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Lloyds double-charged card users at New Year

By LEE BOYCE
Updated: 07:46 EST, 6 January 2011

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More than 200,000 people who used their credit and debit cards on New Year's Eve have been double-charged by Lloyds.

Double-charged: Technical error resulted in identical payments

The customers may discover two identical charges appearing on their statements after an error, the BBC has reported.

The problem is linked to Lloyds TSB Cardnet, the payment processing service provided to retailers by the banking giant.

Lloyds told This is Money that the retailers experienced a 'technical error' with wireless terminals used to deal with card payments.

However, the bank couldn't confirm the BBC claim that over 200,000 customers were affected.

Lloyds have apologised for any inconvenience caused.

A spokesperson said: 'A comprehensive investigation has been put into place to make sure an error like this doesn't happen in the future.

'We recognised the problem the day after and reimbursed those customers affected.

'A dedicated helpline has been set up to provide those affected with further information [01268 567100 option 4].

'Cardholders who believe they have been financially penalised by their bank or card issuer as a direct result of the duplicated transactions are advised to contact us. We will consider all reasonable and evidenced requests for reimbursement.'

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