You'll be able to see when the Support Line officer is typing because the phrase 'The adviser is typing' will be displayed in the chat window. Their text will be displayed once they have finished typing.

When it appears, you can then type in your response. Once you've written your message, you'll need to press enter for the Support Line officer to be able to see what you've written.

When you have finished your chat session, you'll get a message from the Support Line officer to confirm that the session has ended. Please note that this service is currently only available in English.

If you would like to speak to us in another language our Support telephone line is available in over 200 languages.

Sometimes it can take a little while for the Support Line officers to type back their message to you, so please don't worry if you don't get an immediate response. You'll also need to keep the window open while they are typing otherwise you may miss out on their response.

At Marie Curie "a child" is defined as anyone under 18 years of age. The online chat service we provide is not provided specifically for children, but if you need help, we won't turn you away if you are under 18.

If you are a child or young person who wants to use the online chat service, you must ask the adult responsible for your care for permission first.

If we need to take personal details such as a telephone number, email address or postal address (for example to direct you to a local service, or to send you a leaflet) and you're under 13, we'll need permission from your legal guardian first, so we'll ask you to provide proof you have this.

The online chat service we provide is not a counselling service, so if you're a child who's recently lost someone close, please get in touch with one of the charities listed here who can offer specialist support:

• Care for the Family    
• Child Bereavement Network    
• Cruse Bereavement Care    
• The Child Bereavement Charity    
• ChildLine: 0800 1111 (24-hour helpline)    
• DadsNet    
• Dying Matters    
• Grandparents Plus    
• Grief Encounter    
• Healthtalkonline    
• Netmums    
• Samaritans: 116 123 (24-hour helpline)    
• WAY Foundation    
• Winston’s Wish    

Marie Curie is not responsible for and cannot be held liable for these services or the content or advice they provide.

For more information about how Marie Curie collects, stores and processes personal information, please see our privacy policy.

All online chat conversations with our Support Line officers are completely confidential, unless there is a risk of serious harm to you or others, and in some other specific circumstances outlined in our confidentiality statement.

By using our Online Chat you agree to our website terms and conditions of use of the Marie Curie website and to the following additional terms:

• Online Chat will usually be available during normal Marie Curie Support Line opening hours. These are Monday to Friday 8am-6pm and Saturday 11am-5pm.
• Our online chat service provides information and support only and is an alternative to calling our Support Line.
• Transmission of data over the internet can never be guaranteed as secure. Please apply the same caution to using our online chat service as you would to using any online service.
• Please refrain from entering sensitive personal data such as medical information, bank details, credit card numbers, login details or any other information that could be used maliciously or fraudulently.
• Online Chat transcripts may be stored by Marie Curie for an indefinite period of time unless you request, at any time of using the web chat, that we do not retain it.
• Marie Curie may use your Online Chat transcript to help improve services in future, such as for training purposes or for evaluation purposes.
• Except for third party IT service providers and where required by law, details of your Online Chat with Marie Curie will never be shared with any other organisation or service.
• Inappropriate use of our online chat service, including abuse of our officers is not acceptable. Marie Curie reserves the right to block any individual from using the online chat service.