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Zoe Wood

Zoe Wood is the Guardian's consumer affairs correspondent. Follow her on Twitter

February 2025

  • Person choosing full-fat milk in supermarket

    Full-fat milk sales rise as UK’s appetite for low-calorie options cools

    Whole milk, full-fat yoghurt and blocks of butter in demand as shoppers go back to basics to avoid processed food

January 2025

  • Woman grocery shopping for wines in a supermarket.

    ‘Skinny jabs’ are turning slimmers teetotal – and drinks companies are feeling the loss

  • Participants compete in the World Jigsaw Puzzle Championship in Valladolid, Spain, in 2024.

    Jigsaws get a piece of the action as ‘speed puzzling fever’ grips UK

  • Empty Guinness glasses and a pint of Guinness

    Guinness boom prompts owner Diageo to consider sale or spin-off

  • The John Lewis store in Westfield, Stratford London.

    Consumer champions
    Broken gadget puts John Lewis two-year promise on electrical to the test

  • ‘Pocket money’ toys costing less than £10 sell well as UK parents cut costs

  • Consumer champions
    My mother has Alzheimer’s but O2 won’t refund unused phone contract

  • Private car parks: UK drivers seek justice as penalties hit record

  • Sparkling tea sales soar as Britons seek healthy options for festive fizz

  • Consumer champions
    My disabled mother paid £500 to travel near an Avanti accessible toilet … and it was closed

  • Consumer champions
    My identity had been stolen but Three failed to respond

December 2024

  • A Eurostar security agent holds a panel to remind passengers to England of what is not allowed on trains.

    Consumer champions
    Eurostar security made us leave our e-bike battery behind in Paris

  • Toilet seats on display for sale at a home improvement store.

    Toilet seat and burial plot: 21% of Britons given unwanted Christmas gifts, Which? finds

  • Even if it is no longer the norm to have a mantelpiece crowded with cards or strung on ropes around the room, Britons are still prolific card senders.

    ‘A long-distance hug’: readers and gen Z on the joy – and expense – of sending Christmas cards

  • Skibidi Toilet on YouTube

    How YouTube (and Skibidi Toilet) changed the Christmas toys market

  • Last-minute Christmas shoppers set to spend £3bn over ‘Super Weekend’

  • Consumer champions
    Are Brexit rules making it hard to post kids’ books to Ireland?

  • British energy firms told to offer ‘zero’ standing charge tariff by next winter

  • Coffee drinkers face price rises as costs on global markets hit record high

  • Guinness rations supply to British pubs as popularity soars with gen Z

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