Class ResponseMessage.LiveAgentHandoff.Builder (0.16.0) 

public static final class ResponseMessage.LiveAgentHandoff.Builder extends GeneratedMessageV3.Builder<ResponseMessage.LiveAgentHandoff.Builder> implements ResponseMessage.LiveAgentHandoffOrBuilder

Indicates that the conversation should be handed off to a live agent. Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures. You may set this, for example:

  • In the entry_fulfillment of a Page if entering the page indicates something went extremely wrong in the conversation.
  • In a webhook response when you determine that the customer issue can only be handled by a human.

Protobuf type google.cloud.dialogflow.cx.v3beta1.ResponseMessage.LiveAgentHandoff

Inheritance

Object > AbstractMessageLite.Builder<MessageType,BuilderType> > AbstractMessage.Builder<BuilderType> > GeneratedMessageV3.Builder > ResponseMessage.LiveAgentHandoff.Builder