending on your system conguration, the AutoPlay feature may detect and start the installation program when you insert the DVD-ROM into the drive. If this does not happen, you can start the installation program manually, as follows: From the Windows Start menu, choose Run. In the Run dialog box, type d:\autoplay where d:\ is the DVD-ROM drive. This opens the IBM SPSS Data Collection Server 6.0.1 Installer window.
E From the IBM SPSS Data Collection Server 6.0.1 Installer window, choose Install IBM SPSS Data Collection Server 6.0.1.

This starts the IBM SPSS Data Collection Server 6.0.1 Setup wizard.
E Click Next on the Welcome screen. E On the License Agreement screen, read the license agreement. E If you accept the agreement, click Yes. E On the Select Features page, select the IBM SPSS Data Collection Interviewer Server option

and choose the appropriate services and utilities to be installed. Possible Interviewer Server options are as follows:
Accessories Service. Installs the Accessories Service, including IBM SPSS Data

Collection Interviewer Server Administration.

Interview Service. Installs the Interview Service. Web Service. Installs the Web Service. Load Tool. Installs the IBM SPSS Data Collection Load Tool utility.

Note: The services and utilities listed above are for use with the Interviewer Server. You can also choose to install other IBM SPSS Data Collection Server applications. Starting with the IBM SPSS Data Collection 6 release, all application names have changed. The application names map as follows:
Old Application Name Interviewer Server\mrInterview Interviewer\Interview Player Phone Interviewer\Interview Player Web Remote Manager Web Reports for Surveys\mrTables Reports for Surveys\Reporter Reports for Surveys Components\Dimensions Component Pack N/A New Application Name Interviewer Server Phone Interviews Web Interviews Remote Administration Survey Tabulation Survey Reporter Server Edition Survey Reporter Developer Kit Author Server Edition

38 Chapter 3 E On the Machine Conguration page, choose Single Machine Install. E On the Machine Settings page, enter a name for your Data Collection site and click Next. The

site name that you choose is displayed on the main Interviewer Server Administration page and can be any name of your choice.
E On the User and Group page, enter information about the user and group that should be used

for running the Interviewer Server services. For each account, click Domain if it is a domain account and enter the domain name in the box. If the account is a workgroup account, click Workgroup. Note: The domain group cannot be a Local domain group. Domain groups must be created as Global, otherwise the DPM Server will not start after installation. In the Username, Password and Group boxes, enter the name and password of the Running User and the name of the Data Collection Group. Click Next after entering the appropriate information. Note: The names that you enter must be valid names for the domain or workgroup on which you will be installing.
E On the Anonymous User page, enter the name and password of the Anonymous Access User that you created. Click Domain if this is a domain user account or Workgroup if this is a workgroup user account. Click Next after entering the appropriate information. E On the Database Setup page, enter the name of the database server on which you want to create the Interviewer Server Data database and click Next. E On the DPM User Admin Details page, enter a name and password for the Interviewer Server

Administration Administrator. You can also select whether or not to enable integrated Windows login. Refer to the topic Conguring for Single Sign-on in the IBM SPSS Data Collection Developer Library 6.0.1 for more information on integrated Windows login. Note: This user name is simply for accessing the Distributed Property Management (DPM) database to perform administrative tasks such as setting up Interviewer Server Administration users and roles, and managing access to Interviewer Server Administration les and applications. It exists only in DPM. To avoid possible conicts with other user names, the name that you choose should not match any existing NT user names on your system.
E On the Email Settings page, enter the name and port number of your Email SMTP server.

Alternatively, if you do not want to use the Email activity or do not have the required information at hand, click I want to congure my email settings later. In either case, click Next to move to the next page.
E On the Internet Information Services (IIS) Conguration screen, the installation program detects

any web sites available on the installation machine and displays them in the drop-down list box. If you want to use a Web site other than the default for your IBM Corp. applications, select it from the drop-down list. The default le location for the web site you have selected is displayed. If the installation program detects a folder called SPSSMR within the web site folder structure, you are prompted to install the les in this folder instead. If you want to install the les to a different location, click Browse and choose the folder you want to use.

39 IBM SPSS Data Collection Interviewer Server installation information

Note: When selecting a non-default web site location on a 64-bit server, you cannot select a web les location under C:\Program Files in the Internet Information Services (IIS) Conguration dialog. For example, if you dened a non-default web site named myWebSite, and its local path is C:\Program Files\myWebSite, you must select a web les location that is not located under C:\Program Files when you select myWebSite for the Data Collection folders and applications (you can instead select the location C:\Program Files (x86)). The Advanced button is available for advanced conguration of your chosen web site. This allows you to place Interviewer Server Administration in its own application pool so each process can be split across multiple application pools The operating system places a 2 GB restriction on processes in IIS. Put simply, splitting a process across application pools means it is possible to run larger processes. Refer to your IIS documentation for general information about application pools. If you want to use application pools, proceed as follows: Click Advanced. This opens the Advanced IIS Conguration screen. To place Interviewer Server Administration in its own application pool, select Use SPSSDimensionNetPool application pool. If you want processes to recycle and/or shut down after specic number of minutes, select the appropriate option and enter the number of minutes elapse time required. Selecting this option means that if the Interviewer Server Administration process is recycled or shut down, anyone using Interviewer Server Administration activities at that time will have to restart their session in order to continue working. To place Interviewer Server in its own application pool, select Use SPSSmrInterviewPool application pool. If you want processes to recycle and/or shut down after so many minutes, select the appropriate option and enter the number of minutes elapse time required. Selecting this option means that if the application process is recycled or shut down, anyone using Interviewer Server activities at that time will have to restart their session in order to continue working. Click Apply. On the Internet Information Services (IIS) Conguration screen, click Next when you are ready to continue. Note: If you already installed Interviewer Server, the IIS conguration settings are automatically inherited, so the Internet Information Services Conguration screen will not appear.
E On the Choose Destination Location page, choose the folder in which you want to install

Interviewer Server. The default is [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\. Click Next.

E On the File Management Folder page, choose the location of the File Management root folder

(FMRoot). This is the folder in which the master copies of project les created using Interviewer Server Administration or the Scriptwriter desktop activities will be stored, and it is from here that the interviewing machines will make local copies of these les. The File Management root folder must be shared so that it is accessible by other machines. If you choose a folder on your current machine, the installation procedure will create the share for you. If you choose a folder with a UNC pathname (that is, one that starts \\machine_name\...) this will be used as the shared folder. Click Next.

40 Chapter 3

Note: You can create the File Management root folder on any machine as long as its share is visible to all machines running the Interviewing and Scriptwriter Services. The ideal location is a separate machine that acts as a le server rather than a machine running the Interviewing or Accessories service. This is because the File Management root folder is an integral part of most Interviewer Server Administration and Interviewer Server functionality, and needs to be available all the time that Interviewer Server Administration is running. You will need to manually share the specied UNC directory: 1. Navigate to and select the specied UNC directory. 2. Right-click the directory and select Properties, then select the Sharing tab. 3. Select Share this folder and enter SPSSMR_FMROOT in the Share name eld. 4. Click Permissions and select Full control for the Everyone group. 5. Click OK to save your changes. 6. Select the Security tab, add the Interviewer Server group (only if it is not already present), and select Full control for the Interviewer Server group. 7. Click OK to save your changes. If you install it on a machine that is running the Interviewing or Accessories service and you need to restart that machine, Interviewer Server Administration becomes effectively unusable by anyone on any other machine until the service machine has restarted.
Updating the registry after moving FMROOT

If you change the location of the FMROOT in DPM Explorer post installation, you must also update the associated registry entries to match the DPM Explorer values. If the environment is a cluster environment, you must update the registry entries on all clustered accessory servers, IBM SPSS Data Collection Survey Tabulation servers and IBM SPSS Data Collection Survey Reporter servers. The mapping of DPM properties and registry entries is as follows:
DPM Property FileMgt_RootFolderLocalPath Registry Entry HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\DimensionNet \ InstallOptions\FMRoot_Local and \HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview \3 \InstallOptions\FMRoot_Local HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\DimensionNet \InstallOptions \FMRoot_UNC and \HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview\3 \InstallOptions\FMRoot_UNC

FileMgt_RootFolderUNC

E The Choose the location of Interviewer Server Project and Source les page allows

you to specify the folder that you want to create for storing the project and source les that the Interview Services use for running interviews. When a scriptwriter activates a project, the activation program copies the questionnaire le and the templates into the

41 IBM SPSS Data Collection Interviewer Server installation information

Projects folder so that they are available for interviewing. The default project folder is [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer. Click Next to continue.
E On the FIPS 140-2 Compliance page, select whether or not the installation will be congured for

FIPS 140-2 compliance. FIPS 140-2 is a U.S. government computer security standard used to accredit cryptographic modules. Refer to the National Institute of Standards and Technology (http://csrc.nist.gov/groups/STM/cmvp/standards.html#02) website for more information. Note: When conguring for FIPS 140-2 compliance in the Windows Server 2008 environment, you must rst install a Microsoft hotx. Failure to install the hotx may result in problems when using the Interviewer Server Administration User Administration activity. Refer to the Microsoft support article FIX: You cannot run an ASP.NET 3.5-based application that uses a ScriptManager control (http://support.microsoft.com/kb/981119) for more information.
Configure for FIPS 140-2 Compliance. If your system is already congured to be FIPS 140-2

compliant prior to installation, the installation process will not let you deselect the Congure for FIPS 140-2 Compliance option. If you no do not want the installed applications to be FIPS 140-2 compliant, you must manually set a Windows System cryptography setting to disabled: 1. From the Windows Control panel, select:
Administrative Tools > Local Security Policy > Local Policies (located in the left panel) > Security Options (located in the left panel) > System cryptography: Use FIPS compliant algorithms... (located in the right panel)

2. Double-click the System cryptography: Use FIPS compliant algorithms... policy and select Disabled. For new installations, the SHA-1 hash function algorithm is used regardless of whether or not Congure for FIPS 140-2 Compliance is enabled; for upgrade installations, the following rules apply: If FIPS 140-2 is enabled, all existing user information from the previous version is upgraded in the following steps: The original, encrypted user passwords are archived to a setup log le. New user passwords are randomly assigned and saved to a setup log le. The log le is located at: C:\Program Files\Common Files\IBM\SPSS\DataCollection\6\\Installer\NewPassword.logInterviewer Server Administration administrators can supply users these new, temporary passwords in a manner that is in accordance with their business practices. The MustChangePasswordAtNextLogin setting is enabled, which forces users to change their passwords at next login. When upgrading on a server that is currently not congured for FIPS 140-2, you are presented with the option to reset user passwords: If you choose to reset user passwords, the SHA-1 hash function algorithm is employed. If you choose to not reset user passwords, the server will continue to use the MD5 hash function algorithm. Keep the following points in mind when modifying an existing installation: When changing Congure for FIPS 140-2 Compliance from enabled to disabled, the SHA-1 hash function algorithm will continue to be employed.

42 Chapter 3

When changing Congure for FIPS 140-2 Compliance from disabled to enabled, the parameters outlined in the rst bullet point are employed. Refer to the National Institute of Standards and Technology (http://csrc.nist.gov/groups/STM/cmvp/standards.html#02) website for more information regarding FIPS 140-2. Notes: When FIPS 140-2 is congured for IBM SPSS Data Collection products, the applications adhere to the password protection security protocols that are dened on the Interviewer Server. For example, if the Interviewer Server is congured for MD5 security, the client-side applications will also use MD5 security for password protection, regardless of whether or not the Congure for FIPS 140-2 Compliance setting was selected during installation. When Microsoft .NET Framework 3.5 SP1 is installed on a computer that is running Windows 7 or Windows Server 2008 R2, and FIPS enabled, you cannot run an ASP.NET 3.5-based application that use a ScriptManager control. You can download a Microsoft Hotx (https://connect.microsoft.com/VisualStudio/Downloads/DownloadDetails.aspx?DownloadID=27494) that addresses this issue.
E The Start Copying Files page lists the services you have chosen to install and the name of the database server you have chosen to use. If these settings are correct, click Next. If not, click Back

and step back through the pages to make the necessary changes. During the installation process you may see a number of DOS windows open and close. This is expected behavior and can be ignored.
E When the installation has nished, choose whether to restart your machine now or later and click Finish. If you want to run the post-installation steps straight away you must restart your machine

now.
E To complete the installation, you now need to perform the post-installation tasks.

Cluster installation
When you install onto more than one machine you typically follow these steps:
E First, log in to the server that will host the Accessories Service and create a site preparation le

. This le names the machines on which the various services will be installed, and sets up a central site preparation folder that can be used by other machines in the cluster. The installation procedure installs not only the services you choose for the machine you have logged in to, but also the project management components. This machine becomes the Primary DPM server.
E Secondly, on each of the machines named in the site preparation le, run the installation program

from the site preparation folder. Always install onto your Accessories servers rst, followed by all Interviewing servers, and nally all Web servers.

43 IBM SPSS Data Collection Interviewer Server installation information

Whats installed where?

Software IBM SPSS Data Collection Data Model DPM IBM SPSS Data Collection Interviewer Server Administration and activities Activate client component Activate server component Quota Interviewing components Web components Image cache Web Servers No No No Interviewing Servers Yes Yes No Accessories Servers Yes Yes Yes Database Servers No No No Scriptwriters machines Yes Yes (partial) No

No No No No Yes Yes

No Yes Yes Yes No No

Yes Yes Yes No No Yes

No No No No No No

Yes No Yes No No No

Creating the site preparation file and folder

Note: The site preparation le must identify servers by name not by IP address. The names must be actual machine names and not domain names, aliases, or any other name. If the servers are not part of a domain you will need to create a hosts le on each server so that each IP address is associated with a name that you can use in the site preparation le. If you use IP addresses, you will not be able to enter the server license code when you use the site preparation le to install the IBM SPSS Data Collection Interviewer Server services on the servers.
E Log on as the Installing User. E Insert the DVD-ROM into the DVD-ROM drive.

Depending on your system conguration, the AutoPlay feature may detect and start the installation program when you insert the DVD-ROM into the drive. If this does not happen, you can start the installation program manually, as follows: From the Windows Start menu, choose Run. In the Run dialog box, type d:\autoplay where d:\ is the DVD-ROM drive. This opens the IBM SPSS Data Collection Server 6.0.1 Installer window.
E From the IBM SPSS Data Collection Server 6.0.1 Installer window, choose Install IBM SPSS Data Collection Server 6.0.1.

This starts the IBM SPSS Data Collection Server 6.0.1 Setup wizard.
E Click Next on the Welcome screen.

44 Chapter 3 E On the License Agreement screen, read the license agreement. E If you accept the agreement, click Yes. E On the Select Features page, select the Interviewer Server option and choose the appropriate

services and utilities to be installed. Possible Interviewer Server options are as follows:
Accessories Service. Installs the Accessories Service, including IBM SPSS Data

Collection Interviewer Server Administration.

Interview Service. Installs the Interview Service. Web Service. Installs the Web Service. Load Tool. Installs the IBM SPSS Data Collection Load Tool utility.

Note: The services and utilities listed above are for use with the Interviewer Server. You can also choose to install other IBM SPSS Data Collection Server applications. Starting with the IBM SPSS Data Collection 6 release, all application names have changed. The application names map as follows:
Old Application Name Interviewer Server\mrInterview Interviewer\Interview Player Phone Interviewer\Interview Player Web Remote Manager Web Reports for Surveys\mrTables Reports for Surveys\Reporter Reports for Surveys Components\Dimensions Component Pack N/A New Application Name Interviewer Server Phone Interviews Web Interviews Remote Administration Survey Tabulation Survey Reporter Server Edition Survey Reporter Developer Kit Author Server Edition

E On the Machine Conguration page, choose Cluster Install. E On the Machine Settings page, enter a name for your Data Collection site and click Next. The

site name that you choose is displayed on the main Interviewer Server Administration page and can be any name of your choice.
E On the Site Install Destination page, enter the name of the site preparation folder. The default is c:\mrInterviewSiteInstallation. Click Next. E On the Cluster Machines page, enter the names of the machines that will host the Interview,

Web, and Accessories Services. You can also specify the IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition server names if you selected to also install the applications. The names must be machine names (not domain names, aliases, IP addresses, or any other name). Lists of names must be separated with semicolons. If you want to communicate using a port other than the default port 80 or you want to use SSL for greater security, click Advanced and proceed as follows. Otherwise, click Next.

45 IBM SPSS Data Collection Interviewer Server installation information

When you click Advanced, the Advanced Cluster Conguration dialog box lists the names of the servers you specied on the previous page. For each server shown, enter the port number you want to use and, if you want to use SSL, check the SSL box. Your changes are saved automatically as soon as you make them. To enter specications for a different server, select it from the appropriate drop-down list and then change the port number and/or SSL setting as necessary. Click Apply. On the Question dialog box, click Yes if all the URLs shown are correct or No if you want to make further changes. When you are ready to continue, click Next.
E On the Cluster Server Selection page, choose the names of the machines that will run the

Interviewing Web, Image Cache Web, and (if appropriate) Phone Interviewer services. Click Next. Select the Congure multiple instances for the Web, Accessory, and Interviewing tiers option if you want to congure multiple virtual directories, session engines, and Web services. Depending on what you chose to install on the Select Features page, you may be presented with a combination of the Interviewer Server Administration Virtual Directory Conguration, Interview Session Engine Conguration, and Interview Web Service Conguration dialogs. If you selected to install any of the following features, you are presented with the Interviewer Server Administration Virtual Directory Conguration dialog that provides options for conguring the number of virtual directories that will be installed per server: Accessories Service Phone Interviews Remote Administration Survey Tabulation Survey Reporter Server Edition Author Server Edition If you selected to install the Interview Service feature, the Interview Session Engine Conguration dialog displays and provides options for conguring the number of session engines for the selected Interviewer Servers. If you selected to install the Web Service feature, the Interview Web Service Conguration dialog displays and provides options for conguring the number of Web services for the selected Web servers. For more information, see the topic Virtual directory, session engine, and Web service registration on p. 69.

46 Chapter 3 E On the Data Collection User and Group page, enter the name and password of the Running User and the name of the Data Collection Group. Click Next after entering the appropriate information.

Note: The names that you enter must be valid names for the domain or workgroup on which you are installing.
E On the Anonymous User page, enter the name and password of the Anonymous Access User that you created. Click Domain if this is a domain user account or Workgroup if this is a workgroup user account. Click Next after entering the appropriate information. E On the Database Setup page, enter the name of the database server on which you want to create the Interviewer Server Data database and click Next. E On the DPM User Admin Details page, enter a name and password for the Interviewer Server

Administration Administrator. You can also select whether or not to enable integrated Windows login. Refer to the topic Conguring for Single Sign-on in the IBM SPSS Data Collection Developer Library 6.0.1 for more information on integrated Windows login. Note: This user name is simply for accessing the Distributed Property Management (DPM) database to perform administrative tasks such as setting up Interviewer Server Administration users and roles, and managing access to Interviewer Server Administration les and applications. It exists only in DPM. To avoid possible conicts with other user names, the name that you choose should not match any existing NT user names on your system.
E On the Email Settings page, enter the name and port number of your Email SMTP server.

Alternatively, if you do not want to use the Email activity or do not have the required information at hand, click I want to congure my email settings later. In either case, click Next to move to the next page.
E On the Internet Information Services (IIS) Conguration screen, the installation program detects

any web sites available on the installation machine and displays them in the drop-down list box. If you want to use a Web site other than the default for your IBM Corp. applications, select it from the drop-down list. The default le location for the web site you have selected is displayed. If the installation program detects a folder called SPSSMR within the web site folder structure, you are prompted to install the les in this folder instead. If you want to install the les to a different location, click Browse and choose the folder you want to use. Note: When selecting a non-default web site location on a 64-bit server, you cannot select a web les location under C:\Program Files in the Internet Information Services (IIS) Conguration dialog. For example, if you dened a non-default web site named myWebSite, and its local path is C:\Program Files\myWebSite, you must select a web les location that is not located under C:\Program Files when you select myWebSite for the Data Collection folders and applications (you can instead select the location C:\Program Files (x86)). The Advanced button is available for advanced conguration of your chosen web site. This allows you to place Interviewer Server Administration in its own application pool so each process can be split across multiple application pools The operating system places a 2 GB restriction on processes in IIS. Put simply, splitting a process across application pools means it is possible to run larger

47 IBM SPSS Data Collection Interviewer Server installation information

processes. Refer to your IIS documentation for general information about application pools. If you want to use application pools, proceed as follows: Click Advanced. This opens the Advanced IIS Conguration screen. To place Interviewer Server Administration in its own application pool, select Use SPSSDimensionNetPool application pool. If you want processes to recycle and/or shut down after specic number of minutes, select the appropriate option and enter the number of minutes elapse time required. Selecting this option means that if the Interviewer Server Administration process is recycled or shut down, anyone using Interviewer Server Administration activities at that time will have to restart their session in order to continue working. To place Interviewer Server in its own application pool, select Use SPSSmrInterviewPool application pool. If you want processes to recycle and/or shut down after so many minutes, select the appropriate option and enter the number of minutes elapse time required. Selecting this option means that if the application process is recycled or shut down, anyone using Interviewer Server activities at that time will have to restart their session in order to continue working. Click Apply. On the Internet Information Services (IIS) Conguration screen, click Next when you are ready to continue. Note: If you already installed Interviewer Server, the IIS conguration settings are automatically inherited, so the Internet Information Services Conguration screen will not appear.
E On the Choose Destination Location page, choose the folder in which you want to install

Interviewer Server. The default is [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\. Click Next.

E On the File Management Folder page, choose the location of the File Management root folder

(FMRoot). This is the folder in which the master copies of project les created using Interviewer Server Administration or the Scriptwriter desktop activities will be stored, and it is from here that the interviewing machines will make local copies of these les. The File Management root folder must be shared so that it is accessible by other machines. If you choose a folder on your current machine, the installation procedure will create the share for you. If you choose a folder with a UNC pathname (that is, one that starts \\machine_name\...) this will be used as the shared folder. Click Next. Note: You can create the File Management root folder on any machine as long as its share is visible to all machines running the Interviewing and Scriptwriter Services. The ideal location is a separate machine that acts as a le server rather than a machine running the Interviewing or Accessories service. This is because the File Management root folder is an integral part of most Interviewer Server Administration and Interviewer Server functionality, and needs to be available all the time that Interviewer Server Administration is running. You will need to manually share the specied UNC directory: 1. Navigate to and select the specied UNC directory. 2. Right-click the directory and select Properties, then select the Sharing tab.

48 Chapter 3

3. Select Share this folder and enter SPSSMR_FMROOT in the Share name eld. 4. Click Permissions and select Full control for the Everyone group. 5. Click OK to save your changes. 6. Select the Security tab, add the Interviewer Server group (only if it is not already present), and select Full control for the Interviewer Server group. 7. Click OK to save your changes. If you install it on a machine that is running the Interviewing or Accessories service and you need to restart that machine, Interviewer Server Administration becomes effectively unusable by anyone on any other machine until the service machine has restarted.
Updating the registry after moving FMROOT

If you change the location of the FMROOT in DPM Explorer post installation, you must also update the associated registry entries to match the DPM Explorer values. If the environment is a cluster environment, you must update the registry entries on all clustered accessory servers, Survey Tabulation servers and IBM SPSS Data Collection Survey Reporter servers. The mapping of DPM properties and registry entries is as follows:
DPM Property FileMgt_RootFolderLocalPath Registry Entry HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\DimensionNet \ InstallOptions\FMRoot_Local and \HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview \3 \InstallOptions\FMRoot_Local HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\DimensionNet \InstallOptions \FMRoot_UNC and \HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview\3 \InstallOptions\FMRoot_UNC

FileMgt_RootFolderUNC

E The Choose the location of Interviewer Server Project and Source les page allows

you to specify the folder that you want to create for storing the project and source les that the Interview Services use for running interviews. When a scriptwriter activates a project, the activation program copies the questionnaire le and the templates into the Projects folder so that they are available for interviewing. The default project folder is [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer. Click Next to continue. Note: When conguring for FIPS 140-2 compliance in the Windows Server 2008 environment, you must rst install a Microsoft hotx. Failure to install the hotx may result in problems when using the Interviewer Server Administration User Administration activity. Refer to the Microsoft support article FIX: You cannot run an ASP.NET 3.5-based application that uses a ScriptManager control (http://support.microsoft.com/kb/981119) for more information.
E On the FIPS 140-2 Compliance page, select whether or not the installation will be congured for

FIPS 140-2 compliance. FIPS 140-2 is a U.S. government computer security standard used to accredit cryptographic modules. Refer to the National Institute of Standards and Technology (http://csrc.nist.gov/groups/STM/cmvp/standards.html#02) website for more information.

49 IBM SPSS Data Collection Interviewer Server installation information

Configure for FIPS 140-2 Compliance. If your system is already congured to be FIPS 140-2 compliant prior to installation, the installation process will not let you deselect the Congure for FIPS 140-2 Compliance option. If you no do not want the installed applications to be FIPS 140-2 compliant, you must manually set a Windows System cryptography setting to disabled:

1. From the Windows Control panel, select:

Administrative Tools > Local Security Policy > Local Policies (located in the left panel) > Security Options (located in the left panel) > System cryptography: Use FIPS compliant algorithms... (located in the right panel)

2. Double-click the System cryptography: Use FIPS compliant algorithms... policy and select Disabled. For new installations, the SHA-1 hash function algorithm is used regardless of whether or not Congure for FIPS 140-2 Compliance is enabled; for upgrade installations, the following rules apply: If FIPS 140-2 is enabled, all existing user information from the previous version is upgraded in the following steps: The original, encrypted user passwords are archived to a setup log le. New user passwords are randomly assigned and saved to a setup log le. The log le is located at: C:\Program Files\Common Files\IBM\SPSS\DataCollection\6\\Installer\NewPassword.logInterviewer Server Administration administrators can supply users these new, temporary passwords in a manner that is in accordance with their business practices. The MustChangePasswordAtNextLogin setting is enabled, which forces users to change their passwords at next login. When upgrading on a server that is currently not congured for FIPS 140-2, you are presented with the option to reset user passwords: If you choose to reset user passwords, the SHA-1 hash function algorithm is employed. If you choose to not reset user passwords, the server will continue to use the MD5 hash function algorithm. Keep the following points in mind when modifying an existing installation: When changing Congure for FIPS 140-2 Compliance from enabled to disabled, the SHA-1 hash function algorithm will continue to be employed. When changing Congure for FIPS 140-2 Compliance from disabled to enabled, the parameters outlined in the rst bullet point are employed. Refer to the National Institute of Standards and Technology (http://csrc.nist.gov/groups/STM/cmvp/standards.html#02) website for more information regarding FIPS 140-2. Notes: When FIPS 140-2 is congured for IBM SPSS Data Collection products, the applications adhere to the password protection security protocols that are dened on the Interviewer Server. For example, if the Interviewer Server is congured for MD5 security, the client-side applications will also use MD5 security for password protection, regardless of whether or not the Congure for FIPS 140-2 Compliance setting was selected during installation.

50 Chapter 3

When Microsoft .NET Framework 3.5 SP1 is installed on a computer that is running Windows 7 or Windows Server 2008 R2, and FIPS enabled, you cannot run an ASP.NET 3.5-based application that use a ScriptManager control. You can download a Microsoft Hotx (https://connect.microsoft.com/VisualStudio/Downloads/DownloadDetails.aspx?DownloadID=27494) that addresses this issue.
E The Start Copying Files page displays the name of the folder in which the site preparation le will be created. If this is correct, click Next. If not, click Back and step back through the pages to

make the necessary changes.

E When the installation has nished, you need to share the mrInterviewSiteInstallation folder

manually. To do this, proceed as follows. In Windows Explorer, browse to the mrInterviewSiteInstallation folder, right-click and choose Properties. On the Sharing tab, select Share this folder. Click Permissions and add the Installing User and the Data Collection Group.
E If the installation procedure prompted you to reboot and you chose not to do so at that point,

reboot now.

Installing the IBM SPSS Data Collection Interviewer Server services on each machine named in the site preparation file
The rst machine on which you install IBM SPSS Data Collection Interviewer Server must be one that runs the Accessories Service. We recommend that you install in the following order: all Accessories servers, all Interview servers, all Web servers.
E Log on as the Installing User. E In Windows Explorer, browse to the network directory in which the site preparation le was

created.
E Double-click the AutoPlay le (autoplay.exe).

This opens the IBM SPSS Data Collection Server 6.0.1 Installer window.
E From the IBM SPSS Data Collection Server 6.0.1 Installer window, choose Install IBM SPSS Data Collection Server 6.0.1.

This starts the IBM SPSS Data Collection Server 6.0.1 Setup wizard.
E Click Next on the Welcome screen. E On the License Agreement screen, read the license agreement. E If you accept the agreement, click Yes. E On the Select Features page, choose the services and utilities to be installed, and then click Next. If

you are installing onto a machine that will be running the Accessories Service and you want to use the IBM SPSS Data Collection Interviewer Phone and/or IBM SPSS Data Collection Remote Administration, select those options as well. Click Next after selecting the appropriate options.

51 IBM SPSS Data Collection Interviewer Server installation information

Select the Congure multiple instances for the Web, Accessory, and Interviewing tiers option if you want to congure multiple virtual directories, session engines, and Web services. Depending on what you chose to install on the Select Features page, you may be presented with a combination of the Interviewer Server Administration Virtual Directory Conguration, Interview Session Engine Conguration, and Interview Web Service Conguration dialogs. If you selected to install any of the following features, you are presented with the Interviewer Server Administration Virtual Directory Conguration dialog that provides options for conguring the number of virtual directories that will be installed per server: Accessories Service Phone Interviews Remote Administration Survey Tabulation Survey Reporter Server Edition Author Server Edition If you selected to install the Interview Service feature, the Interview Session Engine Conguration dialog displays and provides options for conguring the number of session engines for the selected Interviewer Servers. If you selected to install the Web Service feature, the Interview Web Service Conguration dialog displays and provides options for conguring the number of Web services for the selected Web servers. For more information, see the topic Virtual directory, session engine, and Web service registration on p. 69.
E The Permissions Settings page opens showing the names of the Running User and the IBM

SPSS Data Collection Group specied in the site preparation le. Enter the password for the Running User and click Next.
E The Anonymous User page opens showing the name of the Anonymous User specied in the site preparation le. Enter the password for the Anonymous User and click Next. E On the DPM User Admin Details page, enter the user name and password for the IBM SPSS

Data Collection Interviewer Server Administration Administrator that you specied when creating the site preparation le.
E On the Internet Information Services (IIS) Conguration screen, the installation program detects

any web sites available on the installation machine and displays them in the drop-down list box. If you want to use a Web site other than the default for your IBM Corp. applications, select it from the drop-down list. The default le location for the web site you have selected is displayed. If the installation program detects a folder called SPSSMR within the web site folder structure, you are prompted to install the les in this folder instead. If you want to install the les to a different location, click Browse and choose the folder you want to use.

52 Chapter 3

Note: When selecting a non-default web site location on a 64-bit server, you cannot select a web les location under C:\Program Files in the Internet Information Services (IIS) Conguration dialog. For example, if you dened a non-default web site named myWebSite, and its local path is C:\Program Files\myWebSite, you must select a web les location that is not located under C:\Program Files when you select myWebSite for the Data Collection folders and applications (you can instead select the location C:\Program Files (x86)). The Advanced button is available for advanced conguration of your chosen web site. This allows you to place Interviewer Server Administration in its own application pool so each process can be split across multiple application pools The operating system places a 2 GB restriction on processes in IIS. Put simply, splitting a process across application pools means it is possible to run larger processes. Refer to your IIS documentation for general information about application pools. If you want to use application pools, proceed as follows: Click Advanced. This opens the Advanced IIS Conguration screen. To place Interviewer Server Administration in its own application pool, select Use SPSSDimensionNetPool application pool. If you want processes to recycle and/or shut down after specic number of minutes, select the appropriate option and enter the number of minutes elapse time required. Selecting this option means that if the Interviewer Server Administration process is recycled or shut down, anyone using Interviewer Server Administration activities at that time will have to restart their session in order to continue working. To place Interviewer Server in its own application pool, select Use SPSSmrInterviewPool application pool. If you want processes to recycle and/or shut down after so many minutes, select the appropriate option and enter the number of minutes elapse time required. Selecting this option means that if the application process is recycled or shut down, anyone using Interviewer Server activities at that time will have to restart their session in order to continue working. Click Apply. On the Internet Information Services (IIS) Conguration screen, click Next when you are ready to continue. Note: If you already installed Interviewer Server, the IIS conguration settings are automatically inherited, so the Internet Information Services Conguration screen will not appear. Note: The Internet Information Services Conguration page appears only if the machine you are installing on is an Accessories server.
E On the Choose Destination Location page, choose the folder in which you want to install

Interviewer Server. The default is [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\. Click Next.

E On the File Management Folder page, choose the location of the File Management root folder

(FMRoot). This is the folder in which the master copies of project les created using Interviewer Server Administration or the Scriptwriter desktop activities will be stored, and it is from here that the interviewing machines will make local copies of these les.

53 IBM SPSS Data Collection Interviewer Server installation information

The File Management root folder must be shared so that it is accessible by other machines. If you choose a folder on your current machine, the installation procedure will create the share for you. If you choose a folder with a UNC pathname (that is, one that starts \\machine_name\...) this will be used as the shared folder. Click Next. Note: You can create the File Management root folder on any machine as long as its share is visible to all machines running the Interviewing and Scriptwriter Services. The ideal location is a separate machine that acts as a le server rather than a machine running the Interviewing or Accessories service. This is because the File Management root folder is an integral part of most Interviewer Server Administration and Interviewer Server functionality, and needs to be available all the time that Interviewer Server Administration is running. You will need to manually share the specied UNC directory: 1. Navigate to and select the specied UNC directory. 2. Right-click the directory and select Properties, then select the Sharing tab. 3. Select Share this folder and enter SPSSMR_FMROOT in the Share name eld. 4. Click Permissions and select Full control for the Everyone group. 5. Click OK to save your changes. 6. Select the Security tab, add the Interviewer Server group (only if it is not already present), and select Full control for the Interviewer Server group. 7. Click OK to save your changes. If you install it on a machine that is running the Interviewing or Accessories service and you need to restart that machine, Interviewer Server Administration becomes effectively unusable by anyone on any other machine until the service machine has restarted.
Updating the registry after moving FMROOT

If you change the location of the FMROOT in DPM Explorer post installation, you must also update the associated registry entries to match the DPM Explorer values. If the environment is a cluster environment, you must update the registry entries on all clustered accessory servers, IBM SPSS Data Collection Survey Tabulation servers and IBM SPSS Data Collection Survey Reporter servers. The mapping of DPM properties and registry entries is as follows:
DPM Property FileMgt_RootFolderLocalPath Registry Entry HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\DimensionNet \ InstallOptions\FMRoot_Local and \HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview \3 \InstallOptions\FMRoot_Local HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\DimensionNet \InstallOptions \FMRoot_UNC and \HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview\3 \InstallOptions\FMRoot_UNC

FileMgt_RootFolderUNC

54 Chapter 3 E The Choose the location of Interviewer Server Project and Source les page allows

you to specify the folder that you want to create for storing the project and source les that the Interview Services use for running interviews. When a scriptwriter activates a project, the activation program copies the questionnaire le and the templates into the Projects folder so that they are available for interviewing. The default project folder is [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer. Click Next to continue.
E On the FIPS 140-2 Compliance page, select whether or not the installation will be congured for

FIPS 140-2 compliance. FIPS 140-2 is a U.S. government computer security standard used to accredit cryptographic modules. Refer to the National Institute of Standards and Technology (http://csrc.nist.gov/groups/STM/cmvp/standards.html#02) website for more information. Note: When conguring for FIPS 140-2 compliance in the Windows Server 2008 environment, you must rst install a Microsoft hotx. Failure to install the hotx may result in problems when using the Interviewer Server Administration User Administration activity. Refer to the Microsoft support article FIX: You cannot run an ASP.NET 3.5-based application that uses a ScriptManager control (http://support.microsoft.com/kb/981119) for more information.
Configure for FIPS 140-2 Compliance. If your system is already congured to be FIPS 140-2

compliant prior to installation, the installation process will not let you deselect the Congure for FIPS 140-2 Compliance option. If you no do not want the installed applications to be FIPS 140-2 compliant, you must manually set a Windows System cryptography setting to disabled: 1. From the Windows Control panel, select:
Administrative Tools > Local Security Policy > Local Policies (located in the left panel) > Security Options (located in the left panel) > System cryptography: Use FIPS compliant algorithms... (located in the right panel)

2. Double-click the System cryptography: Use FIPS compliant algorithms... policy and select Disabled. For new installations, the SHA-1 hash function algorithm is used regardless of whether or not Congure for FIPS 140-2 Compliance is enabled; for upgrade installations, the following rules apply: If FIPS 140-2 is enabled, all existing user information from the previous version is upgraded in the following steps: The original, encrypted user passwords are archived to a setup log le. New user passwords are randomly assigned and saved to a setup log le. The log le is located at: C:\Program Files\Common Files\IBM\SPSS\DataCollection\6\\Installer\NewPassword.logInterviewer Server Administration administrators can supply users these new, temporary passwords in a manner that is in accordance with their business practices. The MustChangePasswordAtNextLogin setting is enabled, which forces users to change their passwords at next login. When upgrading on a server that is currently not congured for FIPS 140-2, you are presented with the option to reset user passwords: If you choose to reset user passwords, the SHA-1 hash function algorithm is employed.

55 IBM SPSS Data Collection Interviewer Server installation information

If you choose to not reset user passwords, the server will continue to use the MD5 hash function algorithm. Keep the following points in mind when modifying an existing installation: When changing Congure for FIPS 140-2 Compliance from enabled to disabled, the SHA-1 hash function algorithm will continue to be employed. When changing Congure for FIPS 140-2 Compliance from disabled to enabled, the parameters outlined in the rst bullet point are employed. Refer to the National Institute of Standards and Technology (http://csrc.nist.gov/groups/STM/cmvp/standards.html#02) website for more information regarding FIPS 140-2. Notes: When FIPS 140-2 is congured for IBM SPSS Data Collection products, the applications adhere to the password protection security protocols that are dened on the Interviewer Server. For example, if the Interviewer Server is congured for MD5 security, the client-side applications will also use MD5 security for password protection, regardless of whether or not the Congure for FIPS 140-2 Compliance setting was selected during installation. When Microsoft .NET Framework 3.5 SP1 is installed on a computer that is running Windows 7 or Windows Server 2008 R2, and FIPS enabled, you cannot run an ASP.NET 3.5-based application that use a ScriptManager control. You can download a Microsoft Hotx (https://connect.microsoft.com/VisualStudio/Downloads/DownloadDetails.aspx?DownloadID=27494) that addresses this issue.
E The Start Copying Files page displays details about what will be installed and where. If this is correct, click Next. If not, click Back and step back through the pages to make the necessary

changes.
E Reboot the computer if prompted to do so. E Perform the post-installation tasks.

Cluster installation
When you install onto more than one machine you typically follow these steps:
E First, log in to the server that will host the Accessories Service and create a site preparation le

. This le names the machines on which the various services will be installed, and sets up a central site preparation folder that can be used by other machines in the cluster. The installation procedure installs not only the services you choose for the machine you have logged in to, but also the project management components. This machine becomes the Primary DPM server.
E Secondly, on each of the machines named in the site preparation le, run the installation program

from the site preparation folder. Always install onto your Accessories servers rst, followed by all Interviewing servers, and nally all Web servers.

56 Chapter 3

Whats installed where?

Software IBM SPSS Data Collection Data Model DPM IBM SPSS Data Collection Interviewer Server Administration and activities Activate client component Activate server component Quota Interviewing components Web components Image cache Web Servers No No No Interviewing Servers Yes Yes No Accessories Servers Yes Yes Yes Database Servers No No No Scriptwriters machines Yes Yes (partial) No

No No No No Yes Yes

No Yes Yes Yes No No

Yes Yes Yes No No Yes

No No No No No No

Yes No Yes No No No

Creating the site preparation file and folder

Note: The site preparation le must identify servers by name not by IP address. The names must be actual machine names and not domain names, aliases, or any other name. If the servers are not part of a domain you will need to create a hosts le on each server so that each IP address is associated with a name that you can use in the site preparation le. If you use IP addresses, you will not be able to enter the server license code when you use the site preparation le to install the IBM SPSS Data Collection Interviewer Server services on the servers.
E Log on as the Installing User. E Insert the DVD-ROM into the DVD-ROM drive.

Depending on your system conguration, the AutoPlay feature may detect and start the installation program when you insert the DVD-ROM into the drive. If this does not happen, you can start the installation program manually, as follows: From the Windows Start menu, choose Run. In the Run dialog box, type d:\autoplay where d:\ is the DVD-ROM drive. This opens the IBM SPSS Data Collection Server 6.0.1 Installer window.
E From the IBM SPSS Data Collection Server 6.0.1 Installer window, choose Install IBM SPSS Data Collection Server 6.0.1.

This starts the IBM SPSS Data Collection Server 6.0.1 Setup wizard.
E Click Next on the Welcome screen.

57 IBM SPSS Data Collection Interviewer Server installation information E On the License Agreement screen, read the license agreement. E If you accept the agreement, click Yes. E On the Select Features page, select the Interviewer Server option and choose the appropriate

services and utilities to be installed. Possible Interviewer Server options are as follows:
Accessories Service. Installs the Accessories Service, including IBM SPSS Data

Collection Interviewer Server Administration.

Interview Service. Installs the Interview Service. Web Service. Installs the Web Service. Load Tool. Installs the IBM SPSS Data Collection Load Tool utility.

Note: The services and utilities listed above are for use with the Interviewer Server. You can also choose to install other IBM SPSS Data Collection Server applications. Starting with the IBM SPSS Data Collection 6 release, all application names have changed. The application names map as follows:
Old Application Name Interviewer Server\mrInterview Interviewer\Interview Player Phone Interviewer\Interview Player Web Remote Manager Web Reports for Surveys\mrTables Reports for Surveys\Reporter Reports for Surveys Components\Dimensions Component Pack N/A New Application Name Interviewer Server Phone Interviews Web Interviews Remote Administration Survey Tabulation Survey Reporter Server Edition Survey Reporter Developer Kit Author Server Edition

E On the Machine Conguration page, choose Cluster Install. E On the Machine Settings page, enter a name for your Data Collection site and click Next. The

site name that you choose is displayed on the main Interviewer Server Administration page and can be any name of your choice.
E On the Site Install Destination page, enter the name of the site preparation folder. The default is c:\mrInterviewSiteInstallation. Click Next. E On the Cluster Machines page, enter the names of the machines that will host the Interview,

Web, and Accessories Services. You can also specify the IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition server names if you selected to also install the applications. The names must be machine names not domain names, aliases, IP addresses, or any other name. Lists of names must be separated with semicolons. If you want to communicate using a port other than the default port 80 or you want to use SSL for greater security, click Advanced and proceed as follows. Otherwise, click Next.

58 Chapter 3

When you click Advanced, the Advanced Cluster Conguration dialog box lists the names of the servers you specied on the previous page. For each server shown, enter the port number you want to use and, if you want to use SSL, check the SSL box. Your changes are saved automatically as soon as you make them. To enter specications for a different server, select it from the appropriate drop-down list and then change the port number and/or SSL setting as necessary. Click Apply. On the Question dialog box, click Yes if all the URLs shown are correct or No if you want to make further changes. When you are ready to continue, click Next.
E On the Cluster Server Selection page, choose the names of the machines that will run the

Interviewing Web, Image Cache Web, and (if appropriate) Phone Interviewer services. Click Next. Select the Congure multiple instances for the Web, Accessory, and Interviewing tiers option if you want to congure multiple virtual directories, session engines, and Web services. Depending on what you chose to install on the Select Features page, you may be presented with a combination of the Interviewer Server Administration Virtual Directory Conguration, Interview Session Engine Conguration, and Interview Web Service Conguration dialogs. If you selected to install any of the following features, you are presented with the Interviewer Server Administration Virtual Directory Conguration dialog that provides options for conguring the number of virtual directories that will be installed per server: Accessories Service Phone Interviews Remote Administration Survey Tabulation Survey Reporter Server Edition Author Server Edition If you selected to install the Interview Service feature, the Interview Session Engine Conguration dialog displays and provides options for conguring the number of session engines for the selected Interviewer Servers. If you selected to install the Web Service feature, the Interview Web Service Conguration dialog displays and provides options for conguring the number of Web services for the selected Web servers. For more information, see the topic Virtual directory, session engine, and Web service registration on p. 69.

59 IBM SPSS Data Collection Interviewer Server installation information E On the Data Collection User and Group page, enter the name and password of the Running User and the name of the Data Collection Group. Click Next after entering the appropriate information.

Note: The names that you enter must be valid names for the domain or workgroup on which you are installing.
E On the Anonymous User page, enter the name and password of the Anonymous Access User that you created. Click Domain if this is a domain user account or Workgroup if this is a workgroup user account. Click Next after entering the appropriate information. E On the Database Setup page, enter the name of the database server on which you want to create the Interviewer Server Data database and click Next. E On the DPM User Admin Details page, enter a name and password for the Interviewer Server

Administration Administrator. You can also select whether or not to enable integrated Windows login. Refer to the topic Conguring for Single Sign-on in the IBM SPSS Data Collection Developer Library 6.0.1 for more information on integrated Windows login. Note: This user name is simply for accessing the Distributed Property Management (DPM) database to perform administrative tasks such as setting up Interviewer Server Administration users and roles, and managing access to Interviewer Server Administration les and applications. It exists only in DPM. To avoid possible conicts with other user names, the name that you choose should not match any existing NT user names on your system.
E On the Email Settings page, enter the name and port number of your Email SMTP server.

Alternatively, if you do not want to use the Email activity or do not have the required information at hand, click I want to congure my email settings later. In either case, click Next to move to the next page.
E On the Internet Information Services (IIS) Conguration screen, the installation program detects

any web sites available on the installation machine and displays them in the drop-down list box. If you want to use a Web site other than the default for your IBM Corp. applications, select it from the drop-down list. The default le location for the web site you have selected is displayed. If the installation program detects a folder called SPSSMR within the web site folder structure, you are prompted to install the les in this folder instead. If you want to install the les to a different location, click Browse and choose the folder you want to use. Note: When selecting a non-default web site location on a 64-bit server, you cannot select a web les location under C:\Program Files in the Internet Information Services (IIS) Conguration dialog. For example, if you dened a non-default web site named myWebSite, and its local path is C:\Program Files\myWebSite, you must select a web les location that is not located under C:\Program Files when you select myWebSite for the Data Collection folders and applications (you can instead select the location C:\Program Files (x86)). The Advanced button is available for advanced conguration of your chosen web site. This allows you to place Interviewer Server Administration in its own application pool so each process can be split across multiple application pools The operating system places a 2 GB restriction on processes in IIS. Put simply, splitting a process across application pools means it is possible to run larger

60 Chapter 3

processes. Refer to your IIS documentation for general information about application pools. If you want to use application pools, proceed as follows: Click Advanced. This opens the Advanced IIS Conguration screen. To place Interviewer Server Administration in its own application pool, select Use SPSSDimensionNetPool application pool. If you want processes to recycle and/or shut down after specic number of minutes, select the appropriate option and enter the number of minutes elapse time required. Selecting this option means that if the Interviewer Server Administration process is recycled or shut down, anyone using Interviewer Server Administration activities at that time will have to restart their session in order to continue working. To place Interviewer Server in its own application pool, select Use SPSSmrInterviewPool application pool. If you want processes to recycle and/or shut down after so many minutes, select the appropriate option and enter the number of minutes elapse time required. Selecting this option means that if the application process is recycled or shut down, anyone using Interviewer Server activities at that time will have to restart their session in order to continue working. Click Apply. On the Internet Information Services (IIS) Conguration screen, click Next when you are ready to continue. Note: If you already installed Interviewer Server, the IIS conguration settings are automatically inherited, so the Internet Information Services Conguration screen will not appear.
E On the Choose Destination Location page, choose the folder in which you want to install

Interviewer Server. The default is [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\. Click Next.

E On the File Management Folder page, choose the location of the File Management root folder

(FMRoot). This is the folder in which the master copies of project les created using Interviewer Server Administration or the Scriptwriter desktop activities will be stored, and it is from here that the interviewing machines will make local copies of these les. The File Management root folder must be shared so that it is accessible by other machines. If you choose a folder on your current machine, the installation procedure will create the share for you. If you choose a folder with a UNC pathname (that is, one that starts \\machine_name\...) this will be used as the shared folder. Click Next. Note: You can create the File Management root folder on any machine as long as its share is visible to all machines running the Interviewing and Scriptwriter Services. The ideal location is a separate machine that acts as a le server rather than a machine running the Interviewing or Accessories service. This is because the File Management root folder is an integral part of most Interviewer Server Administration and Interviewer Server functionality, and needs to be available all the time that Interviewer Server Administration is running. You will need to manually share the specied UNC directory: 8. Navigate to and select the specied UNC directory. 9. Right-click the directory and select Properties, then select the Sharing tab.

61 IBM SPSS Data Collection Interviewer Server installation information

10. Select Share this folder and enter SPSSMR_FMROOT in the Share name eld. 11. Click Permissions and select Full control for the Everyone group. 12. Click OK to save your changes. 13. Select the Security tab, add the Interviewer Server group (only if it is not already present), and select Full control for the Interviewer Server group. 14. Click OK to save your changes. If you install it on a machine that is running the Interviewing or Accessories service and you need to restart that machine, Interviewer Server Administration becomes effectively unusable by anyone on any other machine until the service machine has restarted.
Updating the registry after moving FMROOT

If you change the location of the FMROOT in DPM Explorer post installation, you must also update the associated registry entries to match the DPM Explorer values. If the environment is a cluster environment, you must update the registry entries on all clustered accessory servers, Survey Tabulation servers and IBM SPSS Data Collection Survey Reporter servers. The mapping of DPM properties and registry entries is as follows:
DPM Property FileMgt_RootFolderLocalPath Registry Entry HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\DimensionNet \ InstallOptions\FMRoot_Local and \HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview \3 \InstallOptions\FMRoot_Local HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\DimensionNet \InstallOptions \FMRoot_UNC and \HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview\3 \InstallOptions\FMRoot_UNC

FileMgt_RootFolderUNC

E The Choose the location of Interviewer Server Project and Source les page allows

you to specify the folder that you want to create for storing the project and source les that the Interview Services use for running interviews. When a scriptwriter activates a project, the activation program copies the questionnaire le and the templates into the Projects folder so that they are available for interviewing. The default project folder is [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer. Click Next to continue. Note: When conguring for FIPS 140-2 compliance in the Windows Server 2008 environment, you must rst install a Microsoft hotx. Failure to install the hotx may result in problems when using the Interviewer Server Administration User Administration activity. Refer to the Microsoft support article FIX: You cannot run an ASP.NET 3.5-based application that uses a ScriptManager control (http://support.microsoft.com/kb/981119) for more information.
E On the FIPS 140-2 Compliance page, select whether or not the installation will be congured for

FIPS 140-2 compliance. FIPS 140-2 is a U.S. government computer security standard used to accredit cryptographic modules. Refer to the National Institute of Standards and Technology (http://csrc.nist.gov/groups/STM/cmvp/standards.html#02) website for more information.

62 Chapter 3

Configure for FIPS 140-2 Compliance. If your system is already congured to be FIPS 140-2 compliant prior to installation, the installation process will not let you deselect the Congure for FIPS 140-2 Compliance option. If you no do not want the installed applications to be FIPS 140-2 compliant, you must manually set a Windows System cryptography setting to disabled:

3. From the Windows Control panel, select:

Administrative Tools > Local Security Policy > Local Policies (located in the left panel) > Security Options (located in the left panel) > System cryptography: Use FIPS compliant algorithms... (located in the right panel)

4. Double-click the System cryptography: Use FIPS compliant algorithms... policy and select Disabled. For new installations, the SHA-1 hash function algorithm is used regardless of whether or not Congure for FIPS 140-2 Compliance is enabled; for upgrade installations, the following rules apply: If FIPS 140-2 is enabled, all existing user information from the previous version is upgraded in the following steps: The original, encrypted user passwords are archived to a setup log le. New user passwords are randomly assigned and saved to a setup log le. The log le is located at: C:\Program Files\Common Files\IBM\SPSS\DataCollection\6\\Installer\NewPassword.logInterviewer Server Administration administrators can supply users these new, temporary passwords in a manner that is in accordance with their business practices. The MustChangePasswordAtNextLogin setting is enabled, which forces users to change their passwords at next login. When upgrading on a server that is currently not congured for FIPS 140-2, you are presented with the option to reset user passwords: If you choose to reset user passwords, the SHA-1 hash function algorithm is employed. If you choose to not reset user passwords, the server will continue to use the MD5 hash function algorithm. Keep the following points in mind when modifying an existing installation: When changing Congure for FIPS 140-2 Compliance from enabled to disabled, the SHA-1 hash function algorithm will continue to be employed. When changing Congure for FIPS 140-2 Compliance from disabled to enabled, the parameters outlined in the rst bullet point are employed. Refer to the National Institute of Standards and Technology (http://csrc.nist.gov/groups/STM/cmvp/standards.html#02) website for more information regarding FIPS 140-2. Notes: When FIPS 140-2 is congured for IBM SPSS Data Collection products, the applications adhere to the password protection security protocols that are dened on the Interviewer Server. For example, if the Interviewer Server is congured for MD5 security, the client-side applications will also use MD5 security for password protection, regardless of whether or not the Congure for FIPS 140-2 Compliance setting was selected during installation.

63 IBM SPSS Data Collection Interviewer Server installation information

When Microsoft .NET Framework 3.5 SP1 is installed on a computer that is running Windows 7 or Windows Server 2008 R2, and FIPS enabled, you cannot run an ASP.NET 3.5-based application that use a ScriptManager control. You can download a Microsoft Hotx (https://connect.microsoft.com/VisualStudio/Downloads/DownloadDetails.aspx?DownloadID=27494) that addresses this issue.
E The Start Copying Files page displays the name of the folder in which the site preparation le will be created. If this is correct, click Next. If not, click Back and step back through the pages to

make the necessary changes.

E When the installation has nished, you need to share the mrInterviewSiteInstallation folder

manually. To do this, proceed as follows. In Windows Explorer, browse to the mrInterviewSiteInstallation folder, right-click and choose Properties. On the Sharing tab, select Share this folder. Click Permissions and add the Installing User and the Data Collection Group.
E If the installation procedure prompted you to reboot and you chose not to do so at that point,

reboot now.

Installing the IBM SPSS Data Collection Interviewer Server services on each machine named in the site preparation file
The rst machine on which you install IBM SPSS Data Collection Interviewer Server must be one that runs the Accessories Service. We recommend that you install in the following order: all Accessories servers, all Interview servers, all Web servers.
E Log on as the Installing User. E In Windows Explorer, browse to the network directory in which the site preparation le was

created.
E Double-click the AutoPlay le (autoplay.exe).

This opens the IBM SPSS Data Collection Server 6.0.1 Installer window.
E From the IBM SPSS Data Collection Server 6.0.1 Installer window, choose Install IBM SPSS Data Collection Server 6.0.1.

This starts the IBM SPSS Data Collection Server 6.0.1 Setup wizard.
E Click Next on the Welcome screen. E On the License Agreement screen, read the license agreement. E If you accept the agreement, click Yes. E On the Select Features page, choose the services and utilities to be installed, and then click Next. If

you are installing onto a machine that will be running the Accessories Service and you want to use the IBM SPSS Data Collection Interviewer Phone and/or IBM SPSS Data Collection Remote Administration, select those options as well. Click Next after selecting the appropriate options.

64 Chapter 3

Select the Congure multiple instances for the Web, Accessory, and Interviewing tiers option if you want to congure multiple virtual directories, session engines, and Web services. Depending on what you chose to install on the Select Features page, you may be presented with a combination of the Interviewer Server Administration Virtual Directory Conguration, Interview Session Engine Conguration, and Interview Web Service Conguration dialogs. If you selected to install any of the following features, you are presented with the Interviewer Server Administration Virtual Directory Conguration dialog that provides options for conguring the number of virtual directories that will be installed per server: Accessories Service Phone Interviews Remote Administration Survey Tabulation Survey Reporter Server Edition Author Server Edition If you selected to install the Interview Service feature, the Interview Session Engine Conguration dialog displays and provides options for conguring the number of session engines for the selected Interviewer Servers. If you selected to install the Web Service feature, the Interview Web Service Conguration dialog displays and provides options for conguring the number of Web services for the selected Web servers. For more information, see the topic Virtual directory, session engine, and Web service registration on p. 69.
E The Permissions Settings page opens showing the names of the Running User and the IBM

SPSS Data Collection Group specied in the site preparation le. Enter the password for the Running User and click Next.
E The Anonymous User page opens showing the name of the Anonymous User specied in the site preparation le. Enter the password for the Anonymous User and click Next. E On the DPM User Admin Details page, enter the user name and password for the IBM SPSS

Data Collection Interviewer Server Administration Administrator that you specied when creating the site preparation le.
E On the Internet Information Services (IIS) Conguration screen, the installation program detects

any web sites available on the installation machine and displays them in the drop-down list box. If you want to use a Web site other than the default for your IBM Corp. applications, select it from the drop-down list. The default le location for the web site you have selected is displayed. If the installation program detects a folder called SPSSMR within the web site folder structure, you are prompted to install the les in this folder instead. If you want to install the les to a different location, click Browse and choose the folder you want to use.

65 IBM SPSS Data Collection Interviewer Server installation information

Note: When selecting a non-default web site location on a 64-bit server, you cannot select a web les location under C:\Program Files in the Internet Information Services (IIS) Conguration dialog. For example, if you dened a non-default web site named myWebSite, and its local path is C:\Program Files\myWebSite, you must select a web les location that is not located under C:\Program Files when you select myWebSite for the Data Collection folders and applications (you can instead select the location C:\Program Files (x86)). The Advanced button is available for advanced conguration of your chosen web site. This allows you to place Interviewer Server Administration in its own application pool so each process can be split across multiple application pools The operating system places a 2 GB restriction on processes in IIS. Put simply, splitting a process across application pools means it is possible to run larger processes. Refer to your IIS documentation for general information about application pools. If you want to use application pools, proceed as follows: Click Advanced. This opens the Advanced IIS Conguration screen. To place Interviewer Server Administration in its own application pool, select Use SPSSDimensionNetPool application pool. If you want processes to recycle and/or shut down after specic number of minutes, select the appropriate option and enter the number of minutes elapse time required. Selecting this option means that if the Interviewer Server Administration process is recycled or shut down, anyone using Interviewer Server Administration activities at that time will have to restart their session in order to continue working. To place Interviewer Server in its own application pool, select Use SPSSmrInterviewPool application pool. If you want processes to recycle and/or shut down after so many minutes, select the appropriate option and enter the number of minutes elapse time required. Selecting this option means that if the application process is recycled or shut down, anyone using Interviewer Server activities at that time will have to restart their session in order to continue working. Click Apply. On the Internet Information Services (IIS) Conguration screen, click Next when you are ready to continue. Note: If you already installed Interviewer Server, the IIS conguration settings are automatically inherited, so the Internet Information Services Conguration screen will not appear. Note: The Internet Information Services Conguration page appears only if the machine you are installing on is an Accessories server.
E On the Choose Destination Location page, choose the folder in which you want to install

Interviewer Server. The default is [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\. Click Next.

E On the File Management Folder page, choose the location of the File Management root folder

(FMRoot). This is the folder in which the master copies of project les created using Interviewer Server Administration or the Scriptwriter desktop activities will be stored, and it is from here that the interviewing machines will make local copies of these les.

66 Chapter 3

The File Management root folder must be shared so that it is accessible by other machines. If you choose a folder on your current machine, the installation procedure will create the share for you. If you choose a folder with a UNC pathname (that is, one that starts \\machine_name\...) this will be used as the shared folder. Click Next. Note: You can create the File Management root folder on any machine as long as its share is visible to all machines running the Interviewing and Scriptwriter Services. The ideal location is a separate machine that acts as a le server rather than a machine running the Interviewing or Accessories service. This is because the File Management root folder is an integral part of most Interviewer Server Administration and Interviewer Server functionality, and needs to be available all the time that Interviewer Server Administration is running. You will need to manually share the specied UNC directory: 8. Navigate to and select the specied UNC directory. 9. Right-click the directory and select Properties, then select the Sharing tab. 10. Select Share this folder and enter SPSSMR_FMROOT in the Share name eld. 11. Click Permissions and select Full control for the Everyone group. 12. Click OK to save your changes. 13. Select the Security tab, add the Interviewer Server group (only if it is not already present), and select Full control for the Interviewer Server group. 14. Click OK to save your changes. If you install it on a machine that is running the Interviewing or Accessories service and you need to restart that machine, Interviewer Server Administration becomes effectively unusable by anyone on any other machine until the service machine has restarted.
Updating the registry after moving FMROOT

If you change the location of the FMROOT in DPM Explorer post installation, you must also update the associated registry entries to match the DPM Explorer values. If the environment is a cluster environment, you must update the registry entries on all clustered accessory servers, IBM SPSS Data Collection Survey Tabulation servers and IBM SPSS Data Collection Survey Reporter servers. The mapping of DPM properties and registry entries is as follows:
DPM Property FileMgt_RootFolderLocalPath Registry Entry HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\DimensionNet \ InstallOptions\FMRoot_Local and \HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview \3 \InstallOptions\FMRoot_Local HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\DimensionNet \InstallOptions \FMRoot_UNC and \HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview\3 \InstallOptions\FMRoot_UNC

FileMgt_RootFolderUNC

67 IBM SPSS Data Collection Interviewer Server installation information E The Choose the location of Interviewer Server Project and Source les page allows

you to specify the folder that you want to create for storing the project and source les that the Interview Services use for running interviews. When a scriptwriter activates a project, the activation program copies the questionnaire le and the templates into the Projects folder so that they are available for interviewing. The default project folder is [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer. Click Next to continue.
E On the FIPS 140-2 Compliance page, select whether or not the installation will be congured for

FIPS 140-2 compliance. FIPS 140-2 is a U.S. government computer security standard used to accredit cryptographic modules. Refer to the National Institute of Standards and Technology (http://csrc.nist.gov/groups/STM/cmvp/standards.html#02) website for more information. Note: When conguring for FIPS 140-2 compliance in the Windows Server 2008 environment, you must rst install a Microsoft hotx. Failure to install the hotx may result in problems when using the Interviewer Server Administration User Administration activity. Refer to the Microsoft support article FIX: You cannot run an ASP.NET 3.5-based application that uses a ScriptManager control (http://support.microsoft.com/kb/981119) for more information.
Configure for FIPS 140-2 Compliance. If your system is already congured to be FIPS 140-2

compliant prior to installation, the installation process will not let you deselect the Congure for FIPS 140-2 Compliance option. If you no do not want the installed applications to be FIPS 140-2 compliant, you must manually set a Windows System cryptography setting to disabled: 3. From the Windows Control panel, select:
Administrative Tools > Local Security Policy > Local Policies (located in the left panel) > Security Options (located in the left panel) > System cryptography: Use FIPS compliant algorithms... (located in the right panel)

4. Double-click the System cryptography: Use FIPS compliant algorithms... policy and select Disabled. For new installations, the SHA-1 hash function algorithm is used regardless of whether or not Congure for FIPS 140-2 Compliance is enabled; for upgrade installations, the following rules apply: If FIPS 140-2 is enabled, all existing user information from the previous version is upgraded in the following steps: The original, encrypted user passwords are archived to a setup log le. New user passwords are randomly assigned and saved to a setup log le. The log le is located at: C:\Program Files\Common Files\IBM\SPSS\DataCollection\6\\Installer\NewPassword.logInterviewer Server Administration administrators can supply users these new, temporary passwords in a manner that is in accordance with their business practices. The MustChangePasswordAtNextLogin setting is enabled, which forces users to change their passwords at next login. When upgrading on a server that is currently not congured for FIPS 140-2, you are presented with the option to reset user passwords: If you choose to reset user passwords, the SHA-1 hash function algorithm is employed.

68 Chapter 3

If you choose to not reset user passwords, the server will continue to use the MD5 hash function algorithm. Keep the following points in mind when modifying an existing installation: When changing Congure for FIPS 140-2 Compliance from enabled to disabled, the SHA-1 hash function algorithm will continue to be employed. When changing Congure for FIPS 140-2 Compliance from disabled to enabled, the parameters outlined in the rst bullet point are employed. Refer to the National Institute of Standards and Technology (http://csrc.nist.gov/groups/STM/cmvp/standards.html#02) website for more information regarding FIPS 140-2. Notes: When FIPS 140-2 is congured for IBM SPSS Data Collection products, the applications adhere to the password protection security protocols that are dened on the Interviewer Server. For example, if the Interviewer Server is congured for MD5 security, the client-side applications will also use MD5 security for password protection, regardless of whether or not the Congure for FIPS 140-2 Compliance setting was selected during installation. When Microsoft .NET Framework 3.5 SP1 is installed on a computer that is running Windows 7 or Windows Server 2008 R2, and FIPS enabled, you cannot run an ASP.NET 3.5-based application that use a ScriptManager control. You can download a Microsoft Hotx (https://connect.microsoft.com/VisualStudio/Downloads/DownloadDetails.aspx?DownloadID=27494) that addresses this issue.
E The Start Copying Files page displays details about what will be installed and where. If this is correct, click Next. If not, click Back and step back through the pages to make the necessary

changes.
E Reboot the computer if prompted to do so. E Perform the post-installation tasks.

Single sign-on in a cluster environment

A single sign-on implementation for clustered environments improves user and role administration. The single sign-on implementation is required when signing onto a cluster results in the user signing onto all of the clusters IBM SPSS Data Collection Interviewer Server Administration instances. Cluster single sign-on allows a Interviewer Server Administration user to perform activities on each clustered Interviewer Server Administration server without signing onto each server. A clustered server installation is congured for single sign-on as follows:
E The activity instance that provides the best performance is selected.

69 IBM SPSS Data Collection Interviewer Server installation information

For each activity in a cluster environment, the installed instance information is saved under [Server/Application/ApplicationSettings]. The property MultiInstance is used to determine whether each activity utilizes the web load balancing feature. In DPM Explorer, MultiInstance should be congured as True (even when there is only one instance) for the IBM SPSS Data Collection Interviewer Server, IBM SPSS Data Collection Survey Tabulation and IBM SPSS Data Collection Survey Reporter activities, as these application activities are accessed from a different server. Note: When load balancing is utilized for computer assisted telephone interviewing (CATI) performance testing purposes, the MultiInstance property must be set to False. Interviewer Server Administration load balance selects the instance that exhibits the best performance. Refer to the Interviewer Server Administration Load Balancing topic in the IBM SPSS Data Collection Developer Library for more information.
E The server that hosts the activity instance is logged into.

If a user request is redirected to the activity on a different server, the username and ticket are appended as form parameters. Depending on the username and ticket, httpModules SingleSignOnModule handles the creation of the ASP.NET authentication ticket.
E The activity instance is exited.

Upon exiting an activity, httpHandlers EndApplication signs-out the ASP.NET authentication ticket.
E The Interviewer Server Administration session is logged off.

When a user logs out of Interviewer Server Administration, the ASP.NET authentication cookie is cleared and the DPM ticket is deleted from the DPM data base.

Virtual directory, session engine, and Web service registration

Starting with IBM SPSS Data Collection 6.0.1, during installation you are provided the option of conguring multiple IBM SPSS Data Collection Interviewer Server Administration virtual directories, session engines, and Web services (depending on which features you select during installation).
Configuring multiple IBM SPSS Data Collection Interviewer Server Administration virtual directories

Conguring multiple virtual directories, that run simultaneously, provides for optimum load balancing within a cluster. When any of the following features are selected during installation, you are presented with the Interviewer Server Administration Virtual Directory Conguration dialog that provides options for conguring the number of virtual directories that will be installed per server: Accessories Service Phone Interviews Remote Administration Survey Tabulation

70 Chapter 3

Survey Reporter Server Edition Author Server Edition When a cluster type installation is selected, the Machine Name list displays all Accessories, Survey Tabulation, Survey Reporter Server Edition, and Author Server Edition servers dened in the cluster. On the remaining cluster machines, the Machine Name list will only display the current machine name (the number of virtual directories can be congured separately on each cluster machine). When a single-machine installation is selected, the machine list only displays the current machine name.
E Select the appropriate machine names from the Machine Name list. E Enter the appropriate number of virtual directories for the selected Machine Name. You can enter

any number in the range of 1 through 64.

E Click Update to save your changes. The selected machine names are updated to work with the

dened number of virtual directories.

Configuring multiple session engines

You can congure multiple session engines in order to best utilize the memory on each IBM SPSS Data Collection Interviewer Server machine. When you select to install the Interview Service feature, the Interview Session Engine Conguration dialog displays and provides options for conguring the number or session engines for the selected Interviewer Servers. When a cluster type installation is selected, the Machine Name list displays all Interview Servers dened in the cluster. On the remaining cluster machines, the Machine Name list will only display the current machine name (the number of session engines can be congured separately on each cluster machine). When a single-machine installation is selected, the machine list only displays the current machine name.
E Select the appropriate machine names from the Machine Name list. E Enter the appropriate number of sessions engines for the selected Machine Name. You can enter

any number in the range of 1 through 64.

E Click Update to save your changes. The selected machine names are updated to work with the

dened number of session engines. In a cluster environment, if you do not want to manually modify the number of session engines on each machine: 1. Modify the cluster conguration on the primary server. 2. On the remaining cluster machines, modify the installation according to the modied cluster conguration (dened on the primary server). You will need to manually update the session engine conguration on each Accessories Server when the number of session engines is modied directly on each cluster machine.

71 IBM SPSS Data Collection Interviewer Server installation information

On each accessories server, you will need to manually update the ALTERNATE_INTERVIEW_ENGINES section in the servers web.cong for the CatiInt and ReviewInterview activities. For example:

<add key="ALTERNATE_INTERVIEW_ENGINES" value="http://IBM-R8XGL30/mrIEngWS,http://IBM-R8XGL30/mrIEngWS1,http://IBM-R8XG

Configuring multiple Web services

You can congure multiple web services to run on a single machine in order to best utilize the memory on each Web server machine. When you select to install the Web Service feature, the Interview Web Service Conguration dialog displays and provides options for conguring the number or Web services for the selected Web servers. When a cluster type installation is selected, the Machine Name list displays all Web servers dened in the cluster. On the remaining cluster machines, the Machine Name list will only display the current machine name (the number of Web services can be congured separately on each cluster machine). When a single-machine installation is selected, the machine list only displays the current machine name.
E Select the appropriate machine names from the Machine Name list. E Enter the appropriate number of Web services for the selected Machine Name. You can enter any

number in the range of 1 through 64.

E Click Update to save your changes. The selected machine names are updated to work with the

dened number of Web services.

Post-installation checklist for IBM SPSS Data Collection Interviewer Server installation
After you have installed IBM SPSS Data Collection Interviewer Server there are a number of tasks that you may need to do to ensure that all components are able to function correctly. Full details of these tasks are given below under separate headings.
Things you must do

If the image cache is installed on a machine with only the Web Service installed and that machine is outside the rewall, congure the image cache as remote Set up users and roles in IBM SPSS Data Collection Interviewer Server Administration On Accessories servers running Windows XP Service Pack 3, add the ASPNET account to the Launch permissions on LogBck02 If you have installed onto a machine on which IBM SPSS Data Collection Base Professional is installed, add Base Professional users to the IBM SPSS Data Collection group on that machine so that they have access to the log le folder If you have installed the Web Service on machines that have multiple IP addresses and web sites congured for each IP address, replace the Web Service machine names with IP addresses in DPM and reregister the Interview Service machines

72 Chapter 3

If you have Web servers that are accessed through the internet, replace the machine name in certain URLs with the fully qualied machine name If your site uses SSL, cancel the requirement for mrIEngWS to use a secure channel In cluster installations, modify the TCP/IP registry settings on machines running the Interview and Web Services
Things you must do if they are not done automatically

Register the Interview Service machines with the Web Service machines Start mrUserAdminServer and mrDPMServer3 if they are not already running Check that access permissions are set correctly for FMRoot and all its subfolders
Optional tasks

Add indexes to any existing sample tables to improve performance If your site uses telephone interviewing, increase the size of the appRequestQueueLimit setting for the .NET Framework. If your site uses telephone interviewing, change the thread conguration settings for the interviewing engine and the .NET Framework to avoid requests beings queued due to blocked thread pools. Install the Load Tool Congure the Interviewer Server Administration Email activity Increase the number and/or size of the log les Create a hosts le that will allow Interviewer Server services to communicate across a rewall Set up your Web site to use SSL Change the Interview Engine load balancing algorithm used to distribute interviews to the Interview Service machines If you are using SQL Server 2005 or 2008 and a named instance, edit SampleMgtGUI.Cong.xml to control the servers available to the Participants and Activate activities If you are upgrading from a previous version of IBM SPSS Data Collection Server, and you want to query your old log les (from the Manage Logs activity for example), copy the old logs from the previous versions log directory to the new IBM SPSS Data Collection Server 6.0.1 log location (by default, [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server Administration\Logs). Install the IBM SPSS Data Collection Developer Library
Things you must do on local machines

If Phone Reports users will need to create charts, enable the charting facility Enabling pop-ups and le downloads Enable the Internet Explorer security setting Allow websites to open windows without address or status bars.

73 IBM SPSS Data Collection Interviewer Server installation information

Set up automatic Windows login for Interviewer Server Administration users who use the Firefox browser For users who will run Interviewer Server Administration using the Firefox browser on the WYSE 5150SE, increase the default font size in Firefox

Adding DCOM permissions for scriptwriters to LogBckO2

If you have installed the Scriptwriter Service onto individual scriptwriters machines, and those scriptwriters will be logging in using an account other than that of the installing user, you should add DCOM permissions for the machines Users group to LogBckO2. This will prevent access problems if the scriptwriter works on projects that use quota control.
E From the Windows Start menu, choose Run. E Type dcomcnfg in the text box and click OK. E In the left-hand frame expand the display to show the following hierarchy: Component Services >

Computers > My Computer > DCOM Cong.

E In the left-hand frame, right-click LogBck02 and select Properties.

This opens the LogBckO2 Properties dialog box.

E Select the Security tab. E In the Access Permissions frame click Edit.

This opens the Launch Permissions dialog box.

E Click Add.

This opens the Select Users, Computers or Groups dialog box.

E In Enter the object names to select, type MachineName\Users, where MachineName is the

name of the scriptwriters machine.

E Click OK to save the change and then close dcomcnfg.

Enabling charts in the Phone Reports activity

The charting feature in IBM SPSS Data Collection Interviewer Server Administration is disabled by default. Before enabling this feature for any user it is your responsibility to verify that the said user is appropriately licensed for MS Ofce Web Components (OWC). Check your MS OWC license agreement or EULA. To enable the charting feature, you need to carry out the following steps: 1. Run the Chart Conguration program that is installed with IBM SPSS Data Collection Desktop 6.0.1. 2. Enable access to charts for users and roles.

74 Chapter 3

Running the chart configuration program

E Use Windows Explorer to locate the executable le ChartConguration.exe. By default, this is

installed in [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server Administration.

E Double-click the le name to run the program, then check the Display Charts in Interviewer Server Administration box and click OK.

Enabling access to charting for users and roles

After running the chart conguration program, you can enable access to charting for users in a particular role, so that only correctly licensed users are able to access it. You may nd that you need to create a separate role for these users. For more information, see the topic Adding roles on p. 77.
E In Interviewer Server Administration, choose Tools > User Administration

The User Administration activity starts.

E In the left frame, click Activities. E Depending on the application, expand the Phone, IBM SPSS Data Collection Survey Reporter,

or IBM SPSS Data Collection Survey Tabulation activity, then expand the Features option.
E Select the Can display charts feature.

A frame appears on the right of the page listing the roles currently assigned to this feature.
E Click Add/Remove.

This opens the Add Role dialog box.

E Choose the roles you want to assign to the feature and click OK.

Enabling pop-ups and file downloads

If the browser that is running IBM SPSS Data Collection Interviewer Server Administration and IBM SPSS Data Collection Interviewer Server has pop-up blockers or restrictions on downloading les, users will encounter problems with activities that make use of these features. In order for Interviewer Server to work as intended pop-ups and le downloads should be enabled.
Enabling pop-ups
E In Internet Explorer, select: Tools > Pop-up blocker > Pop-up blocker settings E Add the name of the machine that is running Interviewer Server to the settings.

75 IBM SPSS Data Collection Interviewer Server installation information

Enabling file downloads

E Follow the instructions that the browser provides the rst time it is unable to download a le. The

changes made at this point enable all subsequent le downloads in Interviewer Server. For example, when a user runs Export Data and chooses to download the exported data onto his/her computer, the export process will run but will display a message in the browsers information bar saying that Internet Explorer has blocked the site from downloading les onto the computer. To allow le downloads, the user should click on the location indicated in the message to display options for enabling downloads.

Things you must do

If the image cache is installed on a machine with only the Web Service installed and that machine is outside the rewall, congure the image cache as remote Set up users and roles in IBM SPSS Data Collection Interviewer Server Administration On Accessories servers running Windows XP Service Pack 3, add the ASPNET account to the Launch permissions on LogBck02 If you have installed onto a machine on which IBM SPSS Data Collection Base Professional is installed, add Base Professional users to the IBM SPSS Data Collection group on that machine so that they have access to the log le folder If you have installed the Web Service on machines that have multiple IP addresses and web sites congured for each IP address, replace the Web Service machine names with IP addresses in DPM and reregister the Interview Service machines If you have Web servers that are accessed through the internet, replace the machine name in certain URLs with the fully qualied machine name If your site uses SSL, cancel the requirement for mrIEngWS to use a secure channel In cluster installations, modify the TCP/IP registry settings on machines running the Interview and Web Services

Setting up the image cache on Web Service machines without direct access to FMRoot
When the Web server cannot access FMRoot you need to congure the Web servers image cache application to connect to the Accessories servers image cache application, which in turn goes to the FMRoot folder and selects images from the project folders. Perform the following steps on all machines running the Web Service:
E On each Web Service machine, open Windows Explorer and browse to

\Inetpub\wwwroot\SPSSMR\ImageCache.
E Remove the Read-Only properties on the Web.cong le and then open the le. E In the <appSettings> section, locate the line that denes the BASE_LOCATION key and change

the keys value so that it points to the Accessories server:

<add key"BASE_LOCATION" value="http://AccServer/SPSSMR/ImageCache/ImageCache.aspx">

76 Chapter 3 E Locate the line <add key="IS_REMOTE" value="false"/> and change the value from

false to true.
E Save and close the le.

Depending on the way your system is congured, you may also need to change some settings in Web.cong in [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server\Server\mrIWeb. The le contains two settings to do with the Image Cache.
ImageCacheURL. Denes the URL that the respondents browser will use to reference the image

cache on the Web tier.

<appSettings> <add key="ImageCacheURL" value="http://WebServer/SPSSMR/ImageCache/ImageCache.aspx"/> </appSettings>

This URL needs to be accessible from a machine outside the Web tier that is, on a machine other than the one on which respondents will take surveys. You can test this by opening a browser on a machine that represents your respondents machines and accessing this URL.
LocalImageCacheURL. Used only if the local machine cannot access the ImageCacheURL when

run locally.
<appSettings> <add key="LocalImageCacheURL" value="http://localhost/SPSSMR/ImageCache/ImageCache.aspx"/> </appSettings>

The LocalImageCacheURL must be accessible from the local machine. You can test this by opening a browser on the Web server and accessing the URL. If the URL set by the installer cannot be accessed from the local machine you may need to replace the machine name with a fully qualied domain name or an IP address.
E Browse to [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer

Server\Server\mrIWeb.
E Remove the Read-Only properties on the Web.cong le and then open the le. E Make whatever changes are necessary to ImageCacheURL and LocalImageCacheURL. E Save and close the le. E Stop and restart IIS to implement the changes. If you are running Windows Server 2003 or 2008,

you can stop and restart the IBM SPSS Data Collection Interviewer Server application pool (usually SPSSmrInterviewPool) rather than restarting IIS if you prefer. This has the advantage of not affecting any other applications that may be using IIS.

Setting up IBM SPSS Data Collection Interviewer Server Administration users, roles, and permissions
Users and roles are part of the IBM SPSS Data Collection Interviewer Server Administration security system. Every Interviewer Server Administration user has a unique user name and password, plus a personal working directory within the FMRoot\Users directory. Roles are a means of grouping users according to the activities they will use. For example, you might create a

77 IBM SPSS Data Collection Interviewer Server installation information

Scriptwriting role for users who need access to questionnaire design and building activities, and an Analysis role for users who need access to the activities that generate tables and export data. You might also create an Analysis role for users who need access to the applications that generate tables and export data. The installation procedure creates one administrator with a name and password of your choice and places that user in the DPMAdmins role. In addition, three further roles are created when you install IBM SPSS Data Collection Survey Tabulation: TabulationFullAccess, TabulationMediumAccess, and TabulationMinimumAccess. Each role is set up with the appropriate Interviewer Server Administration activities and features. You can attach users to these roles if required, or use them as a basis for creating your own roles. For details of the activities and features assigned to each role, see the Access Levels in Survey Tabulation topic in the Survey Tabulation Technical Documentation section of the IBM SPSS Data Collection Developer Library. Before you can add users and roles and set permissions, you need to start Interviewer Server Administration.
E Open your browser and go to http://machine_name/SPSSMR/DimensionNet/default.aspx. E On the Interviewer Server Administration login screen, enter the name and password for the user

you specied as the Interviewer Server Administration administration user during installation and click Login. This opens the main Interviewer Server Administration screen.

Adding users
E In IBM SPSS Data Collection Interviewer Server Administration, choose Tools > User Administration

The User Administration activity starts.

E Click Users.

A list of current user names appears on the right of the screen.

E On the right of the screen, click New User....

This opens the User Administration dialog box.

E Complete the elds in the dialog box and click OK to create the new account.

Adding roles
E In IBM SPSS Data Collection Interviewer Server Administration, choose Tools > User Administration

The User Administration activity starts.

78 Chapter 3 E Click Roles.

A list of current role names appears on the right of the screen.

E In this frame click New Role....

This opens the User Administration dialog box.

E Complete the elds in the dialog box and click OK. E In the Add User\Project\Activity dialog box, select the users who will be members of this role. E Click OK to create the role with the selected users as members.

Assigning activities to roles

Once you create users and roles, you can decide which roles may use each activity. Some features of some activities have their own security settings. For example, while all users may be able to run an activity, you may be able to restrict access to certain features within the activity to a subset of users. When you assign activities to roles, you are prompted to specify which activity features should be available to role members. When you assign activities to roles, always check whether the activity has security controlled features and consider who needs access to these features. The default may be that no one except administrators have access (which is probably not what you want). You may nd that you need to create a separate role for these users.
E In IBM SPSS Data Collection Interviewer Server Administration, choose Tools > User Administration

The User Administration activity starts.

E Click Activities. E Select an activity from the Activities tree.

Click the Roles tab on the right of the page. The tab lists the roles currently assigned to the selected activity.
E Click Add/Remove.

This opens the Add Role dialog box.

E Choose the roles you want to assign to this activity and click OK. E If the activity has features, a second dialog box is displayed. Select the features that should be

accessible to the roles you have just added.

E Click OK to assign the features to the role.

Adding the ASPNET account to the launch permissions on LogBck02

This task applies only to Accessories servers that are running Windows XP Service Pack 3.

79 IBM SPSS Data Collection Interviewer Server installation information E From the Windows Start menu, choose Run. E Type dcomcnfg in the text box and click OK. E In the left-hand frame, expand the display to show the following hierarchy: Component Services > Computers > My Computer > DCOM Cong E In the left-hand frame, right-click LogBck02 and select Properties.

This opens the LogBckO2 Properties dialog box.

E Select the Security tab. E In the Launch and Activation Permissions frame click Edit.

This opens the Launch Permissions dialog box.

E Click Add.

This opens the Select Users or Groups dialog box.

E Click Locations, and change the location to be your local machine. Then click OK. E Add ASPNET, and click OK. E In the Launch Permissions window, verify that Local Launch and Local Activation are allowed for

the ASPNET user and set them if they are not.

E Close dcomcnfg.

Adding IBM SPSS Data Collection Base Professional users to the IBM SPSS Data Collection group
IBM SPSS Data Collection Interviewer Server Administration and all the activities that run within it write log les to the folders named in the Directory setting in HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\DimensionNet\Log and \HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview\3\Log in the registry. The default for both keys is [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server Administration\Logs. IBM SPSS Data Collection desktop applications such as IBM SPSS Data Collection Base Professional usually write their log les elsewhere. If you install a mixture of Interviewer Server Administration and desktop applications on a machine, it makes sense to have all the log les written to the same location, and the Interviewer Server Administration Logs folder becomes the central location for all log les. The product installation programs deal with this automatically, but there may be times when you need to make some additional changes. Any user who is a member of the Data Collection group has permissions to write to les in the Logs folder. All Interviewer Server Administration activities are run by the anonymous user. The anonymous user is a member of the Data Collection group and therefore log messages can be written by all Interviewer Server Administration activities. Desktop application users (for example, users of Base Professional) are not necessarily members of this group and may not have

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permission to write to the Logs folder. Therefore, you may sometimes need to add desktop users to the Data Collection group. There are two situations when you will need to do this: You install IBM SPSS Data Collection Interviewer Server, IBM SPSS Data Collection Survey Tabulation, or IBM SPSS Data Collection Survey Reporter onto a machine that already has Base Professional installed. The installation procedure modies the registry so that log les for all Data Collection products go to [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server Administration\Logs. You install Base Professional onto a machine that already has Interviewer Server, Survey Tabulation, or Survey Reporter installed. Since the Interviewer Server Administration Logs folder is already set as the logging folder, the applications installation program does not change the registry settings. Follow these steps to add a user to the Data Collection group on machines on which Base Professional is installed:
E Open Control Panel and choose: Administrative Tools > Computer Management

This opens the Computer Management window.

E Expand Local Users and Groups, click Groups. E In the right-hand frame, right-click the Data Collection group that you created for installing Interviewer Server and choose Add to Group.

This opens the groups Properties dialog box.

E Click Add.

This opens the Users or Groups dialog box.

E In the list of names, choose the names of the users you want to add to the group and click Add. E Click OK to close the Users or Groups dialog box.

Changes for machines with multiple IP addresses

If you have installed the Web Service onto a machine with multiple IP addresses, and have web sites set up for each IP address, you must update the project management database so that it refers to the IP addresses of the IBM SPSS Data Collection Interviewer Server Web sites rather than the names of the machines on which the Web Service is installed. The recommended way to do this is to use DPM Explorer, which is installed as part of the IBM SPSS Data Collection Developer Library.
E Navigate to

[INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\DDL\Code\Tools\VB.Net\DPMExplorer.Net and double click DPMExplorer.exe.

E In the left-hand frame of the DPM Explorer screen, click Clusters. E In the upper right-hand frame, click DefaultCluster.

81 IBM SPSS Data Collection Interviewer Server installation information

The value of this property is displayed in the lower right-hand frame.

E In the lower right-hand frame, replace the machine names with the IP addresses of the web sites

you will be using. Do not delete the & symbols that enclose the names.
E Click Apply and then close DPM Explorer. E Log on to a machine running the Interview Service. E Browse to [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server\Server and double-click RegIntSvr.exe to register the Interview Service machines with the Web Service

machines.
E Repeat these last two steps on all other machines running the Interview Service.

Replacing machine names in URLs with fully qualified machine names

If you have Web servers that are accessed through the internet, you will need to replace the machine names in certain URLs with fully qualied machine names. For example, you might replace the server name exampleserver with exampleserver.com. The URLs must be changed on machines running the Accessories or Interviewing service, and are as follows: ImageCacheURL DimensionsInterviewUrl FileManagerWebserviceUrl (must always be changed if users need to activate projects over the internet using the Promote Project activity) DefaultCluster
E In Windows Explorer, navigate to [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer

Server\Server\mrIWeb and remove the read-only property on the Web.cong le.

E Open Web.cong. E Locate the section that adds the ImageCacheURL key and change the value of this key to use a

fully qualied domain name:

<appSettings> <add key="ImageCacheURL" value="http://SERVER.DOMAIN.COM/SPSSMR/ImageCache/ImageCache.aspx"/> </appSettings>

E Save your changes and close the le. E Navigate to [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\DDL\Code\Tools\VB.NET\DPM

Explorer.Net and double click DPMExplorer.exe. This opens the DPM Explorer window.
E In the left-hand frame expand the main site entry and click the Properties entry.

A list of site properties is displayed in the upper right-hand frame.

E Do the following for the DimensionsInterviewUrl and FileManagerWebServiceUrl properties

and, if necessary, for InterviewUrl. Click the property name or value.

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This displays the propertys value in the lower right-hand frame. In the lower right-hand frame, replace the machine name with the fully qualied machine name and click Apply. This updates the entry in the upper right-hand frame.
E If the Web Service cannot communicate with the Interviewing Engine Service using a basic

machine name, update the DefaultCluster property as follows: In the left-hand frame click the Clusters entry.

In the DefaultCluster property, replace the value of WEBSERVERLIST with a fully qualied domain name, for example: DBSERVER&=&MyDbServer&;&DBDRIVER&=&SQL Server&;&IVSERVERLIST&=&MyIntServer&;&WEBSERVERLIST&=&ServerName.DomainName.com&;& Security=SSPI;Initial Catalog=mrInterviewData;Data Source=MyServerName;
E Close DPM Explorer.

Fully qualified machine names and IBM SPSS Data Collection Survey Reporter Server Edition/IBM SPSS Data Collection Author Server Edition

When a fully qualied machine name is used to access IBM SPSS Data Collection Survey Reporter Server Edition or IBM SPSS Data Collection Author Server Edition on an IBM SPSS Data Collection Interviewer Server the Survey Reporter Server Edition/Author Server EditionStartURL will need to be changed (via DPM) to the fully qualied machine name in order to prevent connection issues. Do not use a relative URL when updating the StartURL value.

Cancelling the requirement for mrIEngWS to use a secure channel

If your web site uses SSL you will need to cancel the requirement for mrIEngWS to use a secure channel.
E From Control Panel select: Administrative Tools > Internet Information Services

This opens the Internet Information Services window.

E In the left-hand frame, navigate to the Web site through which users will access IBM SPSS

Data Collection Interviewer Server. Then right-click on the web site name and select Properties. This opens the Web Site Properties dialog box.
E Right-click mrIEngWS and select Properties. E In the Secure communications frame, click Edit.

This opens the Secure Communications dialog box.

E Cancel Require secure channel (SSL) and click OK. E Close IIS.

83 IBM SPSS Data Collection Interviewer Server installation information

Modifying TCP/IP registry settings on Interview and Web servers in a cluster

Note: These instructions are only intended for use with Interview and Web servers. The settings outlined in this topic should not be employed in any other environment. In cluster installations, if the Interview or Web servers run out of available ports, interviews will fail. An indication that a server is failing because of insufcient available socket ports is the following message in the IVW logs:
Error calling WS method 'Method'. URL 'URL', Error codes: Client 5, HTTP -1, SOAP 0, TCP 10048

You can prevent this from happening by changing either of the following settings for TCP/IP in the Windows registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters): Increase the port range that is used for anonymous ports to approximately 20000 ports (for example) by modifying the MaxUserPort registry key. Change the connection time-out set in TcpTimedWaitDelay from the default 240 seconds to anything from 30 to 300 seconds. Refer to the Microsoft Knowledge Base Article 319502 at http://support.microsoft.com/kb/319502/en-us/ (http://support.microsoft.com/kb/319502/en-us/) for more information on changing these settings.

Things you must do if they are not done automatically

Register the Interview Service machines with the Web Service machines Start mrUserAdminServer and mrDPMServer3 if they are not already running Check that access permissions are set correctly for FMRoot and all its subfolders

Registering Interview Service machines with Web Service machines

When installing the Interview Service, the installer registers the Interview Service machine with all machines currently running the Web Service. If you install the Interview Service before you have installed IBM SPSS Data Collection Interviewer Server on all your Web servers, the registration of that Interview server with the Web servers cannot take place. When this happens you will need to register the Interview Service machine manually. There are two ways of doing this. Either:
E Reboot each Interview Service machine that you want to register.

Or:
E On each Interview Service machine to be registered, navigate to

[INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server\Server and run RegIntSvr.exe.

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Starting mrUserAdminServer and mrDPMServer3

The installation process normally starts mrUserAdminServer and mrDPMServer3 on all machines running the Interviewing Service. Take the following steps to check whether the services are running and, if necessary, to start them.
E Open Control Panel and choose: Administrative Tools > Services

This opens the Services dialog box.

E In the list of services check that both services are running. E If a service is not running, right-click on it and choose Start.

If neither service is running, you should start mrUserAdminServer followed by mrDPMServer3. A dialog box reports progress of the start-up procedure.

Access permissions for FMRoot and its subfolders

Every folder has an Access Control List (ACL) that determines which users and groups can access the folder and what they can do with it. The installation procedure sets access permissions for the FMRoot folder and all its subfolders so that all members of the IBM SPSS Data Collection group have access to those folders. However, a problem with the Windows operating system means that occasionally these permissions are not stored in the correct order and that the permissions for the Dimension group will be ineffective. If this happens, users may see messages such as The application was unable to resolve the path to the shared project les for the selected project. when they use IBM SPSS Data Collection Interviewer Server Administration activities that access one of the FMRoot subfolders. To avoid this problem, take the following steps.
E For each subfolder within FMRoot, right-click on the folder name and choose Sharing and

Security. This opens the Properties dialog box for that subfolder.
E Select the Security tab.

If the permissions are stored in the wrong order, you will see the following message box:
Figure 3-2 Security message box when an FMRoot folder has an ACL problem

E To correct the ACL for this folder, click OK as directed.

85 IBM SPSS Data Collection Interviewer Server installation information E Select the entry for the Data Collection group and check that it has Full Control for the current folder. If not, set this permission and click OK.

If you want further information about the Windows problem, refer to http://support.microsoft.com/?id=834721 (http://support.microsoft.com/?id=834721) and http://support.microsoft.com/default.aspx?scid=kb;en-us;322293 (http://support.microsoft.com/default.aspx?scid=kb;en-us;322293)

Optional tasks
Add indexes to any existing sample tables to improve performance If your site uses telephone interviewing, increase the size of the appRequestQueueLimit setting for the .NET Framework. If your site uses telephone interviewing, change the thread conguration settings for the interviewing engine and the .NET Framework to avoid requests beings queued due to blocked thread pools. Install the Load Tool Congure the IBM SPSS Data Collection Interviewer Server Administration Email activity Increase the number and/or size of the log les Create a hosts le that will allow IBM SPSS Data Collection Interviewer Server services to communicate across a rewall Set up your Web site to use SSL Change the Interview Engine load balancing algorithm used to distribute interviews to the Interview Service machines If you are using SQL Server 2005 or 2008 and a named instance, edit SampleMgtGUI.Cong.xml to control the servers available to the Participants and Activate activities If you are upgrading from a previous version of IBM SPSS Data Collection Server, and you want to query your old log les (from the Manage Logs activity for example), copy the old logs from the previous versions log directory to the new IBM SPSS Data Collection Server 6.0.1 log location (by default, [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server Administration\Logs). Install the IBM SPSS Data Collection Developer Library

Adding indexes to sample tables

IBM SPSS Data Collection Interviewer Server indexes any sample tables that it creates to provide improved performance on projects that use sample management. If you create sample tables manually outside Interviewer Server, you can set the same indexes manually on those tables to achieve the same performance gains. If you have sample tables created with Interviewer Server\mrInterview 3.1 or earlier you may wish to add the indexes to those tables too. You can also use these instructions as guidelines if you want to index new elds that you add to sample tables.

86 Chapter 3 E Start the SQL query analyzer as follows:

If you are using SQL Server 2005 or 2008, open SQL Server Management Studio and select the New Query feature.
E Connect to your Interviewer Server database server. E In the drop-down list of databases, select the sample database whose table or tables you want to

index.
E In the Query window, type the following commands. You will need to repeat the commands for

each sample table you have created manually. For tables that are used for Web (inbound) and/or telephone interviewing (outbound) projects:
CREATE NONCLUSTERED INDEX Name_idx_id_active CREATE NONCLUSTERED INDEX Name_idx_queue CREATE NONCLUSTERED INDEX Name_idx_active ON TableName (Id, Active) ON TableName (Queue) ON TableName (Active)

Tables that are used for telephone interviewing projects need the following additional indexes:
CREATE CREATE CREATE CREATE NONCLUSTERED NONCLUSTERED NONCLUSTERED NONCLUSTERED INDEX INDEX INDEX INDEX

Participants_idx_id_active ON (Id, Active) Participants_idx_queue_sortid ON SampleTableName (Queue, SortId, ExpirationT Participants_idx_queue_appointmenttime ON SampleTableName (Queue, Appointmen Participants_idx_queue_recalltime ON SampleTableName (Queue, RecallTime, Ex

E If you also wish to index the associated history tables, type the following for each history table

in the database:
CONSTRAINT Participants_ProjectName_HistoryTable_pk PRIMARY KEY CLUSTERED (Id) CREATE NONCLUSTERED INDEX Participants_ProjectName_HistoryTable_idx ON SampleTableName (SampleId) CREATE NONCLUSTERED INDEX Participants_ProjectName_HistoryTable_idx_starttime ON SampleTableName (StartTime)

E Press F5 or click Execute Query (the green triangle). E If you have sample tables in more than one database, select the next database from the drop-down

list and repeat these commands for the tables in that database.
E Save your changes and exit.

Increase the size of appRequestQueueLimit in the .NET framework

Each virtual directory on your Web server has a queue that stores requests to be passed from IIS to the .NET Framework (ASP.NET). If an applications queue becomes full, users see the HTTP 503, Server is busy, message and the queue starts to rejects requests. If your site uses telephone interviewing, you should consider increasing the queue size to prevent the Phone activity ooding its queue with requests. This change is strongly recommended, especially if you have many interviewers working at the same time.
E On each machine running the Web Service, navigate to

c:\Windows\Microsoft.Net\Framework\v3.5\CONFIG and open machine.cong.

E Locate the line that starts <httpRuntime ...> (it is near the beginning of the le) and change the

value of the appRequestQueueLimit attribute from 100 to 1000.

87 IBM SPSS Data Collection Interviewer Server installation information E In the <system.web> section, add the following settings or edit your existing settings so that they

contain the designated properties and values.

<system.web> <httpRuntime minFreeThreads="88" minLocalRequestFreeThreads="76" appRequestQueueLimit="1000"/> <processModel autoConfig="false" maxWorkerThreads="100" maxIoThreads="100"/> </system.web>

E Save your changes and close the le.

For more detailed information about this change, refer to pages 818 and 819 of http://download.microsoft.com/download/a/7/e/a7ea6fd9-2f56-439e-a8de-024c968f26d1/ScaleNet.pdf (http://download.microsoft.com/download/a/7/e/a7ea6fd9-2f56-439e-a8de-024c968f26d1/ScaleNet.pdf).

Changing thread configuration settings for the .NET framework

This topic applies only to sites that run telephone interviews. When a telephone interviewer requests a number to call, the Phone activity requests one from the sample management system. If the system does not have enough resources allocated for dealing with these requests, the requests will be queued and interviewers will have to wait longer than necessary to receive numbers. You can reduce the likelihood that this will happen by increasing the resources available for processing requests. Make the following changes on each machine running the Phone Participants activity or the Interviewing Service
For machines running the Interviewing Service
E From the Windows Start menu, choose Run. E In the Run dialog box, type regedit and click OK. E Step down through the hierarchy to

\HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview\3\Interviewing.
E Right-click in the right-hand frame, select New, DWORD value, and enter DefaultThreadPoolSize

as the value name.

E Right-click this new entry and select Modify. E In the Edit DWORD Value dialog box, type 200 as the value and choose Decimal as the base. Click OK to save your changes.

Note: You do not need to set this value if the server has eight or more logical processors.
E Close Registry Editor.

For machines running the Phone Participants activity or the Interviewing Service
E Navigate to C:\Windows\Microsoft.Net\Framework\v3.5\CONFIG and open machine.cong. E In the <system.web> section, add the following settings or edit your existing settings so that they

contain the designated properties and values.

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<system.web> <httpRuntime minFreeThreads="88" minLocalRequestFreeThreads="76"/> <processModel autoConfig="false" maxWorkerThreads="100" maxIoThreads="100"/> </system.web>

E In the <system.net> section, add the following settings or edit your existing settings so that they

contain the designated properties and values.

<system.net> <connectionManagement> <add address="*" maxconnection="100"/> </connectionManagement> </system.net>

E Save your changes and close the le.

Note: Settings dened in the web.cong le override settings dened in the machine.cong le. For example, when the maxconnection setting is present in the applications web.cong le, the application will use the setting that is dened in web.cong instead of the setting that is dened in machine.cong. When settings are not dened in the web.cong le, the settings in machine.cong are honored.

Installing the IBM SPSS Data Collection Load Tool

IBM SPSS Data Collection Interviewer ServerIBM SPSS Data Collection Load Tool is a program that can be run to test Interviewer Server performance in various scenarios. It is particularly useful for simulating live interviewing across a number of projects that are running simultaneously, where it can highlight potential problems with system loading before the projects go live. It can also be used it to test and evaluate the effect of changes in your system conguration before implementing them. The Load Tool is an installation option on the IBM SPSS Data Collection Server installation DVD-ROM. You can install the Load Tool on any machine, but a machine outside the Interviewer Server cluster is best. For further information about the Load Tool, refer to Load Testing in IBM SPSS Data Collection Developer Library.
E Launch the IBM SPSS Data Collection Server installation program. E Click Next on the Welcome page. E On the License Agreement page, click Yes and click Next. E On the Select Features page, select Load Tool (located under Interviewer Server -> Utilities), and click Next. E The Choose Destination Location page shows where the les for the Load Tool will be installed. To accept the default location just click Next. To install into a different location, click Browse and then browse to the folder you want to use (you may create a new folder if necessary). Click OK to close the Choose Folder dialog and then click Next to continue. E On the Start Copying Files page, click Next. E The Setup Status page reports installation progress. E Click Next on the Setup information page.

89 IBM SPSS Data Collection Interviewer Server installation information E When the installation has nished, choose whether to restart your machine now or later and click Finish. If you want to run the post-installation steps straight away you must restart your machine

now.

Configuring the IBM SPSS Data Collection Interviewer Server Administration Email activity
The installation procedure asks whether you want to congure the IBM SPSS Data Collection Interviewer Server Administration Email activity as part of the installation process. If you choose not to do this, or the automatic conguration fails, you can perform the conguration manually as follows:
E In Windows Explorer, navigate to

[INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\DDL\Code\Tools\VB.NET\DPM Explorer.Net and double click DPMExplorer.exe. DPMExplorer is installed as part of the IBM SPSS Data Collection Developer Library which you can install from the IBM SPSS Data Collection Server installation CD. For more information, see the topic Installing the IBM SPSS Data Collection Developer Library on p. 95.
E Expand the site entry and then select the Properties entry.

You should see properties called EmailServerName and EmailServerPort in the right-hand frame.
E If the properties exist but have no values, dene their values as follows:

Select the property. In the lower frame on the right of the screen, type the appropriate value and click Apply. The propertys value is displayed in the upper right-hand frame.
E If the properties are not present, choose: Add > Property

and enter the propertys name and value in the dialog box displayed.
E Close DPM Explorer.

Changing the number and/or size of the log files

IBM SPSS Data Collection Interviewer Server records the actions that it takes during each interview, and any problems it encounters, in a series of log les. When a log le reaches 4Mb in size, Interviewer Server closes that le and starts a new one. When the tenth le reaches its maximum size, Interviewer Server starts overwriting the rst log le in the set. Depending on the amount of logging information you want to retain, you can increase the number of log les that Interviewer Server creates before it starts overwriting existing les, or you can increase the maximum size of each le. In general, it is better to increase the number of log les used rather than the size of each le. Log les that will be opened in DM Query should not be larger than 4Mb. The MaxFiles and MaxFileSizeInKB keys that control logging behavior are dened in the following locations in the registry:

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HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\DimensionNet\Log HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\DimensionNet\3\Log HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\MRPropertyManagement\2.0\Log HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\MRPropertyManagement\2.0\Security\Auditing Note: Any changes you make must be made in all locations since you cannot be sure which application will start the logging component. For consistency, they should also be made on all machines running the Interviewing and Accessories Services.
To Change the Maximum Number of Log Files and/or the Maximum Log File Size
E From the Windows Start menu, choose Run. E In the Run dialog box, type regedit and click OK. E Step down through the hierarchy to the appropriate location. E In the right-hand frame, right-click on the key you want to change and choose Modify. E On the Edit DWORD Value dialog box, enter the new value. E Close the Registry Editor.

Creating a Hosts file for running IBM SPSS Data Collection Interviewer Server through a firewall
If you have installed IBM SPSS Data Collection Interviewer Server in a non-domain environment, you may nd that machines that communicate using machine names rather than IP addresses cannot communicate across the rewall. If this happens, create a hosts le on those machines linking the machine names with the machines IP addresses.

Setting up your Web site to use SSL

You can increase the security of the Web site that provides access to IBM SPSS Data Collection Interviewer Server by using the Secure Sockets Layer (SSL) which encrypts Web documents passed to and from the site. This topic explains how to set up and enable SSL, and how to ensure that IBM SPSS Data Collection Interviewer Server Administration always creates interview URLs that use SSL. Note: It is not currently possible to congure the Interview Tier web service to use SSL.

91 IBM SPSS Data Collection Interviewer Server installation information

Creating a Server Certificate on Windows Server 2003

E From Control Panel select: Administrative Tools > Internet Information Services

This opens the Internet Information Services window.

E In the left-hand frame, navigate to the Web site through which users will access Interviewer

Server. Then right-click on the web site name and select Properties. This opens the Web Site Properties dialog box.
E On the Directory Security tab, click Server Certicate.

This starts the IIS Certicate Wizard.

E On the Welcome page, click Next. E On the Server Certicate page, select Create a new certicate and click Next. E On the Delayed or Immediate Request page, click Prepare the request now, but send it later and click Next. E On the Name and Security Settings page, enter the name of your web site. (You can enter any name you like here, but it is a good idea to enter a name that can be recognized later.) Click Next. E On the Organization Information page, enter a name of your choice in both elds and then click Next. E The Your Sites Common Name page should show the correct computer name for the chosen web site, so click Next to continue. E On the Geographical Information page, complete the elds as appropriate. E Click Next on all other pages until you reach the end of the wizard. Then click Finish to return to

the Web Site Properties dialog box.

E In the Secure communications frame, click Edit.

This opens the Secure Communications dialog box.

E Select Require secure channel (SSL) and click OK. E Close IIS. E The certicate used for SSL must be trusted on the local machine. To check this, proceed as

follows: Open Internet Explorer and select:

Tools > Internet Options

On the Content tab click Certicates. On the Certicates dialog box, select the Trusted Root Certication Authorities tab and check that the certicate for SSL appears in the list.

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If the certicate does not appear in the list, click Import to run the Certicate Import wizard which will add the certicate to the list. Close Internet Explorer.
E Follow the instructions in Cancelling the Requirement for mrIEngWS to use a Secure Channel E If your SSL certicate is assigned to a fully qualied domain name, change the value of the

LocalImageCacheURL setting in the Web Services Web.cong le so that it uses the fully qualied domain name. Perform the following steps on all machines running the Web Service. In Windows Explorer, navigate to [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server\Server\mrIWeb and open Web.cong using Visual Studio or a text editor. Change the entry for LocalImageCache so that it reads something like:
<add key="LocalImageCacheURL"value="https://www.FQDomainName.com/SPSSMR/ImageCache/ImageCache.aspx"/>

Save the change and close the le.

Creating a Server Certificate on Windows Server 2008
E Create a certicate server in Windows 2008. Refer to the Microsoft

TechNet article: Active Directory Certicate Services Step-by-Step Guide (http://technet.microsoft.com/en-us/library/cc772393(WS.10).aspx) for more information.
E Request an Internet server certicate in Microsoft Internet Information Services (IIS) 7. Notice

that the common name is typically the last visiting URL (for example, the common name is www.spssmrdc.com). You will need to replace the default common name with the server name you specify during server installation. Refer to the Microsoft TechNet article: Request an Internet Server Certicate (IIS 7) (http://technet.microsoft.com/en-us/library/cc732906(WS.10).aspx) for more information.
E While still in IIS, send the certicate request to the certicate server:

http://<certificateserver>/CertSrv
E Issue the certicate request from the certicate server. Refer to the Microsoft support article: Secure

an ASP.NET Application Using Client-Side Certicates (http://support.microsoft.com/kb/315588) for more information.

E Download the certicate le from: http://<certificateserver>/CertSrv E In the IBM SPSS Data Collection servers IIS application, click Complete Certication Request... to import the certicate. E Add a site binding with https, select the server certicate, and select the Require SSL option for the

Web site where you want to install Data Collection.

93 IBM SPSS Data Collection Interviewer Server installation information E In the Data Collection servers host le, input the certicate servers IP address along with the

certicate common name (for example, 9.115.21.200 www.<servername>.com) Note: You will need to change the LocalImageUrl value if the SSL certicate is assigned to a fully qualied domain name.
E Install IBM SPSS Data Collection Server with SSL enabled.

Client configuration
E On each client machine that will connect to the Data Collection server, input

http://<certificateserver>/CertSrv in the Web browser and select to request a Web browser certicate when prompted.
E From the certicate server, Issue the certicate request.

Note: The preceding step is required because self-signed certicates are not currently supported.
E In the client machines Web browser, download the certicate and import it into Root Trust

and Trust Publisher.

Changing the interview engine load balancing algorithm

The interview engine load balancing algorithm tries to ensure that interviews are evenly distributed across machines running the Interviewing Service. If you nd that the default algorithm does not suit your requirements you may change it. Refer to Load Balancing Interviewing Engines in the IBM SPSS Data Collection Interviewer Server section of the IBM SPSS Data Collection Developer Library documentation for further information about this facility and examples of load balancing algorithms based on different criteria.
Changing the load balancing algorithm for distributing interviews

Perform the following steps on each machine running the Interview Service.
E Make a copy of the le [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer

Server\Server\defaultload.mrs.
E Edit the copy of the script to implement the type of load balancing you require. E Change the registry key

\HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview\3\LoadBalancing\LoadBalancingScript so that it has the full path to the new script le as its value.
E Stop and restart IIS. If you are running Windows 2003, you can stop and restart the Interviewer

Server application pool (usually SPSSmrnterviewPool) rather than restarting IIS if you prefer. This has the advantage of not affecting any other applications that may be using IIS.

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Naming servers available to the Participants and Activate activities

This task applies only to sites running SQL Server and a named instance. When the Participants and Activate activities generate the selection list for the Server eld, they do not include named instances. Users can normally choose an unlisted server simply by typing its name in the input box. However, this does not work for named instances. To avoid this situation it is best to restrict users to choosing from a predened list of server names only. The names of available servers and access rights to those servers are dened the SampleMgtGUI.Cong.xml le. To restrict the servers that can be chosen in Participants and Activate edit the le as follows:
E Navigate to [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer

Server\FMRoot\Shared\Cong and open SampleMgtGUI.Cong.Xml using a text editor of your choice.

E Locate the <SampleManagementGUI> tag and add the showexistingonly="false" attribute

as follows:
<SampleManagementGUI showexistingonly="false"> ... </SampleManagementGUI>

E Save your changes and close the le.

For further information about SampleMgtGUI.Cong.xml refer to Controlling Access to Sample Data in the IBM SPSS Data Collection Developer Library.

Modifying the default Web service settings for IBM SPSS Data Collection Remote Administration
If you have installed IBM SPSS Data Collection Remote Administration, you may want to modify the default Web service settings that control synchronization between remote interviewers and the Remote Administration. You can change the Web service settings by editing the web.cong le. By default, the web.cong le is found in C:\InetPub\wwwroot\SPSSMR\SyncWebService\web.cong.
Property DPMServerName inbox Description Name of the DPM server machine. If the server is located on a remote machine, change this value to that machines name. Default Value: localhost Location of the SyncWebService inbox. If IBM SPSS Data Collection Interviewer Server Administration was not installed in the default location of C:\InetPub\wwwroot\SPSSMR, change this value to a complete le path that the anonymous user has read/write access to. Default Value: C:\InetPub\wwwroot\SPSSMR\SyncWebService\inbox

95 IBM SPSS Data Collection Interviewer Server installation information

ShouldHostTransferService

PrincipalSyncWebService

Indicates whether IBM SPSS Data Collection Interviewer Server should host a transfer service specically for the Remote Administration. This is unnecessary if Interviewer Server is being used on this cluster for Web or CATI interviews, as Remote Administration will employ the same transfer service. However, if Interviewer Server will not be used on this cluster for Web or CATI interviews, set this value to True. Default Value: False Indicates that the SyncWebService instance is a proxy for the specied service. By default, this setting is commented out. To set the property, remove the comment markers and replace the default value with the actual path to the principal service. Note that if this line is uncommented, all other Web service settings specied in the current web.cong le are ignored. Default Value: http://your-principal-server/SPSSMR/SyncWebService/SyncWebService.asmx

Installing the IBM SPSS Data Collection Developer Library

For more information, see the topic Installing the IBM SPSS Data Collection Developer Library in Chapter 4 on p. 128.

Things you must do on local machines

If Phone Reports users will need to create charts, enable the charting facility Enabling pop-ups and le downloads Enable the Internet Explorer security setting Allow websites to open windows without address or status bars. Set up automatic Windows login for IBM SPSS Data Collection Interviewer Server Administration users who use the Firefox browser For users who will run Interviewer Server Administration using the Firefox browser on the WYSE 5150SE, increase the default font size in Firefox

Adding DCOM permissions for scriptwriters to LogBckO2

If you have installed the Scriptwriter Service onto individual scriptwriters machines, and those scriptwriters will be logging in using an account other than that of the installing user, you should add DCOM permissions for the machines Users group to LogBckO2. This will prevent access problems if the scriptwriter works on projects that use quota control.
E From the Windows Start menu, choose Run. E Type dcomcnfg in the text box and click OK. E In the left-hand frame expand the display to show the following hierarchy: Component Services >

Computers > My Computer > DCOM Cong.

E In the left-hand frame, right-click LogBck02 and select Properties.

This opens the LogBckO2 Properties dialog box.

E Select the Security tab.

96 Chapter 3 E In the Access Permissions frame click Edit.

This opens the Launch Permissions dialog box.

E Click Add.

This opens the Select Users, Computers or Groups dialog box.

E In Enter the object names to select, type MachineName\Users, where MachineName is the

name of the scriptwriters machine.

E Click OK to save the change and then close dcomcnfg.

Enabling charts in the Phone Reports activity

The charting feature in IBM SPSS Data Collection Interviewer Server Administration is disabled by default. Before enabling this feature for any user it is your responsibility to verify that the said user is appropriately licensed for MS Ofce Web Components (OWC). Check your MS OWC license agreement or EULA. To enable the charting feature, you need to carry out the following steps: 1. Run the Chart Conguration program that is installed with IBM SPSS Data Collection Desktop 6.0.1. 2. Enable access to charts for users and roles.
Running the chart configuration program
E Use Windows Explorer to locate the executable le ChartConguration.exe. By default, this is

installed in [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server Administration.

E Double-click the le name to run the program, then check the Display Charts in Interviewer Server Administration box and click OK.

Enabling access to charting for users and roles

After running the chart conguration program, you can enable access to charting for users in a particular role, so that only correctly licensed users are able to access it. You may nd that you need to create a separate role for these users. For more information, see the topic Adding roles on p. 77.
E In Interviewer Server Administration, choose Tools > User Administration

The User Administration activity starts.

E In the left frame, click Activities. E Depending on the application, expand the Phone, IBM SPSS Data Collection Survey Reporter,

or IBM SPSS Data Collection Survey Tabulation activity, then expand the Features option.

97 IBM SPSS Data Collection Interviewer Server installation information E Select the Can display charts feature.

A frame appears on the right of the page listing the roles currently assigned to this feature.
E Click Add/Remove.

This opens the Add Role dialog box.

E Choose the roles you want to assign to the feature and click OK.

Enabling pop-ups and file downloads

If the browser that is running IBM SPSS Data Collection Interviewer Server Administration and IBM SPSS Data Collection Interviewer Server has pop-up blockers or restrictions on downloading les, users will encounter problems with activities that make use of these features. In order for Interviewer Server to work as intended pop-ups and le downloads should be enabled.
Enabling pop-ups
E In Internet Explorer, select: Tools > Pop-up blocker > Pop-up blocker settings E Add the name of the machine that is running Interviewer Server to the settings.

Enabling file downloads

E Follow the instructions that the browser provides the rst time it is unable to download a le. The

changes made at this point enable all subsequent le downloads in Interviewer Server. For example, when a user runs Export Data and chooses to download the exported data onto his/her computer, the export process will run but will display a message in the browsers information bar saying that Internet Explorer has blocked the site from downloading les onto the computer. To allow le downloads, the user should click on the location indicated in the message to display options for enabling downloads.

Enabling the Internet Explorer security setting Allow websites to open windows without address or status bars
If the browser that is running IBM SPSS Data Collection Interviewer Server Administration or IBM SPSS Data Collection Interviewer Server displays a URL eld for each dialog, you will need to enable the Internet Explorer Allow websites to open windows without address or status bars security setting.
Enabling the Security Setting
E In Internet Explorer, select: Tools > Internet Options > Security > Custom level... E Select the Enable option under the Allow websites to open windows without address or status

bars setting.

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Enabling automatic Windows login to IBM SPSS Data Collection Interviewer Server Administration for Firefox
IBM SPSS Data Collection Interviewer Server Administration users who are using the Firefox browser can login into Interviewer Server Administration automatically using their Windows login credentials. However, this does not happen until users have logged into Interviewer Server Administration manually at least once using these credentials. Users can avoid this by carrying out the following tasks before using Interviewer Server Administration with Firefox for the rst time.
E In Firefox, type about:cong into the URL address bar.

This displays a list of congurable options.

E In Filter, type network automatic.

A reduced list of options is displayed.

E Double-click network.automatic-ntlm-auth.trusted-uris and then type the name of the Interviewer

Server Administration server. If your site has more than one Interviewer Server Administration server, type a list of names separated by commas.

Changing font settings for Firefox on Wyse 5150SE terminals

The default font settings in the Firefox browser produce very small text in IBM SPSS Data Collection Interviewer Server Administration when used on Wyse 5150SE terminals. You will probably want to change these settings to make the Interviewer Server Administration text more readable. Suggested settings are as follows:
Proportional Serif Sans-serif Monospace Luxi Sans Serif, 15 pixels Luxi Sans Luxi Sans 13 pixels

E In Firefox, select Edit > Preferences > Fonts & Colors E Make whatever font changes you think are necessary to produce readable text.

Installing IBM SPSS Data Collection Interviewer Server for off-line use
The notes in this section summarize how to use the installation procedure to install a version of IBM SPSS Data Collection Interviewer Server that will work whether or not your laptop is connected to a network.

99 IBM SPSS Data Collection Interviewer Server installation information

If you install Interviewer Server onto a single machine using the default Domain option, you will nd that Interviewer Server works properly when you are logged in to your local network, but not when your are using your laptop in standalone mode. The problems you will encounter are as follows: UNC pathnames are not resolved, so applications cannot access the FMRoot folder. Domain user accounts cannot be authenticated. The recommended procedure for installing Interviewer Server when you want to work attached to a network or off-line is to install a single machine workgroup version of Interviewer Server and then carry out the following post-installation tasks:
E Navigate to

[INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\DDL\Code\Tools\VB.Net\DPMExplorer.Net and double-click DPMExplorer.exe.

E In the left-hand frame, click Properties. E In the upper right-hand frame, click FileMgt_RootFolderUNC.

The propertys value is displayed in the lower right-hand frame.

E In the lower right-hand frame, replace the pathname with

[INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server\FMRoot.
E Select InterviewCacheUNC and replace the pathname with

[INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server\FMRoot\Interview\Cache.
E Select Brad_Backup_UNC and replace the pathname with

[INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server\FMRoot\Shared\Backup.
E Click Apply and close DPM Explorer E To be able to access images held in the image cache, edit the le

\Inetpub\wwwroot\SPSSMR\ImageCache\Web.Cong and change the setting of the BASE_LOCATION key so that it points to the Master folder:
<AppSettings> <add key="BASE_LOCATION" value="[INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server\FMRoot\Master" /> </AppSettings>

E Log in to IBM SPSS Data Collection Interviewer Server Administration using the DPM

Administrator account that you specied during installation.

E If you want to be able to log into Interviewer Server Administration using a user name other than

that of the DPM administrator, start User Administration and add this user. Make the user a member of the DPMAdmins role to ensure that the user has unrestricted access to all applications, application features, and les.
E Open the Services Manager and stop the Load Balancing service if it is running.

100 Chapter 3

The Load Balancing service is used for clustering the Accessories servers and is not necessary for a single machine. If you try to start Interviewer Server Administration and your URL changes to http://server1/... then you know that the Load Balancing service is running.

Improving stability when running IBM SPSS Data Collection Interviewer Server Administration off-line
If you have installed any of the IBM SPSS Data Collection Server applications for off-line use you may nd that installing the Microsoft Loopback Adapter improves stability when running off-line. When you install the Loopback Adapter, it becomes the rst connection in the binding order that determines the order in which connections are accessed by DNS. If you regularly connect to a LAN and only occasionally run IBM SPSS Data Collection Interviewer Server Administration off-line, you may wish to move the Loopback Adapter below your regular LAN connection in the binding order.
Installing the Microsoft Loopback Adapter on Windows XP and Windows 2003/2008
E From the Control Panel, go to Add Hardware. This starts the Add Hardware wizard. E On the Welcome page, click Next. E On the Is the hardware connected? page, choose Yes, I have already connected the hardware and then click Next. E On the next page, scroll to the end of the hardware list and select Add a new hardware device. Then click Next. E On the next page, select Install the hardware that I manually select from a list (Advanced) and then click Next. E The next page displays a list of common hardware types. Select Network Adapters. Then click Next. E On the Select Network Adapter page, select Microsoft Loopback Adapter. Then click Next. E Click Next to start the installation procedure.

Changing the binding order of the network adapters

E From the Control Panel, go to Network Connections (or right-click the Network icon on your desktop and choose Properties). This opens the Network Connections window. E Choose: Advanced > Advanced Settings E This opens the Advanced Settings dialog box. The Loopback Adapter you have just installed

should be highlighted in the Connections frame.

E Click the green down-arrow next to this frame to move the adapter at least one place down. Your

default Local Area Connection will be at the top of the list again.

Chapter

IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information
IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation overview

To install IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition:
E If you have not already done so, verify you have the correct hardware and software:

See What you need to run the IBM SPSS Data Collection Server 6.0.1 applications to verify you meet the minimum hardware and software requirements. If necessary, install the required software.
E Create the users and the user group. For more information, see the topic Creating the users and

the user group on p. 109.

E If running Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition through a

rewall, open ports on the rewall.

E Install Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition. For more

information, see the topic Installing IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition on p. 114.
E Carry out any post-installation steps necessary for your installation.

For a full checklist of these steps, see Checklist for IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation.

Licensed Materials - Property of IBM Copyright IBM Corporation 2000, 2011

101

102 Chapter 4

Checklist for IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation
Pre-installation checks

Check hardware and software requirements

Install required software

Microsoft .NET Framework 3.5 SP1 Microsoft Data Access Components 2.8 Microsoft Internet Explorer 8 or above or Firefox 3.x or above Internet Information Services SQL Server Microsoft .NET Framework 3.5 SP1 (only on machines running IBM SPSS Data Collection Survey Reporter Server Edition or IBM SPSS Data Collection Author Server Edition). Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit) (only on machines running Survey Reporter Server Edition or Author Server Edition).
Create users and groups

Create installing user Create running user Create anonymous access user Create IBM SPSS Data Collection Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition group
Open ports on firewall

If running Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition through a rewall, open ports on the rewall
Installation

Install Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition
Post-installation

Enable access to charting Set up users and roles in IBM SPSS Data Collection Interviewer Server Administration Add ASP.NET account to launch permissions on Logbck02 Allow remote access on Windows XP Service Pack 3

103 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information

Check Internet Explorer settings If installing onto a machine with IBM SPSS Data Collection Base Professional, add Base Professional users to the IBM SPSS Data Collection group. If using an SSL accelerator, set up Interviewer Server Administration to use SSL accelerators Set up Interviewer Server Administration load balancing Set up shared variable cache folder for load balanced systems If using Windows 2003, enable Survey Tabulationand DimensionNet load balancing between multiple IIS worker processes Set up Interviewer Server Administration to reject new sessions when the server is busy Start mruserAdminServer and DPMServer3 If using SSL, congure your browser to save encrypted pages to disk Set up projects in Interviewer Server Administration Install IBM SPSS Data Collection Developer Library

IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation scenarios
There are several distinct installation scenarios. The installation procedure varies for each of these scenarios.
Installing Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition with Interviewer Server. You can install IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data

Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition with IBM SPSS Data Collection Interviewer Server on a single machine or on a cluster. When installing Interviewer Server on a cluster, install Interviewer Server on all of the machines in the cluster rst. You can then install Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition on one or more machines in the cluster or on one or more other machines that will become part of the cluster. The congurations that are supported are the same as described in the Interviewer Server System Congurations topic in the IBM SPSS Data Collection Interviewer Server Installation Instructions. When you install Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition onto an Interviewer Server Accessories server, the installation detects the presence of the existing DPM Server and will automatically connect Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition to it. When you install Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition onto a server that does not have the Interviewer Server Accessories service installed, you should check the Connect to an Existing Survey Tabulation/Survey Reporter Server Edition/Author Server Edition or Interviewer Server server box on the Cluster Settings screen, and when subsequently prompted, enter the names of the machines on which the DPM Server and the SQL Server are installed. Note that you cannot install Survey Tabulation, Survey

104 Chapter 4

Reporter Server Edition, or Author Server Edition onto an Interviewer Server Interview Service machine unless it also has the Interviewer Server Accessories service installed.
Single-machine installation of Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition without Interviewer Server. You can install Survey Tabulation, Survey Reporter Server

Edition, or Author Server Edition without Interviewer Server in a single-machine installation. In a single machine installation, the SQL Server can either be located on the same machine or on a different machine in the same domain or workgroup. When installing Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition without Interviewer Server, run the installation in the normal way, making sure you uncheck the Connect to an Existing Survey Tabulation/Survey Reporter Server Edition/Author Server Edition or Interviewer Server server option on the Cluster Settings screen. You will be prompted for the name of the SQL Server machine.
Clustered installation of Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition (without Interviewer Server). You can install Survey Tabulation, Survey Reporter Server Edition, or

Author Server Edition on two or more machines in a cluster. When you do this, SQL Server is required on only one of the machines in the cluster (this machine can optionally be a separate machine from those on which Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition is installed). When you are installing onto machines in different domains, the domains must trust one another (that is, be bi-directional). When you install Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition on the rst machine in the cluster, make sure you uncheck the Connect to an Existing Survey Tabulation/Survey Reporter Server Edition/Author Server Edition or Interviewer Server server option on the Cluster Settings screen. You will then be prompted for the name of the machine on which SQL Server is installed. When you install the other machines, check the Connect to an Existing Survey Tabulation/Survey Reporter Server Edition/Author Server Edition or Interviewer Server server option on the Cluster Settings screen and when subsequently prompted for the names of the DPM Server and the SQL Server, enter the names of the machine on which you installed Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition rst and the SQL Server machine.

Installations onto a domain controller

IBM Corp. does not recommend installing IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition onto a domain controller. There are known issues with .NET running on domain controllers and there may be an additional security risk if IIS runs on a domain controller that is accessible from the Internet.

Silent installation
The IBM SPSS Data Collection Server 6.0.1 installation package includes four ISS les that provide options for silently installing and removing the IBM SPSS Data Collection Server 6.0.1 applications.

105 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information

SingleTemplate.iss: used for silently installing IBM SPSS Data Collection Server 6.0.1 on

single machine. When installing IBM SPSS Data Collection Server 6.0.1 on an existing database, you only need to replace DlgNewDPMAdmin with DlgAskDPMAdmin to change the installation dialog sequence.
ClusterPrimaryTemplate.iss: used for silently installing IBM SPSS Data Collection Server 6.0.1

on the primary server in a clustered environment. When installing IBM SPSS Data Collection Server 6.0.1 on an existing database, you only need to replace DlgNewDPMAdmin with DlgAskDPMAdmin to change the installation dialog sequence.
ClusterSubTemplate.iss: used for silently installing IBM SPSS Data Collection Server 6.0.1 on

secondary servers in a clustered environment.

Remove.iss: used for silently uninstalling IBM SPSS Data Collection Server 6.0.1. Silently installing IBM SPSS Data Collection Server 6.0.1
E Copy the appropriate silent install template, or you can record the ISS les yourself. Click Start > Run and enter C:\Installation les\ IBMSPSSDataCollectionServer6.exe r

-f1c:\temp\myResonseFile.iss
E Edit the template with the appropriate values for the installation questions.

In the response le template, note the entry BootOption=3 for the dialog sdFinishReboot. This means that the PC automatically reboots when the installation completes. If you do not the PC to automatically reboot, set BootOption=1. The following table describes the custom dialogs that need to be congured:
Dialog SdComponentTree How to edit the template Selects features. DimensionsServer-type=string DimensionsServer-count=9 DimensionsServer-0=DimensionsServer\DimensionNet DimensionsServer-1=DimensionsServer\V7Licensing DimensionsServer-2=DimensionsServer\mrInterview DimensionsServer-3=DimensionsServer\WebCATI DimensionsServer-4=DimensionsServer\RemoteManager DimensionsServer-5=DimensionsServer\mrTables DimensionsServer-6=DimensionsServer\Reporter DimensionsServer-7=DimensionsServer\DCP DimensionsServer-8=DimensionsServer\Author If you want to un-select the feature Reporter, the following entries should be updated: DimensionsServer-type=string DimensionsServer-count=8 DimensionsServer-0=DimensionsServer\DimensionNet DimensionsServer-1=DimensionsServer\V7Licensing DimensionsServer-2=DimensionsServer\mrInterview DimensionsServer-3=DimensionsServer\WebCATI DimensionsServer4=DimensionsServer\RemoteManager DimensionsServer-5=DimensionsServer\mrTables DimensionsServer-6=DimensionsServer\DCP DimensionsServer-7=DimensionsServer\Author Congures your site. SiteName=Site

DlgClusterSettings

106 Chapter 4

Dialog dlgUserAdmin

DlgAskAnonUser

DlgAskDPMAdmin

SdShowDlgEdit1 DlgNewDPMAdmin

DlgEmailSettings

How to edit the template The IBM SPSS Data Collection group used to access Data Collection components and the Data Collection user for launching and running Data Collection services. If you choose domain user, you must change NOT_SET as your domain name; if you choose to use workgroup user, you keep the settings USERDOMAIN=NOT_SET, and GROUPDOMAIN=NOT_SET. UserDomain=NOT_SET UserName= UserPassword= GroupDomain=NOT_SET ServerGroup= SavePasswords= Result=1 When the SavePasswords value is set to true, the encrypted password of service user/anonymous and user/DPM Admin user is recorded in the DataCollectionSitePrep.ini le. When set to false, the password is not recorded to the DataCollectionSitePrep.ini le, which requires you to manually congure the user/anonymous and user/DPM Admin user passwords in the response les for all cluster machines. Refer to DlgAskAnonUser and DlgAskDPMAdmin sections below for more information. The Anonymous User is used by Microsoft Internet Information Services (IIS) for running web-based applications. If you choose domain user, you must update NOT_SET as your domain name; if you choose to use workgroup user, you must keep the setting ANONYMOUSUSERDOMAIN =NOT_SET. AnonymousUserDomain=NOT_SET AnonymousUser= AnonymousUserPassword= Note: The domain group cannot be a Local domain group. Domain groups must be created as Global, otherwise the DPM Server will not start after installation. When the dlgUserAdmin dialogs SavePasswords value is set to false, you must manually congure the user/anonymous passwords in the response les for all cluster machines. For example: AnonymousUserPassword=XXX Result=1 When the dlgUserAdmin dialogs SavePasswords value is set to false, you must manually congure the user/DPM Admin user passwords in the response les for all cluster machines. For example: DpmAdminPassword=XXX EnableIWA=FALSE Result=1 Denes the SQL Server instance used to create the Data Collection database. szEdit1=<SQLServerInstance> Denes the DPM Admin user to manage users on the system. EnableIWA is used to enable Integrated Windows Authentication. DpmAdminUser= DpmAdminPassword= EnableIWA=FALSE Species the e-mail SMTP server. EmailServerName=NOT_SET EmailServerPort=25

107 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information

Dialog DlgSelectWebsite

DlgFIPS

DlgClusterMachines

DlgClusterMachinesSelect

DlgClusterAdvanced

How to edit the template svComment congures the web site used for the Data Collection folders and applications; szPath congures a physical location for the web les; UseSSL congures whether SSL is used in product; ConfigureMultipleInstances congures multiple instances for the Web, Accessory, and Interviewing tiers. The default property value is FALSE. When the property is set as TRUE, the server installer will read instance congurations from DlgSetISAVirtualDirectory, DlgSetSessionEngine and DlgSetSessionEngine. szPath=c:\Inetpub\wwwroot svComment=Default Web Site UseSSL=FALSE ConfigureMultipleInstances=FALSE Result=1 EnableFIPS denes whether SSL is used; PasswordUpgrade denes whether the password is upgraded when upgrading from a previous version to version 6.0.1 (when FIPS is disabled); NEWPASSWORDPATH congures a physical location for the new password le path when upgrading from a previous version to version 6.0.1. EnableFIPS=FALSE PasswordUpgrade=TRUE NewPasswordPath=C:\Program Files\Common Files\IBM\SPSS\DataCollection\6\Installer Dene the names of the machines to be included in the cluster. You may enter multiple machines per line by using a semicolon (;) delimiter. InterviewServer= WebServer= AccessoriesServer= SurveyTabulationServer= SurveyReporterServer= AuthorServer= Denes the Web Service machines that will be used for Interviewing and the ImageCache and Phone Interviews service. InterviewWebServer= ImageCacheWebServer= CatiInterviewWebServer= Congures each machine in the cluster. You need to specify the port number used in IIS for the service, and whether SSL is used. For each item, it is a string in the form: hostname:port:protocol. InterviewServerNum= InterviewServer1= WebServerNum= WebServer1= AccessoriesServerNum= AccessoriesServer1= SurveyTabulationServerNum= SurveyTabulationServer1= SurveyReporterServerNum= SurveyReporterServer1= AuthorServerNum= AuthorServer1= Ensure that the server number remains consistent with the dened machines. For example: InterviewServerNum=2 InterviewServer1=IBMServer1:80:HTTP InterviewServer2=IBMServer2:80:HTTP

108 Chapter 4

Dialog DlgSetISAVirtualDirectory

DlgSetSessionEngine

DlgSetWebService

How to edit the template For cluster installations on the primary server: AccessoriesServerNum= AccessoriesServer1= ISAVirtualDirectoryNum1= Result=1 For single-machine installations or cluster installations on the secondary machines: ISAVirtualDirectoryNum= Result=1 The settings are used to dene the number of virtual directories on the Interviewer Server Administration for Accessories, Survey Tabulation,Survey Reporter Server Edition, and Author Server Edition. For cluster installations on the primary server: InterviewServerNum= InterviewServer1= SessionEngineNum1= Result=1 For single-machine installations or cluster installations on the secondary machines: SessionEngineNum= The settings are used to dene the number of session engines on the interview server. For cluster installations on the primary server: WebServerNum= WebServer1= WebServiceNum1= Result=1 For single-machine installations or cluster installations on the secondary machines: WebServiceNum= The settings are used to dene the number of Web services on the Web server.

E Run the IBM SPSS Data Collection Server 6.0.1 installation and specify the location of the edited

response le template using a command similar to the following:

IBMSPSSDataCollectionServer6.exe /s /f1"<location of edited response file>" /f2"<location of silent install log>"

For example, select Start > Run and enter:

C:\Installation files\IBMSPSSDataCollectionServer6.exe " /s /f1"c:\temp\SingleTemplate.iss" /f2"c:\temp\install.log

Using the Setup.log to check for errors

Setup.log is the default name for the silent installation log le. A log le is a plain text le consisting of sections containing data entries and can be viewed with any text editor (such as Notepad). By default, it is located in the same directory as IBMSPSSDataCollectionServer6.exe. You can specify a different name and location for Setup.log using the /f2 parameter with IBMSPSSDataCollectionServer6.exe (see the example below).

109 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information

A value assigned to the ResultCode key name in the [ResponseResult] section indicates installation results:
Value 0 -1 -2 -3 -4 -5 -6 -7 -8 -9 -10 -11 -12 -51 -52 -53 Comment Success General error Invalid mode Required data not found in the Setup.iss le Not enough memory available File does not exist Cannot write to the response le Unable to write to the log le Invalid path to the InstallShield silent response le Not a valid list type (string or number) Data type is invalid Unknown error during setup Dialogs are out of order Cannot create the specied folder Cannot access the specied le or folder Invalid option selected

Creating the users and the user group

Note: If you are installing IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data

Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition and IBM SPSS Data Collection Interviewer Server, you must use the same Installing User, Running User, Anonymous Access User, and Group for all products. If you are installing only Survey Tabulation, Survey Reporter Server Edition, Author Server Edition, or Interviewer Server in a single-machine installation, you need to create a number of users and a user group, as described below. If you are installing Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition on multiple machines in a domain, the system administrator will need to create these users and the group so that they are valid for all machines in the domain. If you are using machines in different domains, the Installing User and Running User must be visible and trusted on all those domains. Both users must also have permission to create databases on the machine hosting the Database Service. If you are installing on machines within a workgroup, the users and the group must be created on all of the machines in the workgroup. If necessary, contact your system administrator for assistance.
Note: For domain installations, if you are using case-sensitive SQL you must create the Running User and the Anonymous Access User with the Full Name and Logon Name in the same case.

Create a user for installing. This user will be referred to as the Installing User in the rest of this document. Optionally, create a user for running. This user will be referred to as the Running User in the rest of this document. You can use the Installing User as the Running User if you wish.

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Create a user that can be used for anonymous IIS access to Survey Tabulation or IBM SPSS Data Collection Survey Reporter. This user will be referred to as the Anonymous Access User in the rest of this document. Create a group for users.

Creating the installing and running users

If you are using IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition and IBM SPSS Data Collection Interviewer Server, you must use the same Installing User and Running User for all products. Survey Tabulation, Survey Reporter Server Edition, and Author Server Edition needs to be run by a user with the same rights as the installing user, who also has the Log on as a service and Log on as a batch job options set. Rather than using the standard Administrator account, we recommend creating a new user account that is used specically for running Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition. This maintains any existing security that you have in place. The notes that follow describe the process for a single machine installation. When installing on multiple machines, the domain administrator will need to create the Installing User and Running User so that they are valid for all machines in the domain. If you are using machines in different domains, the Installing User and Running User must be visible and trusted on all those domains. Both users must also have permission to create databases on the machine hosting the Database Service. If you are installing on machines within a workgroup, you must create the Installing User and Running User on all of machines in the workgroup on which you will install Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition. The passwords for these users must be the same on all the machines in the workgroup. The Survey Tabulation, Survey Reporter Server Edition, and Author Server Edition servers and services must be run by a user who is a member of the Administrators group. You can use the Installing User as the Running User if you wish, or you can create a separate account for the Running User.
Creating the installing and running users and setting the log on options
E Open Control Panel and choose: Administrative Tools > Computer Management

This opens the Computer Management window.

E Expand Local Users and Groups, right-click Users and choose New User.

This opens the New User dialog box.

E Enter the details for the Installing User and click Create and then Close.

Note: Do not give the user a password that contains single or double quotation marks or a backslash as this will cause the installation to fail.

111 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information E In the Tree frame, click Groups. E In the right-hand frame, right-click Administrators and choose Add to Group.

This opens the Administrator Properties dialog box.

E Click Add.

This opens the Users or Groups dialog box.

E In the list of names, choose the user name you have just created and click Add. E Click OK to close the Users or Groups dialog box. E Close the Computer Management window. E Open Control Panel and choose: Administrative Tools > Local Security Policy

This opens the Local Security Settings window.

E In the Tree frame, expand Local Policies and click User Rights Assignment. E In the right-hand frame, double-click Log on as a service. This allows the user to run services.

This opens the Log on as a service Properties dialog box.

E Click Add. E In the list of names, choose the user name you created earlier and then click Add. E Click OK to close the Select Users or Groups dialog box. E Click OK again to return to the Local Security Settings window. E In the right-hand frame, double-click Log on as a batch job. This allows the user to run a service

that itself starts another application or service. This opens the Log on as a batch job Properties dialog box.
E Click Add. E In the list of names, choose the user name you created earlier and then click Add. E Click OK to close the Select Users or Groups dialog box. E Click OK again to return to the Local Security Settings window. E Close the Local Security Settings window. E Open your SQL administration program and grant the Installing UserSYSADMIN authority. For

example, if you have SQL Enterprise Manager, or SQL Server Management Studio, the steps will be as follows: From the Windows Start menu choose:
Programs > Microsoft SQL Server > Enterprise Manager or SQL Server Management Studio

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Expand the tree in the left-hand frame until the contents of the Security node are visible for the Interviewer Server Database server, and select Server Roles. In the right-hand frame, double-click System Administrators or sysadmin. This opens the Server Role Properties dialog box. Click Add. In the list of names, choose the user name you created earlier and then click OK. Click OK to close the Server Role Properties dialog box and then close Enterprise Manager/SQL Server Management Studio.
E If you are installing on machines within a workgroup, repeat these steps on each machine in the

workgroup that will run the applications so that there are identical Installing and Running Users on each of those machines.
Note: Be sure to log in as the Installing User before you install Survey Tabulation or IBM SPSS Data Collection Survey Reporter.

Creating the anonymous access user

Note: If you are installing IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data

Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition and IBM SPSS Data Collection Interviewer Server, you must use the same Anonymous Access User for all products. The applications must be run using the Anonymous IIS User account rather than the account of the user who started the application. We recommend that you create a new user specically for this purpose. The Anonymous Access User must be a member of the group that you create for Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition users.
Creating the anonymous access user (single machine installation)
E Open Control Panel and choose: Administrative Tools > Computer Management

This opens the Computer Management window.

E Expand Local Users and Groups, right-click Users and choose New User.

This opens the New User dialog box.

E Enter the users details and click Create and then Close. E If you are installing on machines within a workgroup, repeat these steps on each machine in the

workgroup that will run Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition so that identical Anonymous Access Users exist on each of those machines.

113 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information

Creating the IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition group
Note: If you are installing IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data

Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition and IBM SPSS Data Collection Interviewer Server, you must use the same Installing User, Running User, Anonymous Access User, and Group for all products. The Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition Running User and Anonymous Access User must belong to a single group. The notes that follow describe the process for single machine installations. When installing on multiple machines, the domain administrator will need to create the group so that it is valid for all machines in the domain. For workgroup installations, the group must exist on all machines that will run Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition.
Creating a new group (single machine installation)
E Open Control Panel and choose: Administrative Tools > Computer Management

This opens the Computer Management window.

E Expand Local Users and Groups, right-click Group and choose New Group.

This opens the New group dialog box.

E Enter a name and description for the group and click Add.

This opens the Select Users or Groups dialog box.

E Choose the users who will be part of the group and click Add.

Note: You must add the Installing User, the Running User and the Anonymous Access User to this group.
E Click OK to close the Select Users or Groups dialog box. E Click Create and then Close.

Ports for running IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition through a firewall
If you will be running IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition through a rewall, certain ports on the rewall must be open.

114 Chapter 4

Firewall between the Internet and the IBM SPSS Data Collection Interviewer Server Administration server

All communication between the browser and the IBM SPSS Data Collection Interviewer Server Administration server (sometimes known as the Accessories server) defaults to using HTTP on port 80. If your web site runs SSL or uses a different port number, you can specify this on the Internet Information Services (IIS) Conguration screen during the installation procedure. This port does not need to be opened until after installation is complete.
Firewall between the IBM SPSS Data Collection Interviewer Server Administration server and the database server

Communication between the Interviewer Server Administration Server and the Database Server takes place using TCP on port 1433. This port must be opened before the installation begins, as the installation process writes to the Database Server.

If you have SQL running on a named instance, then the port number is dynamically assigned and could be something other than 1433. If you know which port number is being used, you should open this port rather than port 1433. If you do not know which port is being used (and for more information about named SQL instances in general) refer to http://groups.google.nl/groups?q=connecting+to+second+SQL+instance+through+rewall&hl=nl&lr=&selm=uGvO (http://groups.google.nl/groups?q=connecting+to+second+SQL+instance+through+rewall&hl=nl&lr=&selm=u

Installing IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition
E Log on as the Installing User. For more information, see the topic Creating the installing and

running users on p. 26.

E Insert the DVD-ROM into the DVD-ROM drive.

Depending on your system conguration, the AutoPlay feature may detect and start the installation program when you insert the DVD-ROM into the drive. If this does not happen, you can start the installation program manually, as follows: From the Windows Start menu, choose Run. In the Run dialog box, type d:\autoplay where d:\ is the DVD-ROM drive. This opens the IBM SPSS Data Collection Server 6.0.1 Installer window.
E From the IBM SPSS Data Collection Server 6.0.1 Installer window, choose Install IBM SPSS Data Collection Server 6.0.1.

This starts the IBM SPSS Data Collection Server 6.0.1 Setup wizard.
E Click Next on the Welcome screen. E On the License Agreement screen, read the license agreement. E If you accept the agreement, click Yes.

115 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information E On the Select Features screen, select Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition and then click Next. E On the Machine Conguration page, choose Single Machine Install. E On the Machine Settings page, enter a name for your IBM SPSS Data Collection site and click Next. The site name that you choose is displayed on the main IBM SPSS Data Collection

Interviewer Server Administration page and can be any name of your choice. Select the Congure multiple instances for the Web, Accessory, and Interviewing tiers option if you want to congure multiple virtual directories, session engines, and Web services. Depending on what you chose to install on the Select Features page, you may be presented with a combination of the Interviewer Server Administration Virtual Directory Conguration, Interview Session Engine Conguration, and Interview Web Service Conguration dialogs. If you selected to install any of the following features, you are presented with the Interviewer Server Administration Virtual Directory Conguration dialog that provides options for conguring the number of virtual directories that will be installed per server: Accessories Service Phone Interviews Remote Administration Survey Tabulation Survey Reporter Server Edition Author Server Edition If you selected to install the Interview Service feature, the Interview Session Engine Conguration dialog displays and provides options for conguring the number of session engines for the selected IBM SPSS Data Collection Interviewer Servers. If you selected to install the Web Service feature, the Interview Web Service Conguration dialog displays and provides options for conguring the number of Web services for the selected Web servers. For more information, see the topic Virtual directory, session engine, and Web service registration in Chapter 3 on p. 69.
E On the Data Collection User and Group screen, enter information about the user and group that

should be used for running IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition. If you have already installed Interviewer Server on this machine, all the elds on this screen (except the Password eld) will show the information entered for Interviewer Server. In this case you should enter the password and leave the other elds unchanged. Otherwise, if the machine on which you are installing Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition is part of a domain, click Domain and enter the domain name in the box. If the machine is part of a workgroup or you are installing Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition on your local machine,

116 Chapter 4

click Workgroup. In the Username and Password boxes, enter the name and password of the Running User. In the Group box, enter the name of the Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition Group. Notes: The names you enter must be valid names for the domain or workgroup on which you are installing. The domain group cannot be a Local domain group. Domain groups must be created as Global, otherwise the DPM Server will not start after installation.
E On the Data Collection Anonymous User screen, enter the details for the Anonymous Access User.

If you have already installed Interviewer Server on this machine, all the elds on this screen (except the Password eld) will show the information entered for Interviewer Server. In this case you should enter the password and leave the other elds unchanged. Otherwise, if the machine on which you are installing Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition is part of a domain, click Domain and enter the domain name in the box. If the machine is part of a workgroup or you are installing Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition on your local machine, click Workgroup. In the Username and Password boxes, enter the name and password of the Anonymous Access User. Note: The domain group cannot be a Local domain group. Domain groups must be created as Global, otherwise the DPM Server will not start after installation.
E On the Data Collection Database screen, enter the name of the server that hosts the Microsoft

SQL server software.

E On the DPM User Admin Details screen, enter a name and password for the Interviewer Server

Administration Administrator. If Interviewer Server has been installed, this user will already exist and the user name will be displayed. Just enter that users password to continue. Note: This user name is simply for accessing Interviewer Server Administrations Distributed Property Management (DPM) database to perform administrative tasks such as setting up Interviewer Server Administration users and roles, and managing access to Interviewer Server Administration les and applications. It exists only in DPM. To avoid possible conicts with other user names, the name that you choose should not match any of the NT user names known to your system.
E On the Internet Information Services (IIS) Conguration screen, the installation program detects

any web sites available on the installation machine and displays them in the drop-down list box. If you want to use a Web site other than the default for your IBM Corp. applications, select it from the drop-down list. The default le location for the web site you have selected is displayed. If the installation program detects a folder called SPSSMR within the web site folder structure, you are prompted to install the les in this folder instead. If you want to install the les to a different location, click Browse and choose the folder you want to use. Note: When selecting a non-default web site location on a 64-bit server, you cannot select a web les location under C:\Program Files in the Internet Information Services (IIS) Conguration dialog. For example, if you dened a non-default web site named myWebSite, and its local path is C:\Program Files\myWebSite, you must select a web les location that is not located under

117 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information

C:\Program Files when you select myWebSite for the Data Collection folders and applications (you can instead select the location C:\Program Files (x86)). The Advanced button is available for advanced conguration of your chosen web site. This allows you to place Interviewer Server Administration in its own application pool so each process can be split across multiple application pools The operating system places a 2 GB restriction on processes in IIS. Put simply, splitting a process across application pools means it is possible to run larger processes. Refer to your IIS documentation for general information about application pools. If you want to use application pools, proceed as follows: Click Advanced. This opens the Advanced IIS Conguration screen. To place Interviewer Server Administration in its own application pool, select Use SPSSDimensionNetPool application pool. If you want processes to recycle and/or shut down after specic number of minutes, select the appropriate option and enter the number of minutes elapse time required. Selecting this option means that if the Interviewer Server Administration process is recycled or shut down, anyone using Interviewer Server Administration activities at that time will have to restart their session in order to continue working. To place Interviewer Server in its own application pool, select Use SPSSmrInterviewPool application pool. If you want processes to recycle and/or shut down after so many minutes, select the appropriate option and enter the number of minutes elapse time required. Selecting this option means that if the application process is recycled or shut down, anyone using Interviewer Server activities at that time will have to restart their session in order to continue working. Click Apply. On the Internet Information Services (IIS) Conguration screen, click Next when you are ready to continue. Note: If you already installed Interviewer Server, the IIS conguration settings are automatically inherited, so the Internet Information Services Conguration screen will not appear.
E On the Setup Type screen, choose: Typical to install all components on your current machine Compact to install the minimum components on your current machine Custom to choose the components you want to install

If you chose the Custom installation, two additional screens are displayed.
E The Choose Destination Location screen displays the name of the folder in which the les will

be installed. The default is [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\. If you want to install into a different folder, click Browse and choose the folder you want to use. Click Next.
E On the File Management Folder screen, enter the location of the root folder for the le management system. Click Next. E On the FIPS 140-2 Compliance page, select whether or not the installation will be congured for

FIPS 140-2 compliance. FIPS 140-2 is a U.S. government computer security standard used to accredit cryptographic modules. Refer to the National Institute of Standards and Technology (http://csrc.nist.gov/groups/STM/cmvp/standards.html#02) website for more information.

118 Chapter 4

Configure for FIPS 140-2 Compliance. If your system is already congured to be FIPS 140-2 compliant prior to installation, the installation process will not let you deselect the Congure for FIPS 140-2 Compliance option. If you no do not want the installed applications to be FIPS 140-2 compliant, you must manually set a Windows System cryptography setting to disabled:

1. From the Windows Control panel, select:

Administrative Tools > Local Security Policy > Local Policies (located in the left panel) > Security Options (located in the left panel) > System cryptography: Use FIPS compliant algorithms... (located in the right panel)

2. Double-click the System cryptography: Use FIPS compliant algorithms... policy and select Disabled. For new installations, the SHA-1 hash function algorithm is used regardless of whether or not Congure for FIPS 140-2 Compliance is enabled; for upgrade installations, the following rules apply: If FIPS 140-2 is enabled, all existing user information from the previous version is upgraded in the following steps: The original, encrypted user passwords are archived to a setup log le. New user passwords are randomly assigned and saved to a setup log le. The log le is located at: C:\Program Files\Common Files\IBM\SPSS\DataCollection\6\\Installer\NewPassword.logInterviewer Server Administration administrators can supply users these new, temporary passwords in a manner that is in accordance with their business practices. The MustChangePasswordAtNextLogin setting is enabled, which forces users to change their passwords at next login. When upgrading on a server that is currently not congured for FIPS 140-2, you are presented with the option to reset user passwords: If you choose to reset user passwords, the SHA-1 hash function algorithm is employed. If you choose to not reset user passwords, the server will continue to use the MD5 hash function algorithm. Keep the following points in mind when modifying an existing installation: When changing Congure for FIPS 140-2 Compliance from enabled to disabled, the SHA-1 hash function algorithm will continue to be employed. When changing Congure for FIPS 140-2 Compliance from disabled to enabled, the parameters outlined in the rst bullet point are employed. Refer to the National Institute of Standards and Technology (http://csrc.nist.gov/groups/STM/cmvp/standards.html#02) website for more information regarding FIPS 140-2. Notes: When FIPS 140-2 is congured for IBM SPSS Data Collection products, the applications adhere to the password protection security protocols that are dened on the Interviewer Server. For example, if the Interviewer Server is congured for MD5 security, the client-side applications will also use MD5 security for password protection, regardless of whether or not the Congure for FIPS 140-2 Compliance setting was selected during installation.

119 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information

When Microsoft .NET Framework 3.5 SP1 is installed on a computer that is running Windows 7 or Windows Server 2008 R2, and FIPS enabled, you cannot run an ASP.NET 3.5-based application that use a ScriptManager control. You can download a Microsoft Hotx (https://connect.microsoft.com/VisualStudio/Downloads/DownloadDetails.aspx?DownloadID=27494) that addresses this issue.
E The Start Copying Files screen lists the installation choices you have made. If these settings are correct, click Next to begin the installation. If not, click Back and step back through the screens to

make the necessary changes. Note: The installation procedure places a number of keys in the registry. The WebServiceURL key contains the URL to use for starting Survey Tabulation. If the installer can nd the servers domain name in the registry, it includes it in the URL so that, for example, the server called olympus is shown as olympus.spss.com. If the WebServiceURL is incorrect, Survey Tabulation will not start.
E To complete the installation, perform the post-installation tasks.

IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition post-installation tasks
After you install IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition there are a number of tasks you may need to perform to ensure all components are able to function correctly. Full details of these tasks are given below under separate headings. Users who have a license for Microsoft Ofce Web Components (OWC) can use the charting feature in Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition. Access to charting is disabled by default. To enable access for licensed users, see Enabling charts in the Phone Reports activity. Set up users and roles in IBM SPSS Data Collection Interviewer Server Administration and assign roles to Interviewer Server Administration activities. For Windows XP Service Pack 3, or if running Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition through a rewall, add the ASP.NET account to the Launch permissions on LogBck02. For Windows XP Service Pack 3 only, open port 80 on the rewall if remote connections are required for this machine. Check Internet Explorer settings. If you have installed onto a machine on which IBM SPSS Data Collection Base Professional is installed, add Base Professional users to the IBM SPSS Data Collection group so they have access to the log le folder. Start mrUserAdminServer and mrDPMServer3 if they are not already running. Set up projects in Interviewer Server Administration. Optionally, install the IBM SPSS Data Collection Developer Library.

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IBM SPSS Data Collection Survey Tabulation-specific tasks

If using SSL, congure your browser to save encrypted pages to disk.

Enabling charts in the Phone Reports activity

The charting feature in IBM SPSS Data Collection Interviewer Server Administration is disabled by default. Before enabling this feature for any user it is your responsibility to verify that the said user is appropriately licensed for MS Ofce Web Components (OWC). Check your MS OWC license agreement or EULA. To enable the charting feature, you need to carry out the following steps: 1. Run the Chart Conguration program that is installed with IBM SPSS Data Collection Desktop 6.0.1. 2. Enable access to charts for users and roles.
Running the chart configuration program
E Use Windows Explorer to locate the executable le ChartConguration.exe. By default, this is

installed in [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server Administration.

E Double-click the le name to run the program, then check the Display Charts in Interviewer Server Administration box and click OK.

Enabling access to charting for users and roles

After running the chart conguration program, you can enable access to charting for users in a particular role, so that only correctly licensed users are able to access it. You may nd that you need to create a separate role for these users. For more information, see the topic Adding roles on p. 77.
E In Interviewer Server Administration, choose Tools > User Administration

The User Administration activity starts.

E In the left frame, click Activities. E Depending on the application, expand the Phone, IBM SPSS Data Collection Survey Reporter,

or IBM SPSS Data Collection Survey Tabulation activity, then expand the Features option.
E Select the Can display charts feature.

A frame appears on the right of the page listing the roles currently assigned to this feature.
E Click Add/Remove.

This opens the Add Role dialog box.

E Choose the roles you want to assign to the feature and click OK.

121 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information

Setting up IBM SPSS Data Collection Interviewer Server Administration users, roles, and permissions
Users and roles are part of the IBM SPSS Data Collection Interviewer Server Administration security system. Every Interviewer Server Administration user has a unique user name and password, plus a personal working directory within the FMRoot\Users directory. Roles are a means of grouping users according to the activities they will use. For example, you might create a Scriptwriting role for users who need access to questionnaire design and building activities, and an Analysis role for users who need access to the activities that generate tables and export data. You might also create an Analysis role for users who need access to the applications that generate tables and export data. The installation procedure creates one administrator with a name and password of your choice and places that user in the DPMAdmins role. In addition, three further roles are created when you install IBM SPSS Data Collection Survey Tabulation: TabulationFullAccess, TabulationMediumAccess, and TabulationMinimumAccess. Each role is set up with the appropriate Interviewer Server Administration activities and features. You can attach users to these roles if required, or use them as a basis for creating your own roles. For details of the activities and features assigned to each role, see the Access Levels in Survey Tabulation topic in the Survey Tabulation Technical Documentation section of the IBM SPSS Data Collection Developer Library. Before you can add users and roles and set permissions, you need to start Interviewer Server Administration.
E Open your browser and go to http://machine_name/SPSSMR/DimensionNet/default.aspx. E On the Interviewer Server Administration login screen, enter the name and password for the user

you specied as the Interviewer Server Administration administration user during installation and click Login. This opens the main Interviewer Server Administration screen.

Adding users
E In IBM SPSS Data Collection Interviewer Server Administration, choose Tools > User Administration

The User Administration activity starts.

E Click Users.

A list of current user names appears on the right of the screen.

E On the right of the screen, click New User....

This opens the User Administration dialog box.

E Complete the elds in the dialog box and click OK to create the new account.

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Adding roles
E In IBM SPSS Data Collection Interviewer Server Administration, choose Tools > User Administration

The User Administration activity starts.

E Click Roles.

A list of current role names appears on the right of the screen.

E In this frame click New Role....

This opens the User Administration dialog box.

E Complete the elds in the dialog box and click OK. E In the Add User\Project\Activity dialog box, select the users who will be members of this role. E Click OK to create the role with the selected users as members.

Assigning activities to roles

Once you create users and roles, you can decide which roles may use each activity. Some features of some activities have their own security settings. For example, while all users may be able to run an activity, you may be able to restrict access to certain features within the activity to a subset of users. When you assign activities to roles, you are prompted to specify which activity features should be available to role members. When you assign activities to roles, always check whether the activity has security controlled features and consider who needs access to these features. The default may be that no one except administrators have access (which is probably not what you want). You may nd that you need to create a separate role for these users.
E In IBM SPSS Data Collection Interviewer Server Administration, choose Tools > User Administration

The User Administration activity starts.

E Click Activities. E Select an activity from the Activities tree.

Click the Roles tab on the right of the page. The tab lists the roles currently assigned to the selected activity.
E Click Add/Remove.

This opens the Add Role dialog box.

E Choose the roles you want to assign to this activity and click OK.

123 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information E If the activity has features, a second dialog box is displayed. Select the features that should be

accessible to the roles you have just added.

E Click OK to assign the features to the role.

Adding the ASPNET account to the launch permissions on LogBck02

This task applies only to Accessories servers that are running Windows XP Service Pack 3.
E From the Windows Start menu, choose Run. E Type dcomcnfg in the text box and click OK. E In the left-hand frame, expand the display to show the following hierarchy: Component Services > Computers > My Computer > DCOM Cong E In the left-hand frame, right-click LogBck02 and select Properties.

This opens the LogBckO2 Properties dialog box.

E Select the Security tab. E In the Launch and Activation Permissions frame click Edit.

This opens the Launch Permissions dialog box.

E Click Add.

This opens the Select Users or Groups dialog box.

E Click Locations, and change the location to be your local machine. Then click OK. E Add ASPNET, and click OK. E In the Launch Permissions window, verify that Local Launch and Local Activation are allowed for

the ASPNET user and set them if they are not.

E Close dcomcnfg.

Im having problems running IBM SPSS Data Collection applications remotely on Windows XP
If you are working on a clustered site, your problems may be caused by a rewall between your computer and one of the machines you are using. If you do not know whether there is a rewall, check with your system administrator. If there is, you may need to open a port on the rewall, allowing you to connect to the machines on the other side.
E Open Control Panel and choose: Windows Firewall E On the Exceptions tab, click Add Port. E In Port Number, type 80. E In Name, type Port 80 or any other suitable text of your choice.

124 Chapter 4 E Select the Port 80 check box on the Exceptions tab to apply the change.

Checking Internet Explorer settings for IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition
After installation, check your Internet Explorer settings before running IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition. The following changes may be required to ensure that Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition runs correctly.
Enable pop-ups for IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition Web page (Windows XP Service Pack 3)

The pop-up blocker that comes with Windows XP Service Pack 3may block some of the dialog boxes in Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition when the default settings are used. This can result in the loss of all the work you have done in the current session of Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition. To prevent this from happening, enable pop-ups for the Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition web page before you run the application.
E From the Internet Explorer menu, choose: Tools > Pop-up Blocker > Pop-up Blocker Settings E Paste the URL of the Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition web page in the Address of Web Site to allow eld and click Add. E Click Close.

General Internet options

E From the Internet Explorer menu, choose: Tools > Internet Options

This displays the Internet Options dialog box.

E On the General tab:

Click Delete Files and conrm your request when asked to do so (it is up to you whether you also choose to delete ofine content). This ensures that any temporary les from previous releases of Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition are removed. Click Settings. In the Settings dialog, ensure that Check for newer versions of stored pages is set to either Every visit to the page or Automatically.

125 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information

Security Internet options

E On the Security tab of the Internet Options dialog box, select Trusted Sites, and click the Sites

button.
E In the Trusted Sites dialog, add the URL for the Survey Tabulation, Survey Reporter Server

Edition, or Author Server Edition website to the list of trusted websites, and click OK to close the dialog.
E Select Trusted Sites and set the Security level for this zone slider to Medium. The Medium setting

provides the required options for Survey Tabulation or IBM SPSS Data Collection Survey Reporter to properly function.
Security Internet options when running IBM SPSS Data Collection Survey Tabulation GUI server and Web service on different machines
E On the Security tab of the Internet Options dialog box, select the zone, and click the Custom Level button. E In the Miscellaneous section, select Enable or Prompt for Access data sources across domains.

This is necessary even if the Survey Tabulation Front End and Web Service are in the same domain.
Advanced Internet options
E On the Advanced tab of the Internet Options dialog box:

In the Browsing section, ensure that Show friendly HTTP error messages is unchecked. In the Security section, ensure that Do not save encrypted pages to disk is unchecked. For more information, see the topic Conguring your browser to save encrypted pages to disk on p. 127.
Enabling file downloads
E Follow the instructions that the browser provides the rst time it is unable to download a le. The

changes made at this point enable all subsequent le downloads in Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition. For example, when a user chooses to download a le onto his/her computer, the process will run but will display a message in the browsers information bar saying that Internet Explorer has blocked the site from downloading les onto the computer. To allow le downloads, the user should click on the location indicated in the message to display options for enabling downloads.

Adding IBM SPSS Data Collection Base Professional users to the IBM SPSS Data Collection group
IBM SPSS Data Collection Interviewer Server Administration and all the activities that run within it write log les to the folders named in the Directory setting in HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\DimensionNet\Log and \HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview\3\Log in the registry. The default for both keys is [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server

126 Chapter 4

Administration\Logs. IBM SPSS Data Collection desktop applications such as IBM SPSS Data Collection Base Professional usually write their log les elsewhere. If you install a mixture of Interviewer Server Administration and desktop applications on a machine, it makes sense to have all the log les written to the same location, and the Interviewer Server Administration Logs folder becomes the central location for all log les. The product installation programs deal with this automatically, but there may be times when you need to make some additional changes. Any user who is a member of the Data Collection group has permissions to write to les in the Logs folder. All Interviewer Server Administration activities are run by the anonymous user. The anonymous user is a member of the Data Collection group and therefore log messages can be written by all Interviewer Server Administration activities. Desktop application users (for example, users of Base Professional) are not necessarily members of this group and may not have permission to write to the Logs folder. Therefore, you may sometimes need to add desktop users to the Data Collection group. There are two situations when you will need to do this: You install IBM SPSS Data Collection Interviewer Server, IBM SPSS Data Collection Survey Tabulation, or IBM SPSS Data Collection Survey Reporter onto a machine that already has Base Professional installed. The installation procedure modies the registry so that log les for all Data Collection products go to [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server Administration\Logs. You install Base Professional onto a machine that already has Interviewer Server, Survey Tabulation, or Survey Reporter installed. Since the Interviewer Server Administration Logs folder is already set as the logging folder, the applications installation program does not change the registry settings. Follow these steps to add a user to the Data Collection group on machines on which Base Professional is installed:
E Open Control Panel and choose: Administrative Tools > Computer Management

This opens the Computer Management window.

E Expand Local Users and Groups, click Groups. E In the right-hand frame, right-click the Data Collection group that you created for installing Interviewer Server and choose Add to Group.

This opens the groups Properties dialog box.

E Click Add.

This opens the Users or Groups dialog box.

E In the list of names, choose the names of the users you want to add to the group and click Add. E Click OK to close the Users or Groups dialog box.

127 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information

Starting mrUserAdminServer and mrDPMServer3

The installation process normally starts mrUserAdminServer and mrDPMServer3 on all machines running the Interviewing Service. Take the following steps to check whether the services are running and, if necessary, to start them.
E Open Control Panel and choose: Administrative Tools > Services

This opens the Services dialog box.

E In the list of services check that both services are running. E If a service is not running, right-click on it and choose Start.

If neither service is running, you should start mrUserAdminServer followed by mrDPMServer3. A dialog box reports progress of the start-up procedure.

Configuring your browser to save encrypted pages to disk

You can increase the security of the Web site that provides access to IBM SPSS Data Collection Survey Tabulation by using the Secure Sockets Layer (SSL) which encrypts Web documents passed to and from the site. If you are using SSL, performance of Survey Tabulation can be improved signicantly by changing your browser settings so that encrypted pages are saved to disk. To do this:
E Open your browser and select Tools > Internet Options E In the Internet Options dialog box, click the Advanced tab, and scroll down to the section on

Security.
E Deselect the Do not save encrypted pages to disk check box if it is selected. E Click OK to save your changes and close the Internet Options dialog box.

Setting Up IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition projects in IBM SPSS Data Collection Interviewer Server Administration
Follow the instructions in Creating a New Project in the IBM SPSS Data Collection Interviewer Server Administration Help. These instructions are also available in the Interviewer Server Administration Users Guide and the IBM SPSS Data Collection Developer Library. The Data Collection Developer Library also provides a range of sample data sets that may be useful to users who are learning IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition. Refer to the Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition sections in the Data Collection Developer Library for further information about these data sets and also for instructions on how to install them.

128 Chapter 4

Installing the IBM SPSS Data Collection Developer Library

The documentation for is provided in the IBM SPSS Data Collection Developer Library, (DDL) which is available on the installation CD as a separate installation. It is also available as a free download from http://www.ibm.com/software/analytics/spss/products/data-collection/. The Data Collection Developer Library (DDL) is a collection of tools for developing your own applications and for modifying existing IBM SPSS Data Collection products. The documentation that comes with the DDL provides a host of valuable technical information about how the Data Collection products work. It includes sections about . The IBM SPSS Data Collection Interviewer Server Administration section includes the following topics. Security. Interviewer Server Administration and IBM SPSS Data Collection Survey Tabulation load balancing. Wizards and the Interviewer Server Administration Application Framework for building your own Interviewer Server Administration applications. Distributed Property Management (DPM) and DPM Explorer. File management. Files that control how Interviewer Server Administration works. Object models. The IBM SPSS Data Collection Interviewer Server section includes the following topics. The function of and interaction between Interviewer Server components. Procedures for starting and stopping interviews, time-outs, and activation. Database tables. Log les. Sample Management. The Project Cache. The Image Cache. Interview Engine load balancing. Object models. You may nd it useful when installing because it contains sample data sets that users can use while learning , as well as step-by-step instructions for installing these data sets. users may also like to have the Data Collection Developer Library available to them as it provides technical information about and the IBM SPSS Data Collection Data Model that is not available in the Help.
Installing the IBM SPSS Data Collection Developer Library
E Verify you meet all system requirements. See System requirements and Samples and tools.

129 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation information E From the Installer window, choose Install Data Collection Developer Library. Follow the instructions

on each screen.
Notes

The DDL is available as a separate installation on all Data Collection product installation CDs. To view the DDL Release Notes, browse the CD and open Release Notes.htm from the DDL folder. You can also view the Release Notes after installation in the DDL installation directory ([INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\DDL\Release Notes.htm). If you have installed an earlier version of the DDL, it is recommended that you remove it before installing the new version. You may experience missing help topics when the Data Collection Developer Library is installed after the Data Collection applications are installed. You can restore the missing topics by manually deleting the IBM Eclipse Help Systems cache les: 1. Navigate to the Windows Control Panel > Administrative Tools > Services and stop the DataCollectionHelpCenterService service. 2. Go to C:\Program Files\Common Files\IBM\SPSS\DataCollection\6\Documentation\ibm_help\eclipse and delete the workspace directory. 3. Open the conguration directory and delete the four child directories (org.eclipse.core.runtime, org.eclipse.equinox.app, org.eclipse.osgi, and org.eclipse.update). Take care that you DO NOT delete the le cong.ini. 4. Restart the DataCollectionHelpCenterService service. All of the help system topics should now display as expected.

System requirements
Operating systems

Microsoft Windows XP Professional (x86 32-bit edition) with Service Pack 3, Microsoft Windows Server 2003 R2 Business or Enterprise Edition (x86 32-bit or x64 64-bit edition), Microsoft Windows Server 2008 (standard and R2) Business or Enterprise Edition (x86 32-bit or x64 64-bit edition), Microsoft Windows Vista Business or Enterprise Edition with Service Pack 2 (x86 32-bit or x64 64-bit edition), or Microsoft Windows 7 Business or Enterprise Edition with Service Pack 1 (32-bit or x64 64-bit edition). Note that Microsoft Windows Server 2003 R2 is only supported when upgrading from a previous IBM SPSS Data Collection version.
Software

Microsoft Internet Explorer 8 or above or Firefox 3.x or above A program for extracting les from a ZIP archive
Hardware

Pentium-class processor operating at 1GHz or faster. 2GHz recommended

130 Chapter 4

512MB RAM A hard disk with at least 200MB available space. DVD drive required for installation A graphics adapter with 1024 x 768 resolution or higher Minimum 16-bit color quality setting

Samples and tools

If installing the IBM SPSS Data Collection Developer Library (DDL), refer to the following information to take full advantage of the DDL. You can install the DDL by clicking Install Data Collection Developer Library from the Autoplay menu. The DDL includes a number of samples and tools. All of these require IBM SPSS Data Collection Data Model 6.0.1, and some have additional requirements: Three C# wizards that can be used with Visual Studio .NET to simplify the creation of an IBM SPSS Data Collection Interviewer Server Administration activity. The wizards require installation of IBM SPSS Data Collection Interviewer Server 6.0.1 or IBM SPSS Data Collection Survey Tabulation 6.0.1. The source code and executable les for three Visual Basic .NET applications: DM Query, WinDMSRun, and DPM Explorer.NET. To run the WinDMSRun executable le, you need IBM SPSS Data Collection Base Professional 6.0.1, and to run DPM Explorer.NET, you need Interviewer Server 6.0.1 or Survey Tabulation 6.0.1. To compile the source code, you need these products and Visual Basic .NET. Numerous sample DataManagementScript (DMS) les. To run these les, you must install Base Professional 6.0.1. Numerous sample mrScriptBasic les. To run these les, you must have Data Model 6.0.1. Some of these samples have additional requirements, such as Microsoft Ofce, Base Professional 6.0.1, or IBM SPSS Data Collection Author Professional 6.0.1. A number of sample mrScriptMetadata les. To use these les, you must have Data Model 6.0.1. The Short Drinks sample comes in the form of an SQL Server backup of a relational MR (RDB) database. You need SQL Server Client Tools to restore and use this database.

Chapter

Maintenance tasks
Maintenance checklist

This section describes tasks that you may need to carry out periodically for the IBM SPSS Data Collection Server applications. It includes:
IBM SPSS Data Collection Interviewer Server

Restarting all machines in a cluster Adding a new interviewing server to an existing cluster Adding session engines to an IBM SPSS Data Collection Interviewer Server Updating passwords for IBM SPSS Data Collection Interviewer Server components and services Deleting or truncating SQL log les Changing the Web site port Changing interviewing URLs and registration passwords if your site switches to using SSL Recycling application pools (applicable to IIS6 running on Windows 2003)
IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition

Updating passwords for IBM SPSS Data Collection Interviewer Server components and services
IBM SPSS Data Collection Survey Tabulation only

Running the variable edits migration tool

Restarting all machines in a cluster

If you need to restart all machines in a cluster, you should restart the machines hosting the Web Service rst, then the machines hosting the Database Service, and nally the machines hosting the Interview Service.

Adding a new interviewing server to an existing cluster

There are two options for adding a new interviewing server to and existing cluster: Use the Modify option from the clusters primary server installation and then run the installation on the new server. This method requires the primary server to be shutdown and restarted. Manually update les on the primary server and then run the installation on the new server. This method does not require the clusters primary server to be shutdown and then restarted.
Licensed Materials - Property of IBM Copyright IBM Corporation 2000, 2011 131

132 Chapter 5

Primary server Modify option

This option requires the primary server to be restarted. Use the Manually update les on the primary server option below if you do not want to disrupt active services and interviews.
E Go through the pre-installation checklist for the new server. E Select the following from Windows Control Panel on the primary servers : Add or Remove Programs > IBM SPSS Data Collection Server 6.0.1 > Change/Remove

This launches the Installation Wizard.

E Select the Modify option. Enter the appropriate new server attributes. For more information, see

the topic Modifying an installation in Chapter 6 on p. 143.

E After the installation is complete, reboot the primary server. E From the new server, browse the network for the primary servers mrInterviewSiteInstallation

directory and run the installation program from there. Note: The primary servers mrInterviewSiteInstallation directory must be properly congured for sharing.
E After the installation is complete, reboot the new server.

Manually update files on the primary server

To add a new Interviewing Server to an existing cluster with live respondents, without disrupting the service for respondents currently taking surveys, follow the steps listed below (this is a general overview, not a detailed set of instructions).
E Go through the pre-installation checklist for the new server. E Make a back-up copy of mrInterviewSitePrep.ini from the original installation and also of key

areas of your system such as FMRoot and Projects.

E Edit mrInterviewSitePrep.ini from the original installation to reect the new servers you want to

add, as follows: Increment the value of InterviewServer as appropriate. Add a new InterviewServern entry to the [InterviewServer] section giving the name, port, and protocol to be used for communicating with this server.
E Double check mrInterviewSitePrep.ini to verify its accuracy. E Go to the mrInterviewSiteInstallation directory and run the installation program from there. E Navigate to

[INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\DDL\Code\Tools\VB.Net\DPMExplorer.Net and double-click DPMExplorer.exe.

E In the left-hand frame, click Clusters. E In the upper right-hand frame, click DefaultCluster.

133 Maintenance tasks

The propertys value is displayed in the lower right-hand frame.

E In the lower right-hand frame, add the name of the new interviewing server to the IVServerList variable (names must be separated with semicolons) and click Apply. E Close DPM Explorer E On the original interviewing server, do the following:

Navigate to C:\Program Files\Common Files\IBM\SPSS\DataCollection\6\ProjectMgmt and edit pm.ini. Add the name of the new interviewing server to the IVServerList variable (names must be separated by semicolons). Open a command prompt and navigate to C:\Program Files\Common Files\IBM\SPSS\DataCollection\6\ProjectMgmt. Type pmsetup.
E Back on the new interviewing server, open a command prompt, type RegIntSvr /u /d to unregister

and disable the server temporarily. This allows you to activate projects on the server while ensuring that the server does not start interviews. If you start the Interview Engine at this point, the Web server will try to send interviews to the new server, but because the .mdd le does not exist on that server, respondents will be redirected to another server in the cluster.
E Copy the folders for active jobs from the File Management folder (FMRoot\Master) into the

new servers Projects folder.

E At a command prompt, type RegIntSvr /e to register and enable the interviewing server.

Adding session engines to an IBM SPSS Data Collection Interviewer Server

Each Interview Session Engine runs within its own w3wp.exe worker process. These worker processes become unstable when their memory usage reaches about 1.5Gb. You can avoid this problem by adding additional Interview Session Engines to your IBM SPSS Data Collection Interviewer Servers, as long as the machines that are hosting the Engines have sufcient memory. This automatically adds additional worker processes which effectively doubles the amount of memory that each server can use for serving interviews.
E In Windows Explorer, browse to [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer

Server\Server, and make a copy of the mrIEngWS folder. Rename the copy to mrIEngWS2.
E Create a new application pool:

Open IIS. Right-click Application Pools and select New and then Application Pool. Enter SPSSmrInterviewPool2 as the name for the new application pool. Click Use existing application pool as template and choose SPSSmrInterviewPool from the drop-down list.
E Under Web Sites, right-click the web site that gives access to Interviewer Server and choose New and then Virtual Directory. E Click Next to continue.

134 Chapter 5 E On the Virtual Directory Alias page, enter mrIEngWS2 as the alias and then click Next. E On the Web Site Content Directory page, browse to the path of the mrIEngWS2 folder that you created earlier and click Next. E On the Virtual Directory Access Permission page, click Next to keep the default settings. E Click Finish. E Right-click the mrIEngWS2 virtual folder and select Properties. E On the Virtual Directory page, click Create. E In Application Pool, select the SPSSmrInterviewPool2 application pool that you created earlier. E In Execute Permissions, select Scripts and Executables. E Uncheck the Read and Write checkboxes. E Click the Conguration button.

This opens the Application Conguration settings page.

E On the Mappings page, click Add.

This opens the Add / Edit Application Extension Mapping page.

E Browse to the mrIEngWS2 folder that you created earlier, and select mrIEngWS.dll.

You will need to enclose the path in double quotation marks so it may look like this: [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server\Server\mrIEngWS2\mrIEngWS.dll.
E In the Extension input box, type .dll. E Under the Verbs heading, select Limit to: and type GET,HEAD,POST,DEBUG in the text box. E Click OK once to close the dialog box, and then again to go back to the Virtual Directory

Properties page.
E On the Directory Security tab, under Authentication and Access Control, click Edit. E Enter the user name and password for the Anonymous Access User that you specied during

the Interviewer Server installation.

E Click Apply to save your changes and then OK to close the dialog box. E In IIS, select Web Service Extensions. E Double-click IBM SPSS Data Collection ISAPI Extensions. E On the Required Files tab, click Add to add mrIEngWS.dll in the folder that you created at the

start of this procedure

E Click Apply and then close the dialog box.

135 Maintenance tasks E Add the URL for the new Interview Engine to the registry as a string in

\HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview\3\Interviewing\LocalEngineURLs. For example:

LocalEngineURLs='http://intserver1/mrIEngWS','http://intserver1/mrIEngWS2'

E Open a command prompt, change directory to

[INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server\Server, and run RegIntSvr.exe to register the new engine with the Web server.
E On the Web server, navigate to [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer

Server\Server\mrIWeb and open RegisteredEngines.xml. This will show you a list of all registered, unregistered and failed engines. Properties for the new session engine are added to DPM and can be viewed in DPMExplorer by expanding the Cluster properties entry. When an interview starts, you will see one w3wp process in Task Manager for each session engine that is running.
Making the session engines available to the Phone Participants and Review Interviews activities

All Data Collection telephone interviewing and interview reviewing sessions have access to the default session engine (usually [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server\Server\mrIEngWS\mrIEngWS.dll) and to any other interview session engines named in the Phone Participants or Review Interviews Web.cong les. To name alternate engines, do the following:
E Navigate to C:\InetPub\wwwroot\SPSSMR\CatiInt and open the Web.cong le. E Add the following denition to the < appSettings> section:
<add key="ALTERNATE_INTERVIEW_ENGINES" value="engine_names"/>

where engine_names is a comma-separated list of the URLs of interview engines. For example:
<add key="ALTERNATE_INTERVIEW_ENGINES" value=" http://redserver/mriengws2, http://redserver/mriengws,

E Save your changes and close the le. E Repeat these steps for the Web.cong le in C:\InetPub\wwwroot\SPSSMR\ReviewInterview.

Updating passwords for IBM SPSS Data Collection Interviewer Server components and services
IBM SPSS Data Collection Interviewer Server components and services are installed with the name and password of the Running User. Many companies have a policy of regularly changing passwords to avoid security breaches, so Interviewer Server comes with a utility that the administrator or other suitably qualied user can run to update the passwords of all installed Interviewer Server components and services.

136 Chapter 5

The ChangePasswords utility does not change the system password for the Interviewer Server Running user; you must do this using the standard Windows tools before running ChangePasswords. Rather, it updates password information held in the registry for Interviewer Server components and services that will be run by the Running User. Note: You can run this utility while the Interviewer Server services are running.
Updating passwords for IBM SPSS Data Collection Interviewer Server components and services
E If you have not already done so, use the standard Windows tools to change the account passwords

for the Running User and Anonymous Access User.

E Open Windows Explorer, browse to the folder in which the Interviewer Server application is

installed (for example, [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server) and double-click ChangePasswords.exe. This opens the Change Password Utility dialog box, showing the current domain name and user name.
E In the Password elds, type the new passwords for the Running User and the Anonymous Access

User.
E Click Change.

The program displays a message conrming that all passwords have been changed.

Deleting or truncating SQL log files

Deleting or truncating log les prevents them from becoming too large and possibly running up against a system limit that prevents IBM SPSS Data Collection Interviewer Server from functioning correctly. Recommendations are as follows: Delete or truncate the log les for the mrUserData and mrInterviewData databases as part of your regular system maintenance plan, as there is always a lot of activity in this database and the log le grows at a rapid rate. When you back up a database, truncate or delete the log le that Interviewer Server uses for recording messages related to that database. Refer to your SQL Server documentation for information on how to delete or truncate SQL log les.

Changing the Web site port

The default port number for web sites is port 80. When you install the Web Service onto a web site that uses a different port number, you can specify this port number and the installation program will ensure that IBM SPSS Data Collection Interviewer Server will run using that port. If you change the port number that your web site uses after installing Interviewer Server, you must make the corresponding changes for Interviewer Server manually.

137 Maintenance tasks E Open regedit and navigate to

\HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview\3\Interviewing.
E Change the LocalEngineURLs setting so that it reads

http://ServerName:PortNumber/mrIEngWS If you were previously using port 80 but are now using a different port, you will need to add
:PortNumber to the existing denition. If you are switching from using a port other than 80 to using port 80, you will need to delete :PortNumber from the existing denition. Otherwise, simply

change the value of PortNumber.

E Change the RegistrationURL setting so that it reads

http://%Server%:PortNumber/mrIWeb/mrIWeb.dll?Handler=EngineRegistrationService The rules for changing PortNumber are as described in the previous step.
E Save the changes and exit. E Open [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer

Server\Server\mrIWeb\Web.cong and change the ImageCache and LocalImageCache keys so that they read as follows (lines are split for ease of reading only):
<add key="LocalImageCacheURL" value="http://servername:PortNumber/SPSSMR/ImageCache/ImageCache.aspx"/> <add key="ImageCacheURL" value="http://servername:PortNumber/SPSSMR/ImageCache/ImageCache.aspx"/>

As with the registry settings, you will either add, remove or change the :PortNumber parameter in these denitions depending on what changes you have made to the web site port number.

Changing interviewing URLs and registration passwords

When you install IBM SPSS Data Collection Interviewer Server, the installation procedure sets up URLs for interviewing based on the information given at that time. For example, if you are using non-default ports or SSL, the URLs will be modied accordingly. If your site switches to using SSL once Interviewer Server has been installed, you can make the changes manually and your existing installation should continue to work.
Changing the URL for starting interviews
E Using Windows Explorer, navigate to the \Inetpub\wwwroot\SPSSMR\ProjectEditor\Settings

folder on your web site.

E Using a text editor, open Properties Interviewer Server (Data Collection).xml. E Locate the entry for the InterviewStartURL property and change the default value so that it starts

with https rather than the standard http.

E Save your change and close the le.

Setting the URL for the image cache

E Navigate to [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer

Server\Server\mrIWeb and open Web.cong.

138 Chapter 5 E Add the following lines to the le:

<appSettings> <add key="ImageCacheURL" value="http://WebServerName/SPSSMR/ImageCache/ImageCache.aspx"/> </appSettings>

If this setting is not dened, template les will not be available.

E Save the changes and close the le.

Configuring the RegistrationURL setting in the registry

On each machine running the Interviewing Service:

E Run regedit and navigate to

\HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview\3\Interviewing\.
E Change the value of the RegistrationURL setting so that it starts with https rather than the

standard http:
https://%SERVER%/mrIWeb/mrIWeb.dll?Handler=EngineRegistrationService

If this setting is not dened, add it and give it the value shown above.
E Save your changes and close regedit.

Changing the registration password

This is optional and applies to all machines running the Interviewing Service.
E Navigate to [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer

Server\Server\mrIWeb and open Web.cong.

E Replace the default registration password stored in RegistrationPW with a password of your

choice.
E Save your changes and close the le. E Run regedit and navigate to

\HKEY_LOCAL_MACHINE\Software\SPSS\mrInterview\3\Interviewing\.
E Change the value of the RegistrationPW setting so that it matches the password you have just

dened in the Web.cong le.

E Save your changes and close regedit.

Recycling application pools

This task applies only to machines running Internet Information Services (IIS) 7 or above with Windows Server 2003 or 2008. You should recycle processes periodically, for both stability and performance reasons. Over long periods of time, leaked resources and system or application problems may affect Web server throughput. You should balance this with recycling too often, however, since the cost of stopping the worker process, reloading pages and re-obtaining resources and data may override the benets

139 Maintenance tasks

of a recycle. If there is high load on the interviewing server, you may need to congure your IBM SPSS Data Collection Interviewer Server application pool to recycle once a day. If there is low load, you can set the application pool to recycle once a week, or disable it completely. By default application pool recycling is disabled for the Interviewer Server application pool. The steps to set up recycling for the Interviewer Server application pool are as follows:
E Open Internet Information Services Manager. E Expand the display in the left-hand frame so that you can see the SPSSmrInterviewPool

application pool in the Application Pools branch.

E Right click SPSSmrInterviewPool and select Properties.

The SPSSmrInterviewPool AppPool dialog box opens.

E On the Recycling tab select the type of recycling you want and enter the additional information

required.
E Click OK to save your changes and then close IIS Manager.

Updating the password for IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition
IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition run using the name and password of the Running User specied during the installation procedure. Many companies have a policy of regularly changing passwords to avoid security breaches, so Survey Tabulation, Survey Reporter Server Edition, and Author Server Edition include a utility that the administrator, or other suitably qualied user, can run to update the passwords for the Running User and Anonymous Access User. The ChangePasswords utility does not change the system password for the Survey Tabulation, Survey Reporter Server Edition, or Author Server Edition Running User password at the domain or workgroup level; you must do this using the standard Windows tools before running ChangePasswords. Rather, the utility updates password information held in the registry for Survey Tabulation, Survey Reporter Server Edition, and Author Server Edition components that will be run by the Running User and Anonymous Access User.
Updating the Running User password
E If you have not already done so, use the standard Windows tools to change the account passwords

for the Running User and Anonymous Access User.

E Open Windows Explorer, browse to the folder in which the IBM SPSS

Data Collection Interviewer Server application is installed (for example, [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server) and double-click ChangePasswords.exe.

140 Chapter 5

This opens the Change Password Utility dialog box, showing the current domain name and user name.
E In the Password elds, type the new passwords for the Running User and the Anonymous Access

User.
E Click Change.

The program displays a message conrming that all passwords have been changed.

Running the variable edits migration tool

Projects created in mrTables 4.0 or earlier need to be upgraded so users can take advantage of the changes made starting in release 4.5 to save variable edits in table document les so they can be shared by other users. The upgrade needs to be performed once for each project that was created in mrTables 4.0 or earlier, to upgrade it to mrTables 4.5 through 5.5 or IBM SPSS Data Collection Survey Tabulation 6.0.1. The IBM SPSS Data Collection Survey Tabulation Upgrade tool saves the variable edits, stored in the project management system (DPM) for projects created in version 4.0 and earlier, into each of the table document (.mtd) les that exist in each users project folder. Optionally, it also deletes the variable edits from DPM (this is recommended once you have completed the upgrade for all users). Once you have upgraded the table documents, you can transfer them between Survey Tabulation, IBM SPSS Data Collection Base Professional, and IBM SPSS Data Collection Survey Reporter, without losing variable edits or lters that have been added in Survey Tabulation.
Note: Variable edits saved in DPM are no longer supported from release 4.5. Table document files in the shared area. Table document les stored in the shared area are not

affected by the upgrade tool. To upgrade shared table documents, it is recommended that before running the upgrade tool, a user with the appropriate access permissions saves the shared les to their own user area. The les will then be upgraded with that users variable edits, and can be replaced in the shared area when the upgrade is complete.
Table document files from Survey Reporter and Base Professional. If a table document le in

the users folder already contains variable edits that were added in Survey Reporter or Base Professional, these edits take precedence over the Survey Tabulation edits in DPM, and the le is not updated with the DPM edits.
Running the migration tool
E Log on to the Survey Tabulation server. E In Windows Explorer, navigate to the Survey Tabulation folder, for example:

[INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Survey Tabulation\.
E Double-click the mrTablesVariableEditsMigrationTool.exe le. E In the Survey Tabulation Upgrade Tool window, enter your DPMAdmin user name and password.

141 Maintenance tasks

You can either choose to migrate all the information for all projects or for a specic table document, user, and project.
Migrating information for all projects

Using the Migrate All option means you can complete the upgrade for all users and projects at once. It also includes an option to delete the variable edits from DPM once the migration completes successfully. Deleting variable edits is recommended as, once all projects have been upgraded, they are no longer of any use, and are simply taking up space.
E If required, select Delete old variable edits once successfully migrated. E Click the upper Migrate button.

The migration tool checks for any users who have variable edits in DPM, and displays a list of the users. You can either choose to migrate all users, or press Cancel to return to the window and select individual users to migrate. If you choose to migrate all users, the results of the migration process are recorded in a log at the bottom of the window. You can copy the information from this log and save it to a le as a record of the upgrade process.
Note: Once the upgrade has run successfully for all users and projects, the upgrade tool sets the

VariableEditsMigratedToMTD property on the Survey Tabulation application in DPM to true, to indicate that all projects have been upgraded.
Migrating information for a specific table document, user, or project

Using the Migrate to selected le options means you can carry out the migration for users, projects, and table document les individually. You may prefer to use these options rather than the Migrate All option if you want to perform the upgrade in stages. The option to delete edits from DPM is not available when you use the Migrate to selected le options. This is because the edits may be required by other table documents that have not yet been upgraded. When you have migrated the required users and projects, you may want to use the Migrate All option to check that nothing has been missed, and to delete the variable edits from DPM.
E To migrate information for individual table documents, users, or projects:

To migrate information to a specic table document, browse to the location of the table document in the FMRoot folder, for example: [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server\FMRoot\Users\Admin\Projects\Museum\museum tables.mtd. To migrate information for a specic project, enter the projects name To migrate information for a specic user, enter the user name
E Click the lower Migrate button to run the migration.

142 Chapter 5

The results of the migration process are recorded in a log at the bottom of the window. You can copy the information from this log and save it to a le as a record of the upgrade process.

Chapter

Modification, repair, and removal

Modifying, repairing, or removing your installation

You can Modify, repair, or remove an existing IBM SPSS Data Collection Server 6.0.1 installation. Refer to the following sections: Modifying an installation Repairing an installation Removing IBM SPSS Data Collection Server applications

Modifying an installation
Note: If you plan to change shared preparation le folder location during the modify/repair installation, you should run modify/repair directly from the installation media instead of from the Windows Change/Remove feature.
E Log on with the user name you created for installing the IBM SPSS Data Collection Server

applications.
E From the Windows Start menu, select: Control Panel > Add or Remove Programs > IBM SPSS Data Collection Server 6.0.1 E Click Change/Remove to open the IBM SPSS Data Collection Server 6.0.1 Maintenance window. E Select Modify and click Next. Modifying an existing installation allows you to perform the

following tasks: Add/remove features on the local machine (IBM SPSS Data Collection Load Tool, Phone Interviews, Remote Administration, and so on). Add/remove servers to an existing cluster. Note that adding servers via the modify option requires the clusters primary server to be rebooted. Refer to Adding a new interviewing server to an existing cluster for instructions on adding additional servers to a cluster without interrupting active services and interviews.
E The remaining steps are identical to installing the IBM SPSS Data Collection Server applications.

Refer to IBM SPSS Data Collection Interviewer Server installation information or IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation overview for more information.
E After modication, either reboot all of the IBM SPSS Data Collection Interviewer Servers,

or navigate to [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server\Server on each Interviewer Server and run RegIntSvr.exe. Both actions register the Interviewing Service with the Web Service.
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144 Chapter 6

Repairing an installation
Note: If you plan to change shared preparation le folder location during the modify/repair installation, you should run modify/repair directly from the installation media instead of from the Windows Change/Remove feature.
E Log on with the user name you created for installing the IBM SPSS Data Collection Server

applications.
E From the Windows Start menu, select: Control Panel > Add or Remove Programs > IBM SPSS Data Collection Server 6.0.1 E Click Change/Remove to open the IBM SPSS Data Collection Server 6.0.1 Maintenance window. E Select Repair and click Next. E The remaining steps are identical to installing the IBM SPSS Data Collection Server applications.

Refer to IBM SPSS Data Collection Interviewer Server installation information or IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition installation overview for more information.

Removing IBM SPSS Data Collection Server applications

To remove IBM SPSS Data Collection Server applications, use the uninstall feature. If you simply delete the les and folders associated with the products, the applications will not be properly removed and you may have problems installing or removing later versions. After you installed IBM SPSS Data Collection Server applications, you may have changed some of the les that control how IBM SPSS Data Collection Interviewer Server Administration or IBM SPSS Data Collection Server applications work. The removal procedure backs up key les, allowing you to copy them back to their original locations after a reinstall. Files are backed up to [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\\Backup\Interviewer Server Administration version_date_time; for example, Interviewer Server Administration 2.3_10.15.2004_13.59.20. Inside this folder are subfolders containing les from various locations within \Program Files and the IIS Web site folder. Files that are backed up typically include the following: Web.cong les for Interviewer Server Administration activities Web.cong les for IBM SPSS Data Collection Interviewer Server activities The Web.cong le for IBM SPSS Data Collection Survey Tabulation ProjectMgmt\pm.ini. SampleMgt.GUI.Cong.xml The load balancing script les defaultreport.mrs and defaultload.mrs
Removing IBM SPSS Data Collection Server applications
E Log on with the user you created for installing the IBM SPSS Data Collection Server applications.

145 Modification, repair, and removal E From the Windows Start menu, select: Control Panel > Add or Remove Programs > IBM SPSS Data Collection Server 6.0.1 E Click Change/Remove to open the IBM SPSS Data Collection Server 6.0.1 Maintenance window. E Select Remove and click Next. E Conrm your request when prompted to do so. E On the Maintenance Complete page, click Finish. E Reboot when prompted to do so. If you do not reboot, you will not be able to reinstall IBM SPSS

Data Collection Server applications.

Removing residual IBM SPSS Data Collection Survey Reporter files from workstations

When IBM SPSS Data Collection Survey Reporter Server Edition or IBM SPSS Data Collection Author Server Edition is installed from the Interviewer Server there are a number of les that need to be manually removed from each workstation. Delete the following downloaded folders from each workstation machine.
Survey Reporter Server Edition

C:\Documents and Settings\<your Windows user name>\Application Data\IBM\SPSS\DataCollection\6\Survey Reporter C:\Documents and Settings\<your Windows user name>\Local Settings\Apps\2.0
Author Server Edition

C:\Documents and Settings\<your Windows user name>\Application Data\IBM\SPSS\DataCollection\6\Author C:\Documents and Settings\<your Windows user name>\Application Data\IBM\SPSS\DataCollection\Activate C:\Documents and Settings\<your Windows user name>\Local Settings\Apps\2.0

Chapter

Troubleshooting
Troubleshooting and FAQs
How do I change the options in a site preparation file?

You may edit the site preparation le using a text editor of your choice, but take care not to change the names of any of the variables dened in the le. The installation program expects to nd the information it requires in variables with specic names. If you change the variable names the installation is likely to fail. If you have already installed IBM SPSS Data Collection Interviewer Server on some of the machines named in the site preparation le, you will need to uninstall Interviewer Server from these machines and install it again after you have edited site preparation le.

The folder in which I created the site preparation file is not visible from the machines named in the site preparation file.
Check that you have shared the folder and that you have assigned permissions for the Installing User and the IBM SPSS Data Collection Group. For more information, see the topic Creating the site preparation le and folder in Chapter 3 on p. 56.

The installation program fails when I select a non-default web site installation location on a 64-bit system
When selecting a non-default web site location on a 64-bit server, you cannot select a web les location under C:\Program Files in the Internet Information Services (IIS) Conguration dialog. For example, if you dened a non-default web site named myWebSite, and its local path is C:\Program Files\myWebSite, you must select a web les location that is not located under C:\Program Files when you select myWebSite for the IBM SPSS Data Collection folders and applications (you can instead select the location C:\Program Files (x86)).

Licensed Materials - Property of IBM Copyright IBM Corporation 2000, 2011

146

147 Troubleshooting

The installation program fails with the message Error 1608: Unable to create InstallDriver instance
This is an InstallShield problem that can happen for the following reasons: The Client for Microsoft Networks networking protocol is not installed on the machine on which you are trying to install IBM SPSS Data Collection Interviewer Server. If this is part of your companys security policy, install the protocol temporarily so that you can install Interviewer Server and then uninstall it. The dcomcnfg default security settings do not include the Installing User under the Launch and/or Default Access permissions. To set the necessary permissions, do the following:
E Run dcomcnfg. E On the Default Security tab, click Edit Default in the Default Launch Permissions section. E Add the Installing User. E If necessary, make the same change in the Default Access Permissions section. E Click OK.

How do I create an installation log file?

If you are having problems installing the application and you cannot see from the existing error messages what the problem is, you may be able to solve the problem by creating a log le as the installation procedure is running. To do this, you need to run the installation program manually, as follows:
E Open a command prompt and go to the directory on the CD containing the installation program,

IBMSPSSDataCollectionServer.exe.
E To log just the application part of the installation, type: IBMSPSSDataCollectionServer.exe /V"/l*v

log_lename /i" where log_lename is the full pathname, including drive letter, of the log le you

want to create. To log the IBM SPSS Data Collection Interviewer Server Administration part of the installation as well, type IBMSPSSDataCollectionServer.exe /V"/l*v log_lename LOGDIM_INSTALL=TRUE /i". This will create a log le called C:\Program Files\Common Files\IBM\SPSS\DataCollection\6\Installer\Interviewer Server Administration\DimInstallLog.txt. If you still cannot resolve the problem, contact your support representative for assistance.

Ive installed a new application version and get errors when I try to select things from the menus in IBM SPSS Data Collection Interviewer Server Administration
When you run applications from your browser, the browser maintains a number of temporary les that help it to keep track of what you have done and to run the application as efciently as possible. Sometimes, when you install and run a different version of an application, your browser attempts to reuse the information in the temporary les. If this no longer matches the way the application works, errors will occur. You can solve this problem easily by deleting the temporary les.

148 Chapter 7 E Open your browser and select Tools > Internet Options E In Temporary Internet Files, click Delete Files. E Conrm your request when prompted to do so.

I can log in to IBM SPSS Data Collection Interviewer Server Administration if I enter the URL as //localhost/... but not if I enter the servers name instead of localhost
If the server name contains any characters other than letters, numbers, hyphen, and dot, you will not be able to log in to IBM SPSS Data Collection Interviewer Server Administration by specifying the server name in the URL. This is due to a limitation in Internet Explorer which prevents servers whose names contain characters other than these from setting cookies. If you want to use this server with Interviewer Server Administration and IBM SPSS Data Collection Interviewer Server you will either have to change its name or refer to it using its IP address.

How do I simultaneously login to separate IBM SPSS Data Collection Interviewer Server Administration or IBM SPSS Data Collection Interviewer Server sessions as different users in Internet Explorer?
If you attempt to simply open a new Internet Explorer window or tab, the second window/tab will use the rst sessions settings and will not allow you to launch an additional IBM SPSS Data Collection Interviewer Server Administration or IBM SPSS Data Collection Interviewer Server session as a different user. If you want to simultaneously login to separate Interviewer Server Administration or Interviewer Server sessions as different users, select the Internet Explorer File > New Session option.

Machines in the cluster can ping one another successfully but cannot see FMRoot
The standard test for ensuring that all machines in a cluster can communicate with one another is to try pinging each machine from every other machine in the cluster. If your site has increased its security by switching off Client for Microsoft Networks, then even though machines will be able to ping one another they may not be able to access FMRoot on the primary DPM server. To resolve this problem, switch on Client for Microsoft Networks on the machines on which IBM SPSS Data Collection Interviewer Server Administration and IBM SPSS Data Collection Interviewer Server are installed.

Errors when attempting to ping machines in a cluster

If machines in a cluster cannot ping one another, the problem is usually due to the security set up between those machines. The message Request timed out usually occurs if there is a rewall blocking communication between the two machines.

149 Troubleshooting

The message Ping request could not nd host server_name. Please check the name and try again usually occurs when a rewall or security setting is preventing certain communications from the DMZ (demilitarized zone) to the main network or to trusted machines. A typical example of this is when the Interviewing server can ping the Web server, but the Web server cannot ping the Interviewing server. Try connecting to the machine by typing http://MachineName into your browser instead.

I want to check that SQL Server is running on the Database server but I cannot see the server name in the list of servers
If there is a rewall or a DMZ boundary between the Interviewing server and the Database server, you may not see the name of the Database server in the list of SQL servers displayed in the Create a New Data Source to SQL Server dialog box. Just type the name of the Database server into the Server box and the connection request will generally be allowed.

The location of the Web Site folder containing SPSSMR has changed since IBM SPSS Data Collection Server applications were installed.
What changes do I need to make in order to continue using IBM SPSS Data Collection Server applications? If the location of the Web site on which you installed IBM SPSS Data Collection Server applications changes after installation, you will need to move the IBM SPSS Data Collection Server application and IBM SPSS Data Collection Interviewer Server Administration application folders and the webctrl_client folder from the original Web site to the new one. You will also need to change the pathname dened for the Interviewer Server Administration load balancing conguration le in Interviewer Server Administrations Web.cong le.
E If the SPSSMR folder does not appear in the new Web site folder, copy it from the Web site folder

in which it was installed into the new location.

E Move the webctrl_client folder from the original Web site folder into the new folder so it is at the

same level as the SPSSMR folder.

E From the Control Panel, go to: Administrative Tasks > Internet Information Services

This opens the Internet Information Services window.

Create the new SPSSMR virtual directory
E In the left-hand frame, right-click the Web site to which you have just copied the SPSSMR folder and select New, Virtual Directory.

This starts the New Virtual Directory wizard.

E On the rst page of the wizard, click Next. E On the Virtual Directory Alias page, enter SPSSMR as the Alias name and then click Next.

150 Chapter 7 E On the Web Site Contents Directory tab, click Browse and select the SPSSMR folder in its new location. Then click Next. E On the Access Permissions page, ensure that only the Read and Run script check boxes are selected. Then click Next. E On the last page, click Finish.

Create virtual directories for IBM SPSS Data Collection activities

E Create virtual directories for activities within the SPSSMR folder by repeating the previous set of

steps for each activity folder. For example, to create a virtual directory for the Activate activity, right-click SPSSMR in the left-hand frame and choose New, Virtual Directory.
E Within each activitys virtual directory, create virtual directories pointing to the SPSSMR\Shared

and SPSSMR\Shared\Login folders. For example, to create an SPSSMR\Activate\Shared virtual directory, right-click Activate in the left-hand frame and choose New, Virtual Directory.
Remove the Create Application setting from the SPSSMR, Shared, and Login virtual directories
E In the left-hand frame, right-click SPSSMR and select Properties.

This opens the SPSSMR Properties dialog box.

E In the Application Settings frame, click Remove.

The text box is greyed out and the button name changes to Create.
E Click OK. E Repeat this procedure for every Shared and Login virtual directory within SPSSMR. E Close IIS.

Reconfigure Interviewer Server Administration load balancing

E Browse to the Interviewer Server Administration folder in the new Web site folder. E Right-click Web.cong, select Properties, and remove the Read-only attribute from the le. Click OK to close the dialog box. E Using a text editing program such as Notepad, open Web.cong. E Scroll to the end of the le and locate the line that denes the SPSS_LoadBalanceXmlFile key.

In this line, replace the pathname with the drive letter and pathname of the new Web site folder (do not change the lename itself).
E Save your changes and close the le.

Update the Registry setting for the IBM SPSS Data Collection Survey Tabulation variable cache directory
E From the Windows Start menu, select Run. E In the Open box, type regedit and click OK. This opens the Registry Editor. E In the left-hand frame, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\MR Tables\6.

151 Troubleshooting E In the right-hand frame, right-click VariableCacheDir, and select Modify. E In the Edit String dialog, replace the pathname with the drive letter and pathname of the new Web site folder and click OK. E You must reboot your machine before the changes take effect.

My site uses Microsoft ISA. Are there any changes I need to make in order to run IBM SPSS Data Collection Interviewer Server Administration?
If you have Microsoft Internet and Security Acceleration (ISA) installed, you may encounter problems if your site has machines that have different names or IP addresses depending on whether they are being accessed via an intranet or via the Internet. Typically, if a user runs IBM SPSS Data Collection Interviewer Server Administration from the Internet and starts an activity, Interviewer Server Administration will fail when the user ends the activity. This is because it tries to return the user to Interviewer Server Administration using the servers intranet name or IP address rather than the Internet name or IP address that the user originally used. To avoid this problem, make the following changes:
E Open ISA and select the Action tab. E Select Send the original host header to the publishing server instead of the actual one. E Click OK.

For further information refer to http://support.microsoft.com/?kbid=838252 ( http://support.microsoft.com/?kbid=838252)

Im installing onto Windows XP, and the installation fails when I click Next on the mrInterviewData IBM SPSS Data Collection Interviewer Server Administration Database Setup page
When you click Next on the mrInterviewData IBM SPSS Data Collection Interviewer Server Administration Database Setup page, the installation procedure runs a script to verify it can communicate with the database server named on this page. If you are installing applications on a machine running Windows XP (this is supported for demonstration machines only), you may nd that the installation procedure fails at this point with the message The procedure entry point SetFileSecurityI could not be located in the dynamic link library MSDART.DLL, regardless of the server name you enter and whether you can communicate with the server in other ways. This is due to a problem with the operating system, which you should be able to resolve by copying the msdart.dll le to be msdart32.dll. Youll nd the le in c:\Windows\system32. Once you have created a copy with the new name you should be able to install applications with no problems.

152 Chapter 7

The installer says it cant find SQL server running on the machine specified
If the installation procedure issues the message Cant nd SQL server running on the machine specied. when you click Next on the mrInterviewDataIBM SPSS Data Collection Interviewer Server AdministrationDatabase Setup page, this may be for any of the following reasons: You mistyped the servers name. The machine running the SQL Server is unreachable. Microsoft Data Access Components (MDAC) are not correctly installed. The latest Windows updates are not installed. To resolve the problem, do the following:
E Check that your spelling is correct and, in the case of a named SQL server instance, that you have

typed the instance name correctly.

E Check that you can ping the machine. For more information, see the topic Checking that machines

in a cluster can communicate with each other on p. 25.

E If MDAC are not installed, proceed as follows:

Cancel the installation and select Install Microsoft Data Access Components (MDAC) 2.8 from the autoplay menu. For more information, see the topic Installing Microsoft Data Access Components 2.8 in Chapter 2 on p. 10. When the MDAC installation nishes, reboot the machine.
E Download and install the latest Windows updates from the Microsoft web site. E If you are using Windows XP and the error still persists and you now see the message The

procedure entry point SetFileSecurityI could not be located in the dynamic link library MSDART.DLL, follow the instructions in Im installing onto Windows XP, and the installation fails when I click Next on the mrInterviewData IBM SPSS Data Collection Interviewer Server Administration Database Setup page.Im installing onto Windows XP, and the installation fails when I click Next on the mrInterviewData IBM SPSS Data Collection Interviewer Server Administration Database Setup page.

Checking that machines in a cluster can communicate with each other

Each machine in a cluster must be able to communicate with all the other machines in the same cluster. The easiest way to verify this is to use ping. This program sends a short stream of data from one machine to another and waits for the receiving machine to return the data.
E On each machine in turn, open a DOS window and type ping machine_name where machine_name

is the name of one of the machines in the cluster. If the machines can communicate, you will see several lines starting Reply from appear on your screen as the pinged machine returns the signal. If the machines cannot communicate you will see the message Request timed out.
E Repeat this step for each other machine in the cluster.

153 Troubleshooting

After upgrading to a IBM SPSS Data Collection Server 6.0.1 cluster, custom instances that were created for the purpose of load balancing are no longer present on the servers.
Instances were introduced in DPM for the purpose of load balancing in version 5.6. When upgrading from version 5.6 to 6.0.1, the installation process removes the 5.6 installation, resulting in the removal of all installed instances (including custom instances) from each server in the cluster. You will need to recreate any custom instances on each server in the cluster after upgrading to IBM SPSS Data Collection Server 6.0.1. Refer to the The IBM SPSS Data Collection Interviewer Server Administration Load Balancing Conguration topic in the IBM SPSS Data Collection Developer Library for more information.

Installing the export components

IBM SPSS Data Collection Survey Tabulation automatically downloads and installs the relevant export component on your local machine the rst time you run each type of export in Survey Tabulation. Therefore, most people will nd it unnecessary to install the export components from the IBM SPSS Data Collection Server DVD-ROM. In some cases, however, the security settings in your browser may prevent Survey Tabulation from downloading the components needed to export tables. If this is the case, you can install the export components from the IBM SPSS Data Collection Server DVD-ROM. Note: The export components are only offered as 32-bit, regardless of whether you install the x86 32-bit or x64 64-bit version of Survey Tabulation.
Required software

Installation of the export components requires that you rst download and install the Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit). For more information, see the topic Installing Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit or x64 64-bit) in Chapter 2 on p. 15.
Installing the export components:
E Log on to the machine as a user who has power user or higher privileges for that machine. E Insert the DVD-ROM into the DVD-ROM drive. E From the Windows Start menu, choose Run. E In the Run dialog box, type d:\autoplay. (Where d:\ is the DVD-ROM drive.) This opens the

main installer window.

E In the main installer window, choose Browse the DVD-ROM. E Browse to the Survey Tabulation Exports Installer folder and double-click the appropriate

installation le.

154 Chapter 7

This opens the IBM SPSS Data Collection Survey Tabulation 6.0.1 Exports window.
E On the Welcome page, click Next. E On the License Agreement page, read the license agreement. E If you accept the agreement, click Yes. E In the Customer Information page, enter your user name and your organizations name, and then click Next. E In the Setup Type page, choose one of the following and then click Next:

Complete. Choose this option if you want to install the export components into the default locations. Custom. Choose this option if you want to specify which where the export components will be installed.
E If you chose the Custom installation, in the Custom Setup page specify where the les will be installed by clicking the Change button in the lower part of the window.

The IBM SPSS Data Collection Exports Setup wizard is now ready to start the installation.
E Click Install.

This installs and registers the export components on your local machine. You can then select export options from Survey Tabulation.
Installing the export components from the command line:
E Open a Windows Command Prompt. Start > All Programs > Accessories > Command Prompt E Change to the directory on the DVD-ROM containing the Installer le

(IBMSPSSDataCollectionSurveyTabulationExports_<languagecode>.exe).
E Enter the following command to start the installation: IBMSPSSDataCollectionSurveyTabulationExports_<languagecode>.exe /s /v/qn

where <languagecode> is the appropriate language code (for example, es for Spanish).

Enabling security access for Microsoft Excel, Word, and PowerPoint exports
Security settings in Microsoft Excel, Word, or PowerPoint may prevent you from exporting to these applications. If this occurs, you can enable the export to run by changing a security setting in Microsoft Excel, Word, or PowerPoint. If you need to change the setting on your machine, a message will inform you of this. Follow the instructions below to change the settings. If you are in doubt about whether changing security settings is permitted by your organization, please contact your system administrator.

155 Troubleshooting

Note: Ensure that you have the latest Microsoft Ofce service pack installed. To check this, choose

the Check for Updates option on the Microsoft Excel Help menu to display the Microsoft Ofce Downloads page, where you can download the latest service pack.
Microsoft Office 2007 or above Note: Setting the security options in one program does not set them in the other. You may need to follow these steps for Excel, Word, and PowerPoint depending on your existing security settings.

In Microsoft Ofce 2007, macro security settings are located in the Trust Center.
E Ensure that IBM SPSS Data Collection Survey Tabulation and all Microsoft Ofce

applications are closed.

E Open Excel, Word, or PowerPoint. E Click the Microsoft Ofce button. E Click the Excel Options, Word Options, or PowerPoint Options button. E Click Trust Center > Trust Center Settings E In Excel, additionally click Macro Settings. E Select the Trust access to the VBA project object model check box. E Click OK to apply the setting. E Close Excel, Word, or PowerPoint.

For more information, see Enable or disable macros in Ofce documents (http://ofce.microsoft.com/en-us/help/HA100310711033.aspx) at http://ofce.microsoft.com/en-us/help/HA100310711033.aspx.

Im having problems running IBM SPSS Data Collection applications remotely on Windows XP
If you are working on a clustered site, your problems may be caused by a rewall between your computer and one of the machines you are using. If you do not know whether there is a rewall, check with your system administrator. If there is, you may need to open a port on the rewall, allowing you to connect to the machines on the other side.
E Open Control Panel and choose: Windows Firewall E On the Exceptions tab, click Add Port. E In Port Number, type 80. E In Name, type Port 80 or any other suitable text of your choice. E Select the Port 80 check box on the Exceptions tab to apply the change.

156 Chapter 7

Im having problems logging into IBM SPSS Data Collection Interviewer Server Administration or installing/running IBM SPSS Data Collection Survey Reporter Server Edition or IBM SPSS Data Collection Author Server Edition
The following issues can result in problems logging into IBM SPSS Data Collection Interviewer Server Administration or installing/running IBM SPSS Data Collection Survey Reporter Server Edition or IBM SPSS Data Collection Author Server Edition Server: The Internet Explorer security settings can adversely affect access to Survey Reporter Server Edition and Author Server Edition. It is recommended that you congure Internet Explorer for Medium security (Tools Internet Options Security tab Security level for this zone). A security setting of High will prevent all users from logging into Interviewer Server Administration, thus preventing access to Survey Reporter Server Edition and Author Server Edition. A security setting of Medium -high will allow users to login to Interviewer Server Administration, but will prevent most users from launching Survey Reporter Server Edition and Author Server Edition from their respective links. Users who only belong to the Windows Guests account are not able to install or run Survey Reporter Server Edition and Author Server Edition.

Users who log in with Windows user names cannot activate projects
If you have installed IBM SPSS Data Collection Interviewer Server on a domain and have customized it so that projects are activated using Windows login information rather than the IBM SPSS Data Collection Interviewer Server Administration File Management component, you may nd that Active Directory users are unable to activate projects. These users will usually see the message Access is denied. You can resolve this problem by modifying the active directory settings for those users. Open each users account and, on the Security tab, add Read permission for Authenticated Users.

My site blocks access to URLs that reference .dll files

Some companies have strict security that blocks access to sites whose URLs contain executable le extensions. The URL for running interviews references mrIWeb.dll. To get around this problem, you can create an mrIWeb.srf le and then register the .srf extension with the mrIWeb virtual folder. Note: On you have done this, you will need to change the interview URL for all your existing projects as well as for any that are created in the future.
E Navigate to [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer

Server\Servers\mrIWeb and create a text le called mrIWeb.srf containing the following line:
{{ handler mrIWeb.dll/Default }}

157 Troubleshooting E Register the .srf extension with the mrIWeb virtual folder. There are two ways to do this. Either,

run the following command from the command line (type it all on one line not split across lines as shown here):

C:\Inetpub\AdminScripts\adsutil set W3SVC/1/Root/mrIWeb/ScriptMaps ".srf,[INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server\Server\mrIWeb\mrIWeb.dll,0,GET,HEA

Or, use Internet Information Services Manager as follows: From Control Panel select
Administrative Tools > Internet Information Services

In the left-hand frame of the Internet Information Services window, expand the display to show the contents of your default (or IBM SPSS Data Collection Interviewer Server) web site. Right-click mrIWeb and select Properties. The mrIWeb dialog box opens. On the Virtual Directory tab, click Conguration. The Application Conguration dialog box opens. On the Mappings tab click Add. The Add/Edit Application Extension Mapping dialog box opens. In Executable, browse to [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server\Server\mrIWeb and select mrIWeb.dll. In Extension, type .srf. Select Limit to and in the text box, type GET,HEAD,POST,DEBUG. Click OK. Close IIS.
E For each interviewing project, change the InterviewStartURL property so that it uses the .srf le

rather than the .dll le. You will need to do this for new projects too as they are created. Navigate to [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\DDL\Code\Tools\VB.NET\DPM Explorer.Net and double click DPMExplorer.exe. Expand the left-hand frame so that you can see the list of projects inside the Projects collection. Expand the project entry in the left-hand frame and select Interviewer Server. Youll see a list of project properties in the right-hand frame. Select InterviewStartURL and, in the lower section of the screen, replace mrIWeb.dll with mrIWeb.srf. Click Apply.

158 Chapter 7

IBM SPSS Data Collection Server applications are not running properly in Internet Explorer 8.x
If you are using Microsoft Internet Explorer 8.x or above, you may experience various issues when using the IBM SPSS Data Collection Server applications. You can avoid these issues by adding the appropriate IBM SPSS Data Collection Server application URLs to the Internet Explorer 8.x Compatibility View list. Refer to the Compatibility View topic on the Microsoft Internet Explorer 8: Features website (http://www.microsoft.com/windows/internet-explorer/features/easier.aspx) for more information.

I receive the error message Failed to load MDM Document: The network location cannot be reached
Many of the IBM SPSS Data Collection Interviewer Server applications and activities are dependant on a network connection in order to function properly. In order to avoid this and other similar errors, ensure that the Interviewer Server has an active network connection.

I receive a Maximum Length Exceeded error when populating numerous tables in IBM SPSS Data Collection Survey Tabulation
This error can be resolved by increasing the jsonSerialization maxJsonLength setting in the web.cong le for the IBM SPSS Data Collection Survey TabulationFrontend and WebService: The Survey TabulationFrontendweb.cong le is located at C:\InetPub\wwwroot\SPSSMR\mrTables\Frontend\web.cong The Survey TabulationWebServiceweb.cong le is located at C:\InetPub\wwwroot\SPSSMR\mrTables\WebService\web.cong
E Open each web.cong le and locate jsonSerialization maxJsonLength. E Change the value to the following: <jsonSerialization maxJsonLength="5000000" />

Note: 5000000 is the recommended value. This value will prevent the error in most situations and will not decrease the web sites concurrency and performance.
E Restart the Internet Information Services (IIS) service after modifying the value.

The IBM SPSS Data Collection Interviewer Server Administration User Administration activity does not work in a FIPS 140-2 enabled, Windows Server 2008 environment
When conguring for FIPS 140-2 compliance in the Windows Server 2008 environment, you must rst install a Microsoft hotx. Failure to install the hotx may result in problems when using the IBM SPSS Data Collection Interviewer Server Administration User Administration activity. Refer to the Microsoft support article FIX: You cannot run an ASP.NET 3.5-based application that uses a ScriptManager control (http://support.microsoft.com/kb/981119) for more information.

159 Troubleshooting

Im unable to activate a project in a Windows Server 2008 cluster

When implementing a cluster in a Windows Server 2008 environment, you must ensure that TCP port 65100 is open via the Windows rewall. Refer to you Windows Server 2008 documentation for information on opening ports.

I receive an error when attempting to activate a project that contains certain non-English characters
The .NET Frameworks default encoding reads the registrys ANSI codepage when encoding. As a result you may encounter errors when activating questionnaires that include characters such as umlauts (for example, when the project name contains the character ). You can resolve this issue by updating the servers ANSI codepage: 1. Access the registry on the server (Start > Run >regedit). 2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\CodePage\ACP 3. For servers running a German operating system, enter a value of 850; for Chinese, enter a value of 936; for Japanese, enter a value of 932. Refer to Encoding Class (http://msdn.microsoft.com/en-us/library/system.text.encoding.aspx) on the Microsoft MSDN site for more information.

Ive successfully licensed IBM SPSS Data Collection Dialer but cannot work with CATI projects in the Phone Participants activity
When licensing IBM SPSS Data Collection Dialer in a Windows Server 2003 or 2008 (x64 64-bit edition) environment, you must locally login to the server before attempting to license Dialer. If you attempt to login to a domain and then license Dialer, you will not be able to work with CATI projects in the Phone Participants activity.

How do I view logs files from a previous IBM SPSS Data Collection Server installation?
If you are upgrading from a previous version of IBM SPSS Data Collection Server, and you want to query your old log les (from the Manage Logs activity for example), copy the old logs from the previous versions log directory to the new IBM SPSS Data Collection Server 6.0.1 log location (by default, [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\Interviewer Server Administration\Logs).

160 Chapter 7

After installing the IBM SPSS Data Collection Developer Library, topics are missing from the help system?
E You may experience missing help topics when the IBM SPSS Data Collection Developer

Library is installed after the IBM SPSS Data Collection applications are installed. You can restore the missing topics by manually deleting the IBM Eclipse Help Systems cache les: 1. Navigate to the Windows Control Panel > Administrative Tools > Services and stop the DataCollectionHelpCenterService service. 2. Go to C:\Program Files\Common Files\IBM\SPSS\DataCollection\6\Documentation\ibm_help\eclipse and delete the workspace directory. 3. Open the conguration directory and delete the four child directories (org.eclipse.core.runtime, org.eclipse.equinox.app, org.eclipse.osgi, and org.eclipse.update). Take care that you DO NOT delete the le cong.ini. 4. Restart the DataCollectionHelpCenterService service. All of the help system topics should now display as expected.

Ive uninstalled IBM SPSS Data Collection Interviewer Server but IBM SPSS Data Collection Interviewer Server Administration is still there
When you uninstall IBM SPSS Data Collection Interviewer Server, the uninstallation procedure checks whether there are any other installed products that use IBM SPSS Data Collection Interviewer Server Administration and, if not, deletes Interviewer Server Administration. Very occasionally this does not work and you will need to uninstall Interviewer Server Administration manually before you can install any product that uses Interviewer Server Administration (this may happen if you have previously installed an early test version of a product rather than a release version).
E Navigate to the Interviewer Server Administration folder on the original CD image and double

click setup.exe. The set-up program runs and displays a dialog box with an option to remove Interviewer Server Administration.
E Select Remove and then click OK to start uninstalling.

Ive uninstalled IBM SPSS Data Collection Interviewer Server but cant reinstall it
After uninstalling IBM SPSS Data Collection Interviewer Server (or any other IBM SPSS Data Collection product) you should not need to clean a machine before you can install a new version or reinstall the same version of Interviewer Server. However, occasionally something will happen that causes the uninstallation procedure to fail in some way. If this happens, you will need to perform the failed tasks manually.

161 Troubleshooting

Note: Never clean a machine if there are IBM Corp. products installed on the machine. If you delete les that are part of an installed product you may break the uninstallation procedure for that product. Follow the steps in the checklist to clean the machine safely. If you are at all unsure about what to do contact your Support Representative for assistance.
Where to Look
Installed Data Collection Products

Check Add/Remove Programs for any Data Collection products. Common les: C:\Program Files\Common Files\IBM\SPSS\DataCollection\6\ Application les (default): [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\ Web les (default): C:\InetPub\wwwroot\SPSSMR
File locations

What to Do Uninstall using the Remove option in Add/Remove Programs.

Check which les are present in each location. Common Files should contain only two or three les. If there are more, double check that all products have been uninstalled and, if so, delete the les. Application les will contain folders for projects and log les. Delete these. Answer Yes when asked to conrm deletion of \SPSSMR_FMRoot. Web les will contain a few temporary and cache folders. You can delete these. This folder contains shared .NET assemblies. Delete Global Assembly Cache (GAC) all the Data Collection les listed in the next table. c:\WINDOWS\assembly If you see the message Assembly Cache Viewer Uninstall failed Assembly AboutBox.resources could not be uninstalled because it is required by other applications, check again that there are no Data Collection programs listed under Add/Remove Programs. If not, continue with the clean-up checklist. Registry Be very careful when editing the registry as deleting Product keys: the wrong keys may break the machine. HKEY_LOCAL_MACHINE\SOFTWARE\SPSSHKEY_CURRENT_USER\Software\SPSS Delete the product keys for IBM Corp.. Shared DLL: Under the Shared DDL key, delete any keys HKEY_LOCAL_MACHINE\SOFTWARE\ that match the folder locations you deleted Microsoft\Windows\CurrentVersion\SharedDlls in the previous step; that is C:\Program .NET Global assembly: Files\Common Files\IBM\SPSS\DataCollection\6\, HKEY_CLASSES_ROOT\Installer\Assemblies [INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\, \Global and \Inetpub\wwwroot\SPSSMR. In the Global Assembly section, delete only the keys whose names match those in the following table. Once you have done this, delete any Data Collection les remaining in c:\WINDOWS\assembly (see previous step). Note: You will see other Data Collection entries in the registry but they will not cause a reinstallation to fail, so there is no need to delete them. The les that may be references in IIS have been IIS deleted already, so any virtual folders or application From Control Panel, select Administrative Tools, Internet Information Services. pools remaining in IIS will be tagged with an error icon. For each application pool and virtual folder Under Application Pools you will see: mentioned in the rst column, select the folder and SPSSDimensionNetPool SPSSmrInterviewPool delete it. Under Web Sites, Your Website you will see: SPSSMR mrIWeb mrIEngWS

162 Chapter 7

Where to Look
Services

mrDPMServer3 mrUserAdminServer

Dcomcnfg

From the Start menu, select Start Run and type

dcomcnfg

This opens the Component Services dialog. In the left-hand frame expand Component Services to show the contents of Computers, My Computer. Click DCOM Cong.
Task Manager

Select the Process tab.

Export files

c:\WINDOWS\Downloaded Program Files

What to Do You should not see any Interviewer Server services listed in the Services menu. If a service does remain on the machine, perhaps because it was running when the program le was delete, reboot the machine and recheck the Services menu to ensure that it is no longer there. If the right-hand frame shows any of the following, reboot the machine and repeat this step. These items should no longer appear. Logbcko2 mrPrepro mrScriptLP mrUserAdminServer OAgent2 You may see the following Data Collection processes listed: Logbcko2 OAgent2 mrUserAdminServer mrDPMServer3 Either select each process in turn and click End Process, or reboot the machine to make sure they are removed. This folder may contain some export les from IBM SPSS Data Collection Survey Tabulation or the Phone Reports activity. Delete any Survey Tabulation Export Class les.

Once you have completed these tasks, reboot the machine before you install another product.
.NET Files Added to the Global Assembly Cache
AboutBox Interfaces ActivateClient ActivateDocument ActivateEvents ActivateServer AppLogLib BackupAndRestoreDomLib BackupAndRestoreLib CDSCLib CLEANMDMFORIVSLib DataLinkDialog DimensionNet HTMLPlayerLib ICSharpCode.SharpZipLib IOMLib LoadBalanceLib MRALIASMAPLib mrCacheLib MRComponentsLib mrCsvDsc mrDPMInstall mrDPMNTS MRDSCReg MRENGINELib MROLEDBLib MRPREPROLib MRPROPERTIESLib MRSQLSTORAGELib mrUserAuth mrUserCrypto mrWebExplorer MRWEIGHTLib ProductInfo ProgressDialog QuotaObjectModelLib SPSSMR.Data.Scripting SPSSMR.Data.Transformations SPSSMR.DataCollection. SMProvider mrQdiDrsDsc SPSSMR.Dimensions.Windows. UI.Controls mrQtSpecDsc SPSSMR.DPM.Agent mrRegistrar SPSSMR.DPM.CommonClassses MRSAMPLEMANAGEMENTLib SPSSMR.DPM.Interfaces MRSCRIPTCORELib SPSSMR.DPM.Scripting SPSSMR.DPM.NET MRSCRIPTLib

163 Troubleshooting

LogFrontLib Login ManageUserProperties MDM2QuantumLib MDMLib MDMMGRLib MDMToolsLib MDSC MEOWMONILERLib mrEngineMemoryLib MREVALUATELib MRFILEMGTLib mrIHTMLTidyLib mrInstall.net MRINTERVIEWLib MRLIBVERLib

MRSCRIPTLPLib mrScriptMDSCLib MRSMINTERFACESLib QUOTAPROVIDERLib QuotaRuntimeLib RAP RegIntSvrLib RemoteUtilities Scripting SPSS.Dimensions.FileManager SPSS.Conguration.Dimensions SPSS.Constants SPSS.Data.Databaseagent SPSSMR.Data.Datasource iSPSSMR.Data.Interfaces SPSSMR.Data.Participants

SPSSMR.Management.Monitoring SPSSMR.Management.Monitoring. DimensionNet SPSS.UI.Utilities.Expression Splitter SPSSMR.Utilities.BackupAnd Restore SPSSMR.Utilities.BackupAnd Restore.Dom SPSSMR.Web TomLib Upgrade_3.0 UpgradeCati_3_0 UserProperties Utilities

Appendix

Notices
This information was developed for products and services offered worldwide.

IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the users responsibility to evaluate and verify the operation of any non-IBM product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not grant you any license to these patents. You can send license inquiries, in writing, to: IBM Director of Licensing, IBM Corporation, North Castle Drive, Armonk, NY 10504-1785, U.S.A. For license inquiries regarding double-byte character set (DBCS) information, contact the IBM Intellectual Property Department in your country or send inquiries, in writing, to: Intellectual Property Licensing, Legal and Intellectual Property Law, IBM Japan Ltd., 1623-14, Shimotsuruma, Yamato-shi, Kanagawa 242-8502 Japan.
The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES

PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. Any references in this information to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Licensees of this program who wish to have information about it for the purpose of enabling: (i) the exchange of information between independently created programs and other programs (including this one) and (ii) the mutual use of the information which has been exchanged, should contact: IBM Software Group, Attention: Licensing, 233 S. Wacker Dr., Chicago, IL 60606, USA.
Licensed Materials - Property of IBM Copyright IBM Corporation 2000, 2011 164

165 Notices

Such information may be available, subject to appropriate terms and conditions, including in some cases, payment of a fee. The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement, IBM International Program License Agreement or any equivalent agreement between us. Any performance data contained herein was determined in a controlled environment. Therefore, the results obtained in other operating environments may vary signicantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specic environment. Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot conrm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. All statements regarding IBMs future direction or intent are subject to change or withdrawal without notice, and represent goals and objectives only. This information contains examples of data and reports used in daily business operations. To illustrate them as completely as possible, the examples include the names of individuals, companies, brands, and products. All of these names are ctitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental. If you are viewing this information softcopy, the photographs and color illustrations may not appear.

Trademarks

IBM, the IBM logo, ibm.com, and SPSS are trademarks of IBM Corporation, registered in many jurisdictions worldwide. A current list of IBM trademarks is available on the Web at http://www.ibm.com/legal/copytrade.shtml. Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries. Intel, Intel logo, Intel Inside, Intel Inside logo, Intel Centrino, Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. Java and all Java-based trademarks and logos are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

166 Appendix A

Other product and service names might be trademarks of IBM or other companies.

Index
64-bit non-default web site, 146 Accessories Service function of, 19 requirements, 2 activate non-English characters, 159 Activating projects access denied message, 156 Activation History, 158 Activities assigning roles to, 78, 122 Alternate interview session engines for telephone/reviewed interviews, 135 Anonymous User creating, 29 Anonymous User, creating, 112 ANSI codepage .Net, 159 Application pools recycling, 138 appRequestQueueLimit, 86 Author Server Edition installing, 156 running, 156 Backing up your system, 33 before you start IBM SPSS Data Collection Server 6.0.1 Installation Instructions, 1 certication dialer, 22 Marketing Systems Group Pro-T-S, 22 Sytel, 22 ChangePasswords utility, 135, 139 changing, 136 Charts enabling in Phone Reports, 73, 96, 120 Cleaning up after an uninstall, 160 cluster single sign-on, 68 Cluster adding new interviewing server, 131 checking machines can communicate within, 25, 152 custom instances for load balance, 153 restarting all machines in, 131 Cluster installation, 55 what software is installed on each server?, 56 Clustered machines cannot see FMRoot, 148 errors when pinging, 148 Compatibility View, 158 Congurations supported, 33
Licensed Materials - Property of IBM Copyright IBM Corporation 2000, 2011

congure multiple IBM SPSS Data Collection Interviewer Server Administration virtual directories, 69 multiple session engines, 70 multiple Web services, 71 custom instances load balance, 153 Database Service function of, 19 requirements, 2 DCOM enabling, 25 DDL installing, 128 Default web site folder moving after installation, 149 delete IBM SPSS Data Collection Survey Reporter les, 145 dialer certication, 22 Marketing Systems Group Pro-T-S, 22 Sytel, 22 DimensionsInterviewURL, 81 Disk imaging, 20 Domain controller installing onto, 104 Domain controller, installing onto, 20 downloaded le, 20 Email activity conguring, 89 environment requirements virtualization, 21 error message, 158 Errors when selecting from menus, 147 Excel exporting tables to Excel, 154 exporting tables to Microsoft Excel, 154 Exporting tables, 153 tables to Microsoft Word, Excel, and PowerPoint, 154 tables to Word, Excel, and PowerPoint, 154 Failed installations, 147 FileManagerWebserviceURL, 81 FIPS 140-2, 41, 61, 67 Windows Server 2008, 159 Firefox automatic NT login, 98 font settings, 98 Firefox 3.x or above Installing, 10 rewall port 65100, 159

167

168 Index

Firewall machine naming conventions, 90 ports needed, 31 ports needed for domains, 33 running IBM SPSS Data Collection Interviewer Server through, 31, 90 running IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition through, 113 FMRoot access permissions, 84 failure of clustered machines to see, 148 location, 39, 60, 65 Fully qualied machine names, 81 Group for IBM SPSS Data Collection users creating, 30 Group for users, creating, 113 IBM SPSS Data Collection ports needed for domains, 32 IBM SPSS Data Collection Base Professional users adding to IBM SPSS Data Collection group, 79, 125 IBM SPSS Data Collection Developer Library installing, 128, 160 requirements, 129 Samples ant Tools, 130 IBM SPSS Data Collection Dialer licensing, 159 IBM SPSS Data Collection group adding IBM SPSS Data Collection Base Professional users to, 79, 125 IBM SPSS Data Collection Interviewer Server changing component/service passwords, 135 cleaning up after uninstalling, 160 different users, 148 log-in problems, 148 IBM SPSS Data Collection Interviewer Server Administration different users, 148 FIPS 140-2, 159 log-in problems, 148 login, 156 uninstalling manually, 160 IBM SPSS Data Collection Interviewer Server Administration Database Setup page problems on, 151 IBM SPSS Data Collection Interviewer Server Administration virtual directories congure multiple, 69 IBM SPSS Data Collection Load Tool, 88 IBM SPSS Data Collection Server installation instructions, 1 log les, 160 IBM SPSS Data Collection Server 6.0.1 cluster upgrade, 153

IBM SPSS Data Collection Server 6.0.1 Installation Instructions before you start, 1 IBM SPSS Data Collection Survey Reporter les delete, 145 IBM SPSS Data Collection Survey Reporter Server installation considerations, 5 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition Internet Explorer settings, 124 IIS testing, 26 Image cache Web Service machines without direct access to FMRoot, 75 increase jsonSerialization maxJsonLength, 158 Installating User, creating, 110 installation owchart, 35 silent, 109 Installation modify, 143 removing, 144 repairing, 144 installation checklist, 16, 102 installation considerations IBM SPSS Data Collection Survey Reporter Server, 5 installation instructions IBM SPSS Data Collection Server, 1 Installation log le, 147 Installation overview, 103 Installation steps, 114 Installation types, 33 installing Author Server Edition Server, 156 IBM SPSS Data Collection Developer Library, 160 Survey Reporter Server Edition Server, 156 Installing from downloaded le, 20 Installing the product, 20 Installing User creating, 26 Internet and Security Acceleration (ISA) running IBM SPSS Data Collection Interviewer Server Administration with, 151 Internet Explorer Allow websites to open windows without address or status bars, 97 security settings, 153, 156 Internet Explorer 8 Compatibility View, 158 Internet Explorer settings for running IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition, 124

169 Index

Internet Information Services (IIS) hidden directories, 13 installing, 11 security risk, 13 Interview Engine load balancing algorithm, 93 Interview servers registering with Web servers, 83 TCP/IP registry settings, 83 Interview Service function of, 19 requirements, 2 Interview Service machines load balancing, 93 Interview Session Engines adding to IBM SPSS Data Collection Interviewer Servers, 133 naming alternate for Phone Participants, 135 Interviewing engine changing thread conguration setting, 87 Interviewing server adding to cluster, 131 InterviewURL, 81 jsonSerialization maxJsonLength increasing limit, 158 launch non-English characters, 159 legal notices, 164 License Authorization Wizard, 159 licensing IBM SPSS Data Collection Dialer Windows Server 2008, 159 load balance cluster, 153 custom instances, 153 Load balancing interview engine, 93 Load balancing conguration le location of, 149 Local machines See Scriptwriter stations, 72, 95 log les IBM SPSS Data Collection Server, 160 Log les changing the number/size of, 89 deleting/truncating, 136 LogBck02 adding ASPNET account to, 78, 123 LogBckO2 DCOM permissions on scriptwriters machines, 73, 95 login IBM SPSS Data Collection Interviewer Server Administration, 156 Machines restarting all in a cluster, 131

Machines with multiple IP addresses, 80 Marketing Systems Group Pro-T-S certication, 22 Maximum Length Exceeded, 158 Memory increasing for interviews, 133 Microsoft .NET framework installing, 9 Microsoft Data Access Components installing, 10 Microsoft Excel exporting tables to Microsoft Excel, 154 Microsoft Internet Explorer 8 or above checking it is installed, 24 Installing, 10 Microsoft PowerPoint exporting tables to Microsoft PowerPoint, 154 Microsoft Visual C++ 2008 Redistributable Package, 15 Microsoft Word exporting tables to Microsoft Word, 154 Migration tool running, 140 missing topics, 160 mrDPMServer3 starting, 84, 127 mrInterviewData Database Setup page problems on, 151 mrIWeb.srf instead of mrIWeb.dll, 156 mrUserAdminServer starting, 84, 127 msdart.dll le, 151 MSDE, 14 MSDEMSSQL folder, 14 Multiple domain using, 19 .Net ANSI codepage, 159 .NET Framework conguration changes for telephone interviewing, 87 network, 158 non-default web site 64-bit, 146 non-English characters, 159 NT logins with Firefox, 98 Off-line use improving stability, 100 installing for, 98 installing network adapters, 100 Ofce Web Components, 14 OWC, 14 Password changing, 139

170 Index

Password for IBM SPSS Data Collection Interviewer Server components/services changing, 135 Phone Participants alternate interview engines, 135 Phone Reports enabling charts, 73, 96, 120 Pop-up and le download blocker, 74, 97 Pop-ups, 124 port 65100 rewall, 159 Port number other than 80, 57 ports IBM SPSS Data Collection, 32 PowerPoint exporting tables to Microsoft PowerPoint, 154 exporting tables to PowerPoint, 154 Product Installing from downloaded le, 20 Projects setting up in IBM SPSS Data Collection Interviewer Server Administration, 127 Quota control access problems on scriptwriters machines, 73, 95 registration session engine , 69 virtual directory, 69 Web service, 69 Registration password, 137 Registry settings TCP/IP, 83 Remote access Windows XP, 155 Windows XP Service Pack 2, 123 remove IBM SPSS Data Collection Survey Reporter les, 145 Required software, 8 Requirements DDL, 129 Samples and tools, 130 upgrade, 21 virtualization, 21 Restarting machines, 131 Review Interviews alternate interview engines, 135 Roles adding to IBM SPSS Data Collection Interviewer Server Administration, 7677, 121122 assigning activities to, 78, 122 Running User creating, 26 Running User, creating, 110

Sample tables indexing to improve performance, 85 SampleMgtGUI.Cong.xml server availability with SQL Server 2005 and named instances, 94 Scriptwriter Service function of, 19 requirements, 2 Scriptwriter stations setting up, 72, 95 Scriptwriters DCOM permissions for LogBckO2, 73, 95 Security issues with URLs, 156 security settings Internet Explorer, 156 Security settings for exporting tables, 153154 session engine registration, 69 session engines congure multiple, 70 Session engines adding to IBM SPSS Data Collection Interviewer Servers, 133 silent installation, 109 Single machine installation, 37 single sign-on cluster, 68 Site preparation le changing options in, 146 not visible from machines named in, 146 Site preparation le/folder creating, 56 installing services from, 63 Small text in Firefox, 98 SQL testing, 25 SQL server not found on specied machine, 152 SQL Server, 13 database server not shown in list of SQL servers, 149 installing, 14 SQL2000/ 2005 servers with named instances, 94 SSL, 57, 90 secure channels with mrIEngWS, 82 supported upgrade paths, 21 Survey Reporter Server Edition installing, 156 running, 156 System congurations, 19 System requirements, 2 Samples and tools, 130 Sytel certication, 22 Tables exporting, 153

171 Index

exporting to Microsoft Word, Excel, and PowerPoint, 154 exporting to Word, Excel, and PowerPoint, 154 TCP/IP registry settings for Interview and Web servers, 83 Terminal services, 20 trademarks, 165 upgrade IBM SPSS Data Collection Server 6.0.1 cluster, 153 upgrade paths, 21 URLs for interviewing, 137 Users adding to IBM SPSS Data Collection Interviewer Server Administration, 7677, 121 virtual directories congure multiple, 69 virtual directory registration, 69 virtualization environment requirements, 21 Web servers registering Interview servers with, 83 TCP/IP registry settings, 83 Web service registration, 69 Web Service function of, 19 requirements, 2 Web services congure multiple, 71 Web site port number, 136 Web sites congured for machines with multiple IP addresses, 80 WebDAV, 12 Windows logins activation problems with, 156 Windows Server 2008 FIPS 140-2, 159 Windows XP, 124 Word exporting tables to Microsoft Word, 154 exporting tables to Word, 154 wwwroot permissions for, 31