I often use the word quality when referring to apps, products and services I hold in a high regard but another word that often comes up in this context is craft. Craft, as in something that is handcrafted where something someone spent a lot of time on and maybe even embedded their own personal touches and personality in it. Often something handcrafted feels more premium.
If you look at the available evidence, “craft at scale” is mutually exclusive with the kind of rapid and unending growth that’s the baseline expectation for traditional startups and public tech companies.
We’d say that’s obvious in other industries. Budweiser isn’t craft beer. IKEA isn’t heirloom-quality furniture. But we tend to treat software as immune to the typical relationship between quality and quantity.
Speed for the sake of speed means nothing. If our design systems don’t ultimately lead to better quality experiences, we’re doing it wrong.
When we rush to release one-size-fits-all components, without doing the work to understand different contexts before curating and consolidating solutions, we sacrifice quality at the hands of speed.
The irony? In the long run, this will slow us down. We end up having to undo the work we’ve done to fix the problems we’ve created.
Ultimately, when we prioritise speed over quality, we end up with neither.
Very clever stuff here from Jon in the tradition of Bret Victor—alter Sketch files by directly manipulating code (React, in this case).
I’m not sure the particular use-case outlined here is going to apply much outside of AirBnB (just because the direction of code-to-Sketch feels inverted from most processes) but the underlying idea of treating visual design assets and code as two manifestations of the same process …that’s very powerful.
Software quality is more the result of a system designed to produce quality, and not so much the result of individual performance. That is: a group of mediocre programmers working with a structure designed to produce quality will produce better software than a group of fantastic programmers working in a system designed with other goals.
This talks about development, but I believe it applies equally—if not more—to design.
And this is very insightful:
Instead of spending tons of time and effort on hiring because you believe that you can “only hire the best”, direct some of that effort towards building a system that produces great results out of a wider spectrum of individual performance.