I'm an Innovation Specialist in the GSA Technology Transformation Services Data Portfolio's Feedback Analytics Program.
I work on:
- https://touchpoints.digital.gov/
- https://performance.gov/cx/ reporting
- OMB Customer Experience Data Collection
- GSA Website Inventory
I work with:
- Touchpoints customers
- OMB CX CAP Goal team
- Digital Analytics Program
I participate in:
- Service Design guild
- Product management guild
- Engineering guild
- ACT-IAC Blockchain Working Group
- Performance.gov working group
- IVM sub-working group
- GSA Web Modernization Working Group
I'm also interested in:
- GTD - Getting Things Done
- Data reporting and automation
- Business modeling modeling (workflow)
- State machines
- Open-source collaboration
- Wardley Maps
- Scalable public blockchains
- Organizational physics
- Category theory
- Auditing
Current projects include:
- Feedback Analytics Program
- Touchpoints
- Forms
- Data Collections
- U.S. Digital Registry (Websites, Social Media accounts, Mobile products)
- Touchpoints
Current work includes:
- 2024-05-14 - GSA CX COP Panel Discussion - shared slides on Product Math
- 2023 - ACT-IAC Blockchain Working Group - slides Blockchain as an Event Source
- 2023 - USDA REE - slides for Use Cases for Distributed Ledger Technologies in the Public Sector
- 2023 - GSA COP - Product Backlogs
- 2023 - HUD OIG - Customer Experience & Touchpoints