Jira Service Management Knowledge Base
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Find troubleshooting and how-to articles for Jira Service Management.
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Last modified on Jul 2, 2022
In this section
- Jira Service Management Cloud Knowledge Base
- Jira Service Management How to articles
- Clean up extra Service Management data in the db
- Convert Existing Issues to Service Management Requests
- Creating a New Service Management Project Does Nothing
- Creating a Service Management fails with error: Time to resolution field is not a valid number
- Disabling Forgotten your Password Jira Service Management Link
- Forgotten your Password Link Does not Appear on JIRA Service Desk Login Page
- Issues with the Closed Requests tab in the Customer Portal
- Jira Service Management Fails to Start with a Timeout error after its Installation
- Not able to create issue via this Service Management error
- Troubleshoot customer notifications in Jira Service Management projects
- Raise Request on Behalf of Customer Not Searching for Users.
- How to fix This service project may not work as expected error
- Respond to Customer and Internal Comment tabs missing from comment in Jira Service Management
- Service Management Customers will count towards jira-users license if "Default Group Memberships" is configured
- Service Management failed to enable
- Service Management fails to enable due to Invalid BundleContext
- Troubleshooting issues with service project user management
- Unable to add user to group error while creating a new Service Management
- Unable to Revoke Agent Access from Service Management Agents
- Unexpected Failure Occurred when Creating a New Service Management
- SLA Metric Never Completes
- 500 Error Page shown when accessing Customer Portal
- Requests does not show any issues in JSM Customer Portal
- Missing option to enable Jira Service Management for existing project
- User Automatically Become an Agent
- Requests are not visible in the Customer Portal due to empty Request Type in Jira Service Management
- Public signup setting is missing
- Jira Service Management add-on hangs during installation
- Jira Service Management Report Shows Spike At End
- Jira Service Management Issue Status Not Transitioning After Customer Updates via Email
- Customers are unable to add participants to a Jira Service Management request
- Loading Automation and/or Customer notifications in Jira Service Management throws Internal Server Error
- SLA Malfunctioning/Break Down in Jira Service Management
- Jira Service Management - Error Something Has Gone Wrong With Your Request. If Symptoms Persist Contact Your System Administrator
- How to Change the Name of a Service Management
- Provide Service Management customer with helpful links via auto-comment
- Unable to Transition Issue in Jira Service Management Queue
- Customers cannot log into the Service Desk Customer portal due to the error "your username and password are incorrect"
- FAQ: Jira Service Management 2.x
- Knowledge Base searches still use the old Application Link URL on the Customer Portal
- Knowledge Base Shows Empty Content - Jira Service Management Self-Help
- Upgrading to Jira Server Service Management 2.0 and moving to the version 2 pricing model
- Service Management fails to Load Queue with datetime Exception
- Not Able to Install or Uninstall Jira Service Management Addon
- How to Troubleshoot SLAs in Jira Service Management
- How to set "keep me logged in" checkbox to disabled by default in Jira Service Desk customer portal?
- User automatically added to Customer List even though Customer Portal configure as private
- Automation didn't work using "Run as the user who triggered the rule" options
- Service Management Notifications not sent on Resolved or Reopened Requests
- Jira Service Management app fails to load on startup
- ServiceDesk, Existing Project Fails To Load, 500 error, RuntimeException
- How to configure Jira Service Management to process old emails
- Unable to use ITIL issue types in Service Management project
- How to bulk create Jira Service Management Customers
- Unable to set up Email Channel: Email is currently used by another Service Management project
- Jira Service Management Queues return empty page
- Unable to create new email channel due to connection duplication error
- Failed to enable service management plugin with an error : "Cannot start plugin: com.atlassian.servicedesk"
- Jira Service Management stops creating tickets from incoming email
- Resolve permission scheme errors in Jira Service Management
- Using custom permission schemes
- Standard permissions in Jira Service Management
- Couldn't Create Service Management Project Due To An Unknown Error
- Configure custom URL for the Jira Service Management customer portal
- List of supported custom fields for request types in Jira Service Management customer portals
- Unable to search knowledge articles by using non-latin words in the Customer Portal or the agent view
- How to add the 'Escalate this issue' link to a Service Management request
- Automation page keeps loading
- Service Management is stuck at loading after upgrade to version 3.3
- Service Management footer shows 3.1.9 after upgrade to 3.1.10
- Unable to send email notifications due to com.atlassian.cache.CacheException: java.lang.NullPointerException: Null keys are not supported
- How to disable the notification for requests shared to the organization
- Service Desk Agents are not able to add customers to an Organization
- Comment visibility dropdown get displayed on comment field of SD issue
- The error "We're having trouble communicating with the application" is thrown when trying to create a knowledge base article from a Jira Service Management ticket
- Unable to create IT Service Management type of project
- Project permissions update
- We were unable to submit your request
- Unable to update a Service Management Report Series
- 403 - Forbidden error when viewing attachments via portal
- Configuring mail channel for comments only
- Attachment field is not appearing on Customer Portal when creating new requests or you can not add it on Request types
- Jira Service Management shows 500 error on "Requests" page
- How to identify the Project related to the Service Management displayed in the Customer Portal
- How to Change the Sender's Name of the Service Management Notifications
- Replying to Emails in the Sent Folder Doesn't Add a Comment to the Created Request
- Closed Access service projects, slow user picker search
- Customer in request participant can't view their issue in My Request page
- Viewing Jira Service Management Automation rules reveals missing modules
- Error "Failed to send request to the knowledge base server."
- Revert SLA rendering improvement changes in Jira Service Management
- Automation Rules in Jira Service Management will not execute when triggered by comments added by Jira Incoming Mail handler
- Service Management Email Request fails to process some attachments
- How to allow non-access users to transition a Service Management request via email
- Canned Responses icon not visible in comment section.
- KB settings are broken when the server ID of the linked Confluence is changed
- Approve button taking to a page saying "Cannot find issue" when clicked from the Approval Customer Notification
- Canned Response button missing from the comment section
- Getting the error "Field does not belong to the Request Type." when clicking on "Edit fields" to edit a Service Management Request Type
- The Customer Satisfaction survey is not sent when a Service Management request is resolved
- Blank page when accessing Automation in Jira Service Management project settings with NonUniqueResultException in the logs
- How SLA goals report vs SLA success rate report is calculated in Jira Service Management
- 500 errors when trying to open the Email Requests page from the Jira Applications menu
- When granting permissions, the Service Management Customer Portal Access Permission is missing
- Jira Service Management not fully functional after upgrading to 4.0.1 when using MS-SQL
- Adding or removing values for the customer request channel field used in Jira Service Management
- Service Management Email Request "Unexpected error while running action as user" Error
- Service Management Agents will be treated as customers by Jira Service Management
- Article effectiveness report does not populate 'Problems solved by articles'
- Remove non-required groups from Product Access in Jira Cloud
- Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-14994
- Canned Responses Are No Longer Available
- Jira Service Management Upgrade Failed With Error "Failed to resolve plugin dependencies within OBR"
- Missing Default Priority Scheme causes Jira Service Management projects to fail to create
- Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-15003
- Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-15004
- Deadlocking in Jira Service Management when frequently updating the same issue
- Jira Service Management Customer notification rule is saving to the wrong rule
- Enabling notifications for agents acting as customers
- Adding invalid JQL in new service project queue will cause the Queue screen to show as Empty
- Navigating to the customer portal redirects users to /servicedesk/customer/portal/0
- Allow Service Management To Process Forwarded Email
- Jira Service Management project queues page is slow
- Jira Service Management Automation Rules not working
- Customer notifications not sent from some Jira Service Management projects due to installed translation packs
- The Approval notification is not sent when a Service Management Request is waiting for an approval
- XML restoration failed as Jira is unable to clean the cache directory
- Knowledge base articles cannot be displayed in the Service Desk customer portal (error: "Refused to display" or "didn't send any data")
- Jira Service Management installation or new project creation failed with error - cacheLoader returned null for key 'SD_REQTYPE'
- CSV import of Jira issues with Insight custom field containing '-' or '(' or ')' failing
- Opened and Request count is 0 (or requests are missing) in the Customers page
- Users receiving notifications from issues where they should not receive notifications due to the Insight application
- Unable to create a new project due to duplicate status
- Jira Insight Asset Management Knowledge Base
- Jira Insight Discovery Knowledge Base
- Locating WebHook URL in Service Management automation rules
- Deleting data from old Jira Service Desk/Service Management versions (3.2 and below) to unblock the upgrade
- Troubleshoot incoming mail in Jira Service Management
- JSM project automation rule doesn't send any webhook
- Knowledge Base articles fail to open from the request form in Jira Service Management with the error "The Service Desk you are trying to view does not exist"
- How to configure a JSM Mail Handler with a shared mailbox using Basic Auth and what are the most common issues?
- The knowledge base search does not work on the Service Management Help Center while it works on project specific portals
- Creating new issues from the Customer Portal fails but issues are created anyway in Jira Service Management
- Issue Transitions Performed by Unrelated User
- Customer portal announcement failed to be updated
- Encounter the error "403 - Forbidden error while loading this page. JIRA Service Desk is not licensed" while loading the customer portal
- How to upgrade the embedded Jira Mobile plugin
- Webhooks are not sent from Jira Service Management Automation rules
- How to check the mail audit log outside of the Jira UI
- 500 error when trying to create a request from the Service Management Customer Portal
- How to send CSAT link to customer using custom notification via Automation when default Request Resolved customer notification disabled in JIRA Service Management Cloud
- Error when trying to configure a knowledge base in a Service Management project
- Jira Service Management (Server and Data Center): How to disable the Wiki Renderer in the description field of the Customer Portal View
- How to update the Approver via an Approval field using Jira Automation in team-managed projects
- Knowledge Base articles fail to open in Jira Service Management with the error "The knowledge base article could not be found"
- Unable to search knowledge base articles containing a colon character in the Service Management Customer Portal
- The Knowledge base search bar is missing from the Service Management Customer Portal
- The knowledge base search does not return any result from the Customer Portal for any user
- The knowledge base search does not return any result from the Customer Portal for specific users only
- Users are required to log into Confluence to be able to view knowledge base articles from the Customer Portal
- Troubleshooting common issues related to knowledge base integration between Jira Service Management and Confluence
- Mail Queue size growing when Office 365 mailbox is used
- The JSM Mail Handler creates new tickets instead of adding comments to existing tickets due to invalid field context configuration
- Options to disable bundled Insight plugin in Jira Service Management - Data Center
- Trying to display Insight Objects pops up error "Failed to retrieve references"
- How to disable Rich Text Editor (RTE) in Customer Portal in Jira Service Management 4.15.0+
- Reply-to a notification is added as internal comment on a Service Management ticket if the user has Jira License
- How to create issues with Assets Custom Field using Jira Service Management API
- How to disable the Insight Script Console
- Some customers are not receiving the custom customer notification email templates in Jira Service Management
- Duplicate Approve / Decline button and content in Approval email notification in Jira Service Management
- The Request Type dropdown in "Edit Request Type" action in automation rules is missing some Request Types
- Some approvers cannot approve a Jira Service Management request which is in an approval status
- Cannot remove hidden Assignee field from request types
- Custom JavaScript to enable web chat in Jira Service Desk Customer Portal pages
- Unable to delete empty Insight object scheme, Something went wrong, contact adminstrator
- How to bulk recalculate missing SLAs
- Changes to Portal name or Introduction text of a JSM project are not reflected on help center
- Knowledge base articles cannot be displayed from the Customer Portal due to incorrect application link configuration
- Jira Service Management project Queues and Customer page are showing as blank due to incompatible JSM version
- Jira Service Management stops processing emails
- Jira Service Management don't trigger notification in certain status
- Customer tab in a Service Management (Service Desk) project is slow to load or spins indefinitely
- Customer Satisfaction rating page is empty/blank when opening it from the Request Resolved notification
- SLA page is not loading
- Getting the message "This API is experimental" when using the Jira Service Management Rest API
- Missing Event in configuring SLA Automation Rule
- Assignee options missing from SLA conditions
- Service Management SLA is not Paused but Rather Restarted
- Cannot create Jira Service Management Automation Rules
- Attachment Links in the Customer Notification Emails sent from Service Management are not accessible
- Jira Service Management Automation page fails to render with HTTP 400 error
- Email requests are not creating issues in Service Management
- Jira Throws an Unable to Compile Soy Templates Exception When Creating a Service Management Project
- Missing or corrupted SLA data in Jira Service Management
- Unable to render element error in navigation bar after upgrading Jira Service Management
- How to calculate Average Time to Resolution SLA for Service Management
- Service Management project's navigation bar shows "Unable to render element due to an error" even though required upgrade tasks are fulfilled
- How does the Service Management "Time to resolution" report work?
- After upgrading Service Management, seeing error "Customer notifications missing"
- Making Jira Service Management Read Mails that are Already Read
- In Jira Service Management, Knowledge Base Articles have a red padlock for certain users and cannot be shared
- Locating Jira Service Management's Knowledge Base search statistics through the database
- Troubleshooting Jira Service Management license issues
- Jira Service Management issue sharing
- In which directory Service Management Customer account is created
- Cannot create or open a specific issue type on the jira service management customer portal
- Jira Service Management Queues are missing, disappeared, or are empty
- Email requests from Jira Service Management are not processed
- How to view global KB usage in Jira Service Management
- Error in installing Jira Service Management License.
- SLA is not visible in customer portal in Jira Service Management
- Jira Service Management Agents do not receive internal notifications
- How to get a list of tickets excluding those with 0 elapsed time ?
- Why are customer notifications showing a different wording from what is configured in the project
- Jira Service Management Automation rules fail with the ERROR status and a "red exclamation mark"
- How to solve Jira Service Management mail loops
- Jira Service Management functionalities are not available
- Webhook stops sending notification to MS Teams.
- 503 error message pop-up on JIRA indexing page after upgrade
- The Jira Service Management Mail Handler fails to create request from incoming email with the error "Please check the fields have been correctly filled in"
- Insight scheduled tasks (eg: imports) not processing
- Getting the error "Snap! You can't view this page" when trying to configure Service Management project settings
- To get the list of Jira Service Management portal-only customers from the database
- How to list SLAs and conditions used with JSM projects
- Jira Service Management - Troubleshooting why a request cannot be opened from the Customer Portal
- Update License type for Jira instances that have both Jira Software and Jira Service Management
- Comments from emails are added as internal on the customer portal
- The JSM Mail channel creates new tickets instead of adding comments to existing tickets
- How to troubleshoot when customer satisfaction survey is not being sent in Jira Service Management Cloud
- Free Knowledge Base for annual licenses in Jira Service Management
- Using conditional logic with Forms
- The Jira Service Management request detail page freezes after a request is created when using Firefox or Safari
- How to receive only email requests in Jira Service Management
- Incoming email status - CONDITION PENDING
- How to list all Knowledge Base articles on the portal
- Enable automatic accounts creation through email requests
- Portal-only customer account management: Revoke access and Delete account consequences
- Request created e-mail notifications of Issues created through Issue Collectors are not working in Jira Service Management
- How to use the Approval Completed trigger with workflows that have multiple approval steps?
- Text formatting in the Customer portal
- Possible causes for not being able to submit a Request in Customer Portal
- Error message "Invalid date format" for specific dates
- How to sync comments and copy attachments between linked issues
- Collaboration between Jira teams
- How to copy values between multiple choice fields via automation.
- Generic error message when trying to deactivate ITSM features
- Permission and access issues due to duplicate accounts
- Export Assets Object fields to Spreadsheets and Word
- All the Requests Types are spinning forever on the JSM customer portal
- Automatically share a ticket with all reporter’s organizations
- Changes in Confluence that affects viewing articles in the Customer portal
- How to update ticket status when customer adds a comment
- How to disconnect a Channel from JSM Chat
- Identifying the number of Automations running in Jira
- Using the request-channel-type property on filters
- Updating the Responder field with Automation
- Knowledge Base article viewed from the Customer portal have broken or missing images
- Jira is running slow when database locking in the tables AO_319474_QUEUE and AO_319474_MESSAGE
- Issues are created with empty description/comment when processed by Jira Service Management email request
- Possible causes for the error message "Couldn't load. Refresh." in Knowledge Base
- REST API to update security level in a Jira issue
- Web panel servicedesk.portal.request.panels is not accessible.
- Jira Service Management common requests/issues
- Differences between Jira Core mail handler and JSM mail handler
- 'Required' field is not linked - Why is this pop-up error showing in a Jira form?
- Add a conditional field to your project using Forms
- Users never invited to a restricted JSM project being listed within the customers page
- Time to first response SLA not stopping when an agent adds a comment to the ticket
- Users unable to change the Language in Customer Portal
- Status not changing when comment is added to the ticket
- How to fix orphan sub-tasks
- Full Reindex failing with Out Of Memory due to the size of cache net.sf.ehcache.store.chm.SelectableConcurrentHashMap
- How to remove DEMO customer accounts
- Cannot disconnect custom email account in service project
- The error "You don't have access to view or create knowledge base article" is thrown in the "related knowledge page articles" panel
- Share With button Differences and Behaviors on JSM Portal
- Email requests REJECTED due to Jira mail loop filter
- The Related Knowledge base articles panel shows a red exclamation mark without any error
- Understanding the default focus in the Create Issue screen
- Monitoring Jira Service Management email channels using REST API
- Jira features not working after upgrade rollback
- Not able to transition ticket on the Portal - You can not make this transition
- Comment reactions option is missing in the Jira Service Management project settings
- The customer satisfaction survey was submitted several times for the same request
- ITSM Features available for JSM Company-managed and Team-managed projects
- An unofficial way to monitor a JSM mail handler for errors - Adapted to Jira Data Center
- How to customize the Customer Satisfaction email in Jira Service Management
- The JSM canned response button does not work on the first click and clears the comment field
- SLA stop condition "Comment: For Customers" doesn't stop the SLA when an agent adds a public comment (JSM Server/DC)
- Approve and Decline buttons missing from Jira Service Management approvals notification
- Cannot delete Objects due to Inbound references
- Emailed requests are not created with an error in the logs indicating that a custom field is not correctly filled in
- Issue creation fails due to invalid custom field default value
- Filter Subscription for JSM non-licensed users
- Resend Invite Button is not displayed in the "Customer" section for some customers in Jira Service Management project
- Request types that are hidden from portal are appearing in the portal
- How to ensure that Request participants do not lose access to a ticket once it is moved to a different type of project
- How to configure Assets Discovery on non GUI Linux
- Jira Service Management Slack connection doesn't work after Halp subscription ended
- Blank Columns in the Queue are not exported in CSV.
- "Couldn't send request" message when raising a ticket.
- Identifying which JSM mail handler created a request
- Restricting JSM Knowledge Base articles to a group of customers
- Everything we should know about customer organizations in Jira Service Management projects
- Transition screen returns "Internal server error" when transitioning issue
- Unable to remove Slack connection in JSM Incident Management tools
- Error when trying to create a Slack channel from an Incident
- How to export portal only customers list from Jira Service Management
- How to disassociate a project from an issue security scheme and delete the issue security scheme
- Error message is seen when trying to access Queues in Jira Service Management
- Using OR Statements in SLA Time Goals
- Customer in portal receives an error indicating that they cannot create ticket on another user's behalf
- Understanding watchers and request participants
- JSM not showing OpsGenie On-call schedules under project
- How to allow comments for a specific project role in JSM
- The Jira or JSM mail handler fails to connect to the GMAIL server after some time when using Oauth 2.0
- Issue Statuses with (No Category) are auto-generated by Jira Service Management
- How to notify the creation of issues to users in Jira or Jira Service Management
- Unable to upgrade Jira Service Management after upgrading Jira Software
- Notification: "Jira Service Desk is now Jira Service Management" keeps displaying
- How to modify the Jira Service Management announcement banner outside the user interface
- Application Link not working when linking to Jira Service Management
- Jira Service Management mail handler creating empty comments
- Troubleshooting slow SLA and Automation processing in Jira Service Management
- Jira Service Management customer portal details section appears blank for all issues
- User with administrator permissions is unable to edit a custom field to add options under a Request Form in JIRA Service Management
- Atlassian Assist not auto-generating tickets when adding :ticket: emoji to Slack messages
- Unable to route the call to certain countries while using incoming call integration with Twilio
- Incoming Call Integration is not able to route calls to more than one number
- Jira Service Management Incoming mails encounter the error getting sender domain from message 0. Error: java.lang.NullPointerException
- How to disable access to the customer portal signup page when public signup is not enabled in Jira Service Management
- Insight plugin becomes disabled after updating to Jira Data Center license
- Unable to add Assets object attribute due to "Name has to be unique" error
- Jira Service Management not rejecting or filtering automatic reply emails from certain users
- User presented with an error (A value with ID '10024' does not exist for the field 'project') while accessing Dashboard or Filter
- Assets CSV Import fails if attribute with type user is imported
- Difference between Average Age Chart gadget in Jira Server and Cloud
- Some users are not appearing in any user picker field when raising a request from the Customer Portal
- Deleted comments in Jira tickets aren't being deleted in Slack when using Atlassian Assist/JSM Chat
- Automation rule posts private comments instead of public comments
- Duplicate SLAs in Jira Site Causing Automation Error
- Workaround to make RCA field as mandatory for P1 and P2 issues
- Send JSM Forms information with automation - Send email action
- SLA does not populate when Priority Name is Numeric
- Using Forms Regex validation
- Having Organization Members Details from JSM Database after GDPR Change
- Finding incoming Jira Service Management Data Center mail request from database
- Maximum search query limit reached when you link multiple knowledge base spaces
- Manually formatting WebResponse to JSON in Automation
- Update holidays of all JSM project's calendars via Rest API
- Jira service project comment added by reporter showing to be added by another user
- Jira cannot create an issue from email if specific users in CC field
- Unknown organisation showing in User management
- Understanding why an SLA is paused in a Jira Service Management ticket
- Insight Discovery: Using correct key for SFTP_RSA Export type
- Not receiving e-mail request in Jira Service Management using Exchange
- How to send a notification to customers when they reply to a CLOSED issue in Jira Service Management
- The JSM Mail Handler indefinitely creates duplicate tickets from the same incoming email when using Microsoft Graph API
- The JSM Mail Handler fails to be configured successfully when using Microsoft Graph API
- A Customer Notification was sent from an internal comment added to a JSM ticket
- GET requesttype JSM REST operation doesn't fetch hidden request types.
- Whenever we are entering the number in the number field automatically comma is added
- Blank space in email sent via Jira Automation while using tables in issue description
- Assets in JIRA Service Management Cloud Knowledge Base
- JSM Form load time is slow
- Understanding Opsgenie Account Deactivation Notifications
- "Error: please try refreshing the tab. If the issue persists, please contact support." when accessing Assist in Teams
- Fixing "You don't have permission to access this service project" error for JSM incoming email
- How to get the AccountID for Customer Accounts in JSM
- Jira Service Management - Troubleshooting why the JSM Mail Handler stopped processing new incoming emails
- What is the difference between the Jira Slack integration and Jira Service Management's Chat?
- Duplicate Ticket Creation in Jira Service Management due to Microsoft's Advanced Threat Protection (ATP) in Dynamic Delivery mode
- Permission needed for CSV bulk import without giving Org admin permissions to users
- Can't change Customer Request Type while creating a new issue using Automation for Jira
- How to prevent groups from being shown on the Jira Service Management portal under the Requests menu
- How to replace a long hardcoded IF-ELSE structure with compact/smart approach in Automation
- Jira Service Management creates duplicate tickets for each message sent to the connected email account
- Incoming emails creating tickets with an empty description
- Setting OpsGenie Alert Priority via a Jira custom field
- The "Approval Required" customer notification is using an old field name
- Global Mail Settings redirect to HTTP Status 405 – Method Not Allowed
- No access to site because it has reached its license limit
- Differences between the Service Desk Customers in the 'People' tab and in the 'Customers' section
- Creating a Kanban board for a Jira Service Management project
- Error when adding a comment to a request through the JSM Portal
- How to send customers a notification with the most recent attachment using automation
- Jira Service Management Virtual Service Agent displays message when attachment is sent without text
- Error when deleting Assets status: We couldn’t delete your status type
- How to understand SLA reports calculation
- Not able to create ticket in service project through Email due to issue field error in email logs
- The information shown on the Portal page doesn't match what's set up in the Portal settings under Project settings
- Global Automation error: Jira was slow to respond, because the JQL query returned too many issues
- How to auto-fill Organizations field when raising request through JSM Widget
- Failure to connect to Office365 mail box due to AADSTS700003: Device object was not found in the tenant
- Form's Data Connection FAQ
- JQL search using SLA field fails with "You must have a licensed service project to run JQL queries on SLAs"
- 'Failed to load' error when uploading attachment through JSM Form
- Unable to install add-on on sandbox site.
- How to restrict changes on Approvers field in agent view
- Assets (formerly Insight): The Instance object has the Id on the Name attribute
- How Jira selects user to assign tickets when Automation is configured to "Balanced workload assigning"
- Restrict Transition Options for Issues in On Hold and Pending with Requester Status
- Jira Service Management Login-Free portal not working
- How to disable basic authentication on Jira Service Management customer portal
- Automatically add Slack channel information to custom fields in Jira when using JSM Chat
- Import Section of Asset schema (icon keeps spinning)
- In Asset nothing is imported for devices in Azure Managed Device .
- Automation for 3 Strike Rule
- Copying Automation Rules
- How to create a Customer Request via API with Forms and Assets object fields
- Closed tickets showing in "Open requests" list in portal requests
- How to access the internal Customer notifications logs through Legacy automation
- How to get the list of knowledge spaces linked to each JSM project from the Jira database
- Export Forms spreadsheets in Jira Cloud
- Error "This form contains a hidden field that does not have a valid default value configured" when raising a new request from the customer portal
- Email requests fail with Unable to retrieve sender address error message
- How to disable the Share requests with groups feature in Jira Service Management
- How to add an attachment to a Jira Service Management ticket using the REST APIs
- How can I use the voting feature in the Jira Service Management Customer Portal with a shared group
- How to manage filters for Jira Service Management boards
- Incidents (beta) nav bar missing for some Jira Service Management users
- Notifications showing incorrect sender name
- How to display elapsed time instead of remaining time for SLAs
- Creating and linking an Asset (formerly Insight) object using Automation for Jira via REST API
- How to add group members as request participants
- Unable to add/edit Asset post functions in Jira workflows
- Configuring Jira to Prevent Comments on Closed Issues
- Jira Automation with Jira Edge Connector: A Guide to Script Arguments
- Assets Discovery agent throws "Value cannot be null. Parameter name: localaddr" error when starting
- Some SLAs are missing for newly created issues in a JSM project
- "Oops, we weren't able to create your request" error when trying to create a request in JSM Chat
- Unable to add Agent channel in MS Teams for JSM Chat
- Resolving Discrepancies in JSM Queue Ticket Counts
- Monitoring your Operations integration inactivity
- How to prevent specific users from Escalating issues in JSM Portal
- How to link a custom field with the 'Prompt Action' input with manual triggers in Jira Automation
- Automation rule is failing with "Could not find your configured field, it may have been deleted, or may need to be added to the project "
- Error linking issues using Automation
- How to set an organization according to the request participant field
- How to share the SLA time remaining with customers
- Can't find issue to link to an alert
- How to hide request types from Jira Service Management Customer Portal
- Restricting multiple Confluence spaces linked within a single JSM Project
- How to disable customer satisfaction programmatically/ using REST API for JSM projects
- Duplicate Objects Created after LDAP Username Modification
- Can't add Custom field to a certain Request type form
- The user picker field on the customer portal does not work
- Adding the ticket emoji to a message does not trigger request creation via Assist in Slack
- Unidentified Field description in Issue Transition Screen
- Automation rules fail to update fields for closed issues in Jira.
- Atlassian Assist requests stuck under [Loading…] status
- Atlassian Assist: "An error occurred while loading the issue details" in JSM Cloud
- Customer Notifications not triggering: Reasons and How to resolve
- Resolving "Access is Denied" Errors in Assets Discovery Tool with PowerShell patterns
- The Last Active and Status columns are not being updated for Jira Service Management customers with an Atlassian Account
- Unable to add Teams as Service Owners
- Explaining the behavior of the Expand card in Assist
- How to display the user who was the assignee when the SLA was breached in Jira Service Management Cloud
- A legacy automation rule action in Jira Service Management 4.20 and above displays "Unknown module: com.thinktilt.proforma.add-on:proforma-jsd4-add-form-action" error
- Bulk updating tickets in Jira service management Data center is slow
- Request type under email channel are disabled or greyed out
- "Need admin approval" message when trying to connect email accounts in Jira Service Management Cloud
- Fixing "Email doesn't belong to domains allowed in customer access settings" error for JSM Cloud incoming email
- How to allow JSM Cloud Operations Sync to filter Alert actions based on custom fields or JQLs
- Assets (formerly Insight): Understanding the Discovery Object Hash Calculations
- How to prevent customers from escalating tickets before a certain timeframe in Jira Service Management Cloud
- Automatically Labeling Linked Issues Across Projects
- Problem: Projects Appearing on Assist Setup in MS Teams Without Connections in JSM Chat Settings on Jira Service Management Cloud
- How To: Import .ICS Files into SLA Calendars on Jira Service Management Cloud
- Error occurs on deleted customfield when migrating Jira projects by using Project Configurator for Jira
- Issues with Jira Service Management Customer Portal Not Loading
- Assets object view failed to load Attributes, Connected Tickets, History tab
- Assets discovery throws "Unhealthy. Invalid network message signature. Message is corrupted or invalid agent token was specified" when an agent is reinstalled.
- What happens to the projects when you unsubscribe from a Jira product in Cloud
- How to Migrate a Text Field to a User Picker Field in Jira
- Unknown field type in Jira Cloud
- Invite notification types in Jira Service Management Cloud
- Assets Azure Integration Import Fails to Import Objects
- Error "we're having trouble creating the article" when creating a Knowledge Base article in Jira Service Management Cloud
- Send issues in a single email structured in a table
- Customers unable to raise tickets and get error "This request is only available to users with Jira access."
- Link the newly created Confluence page to Jira issue using automation
- How to copy User Picker fields from Issues to Assets Objects in Jira Data Center
- Assets Azure Integration Fails with Error AuthorizationFailed
- Automation Rule Not Updating Cascade Field Correctly
- Post the Adaptive card in the MS Teams
- "Reply above this line." part is missing from the customer notification template in Jira Service Management Cloud
- Jira Cloud Automation: Error shown while executing a mathematical operation
- Created vs. Resolved chart in a Dashboard is not displaying closed tickets for Team-managed projects in Jira Service Management Cloud
- Alternative solution for required Cascading field when child value is set to 'None' in Jira Cloud
- How to clone an issue and update the request type using Automation in JSM Cloud
- Send automated email with only selected information about issues at regular intervals
- Connecting Request type to Chat channels with Slack generates an error in Jira Service Management Cloud
- Assets Import and Automation logs are not writing after the upgrade in Jira Data Center.
- Duplicate Ticket Creation in Jira Service Management DC due to Microsoft's Advanced Threat Protection (ATP) in Dynamic Delivery mode
- How to programmatically archive Jira Projects with a Bash Script
- Renaming the Atlassian Assist bot user turns the Assist icon in a grey icon for Slack connect channels in Jira Service Management Cloud
- Queues missing in all Jira Service Management projects after restart of Jira Data Center / Server
- Automation: "Unable to create request because of these errors: The field 'parent' is not valid for this request type" error in Jira Service Management Cloud
- Jira Service Management Cloud | Use Automation Rule to Notify Pending Approvers
- Unexpected problem when creating requests in the Virtual Agent with MS Teams for Jira Service Management Cloud
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