A really excellent piece from Derek on the history of community management online.
You have to decide what your platform is for and what it’s not for. And, yeah, that means deciding who it’s for and who it’s not for (hint: it’s not bots, nor nazis). That’s not a job you can outsource. The tech won’t do it for you. Not just because it’s your job, but because outsourcing it won’t work. It never does.
The internet does not hate women. The internet doesn’t hate anyone, because the internet, being an inanimate network, lacks the capacity to hold any opinion whatsoever. People hate women, and the internet allows them to do it faster, harder, and with impunity. It’s developed into a form of relaxation after a hard day of being ground on the wheel of late-stage capitalism. Melvin Kranzberg’s statement that “technology is neither good nor bad, nor is it neutral” holds true here: The internet lets us be whoever we were before, more efficiently, with fewer consequences.
What Erin has written here makes me want to be a better person.
A nice little round-up of some techniques for dealing with trolls in online communities. I must remember some of this stuff for The Session.