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Why Choose BoldDesk Knowledge Base Software?
Offer self-service with BoldDesk knowledge base software, the ultimate tool for delivering on-demand information and reducing support overhead. Designed to simplify content creation and boost customer confidence, it helps you provide consistent, high-quality answers that keep customers satisfied.
Empower users to find answers themselves, reducing demands on the support team.
Provide teams with instant access to organized knowledge for seamless productivity.
Use AI to draft, refine, and organize content effortlessly.
Track metrics to optimize content and enhance user engagement.
Deliver articles in multiple languages to serve a global audience
Tailor the knowledge base to match your brand identity and user preferences.
Quickly find answers with AI-powered searches, smart recommendations, and multilingual support. Enjoy a seamless self-service experience and give feedback on it.
Create, edit, and publish content with powerful tools. Collaborate seamlessly with version control and workflow approvals.
Manage workflows, permissions, branding, and analytics to optimize your knowledge base. Ensure accuracy and multilingual accessibility.
Quick and Easy Setup
Setting up your BoldDesk knowledge base is fast and straightforward. Simply create categories, add your articles, and customize the design. You’ll be ready to offer customers instant self-service options, saving both time and support resources!
Step 1
Step 2
Activate the knowledge base from the admin portal to start building your self-service support.
View Setup Guide
Step 3
Step 1
Start Your Free Trial
Step 2
Enable Knowledge Base
Step 3
Go Live
Create and publish knowledge base articles to help customers find instant solutions.
Create Your First Article
Let AI handle the heavy lifting so you can focus on what matters—delivering instant, accurate answers.
Generate well-structured knowledge base content with AI, reducing manual effort and saving time.
Enhance readability and SEO automatically, ensuring articles rank higher and are easier to find.
Reduce response time and boost customer satisfaction.
Boost productivity for every team member by providing instant, self-service access to essential information and resources.
Switch to BoldDesk for an intuitive AI-powered knowledge base with a dedicated manager and seamless migration without data loss.
Click. Explore. Decide
Bolddesk simplifes support with interactive tour—no setup or signup needed.
Just explore and see how it could fit your workflow.
Learn how to set up, brand, organize, publish, and track your knowledge base articles.
Learn how to customize your support portal and empower customers to submit, track, and manage tickets.
Turn every customer interaction into a trackable, actionable ticket with the streamlined BoldDesk system.
BoldDesk’s knowledge base platform acts as a help desk knowledge base, centralizing verified documentation and solutions to support internal knowledge sharing and customer self‑service.
BoldDesk helps small teams with internal knowledge management by providing a knowledge base that centralizes resources, reduces search time, improves alignment, and supports collaboration across in-office and remote teams.
An internal knowledge base is exclusively for employee use, containing company information, guidelines, and team workflows. In contrast, a customer knowledge base is accessible to customers and is primarily used to provide FAQs, tutorials, and product support articles.
BoldDesk makes it easy to categorize articles, tag content, and implement powerful search features. Administrators can control who can access and edit articles, keeping information accurate and private when appropriate.
No, BoldDesk is a commercial product. However, we offer a free startup program tailored for small businesses and startups. If you meet the eligibility criteria, you can apply to
access premium features at no cost.
BoldDesk’s Knowledge Base Software stands out with its clean interface, structured workflows, multilingual support, and scalable features tailored for SaaS businesses.
Yes, BoldDesk includes built-in analytics and reporting tools, so you can easily track the most viewed articles, identify knowledge gaps, and gain insights into how viewers interact with the content.
Absolutely! With extensive customization options, you can tailor BoldDesk to fit your company’s branding and workflow. Adjust the layout, design, and content to make it truly yours.
AI-powered features enhance
the BoldDesk knowledge base software by helping users draft well-structured articles and providing intelligent search
capabilities. AI also streamlines content refinement with suggestions, promoting accuracy and clarity while keeping your
knowledge base optimized.
Yes, BoldDesk ensures your data is stored securely. With SOC 2™ Type 2 certification, HIPAA, and GDPR compliance, BoldDesk meets the highest industry standards for data security and privacy. It also provides encryption, access control, and customizable permissions to ensure sensitive information is accessible only to authorized team members.
BoldDesk includes built-in SEO features that let you optimize titles, meta descriptions, and URLs for better visibility on search engines. This ensures your articles rank higher, attract more organic traffic, and make it easier for customers to find answers independently.
We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.
Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.
BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.
The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.
PRICING
Find the perfect plan for your business with No hidden costs, No surprises, and No lock-ins.
Help Desk
Scale
Includes 3 agents
Additional agents at $15/mo
Includes these features:
Help Desk & Live Chat
Momentum
Includes 3 agents
Additional agents at $32/mo
All Scale features, plus:
Help Desk & Live Chat
Enterprise
Includes 3 agents
Additional agents at $48/mo
All Momentum features, plus:
Help Desk
Scale
Includes 3 agents
Additional agents at $18/mo
Includes these features:
Help Desk & Live Chat
Momentum
Includes 3 agents
Additional agents at $40/mo
All Scale features, plus:
Help Desk & Live Chat
Enterprise
Includes 3 agents
Additional agents at $60/mo
All Momentum features, plus:
Get the latest on knowledge base tools with expert articles and tutorials. Explore best practices, highlighted features, and industry trends to improve your self-service support.
Test out all the features of BoldDesk
Start your 15-day free trial with instant access
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