Christmas gifts that bring little cheer: Toys, Tablets and women's clothes are items that trigger most complaints from shoppers
- Televisions and jewellery were in the top five complained about items
- Number of calls to Citizens Advice double the average around Christmas
- The advice service urges people 'to do their homework' before shopping
Computer tablets, toys and women's clothing may seem like the perfect Christmas presents.
But these products trigger more complaints than any other from seasonal shoppers unhappy with their purchase, analysis has revealed.
Citizens Advice found that they were among the top five most complained about goods in January this year, along with televisions and jewellery.
Toys were among the products which trigger the most complaints from Christmas shoppers unhappy with their purchase. (File picture of children playing with toys)
The number of calls to its consumer service helpline about problems with toys was more than double the average across the rest of the year – while issues with video games and games consoles rose by two thirds.
Complaints were most likely to be about faulty goods, though one in seven related to misleading claims.
The charity is 'urging people to do their homework' before Christmas shopping and know their rights – for example, faulty goods can be returned for a full refund within 30 days.
Citizens Advice said the top five most complained about personal goods in January 2015 were tablets, notebooks and laptops, women's clothing, televisions, toys and jewellery.
Gillian Guy, chief executive of Citizens Advice, said: 'Citizens Advice urges people to do their homework before they hit the shops this Christmas and make sure they know their rights if they have problems with their purchases.'
Consumer minister Nick Boles said UK consumers spend £90 billion a month.
He said: 'Whether downloading music or buying a fridge freezer, the new Consumer Rights Act makes it easier for shoppers to understand their rights and simplifies the law for businesses.'
Citizens Advice said the top five most complained about personal goods in January 2015 were tablets, notebooks and laptops. (File picture of a woman on a laptop)
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