Forwards call information from an innovaphone PBX to Zammad's generic CTI API.
innovazammad polls the innovaphone PBX' SOAP API for call events and forwards those to Zammad, using its generic CTI API. It keeps track of call status and attempts to map PBX call events to their equivalents on the Zammad side, including keeping track of forwarded calls.
Released binaries can be downloaded from the releases page.
To install from source, simply run:
go get github.com/regiohelden/innovazammad
For go < 1.12 this will not respect the exact versions used when doing a release. To ensure the same results as a released binary for older versions of go, do this instead:
git clone https://github.com/regiohelden/innovazammad.git
cd innovazammad
go build
Configuration can be supplied as flags, environment variables or in a configuration file (in JSON, YAML or TOML).
The following options are available:
| Flag | Description | Default | Required? |
|---|---|---|---|
--confpath |
Path to configuration file. | /etc/innovazammad.yaml |
|
-l, --loglevel |
How much logging will be output to stdout (values as supported by logrus). | warn |
|
--graceperiod |
How long to wait for ongoing calls to finish before shutting down or restarting. Restarting may leave orphaned calls on the Zammad side. | 60s |
|
--pbx.url |
Under which URL should innovazammad attempt to connect to the PBX. |
none | × |
--pbx.endpointpath |
Path under pbx.url where the API is accessible. |
/PBX0/user.soap |
|
--pbx.user |
User for authentication with the PBX. | none | × |
--pbx.pass |
Password for authentication with the PBX. | none | × |
--pbx.appname |
Application name used when connecting to the PBX (informational only). | innovazammad |
|
--pbx.monitoruser |
PBX user object for which events will be monitored. Possibly a 'trunk line'. | none | × |
--pbx.filterongroup |
Only events for users in this group will be submitted to Zammad. If not provided, all calls will be submitted. | none | |
--pbx.groupcachetime |
Time to cache group membership information used by pbx.filterongroup. Setting this to 0 causes group membership to be checked for every incoming event. |
300s |
|
--zammad.endpointurl |
URL to Zammad's 'CTI (generic)' endpoint. Can be found in Zammad's integration settings page. | none | × |
--zammad.trunkprefix |
Optional prefix to trim from the phone numbers received from the PBX. Normally necessary if calls come through a trunk line. | 0 |
|
--zammad.countrycode |
Country code to prepend to area-local phone numbers received from the PBX. | 49 |
|
--zammad.numberprefix |
Optional number to prepend to unqualified phone numbers received from the PBX. This should transform an internal extension into an E123 number. |
The environment variable names can be created by prefixing the flag name with INNOVAZAMMAD_ and replacing any dot (.) with underscore (_). E.g.: --pbx.url becomes INNOVAZAMMAD_PBX_URL.
Currently innovazammad uses innovaphone's v11 and newer SOAP API (see innovaphone/pbx.wsdl). Older PBX versions might not work.
On the Zammad side, it has been tested against the 2.9, 3.0 and 3.1 branch.
Internal state can be monitored by querying the metrics endpoint:
curl -s localhost:8080/debug/vars