IAS officer makes an entire department stand for 20 minutes and the reason is heartwarming

In a world where government offices, especially in India are mostly considered to be slow, something surprising happened! Recently, at Noida Authority, a senior officer found a unique way of enforcing discipline by showing the importance of quick public service and touching hearts across the country.
According to the reports presented by various online media sources, after observing that an elderly man was unnecessarily waiting in front of the counters of the office, the CEO of Noida Authority Dr. Lokesh M acted against the staff. The CEO imposed punishment on 16 employees by mandating them to stand and perform their duty for 20 minutes due to their delay in providing the service.
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Routine monitoring exposes the delay
Dr. Lokesh M, an IAS officer of the 2005 batch, has worked tirelessly to bring efficiency and accountability to the Noida Authority. For efficient working, the offices are monitored through 65 CCTV cameras, and there is a possibility of being able to track staff and visitor experiences by the CEO.
It was during a routine monitoring of CCTV footage on Monday that Dr. Lokesh saw an old man waiting at one of the service counters. The delay had worried him, and he told the on-duty staff to either sort out the man's issue then and there or clearly tell him if the work could not be done.
Disciplinary action after ignoring instructions
Though the CEO had instructed the person, the old man was spotted waiting after 20 minutes. Fed up with the silence, Dr. Lokesh visited the residential plot department to personally sort out the problem. He made 16 people, including some women staff members, stand and asked them to continue working for 20 minutes.
Public response to the CEO’s move
There is a video of the incident, which has gone viral on social media. In the video, the staff members are seen standing at their desks following the orders given by the CEO. Such unusual punishment has drawn much attention towards it, and many are praising Dr. Lokesh for taking decisive steps for better public service. People have termed the action much needed to hold government employees accountable.
A push for better public service
Dr. Lokesh M has emphasized the need to enhance efficiency at the Noida Authority office, which caters to hundreds of visitors daily. By implementing CCTV surveillance, he aims to identify and address service delivery gaps, particularly for vulnerable groups like the elderly. The recent incident, where he personally intervened to ensure an elderly man received timely assistance, underscores his dedication to visitor care. Dr. Lokesh's actions demonstrate an unwavering commitment to creating a culture of accountability and responsibility within public offices. His approach not only aims to improve service efficiency but also fosters a respectful and empathetic environment for all visitors.