The ICDR Manufacturer/Supplier Online Dispute Resolution Protocol (MSODR), a negotiation/arbitration process conducted online, was designed by the ICDR to help manufacturers and suppliers maintain their relationships by resolving minor billing and invoicing disputes. The process is intended to be completed within 60 days, benefitting both suppliers and manufacturers by providing a final resolution in a very short time frame.

The foundation and technology of the above-described process can be modified to accommodate a multitude of low amount/high volume claims.

More information can be found in ICDR Manufacturer/Supplier Online Dispute Resolution Program FAQ (English) and ICDR Manufacturer/Supplier Online Dispute Resolution Program FAQ (Italian).