BART is committed to complying with all Federal Americans with Disabilities (ADA) regulations as well as State of California accessibility requirements.
Please fill out this form with questions or comments related to accessibility, or contact BART’s Customer Services Department at 510-464-6000 (Monday through Friday, 8am to 5pm).
If you have questions, are requesting reasonable accommodations or would like information about the BART Accessibility Task Force (BATF), please email [email protected]. or contact Elena Van Loo at 510-874-7366 for assistance.
Clipper Customer Service
BART helps only with the first-time application process for new Clipper Access cards. After that, all ongoing services—such as completing the full Clipper Access process or replacing lost or stolen cards—are handled directly by Clipper. Clipper Access Cards, formerly known as the Regional Transit Connection (RTC) Card, are for individuals with disabilities.
For more information about the Clipper Access Discount ID card, visit 511.org. For an overview of the Clipper Card and Access program, visit the Clipper Access Card page or call 1 877 878 8883.